AC Infinity CLOUDLINE PRO S Series User Manual page 60

CONTROLLER 69 FAQ
Q: What devices are compatible with the CONTROLLER 69?
A: All AC Infinity devices that contain a UIS connector are compatible. If your AC Infinity device has
a 4-pin Molex connector and an EC-Motor, it may still be compatible with the use of an UIS adapter
to convert its connector to fit with the controller.
Q:
What does "level" refer to in the controller and app?
A:
The level represents the intensity the device is running at. This is represented by a digit 0 to 10.
Zero means the device is off, and 10 represents its running at its maximum. For fan devices, the
level would be referring to its speed. For light devices, the level would be referring to its brightness.
Note that on and off devices do not have a level setting.
Q:
Why is my device is not turning off when the programming is triggering it to be off?
A: The figure set in OFF Mode determines the device's level when it's triggered to be OFF in all
other modes. Set this figure to zero if you want the device to turn off when triggered OFF.
If this is occurring in AUTO Mode, check the points of your high and low triggers, which can all
activate concurrently. Turn off any triggers that are not in use. If you are using the app, check to see
if any ADVANCE programming is active, which can override any control programming.
Q:
Why does my device not run or run at low levels when the programming is triggering it to be on?
A: The figure set in ON Mode determines the device's level when it's triggered to be ON in all other
modes. Make sure this figure is not set to zero or the device will not run when triggered to be ON.
If this is occurring in AUTO Mode, check the points of your high and low triggers, which can all
activate concurrently. Turn off any triggers that are not in use. If you are using the app, check to see
if any ADVANCE programming is active, which can override any control programming.
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