Page 1: Flexitrax™ Flexiprobe
flexitrax flexiprobe ™ ™ CUES advanced digital video inspection systems Operation Manual [flexitrax / flexiprobe-OPMAN-ENG/0a] Rev 0a February 2022 Note: For improved accessibility, all sections relating exclusively to flexitrax are highlighted Yellow. All sections relating exclusively to flexiprobe are highlighted Blue.
Page 2: Preface
flexitrax™ flexiprobe™ Operation Manual Preface Before you begin Please read this operation manual before using the Inspection system. The Inspection system is a modular system that can be purchased as a full system package or as individual components. Contact your CUES representative to ensure you are purchasing the appropriate product for your needs.
Page 3: Copyright © 2021 Radiodetection Ltd. All Rights Reserved
Any third-party products (including hardware, software and services) mentioned in this manual are for instructional purposes only and are not an endorsement by Radiodetection Ltd, CUES or SPX Corporation. Radiodetection Ltd does not accept any liability for loss of data or damage to equipment when using any third- party products.
Page 4: Compliance
flexitrax™ flexiprobe™ Operation Manual Compliance EU Compliance This equipment complies with the following EU Directives:  EMC Directive: 2014/30/EU  EMF Directive: 2013/35/EU Low Voltage Directive: 2014/35/EU   RoHS Directive: 2011/65/EU  WEEE Directive: 2012/19/EU Industry Canada Compliance ICES-003 Class A Notice: This Class A digital apparatus complies with Canadian ICES-003.
Page 5 flexitrax™ flexiprobe™ Operation Manual FCC 15 Compliance This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  The equipment may not cause harmful interference. The equipment must accept any interference received, including interference that may cause undesired operation. ...
Page 6: Warnings, Cautions And Notes
flexitrax™ flexiprobe™ Operation Manual Warnings, Cautions and Notes Please observe all warnings, cautions and notes in this manual before operating any Radiodetection or CUES product. Warning! Warnings alert you to possible personal injury. Caution: Cautions alert you to possible equipment damage. Note: Notes contain useful information.
Page 7: Perform A Risk Assessment
flexitrax™ flexiprobe™ Operation Manual Perform a risk assessment Warning: Always carry out a risk assessment of the site to be inspected. This equipment is NOT approved for use in areas where potentially explosive (or otherwise hazardous) gases, vapours, liquids or solids may be present. CUES has taken care to provide the necessary information in this manual for the safe installation, operation, maintenance and disposal of this equipment.
Page 8: Safety Precautions
flexitrax™ flexiprobe™ Operation Manual Safety precautions Electrical precautions Warning: If the system connects to mains operated equipment, the external equipment must be earthed in accordance with the manufacturer’s instructions. Failure to comply with this may cause the system to become live and a lethal hazard. Warning: System components must not be connected or disconnected when the power is on.
Page 9 flexitrax™ flexiprobe™ Operation Manual may be required by law) to maintain this level of protection. If you are unsure, contact your local safety authority for advice. Electrical precautions (continued) The external connectors of the 550c Manual PSU unit and Powered Drum are required to be properly sealed by the blanking caps provided or by using the correct leads to prevent water damage to the units.
Page 10 flexitrax™ flexiprobe™ Operation Manual Electrical precautions (continued) If using an inverter to power the system, a good quality full sine-wave model should be selected Quasi-sine wave inverters are not recommended for use with this product. Please observe your company, region and country’s Standard Code of Practice for surveying underground utilities with CCTV equipment when using this equipment.
Page 11 flexitrax™ flexiprobe™ Operation Manual Caution: Do not tamper with, or attempt to disassemble, the battery. Caution: If battery failure is suspected, return the entire system to an authorized repair centre for investigation and repair. Local, national or IATA transport regulations may restrict the shipment of faulty batteries.
Page 12: Disposal
flexitrax™ flexiprobe™ Operation Manual Radiodetection and CUES recommend that a risk assessment is undertaken before the rod is handled, the bindings are cut or when using, loading, unloading, uncoiling or coiling rod. Radiodetection and CUES accept no liability for injury or damage to equipment incurred whilst using, loading, unloading, uncoiling or coiling the rod.
Page 13: Table Of Contents
flexitrax™ flexiprobe™ Operation Manual Contents 1.3 Safety notices .......... 25 Contents 1.4 Training ............ 25 1.5 Updates and latest information ....26 1.6 CUES technical support ......26 flexitrax™ flexiprobe™ ......... 1 2 Quick Start............27 Preface ..............2 Before you begin ..........2 3 System overview ..........
Page 14 flexitrax™ flexiprobe™ Operation Manual Contents 3.4 Equipment ..........43 4.4 Controller ..........80 3.4.1 Accessories ........43 4.4.1 Power ..........80 3.4.2 Powered drum ........ 45 4.4.2 Internal storage ....... 81 3.4.3 Manual drum and PSU ....47 4.4.3 USB memory stick ......81 3.4.4 Crawlers and Cameras ....
Page 15 flexitrax™ flexiprobe™ Operation Manual Contents 4.7.4 How long does it take to recharge 5.5.11 Dropbox Settings ......141 the battery from my vehicle? ..... 101 5.5.12 Maintenance ........ 144 4.7.5 Replacing the battery....102 5.5.13 Company details ......146 5.6 Import a company logo ......146 5 System setup ..........
Page 16 flexitrax™ flexiprobe™ Operation Manual Contents 6.4.7 Cable deployment rollers ....164 6.8.1 Connecting ........183 6.4.8 Distance counter and stop point ... 165 6.8.2 Standby ......... 184 6.4.9 Sonde ........... 166 6.8.3 Camera controls ......184 6.8.4 Drum & Crawler controls ....187 6.5 System stop ..........
Page 17 flexitrax™ flexiprobe™ Operation Manual Contents 6.14 Video tools .......... 212 7.1.1 Edit survey screen ......231 6.14.1 Pause, resume and stop 7.2 Manage existing projects ....... 232 recording ........... 212 7.2.1 Open a project ....... 233 6.14.2 Rotate the video feed ....213 7.2.2 Manage projects ......
Page 18 flexitrax™ flexiprobe™ Operation Manual Contents 7.4.8 Export as email attachments ..248 8 Status icons ............ 271 7.4.9 Email send failure ......249 9 Maintenance and cleaning ......272 7.4.10 Manage email recipients ..... 251 9.1 Maintenance .......... 272 7.4.11 Export to Dropbox ....... 252 9.1.1 Storing the system ......
Page 19 flexitrax™ flexiprobe™ Operation Manual Contents 11.7 Crawler wheels and spacers ....285 11.8 Controller to drum / PSU link cables ... 286 11.9 Crawler-wheel-elevator configurations 287 11.10 Crawler configuration examples ..289 11.11 Pushrod reel and rod specifications .. 290 11.12 Pushrod camera specifications ..
Page 20: Introduction
flexitrax™ flexiprobe™ Operation Manual 1 Introduction 1 Introduction flexiprobe™ / flexitrax™ are advanced pipeline video inspection systems that are ideal for a broad range of applications. They allow operators to precisely identify and document pipeline faults using digital video recording. Rugged and weatherproofed, the system is designed for use in harsh conditions.
Page 21 flexitrax™ flexiprobe™ Operation Manual 1 Introduction Fig. 1-1: flexitrax™ System with Powered Drum Fig. 1-2: flexiprobe™ Controller and pushrod coiler www.cuesinc.com | 21...
Page 22: Flexiprobe™ / Flexitrax™ Features
flexitrax™ flexiprobe™ Operation Manual 1 Introduction flexiprobe™ / flexitrax™ features The video inspection systems offer the following features:  One-touch video recording to MP4 format. One-touch still images captured to JPEG format.   Rotate the video feed while recording live video. ...
Page 23 flexitrax™ flexiprobe™ Operation Manual 1 Introduction Note: References to P340, P341, P342 and P343 cameras and rods in this document also refer and apply to 540, 541, 542 and 543 cameras and rods. See section 3.4.5. www.cuesinc.com | 23...
Page 24: Definitions
flexitrax™ flexiprobe™ Operation Manual 1 Introduction Definitions When using a pushrod system, you need to understand the following concepts:  Calibration: To accurately measure and display camera distances, you must calibrate the reel (coiler) each time you power on the controller or attach a different pushrod. First, you must make sure the pushrod is fully rewound on the reel.
Page 25: Safety Notices
flexitrax™ flexiprobe™ Operation Manual 1 Introduction Safety notices Caution must be taken when conducting any pipeline or drainage system inspection. Please observe all safety warnings detailed in the Preface and throughout this operation manual. Before you operate the system, we recommend that you familiarize yourself with any additional health and safety requirements that may be defined by company policy and any applicable local or national laws.
Page 26: Updates And Latest Information
flexitrax™ flexiprobe™ Operation Manual 1 Introduction Updates and latest information CUES may have released new system software, user documentation or other information after you purchased your system. You can download the latest software, documentation and application notes from www.cuesinc.com. For information about checking and upgrading your system’s software see section CUES technical support If you need technical assistance, please contact 1.800.327.7791 or visit...
Page 27: Quick Start
flexitrax™ flexiprobe™ Operation Manual 2 Quick Start 2 Quick Start Note: This section provides quick start instructions for experienced users only. We recommend that new users read this manual fully before proceeding. Note: This section assumes that the controller battery is charged. For details about charging the battery, see section 4.7.
Page 28 flexitrax™ flexiprobe™ Operation Manual 2 Quick Start 5. Important! The controller displays the Equipment settings menu. If the Equipment settings menu is showing the reel type currently attached to the controller, then press Select. Otherwise, change the reel type, highlight Continue, then press Select. 6.
Page 29 flexitrax™ flexiprobe™ Operation Manual 2 Quick Start 3. Connect the drum to the controller using the link cable (item 4 in Fig. 3-4). 4. Connect the drum to the down-hole equipment relevant to the survey required. 5. Turn the power switch on the PSU and press the power button on the controller to turn the system on. The controller takes around 10 seconds to display the splash screen.
Page 30: System Overview
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3 System overview 540c flexiprobe™ The 540c pushrod inspection system Controller has a 10.1" (260mm) high definition, industrial TFT LCD screen and is compatible with the full range of P340 cameras, reels, Sondes and accessories, providing unmatched modularity from the small 100’...
Page 31 flexitrax™ flexiprobe™ Operation Manual 3 System overview The Controller has an internal, rechargeable lithium-ion battery. A fully charged battery will power the controller for around 4 to 6 hours, depending on usage factors such as recording / playing back, display brightness etc.
Page 32: Controller Front View
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.1.1 Controller front view Fig. 3-1: Controller, front view 1. On / Off button: Switches power ON or OFF. When the system is powered on, the on power indicator on the handle lights up. www.cuesinc.com | 32...
Page 33 flexitrax™ flexiprobe™ Operation Manual 3 System overview 2. Buttons: Allow you to navigate screen menus and control the system. 3. Protected USB and audio sockets: The covered compartment contains a USB socket and audio socket. The cover protects against water and dust. Use the USB socket to connect a USB memory stick for exporting Surveys and installing software upgrades.
Page 34: Controller Rear View
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.1.2 Controller rear view On the rear of the controller are the main and auxiliary connection panels, and the support clamp. Handle-mounted status indicators: On the back and front of the handle, LEDs indicate the controller’s WiFi, Power and Battery Charge status.
Page 35: Handle-Mounted Status Indicators
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.1.3 Handle-mounted status indicators On the back and front of the handle, LEDs show the WiFi, Power and Battery Charge status. Fig. 3-3: Status indicators on controller handle (front view) 1. WiFi: Lights up when WiFi is enabled on the controller. Note: This LED indicates only that WiFi is enabled and the controller can detect available WiFi networks.
Page 36: Main Connection Panel
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.1.4 Main connection panel The main connection panel includes the power socket, a socket for the link cable to the reel, and an external video input. Each socket has an individual cover. Fig. 3-4: Main connection panel 1.
Page 37 flexitrax™ flexiprobe™ Operation Manual 3 System overview 4. Socket for link cable: Connects the controller to a Powered Drum or to a Pushrod Reel. Tighten the connector finger-tight, but do not use a wrench, spanner or pliers. www.cuesinc.com | 37...
Page 38: Auxiliary Connection Panel
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.1.5 Auxiliary connection panel Caution: Only open the auxiliary connection panel in a dry, clean environment. The auxiliary connection panel includes a video output and two USB ports: HDMI output: Allows you to display live video on an external monitor.
Page 39: Panel Buttons
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.1.6 Panel buttons Use these buttons to record and play videos, take photos, set a zero distance and mute the mic. Fig. 3-6.Panel buttons Help: Displays the system Recording LED: Red when video recording in progress. operation manual.
Page 40: Controller Home Screen
flexitrax™ flexiprobe™ Operation Manual 3 System overview Controller home screen Note: Press the Back button one or more times to return to the home screen. The home screen lets you create and manage surveys, configure system settings and rotate the video feed. It also shows real-time system information e.g.
Page 41 flexitrax™ flexiprobe™ Operation Manual 3 System overview Controller home screen, continued System date and time. Settings button. Opens the system menus. Distance. Also called the distance counter. Set distance button. Press to zero the camera distance for a new survey. Create survey button.
Page 42: Controller Battery
flexitrax™ flexiprobe™ Operation Manual 3 System overview Controller battery The Controller has a lithium-ion (Li-ion) rechargeable battery. Li-ion batteries have excellent power to weight ratios and can offer very long lifetimes. Some simple steps to prolong the life of your Li-ion battery are outlined below. 3.3.1 Battery care ...
Page 43: Battery Life
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.3.3 Battery life With typical constant usage the Controller battery will last around two years. For advice on replacing the battery see section 4.7.5. Do not attempt to replace the battery yourself! Equipment 3.4.1 Accessories All systems include:...
Page 44 flexitrax™ flexiprobe™ Operation Manual 3 System overview Only use high-speed USB memory sticks. We recommend using only USB memory sticks produced by well-known flash memory manufacturers. For the latest list of recommended memory stocks, contact customer_service@cuesinc.com.  Headset: Allows the operator to add and play back audio commentary. Other: CUES also provide other useful components and tools such as rod re-termination kits.
Page 45: Powered Drum
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.4.2 Powered drum Fig. 3-8: Powered drum, including integrated PSU, showing how the command module is mounted. www.cuesinc.com | 45...
Page 46 flexitrax™ flexiprobe™ Operation Manual 3 System overview Command module support stand. System on / off switch Note: the 550c controller has a separate on / off switch Command module. Reel compartment: Houses up to 305m (1000') of cable wound onto the drum cassette. Handle bars, wheels and removable handles: Allow you to manoeuvre the system easily into position.
Page 47: Manual Drum And Psu
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.4.3 Manual drum and PSU www.cuesinc.com | 47...
Page 48 flexitrax™ flexiprobe™ Operation Manual 3 System overview Cable drum: Houses up to 305m (1000') of cable. Cable brake. Crank handle socket. Command module support clamp. PSU link cable socket. Manual layering handle: To assist with laying cable evenly on the drum. Cable rollers.
Page 49: Crawlers And Cameras
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.4.4 Crawlers and Cameras The system offers two crawlers: the P354 (4” to 15”) and the P356 (8” to 60”). Fig. 3-9: P354 crawler with Forward View camera installed and P356 crawler with pan, tilt and zoom camera, large elevator and lighthead installed.
Page 50 flexitrax™ flexiprobe™ Operation Manual 3 System overview Fig. 3-10: The three camera options available for the 550c system. 550c systems offer automatic TILT protection. By default, this will halt the crawler in hazardous tilting situations, when its roll first exceeds 35°.The user will be shown a tilt hazard warning, and can restart the crawler movement if necessary.
Page 51: Pushrod Reels
flexitrax™ flexiprobe™ Operation Manual 3 System overview 540c flexiprobe™ 3.4.5 Pushrod reels The reel (or coiler) holds the pushrod-and-camera on a revolving drum. The system supports the reels below. See section 11.11 for reel specifications. Fig. 3-11: Pushrod reels. 543c / P343 reel. 542c / P342 reels, available in two lengths.
Page 52: Reel Features
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.4.6 Reel features Pushrod reel: The pushrod can be up to 500ft (150m) in length, depending on reel type. Stowage hooks: Use for storing the link cable on the pushrod reel. Link cable socket: Connects the link cable to the reel.
Page 53: Cameras
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.4.7 Cameras Three colour camera options are available: Fig. 3-13: 540c pushrod cameras 1. 1" (25mm) diameter camera for up to 4" (100mm) diameter pipes 2. 2" (50mm) diameter self-levelling camera for up to 9" (230mm) diameter pipes www.cuesinc.com | 53...
Page 54: Flexi And Sondes
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.4.8 Flexi and sondes Fig. 3-14: Universal flexi and sondes 3. Universal Flexi: Attaches to the end of the pushrod helping the camera to negotiate small radius bends. Sonde: (Optional purchase) Attaches to the end of the pushrod and transmits a signal, allowing the sonde’s position to be pinpointed using a locator such as the RD7200.
Page 55: Skids
flexitrax™ flexiprobe™ Operation Manual 3 System overview 3.4.9 Skids Fig. 3-15: Skids and skidball 4. Universal skids: Protect the camera during use and centre the camera in the pipe. For instructions on how to prepare the skids and cameras for use, see section 4.6.4.
Page 56: System Assembly
flexitrax™ flexiprobe™ Operation Manual 4 System assembly System assembly The system can be setup in a large number of ways, depending on your survey requirements. This section provides details on system assembly. You will as a minimum require an Allen key set and a range of general purpose screwdrivers.
Page 57 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-1: P356 crawler assembly, showing some of the options available www.cuesinc.com | 57...
Page 58: Crawler Weight (P354 Only)
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.1.1 Crawler weight (P354 Only) The crawler weight is a metal plate designed to increase traction by adding more weight to the crawler. Attach the weight on the crawler body before attaching other wheels and accessories, then secure with the provided screws.
Page 59 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Connecting wheels and tyres Fig. 4-2: Connecting various tyres (top) and the abrasive wheels (below) Note: Item 6 “V-seals” prevent debris ingress into the crawler seals on the medium and large wheel sets. It is beneficial to check and replace these at regular intervals or ask our service teams to do so.
Page 60 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Specialist Wheels Abrasive (rasp) wheels The abrasive wheel kits have been designed to enhance grip, boosting the distance and capability of your flexitrax™ 550c system in a wide-range of applications. Particularly recommended for brand new plastic, greasy, or ‘relined’ pipes where grip with standard rubber wheels can be challenging.
Page 61 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Caution! When using the 84mm wheels with the 84mm wheel adaptor, select 84mm size wheels in the Settings > Equipment > Tractor wheel size menu. Failure to do so may cause stress to the tractor motors and cause early life failure.
Page 62 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-6: Pipe clearance diagrams, part 1 www.cuesinc.com | 62...
Page 63 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-7: Pipe clearance diagrams, part 2 www.cuesinc.com | 63...
Page 64 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-8: Pipe clearance diagrams, part 3 www.cuesinc.com | 64...
Page 65: Cameras
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.1.3 Cameras The P354 and P356 have three high- resolution cameras, with PAL or NTSC versions available. All cameras offer remote focus capabilities and use the latest ultra-bright LEDs for optimum lighting. Cameras can be fitted direct to the crawler’s body (or to an elevator or lighthead). The cameras can only be fitted in one alignment.
Page 66 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Forward View camera P350-CAM-FW: this robust and compact camera offers a focal range from 10mm to infinity and a 120 lm light source. Pan and Tilt camera P350-CAM-PT: The Pan and Tilt camera allows clear vision of pipes. With focal range from 10mm to infinity;...
Page 67: Elevators
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.1.4 Elevators The 550 elevators are used to elevate the camera and help centre it in pipes 254mm (10”) in diameter or larger. The 550 system offers a choice of elevators:  Fixed elevator. The fixed elevator will deploy the P354 in pipes up to 300mm (12") and the P356 in pipes up to 380mm (15”).
Page 68 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-11: 550 elevators. Left to right – Fixed elevator, Large Adjustable elevator and Powered elevator Large adjustable elevator To fit the large adjustable elevator to the P356 crawler, follow these steps. 1. Align the four mounting holes and secure the elevator to the crawler using the four screws provided, as shown below.
Page 69 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-12: Installing the large adjustable elevator 2. To adjust the height of the elevator, use the supplied chuck key to twist the square, recessed socket, as shown below. www.cuesinc.com | 69...
Page 70 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-13: Adjusting the large adjustable elevator Powered elevator Install the powered elevator using the following steps: 1. Fit the baseplate to the top of the P356 crawler using the four mounting screws provided www.cuesinc.com | 70...
Page 71 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Thumbscrew mechanism ‘Shoe’ Baseplate Fitting points Fig. 4-14: Installing the powered elevator 2. Loosen off the thumbscrew at the rear of the elevator so that there is plenty of play in the mechanism 3.
Page 72 flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4. The thumbscrew mechanism should engage with corresponding recesses in in the baseplate. Once located, tighten the thumbscrew to fix the elevator to the crawler. 5. The electrical connection can then be fitted to the front of the crawler as normal. Once fitted, there is no need to remove the baseplate even when inspecting smaller pipes.
Page 73 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Note: When reversing the system, we recommend you to set the elevator to its minimum height unless centring is required. Note: in some configurations and pipe materials, steering sensitivity may be affected at high camera elevations.
Page 74: Crawler Connection
flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-15: Auxiliary Lighthead 4.1.5 Crawler connection Once you have fitted the crawler with the cameras, wheels and other accessories, you can connect it to the cable drum. Connect the crawler cable termination to the terminal on the back of the crawler’s body using a 3mm Allen key to tighten the cable termination’s C-clamp.
Page 75 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-16: Cable termination Caution! Older products may feature a strain relief assembly and a stainless steel spring guard at the cable end, as shown below. Contact CUES for assembly details. Fig. 4-17: Old-style cable termination – contact CUES for assembly details www.cuesinc.com | 75...
Page 76: Crawler Deployment Tools
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.1.6 Crawler deployment tools The crawler deployment tools for the P354 and P356 crawlers are optional accessories that allow you to safely deploy and remove a crawler into manholes, culverts and other access points. The deployment tools can deploy and remove the crawler in conduits up to 16.5’...
Page 77: Command Module
flexitrax™ flexiprobe™ Operation Manual 4 System assembly MK3 system connectors are not compatible with MK1 and MK2 sockets. Contact CUES or your local distributor for the latest compatibility options. Caution! The external connectors must be properly sealed by the blanking caps provided, or by using the correct leads to prevent water damage.
Page 78 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Link cable socket Fig. 4-19: 550c rear connections Connect the other end of the link cable to the controller terminal on the powered drum or external PSU. www.cuesinc.com | 78...
Page 79 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Link cable connector Fig. 4-20: Link cable connector on manual PSU. The connector on the Powered Drum is also marked “Controller” External monitor An external monitor can be connected to the 550c controller using a high quality HDMI cable. Plug the cable into the HDMI socket located beneath the waterproof rear cover.
Page 80: Controller
flexitrax™ flexiprobe™ Operation Manual 4 System assembly Controller Mounting on the drum If required, you can mount the controller on the powered or manual drum with the supplied clamp, or onto the optional vehicle wall mounting kit; the height can be adjusted on the powered drum support column.
Page 81: Internal Storage
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.4.2 Internal storage The controller has 128GB of internal solid state storage to store survey data (video recordings, photos, and reports). As a rough guide, the storage capacity is enough for 90 hours of video footage. You can export stored survey data from the controller to a USB memory stick, as email attachments, or as uploads to a Dropbox account.
Page 82: Headset
flexitrax™ flexiprobe™ Operation Manual 4 System assembly (Optional) Where operating conditions permit, you can connect an external keyboard to a USB port on the auxiliary connection panel see section 3.1.5. Note: The controller does not support a mouse. 4.4.5 Headset (Optional) You can use a headset with a microphone to record and hear audio commentary in your video recordings.
Page 83 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Front USB socket, with memory stick inserted Headset socket Controller on / off button Fig. 4-21: Controller on / off button and front connections, showing headset socket and installed USB memory stick www.cuesinc.com | 83...
Page 84: Pushrod Reels
flexitrax™ flexiprobe™ Operation Manual 4 System assembly Pushrod reels The 550c crawler inspection system can also be used with pushrods. Connect your pushrod directly to the labelled connector on the Powered Drum or manual Drum PSU. Note: Whenever you connect new equipment to the Controller, enter the information into the Equipment menu within Settings, see section 5.5.4.
Page 85 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-23: Link cable (1) connects to the pushrod reel (2) Tighten the connectors finger-tight but do not use a wrench, spanner or pliers. Note: You must select the reel type when you power on the controller see section 5.5.4.
Page 86 flexitrax™ flexiprobe™ Operation Manual 4 System assembly 3. Remove the 4 x 6mm bolts using a 5mm Allen key (not supplied) and set aside. 4. Remove the end clamp and set aside. 5. Place the clamp unit on the reel crossbar, with the threaded shaft lowermost and the clamp spigot pointing upwards.
Page 87 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-24: Pushrod clamp exploded (1) and installed (2) www.cuesinc.com | 87...
Page 88: Cameras And Accessories
flexitrax™ flexiprobe™ Operation Manual 4 System assembly Cameras and accessories Warning! When you attach or change the camera, universal flexi or sonde, the internal electrical connectors are exposed to the elements. Always attach the cameras and accessories in a dry, clean environment.
Page 89 flexitrax™ flexiprobe™ Operation Manual 4 System assembly 3. (1" and 2" cameras only) For optimal image quality, adjust the camera focus to match the internal diameter of the pipe: a) Power on the rod and make sure camera’s view is displayed on the controller screen. b) Position the camera at the required distance from a suitable target object (see Table 4.1).
Page 90 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Camera Internal pipe diameter Target object: Required distance from camera Inches Inches 1" (25mm) Camera 1.25 2" (50mm) Camera 11.2 16.8 22.4 25.2 Table 4.1: Focusing table for 1" and 2" cameras www.cuesinc.com | 90...
Page 91: Sondes
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.6.2 Sondes (Optional) Attach a sonde to the camera. A sonde is a self-contained transmitter for tracing the paths of pipes, sewers, ducts and drains. By attaching a CUES flexisonde (or solid sonde) to your camera and using a Radiodetection locator such as the RD7200, you can locate and track the camera as it navigates a pipe.
Page 92: Universal Flexi
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.6.3 Universal flexi (Optional) Attach a universal flexi to the camera. This is a flexible spring attachment that allows the camera and pushrod to negotiate sharp bends in the pipe. The universal flexi fits on the pushrod between the rod termination socket and the camera.
Page 93: Skids
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.6.4 Skids Attach appropriate skids to centre the camera and protect it from damage. Skids protect the camera from damage and allow it to safely navigate larger pipes. Use skids with the camera wherever possible. You can also attach skids to ensure the axis of the camera is aligned with the central axis of the pipe.
Page 94 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-29: Different diameter configurations that can be achieved using the universal skid set www.cuesinc.com | 94...
Page 95 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-30: Universal skid set for 1” (25mm) camera and flexisonde www.cuesinc.com | 95...
Page 96 flexitrax™ flexiprobe™ Operation Manual 4 System assembly Fig. 4-31: Universal skid set for 2” (50mm) camera and 1.4” (36mm) flexisonde www.cuesinc.com | 96...
Page 97: W-Skids
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.6.5 W-Skids (Optional) Use the 8" (200mm) W-Skids to centre a 2" (50mm) camera in an 8" (200mm) pipe or to help centre the camera in larger pipes. To install the W-Skids: 1. Position each of the three W-Skids onto the collar and fix firmly with two M5 x 12mm screws each. The skids are asymmetrical and can only be fitted one way round.
Page 98: Battery
flexitrax™ flexiprobe™ Operation Manual 4 System assembly Battery The Controller has an internal lithium-ion (Li-ion) battery. You must fully charge the battery before using the system for the first time. You can also power the controller from a 12-24V DC vehicle supply. A fully charged battery will power the controller for around 4 to 6 hours.
Page 99: Charge The Battery Before Using The Controller
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.7.1 Charge the battery before using the controller Warning! Use only the supplied battery charger (or optional vehicle charge lead). Do not plug any other CUES connectors into the controller power socket. You must fully charge the controller’s internal battery before using the system for the first time. To charge the battery: 1.
Page 100: If The Battery Has Low Charge
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.7.2 If the battery has low charge Caution: We recommend you use an alternative power source when the battery charge is low to avoid losing survey data. A low battery may also cause the power to cycle repeatedly. The current battery charge is always shown on screen.
Page 101: Power The Controller From A Vehicle
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.7.3 Power the controller from a vehicle Warning! Use only the supplied vehicle charging cable. Do not plug any other automotive chargers into the controller power socket. If the controller has low battery charge, you can still operate it while powering it from your vehicle. The vehicle charging cable is 18ft (5.5m), but if the survey site prevents you parking the vehicle close to the manhole or pipe that you need to survey, you can recharge the controller battery from your vehicle.
Page 102: Replacing The Battery
flexitrax™ flexiprobe™ Operation Manual 4 System assembly 4.7.5 Replacing the battery Do not attempt to replace the battery yourself! With typical constant usage, the controller battery will last around two years. If the battery reaches the end of its useful life and you can no longer recharge it, the battery must be replaced by CUES technical support, see section 1.6.
Page 103: System Setup
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5 System setup When you power on the controller for the first time, you must carry out various setup tasks. Make sure you complete these tasks before you start any pipeline surveys. Insert the fuse A 5A 32V MINI blade fuse is supplied separately with the controller.
Page 104: Power On The Controller
flexitrax™ flexiprobe™ Operation Manual 5 System setup Power on the Controller Warning! The controller is not earthed. If system connects to any mains operated equipment, the external equipment must be earthed in accordance with the manufacturer’s instructions. Failure to earth the attached equipment may result in potentially lethal electric shock.
Page 105: Setup Wizard: Set Controller Preferences And Company Details
flexitrax™ flexiprobe™ Operation Manual 5 System setup Setup wizard: Set controller preferences and company details When you power on the controller for the first time, or after performing a factory reset (see section 9.3), a setup wizard launches automatically. The wizard comprises several menus where you can set preferences and company details.
Page 106 flexitrax™ flexiprobe™ Operation Manual 5 System setup 4. Select the controller date and time, date format and time zone. Then select the Continue menu item. The date and time are shown on the controller screen and, optionally, overlaid on video recordings; section 5.5.3.
Page 107 flexitrax™ flexiprobe™ Operation Manual 5 System setup 5. Select your keyboard layout and distance units (0.0m or 0.0ft). Then select the Continue menu item. The camera distance is shown on the controller screen and, optionally, overlaid on video recordings; section 5.5.3.
Page 108 flexitrax™ flexiprobe™ Operation Manual 5 System setup 6. Enter your company details. Then select the Save & Exit menu item to quit the setup wizard. The controller will use these details to personalize the title page of your survey reports. You can also import an image of your company logo, though you may prefer to do this later;...
Page 109: Calibrate The Equipment
flexitrax™ flexiprobe™ Operation Manual 5 System setup Calibrate the equipment flexiprobe™ 540c Every time you power up the Controller, you will need to calibrate the pushrod reel to ensure that camera distances are accurate. Briefly, after the setup wizard is complete: 1.
Page 110 flexitrax™ flexiprobe™ Operation Manual 5 System setup Briefly, after the setup wizard is complete, in the Equipment settings menu, select the drum type, crawler, crawler wheel size, camera type and other equipment that is currently attached to the controller. Then select the Continue menu item. You will then continue to the controller home screen.
Page 111 flexitrax™ flexiprobe™ Operation Manual 5 System setup 550 drum Crawler Pushrod In normal operation, the drum and crawler icons are green and the pushrod is white. See section 8 what other colours signify. www.cuesinc.com | 111...
Page 112: Configure The System Settings
flexitrax™ flexiprobe™ Operation Manual 5 System setup Configure the system settings Use the Settings menus to configure the system before you start any pipeline surveys. For example, you can set the locale, date and time. You can specify where the date & time and camera distance are shown on the screen.
Page 113: Using The Settings Menus
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.1 Using the Settings menus Use the buttons and keyboard to navigate the menus. See Fig. 5-6.  Access the Settings menu: Go to the home screen and press the Settings button (section 3.2).
Page 114 flexitrax™ flexiprobe™ Operation Manual 5 System setup Fig. 5-6: Settings menu. www.cuesinc.com | 114...
Page 115: Controller Settings
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.2 Controller settings Use this menu to configure general Controller settings.  Screen brightness: You can adjust the screen brightness to suit the current lighting conditions. Select the  setting. Then use the Up and Down buttons to adjust the brightness. Or you can use the arrow keys.
Page 116 flexitrax™ flexiprobe™ Operation Manual 5 System setup  Video source: By default, the controller displays video input from the pushrod camera. But if required, you can connect an external camera to the controller and display video Camera: This option displays video input from the pushrod camera. Auxiliary: This option displays video input from an external camera.
Page 117: Screen Overlay Settings
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.3 Screen overlay settings Use this menu to configure how the date & time and pushrod distance are shown on the screen and overlaid on video recordings and photos. You cannot retrospectively change overlay settings in a video after it has been recorded.
Page 118 flexitrax™ flexiprobe™ Operation Manual 5 System setup  Layout choice: Choose where on the screen to display the date & time and crawler distance & attitude. You can display this information at the top, bottom or centre of the screen, or on the left or right. All hidden Bottom Middle...
Page 119 flexitrax™ flexiprobe™ Operation Manual 5 System setup  Text background opacity: By default, text overlaid on the screen has a semi-opaque background to make it easier to read. But you can adjust the opacity (0% to 100%) to suit video recording conditions. For example: 0% opacity: 50% opacity:...
Page 120: Equipment Settings
flexitrax™ flexiprobe™ Operation Manual 5 System setup The video title page maybe re-edited and enabled / disabled as required. To set up a title page, see section 5.7.  Observation text overlay: If observation text is added it may be overlaid on the recorded video. Show observation text on video: Specify whether to show observations.
Page 121 flexitrax™ flexiprobe™ Operation Manual 5 System setup 550c flexitrax™:-  Drum type: If the drum is powered up, the Controller will automatically display whether you have a powered or manual drum connected.  Tractor type: If the drum is switched on and power is reaching the tractor, the Controller will automatically display whether you have a steerable or non-steerable tractor connected.
Page 122 flexitrax™ flexiprobe™ Operation Manual 5 System setup  Inclination calibration: Your tractor includes an on-board inclinometer for recording inclination and elevation data. Use this menu to set the Inclination offset value of the tractor prior to a survey by following the on screen instructions.
Page 123: Reporting Settings
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.5 Reporting settings The Controller can help you create reports which conform to the reporting standard you chose when creating a survey.  Enforce mandatory fields: When you select this option the Controller will report an error if you leave a mandatory field blank.
Page 124: Network Settings
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.6 Network settings Use this screen to set how the Controller connects via WiFi and / or Ethernet. www.cuesinc.com | 124...
Page 125 flexitrax™ flexiprobe™ Operation Manual 5 System setup WiFi networks: Use this screen to connect the controller to the internet over a WiFi network. You will need an internet connection to send survey reports by email or upload them to Dropbox. Fig.
Page 126 flexitrax™ flexiprobe™ Operation Manual 5 System setup  WiFi status: Shows WiFi status, which may be:  Disabled  Not connected to network (but enabled)  Connected  WiFi icon: Shows which WiFi network the controller is currently connected to. If the WiFi network has internet access, “(online)”...
Page 127 flexitrax™ flexiprobe™ Operation Manual 5 System setup Note: If the battery level is low on your controller, disable WiFi to save battery power. When WiFi is enabled, a Disable WiFi button is shown on this screen.  Network list: Any available WiFi networks are listed on this screen. For each network, you can see its name (or SSID), security protocol (if secure) and signal strength.
Page 128 flexitrax™ flexiprobe™ Operation Manual 5 System setup Fig. 5-9: Set password dialog. This dialog displays when you connect to a secure WiFi network for the first time. Show Password button.   Auto-connect: Use the arrow keys to select a network. Then press the Auto-connect button to select the network’s check box.
Page 129 flexitrax™ flexiprobe™ Operation Manual 5 System setup  Scan: The controller automatically scans for available networks each time you enable WiFi. But you can press the Scan button to manually refresh the network list.  Ethernet settings: Use this screen to set whether the controller’s IP assignment is automatic or set manually, and what the IP address, Subnet mask, Default gateway and DNS server addresses are.
Page 130 flexitrax™ flexiprobe™ Operation Manual 5 System setup You may need these settings during remote control operations, where a van-mounted PC, for example, is used to control the inspection equipment. Enable remote control: When you enable remote control, the controller allows a PC connected to it by Ethernet to take control of the crawler, camera and other inspection equipment.
Page 131: Email Settings
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.7 Email settings Use this screen to set up a connection to an email server. You will need to do this if you want to send survey reports by email. You will also need to set up a connection to the internet; see section 5.5.6.
Page 132: Gmail
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.8 Gmail To use Gmail you must first edit the security settings. Visit https://myaccount.google.com/ and sign into your account. You will then see the screen below. Click on Security and then Get Started. www.cuesinc.com | 132...
Page 133 flexitrax™ flexiprobe™ Operation Manual 5 System setup Fig. 5-11: Gmail account home Fig. 5-12: Gmail Security Scroll down to Less secure app access and click on Turn on access (not recommended). Fig. 5-13: Gmail Less secure app access www.cuesinc.com | 133...
Page 134: Yahoo
flexitrax™ flexiprobe™ Operation Manual 5 System setup Finally, click on the slider to turn the less secure access on Fig. 5-14: Gmail Less secure app access 5.5.9 Yahoo For third party applications Yahoo requires the user to generate a single use app password. Complete the steps below to configure the Controller for Yahoo mail to send reports.
Page 135 flexitrax™ flexiprobe™ Operation Manual 5 System setup Fig. 5-15: Yahoo Personal data From the options select Generate app password. www.cuesinc.com | 135...
Page 136 flexitrax™ flexiprobe™ Operation Manual 5 System setup Fig. 5-16: Yahoo Account security www.cuesinc.com | 136...
Page 137 flexitrax™ flexiprobe™ Operation Manual 5 System setup Enter your app's name - e.g. GRM 550 Controller then select Generate password. Fig. 5-17: Yahoo app password Note down the app password and use this password (as opposed to your Yahoo account password) when setting up email on the Controller.
Page 138: Microsoft Outlook
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.10 Microsoft Outlook If the Microsoft account has Two-Factor authentication enabled the user will need to generate a single use App password. Complete the steps below to configure the Controller for Microsoft Outlook to send reports.
Page 139 flexitrax™ flexiprobe™ Operation Manual 5 System setup Fig. 5-18: Microsoft Outlook Advanced security page www.cuesinc.com | 139...
Page 140 flexitrax™ flexiprobe™ Operation Manual 5 System setup Note down the App password and use this password (as opposed to your Microsoft account password) when setting up email on the Controller. Fig. 5-19: Microsoft Outlook app password Note: If the account is managed by an organization’s ‘Exchange Online’ (e.g. Office 365 and Microsoft 365) then the user should contact their IT department to disable the authenticated client SMTP submission (SMTP AUTH).
Page 141: Dropbox Settings
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.11 Dropbox Settings Use this screen to set up a connection to a Dropbox account. You will need a Dropbox connection if you want to upload survey reports to the cloud. Before you use this feature, you must have a Dropbox account and the controller must be connected to the internet.
Page 142 flexitrax™ flexiprobe™ Operation Manual 5 System setup In the Dropbox authentication and authorization screens, enter the email address and password for a valid Dropbox account using the keyboard Tab key to navigate from one box to the next. Note: We recommend that you do not use your personal Dropbox account. Instead, use a company account or a custom account specifically for storing survey reports.
Page 143 flexitrax™ flexiprobe™ Operation Manual 5 System setup When prompted, allow CUES to create a subfolder inside your Dropbox folder tree; see section 7.4.11 details about the target subfolder. Fig. 5-21: CUES access request. Cancel and Allow buttons. To sign out of Dropbox: Select Sign out from the Dropbox settings menu. www.cuesinc.com | 143...
Page 144: Maintenance
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.12 Maintenance Use this screen to set power management options, update the controller software, for diagnostic tasks, and reformat your USB memory stick to FAT32.  Power management: Use these settings to reduce power consumption and prolong battery life. For each setting, you define an ‘idle controller’...
Page 145 flexitrax™ flexiprobe™ Operation Manual 5 System setup  Software versions: Lists the installed versions of various firmware and software components. This information may be needed by CUES support staff for diagnostic purposes.  Equipment logs: If any errors have occurred with parts of the system, the Controller will log the issues here.
Page 146: Company Details
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.5.13 Company details Use this screen to enter your company details and, if required, your company logo. The controller will use these details to personalize the title page of your survey videos and reports. After entering your company’s details, you will not need to re-enter them unless you perform a factory reset;...
Page 147 flexitrax™ flexiprobe™ Operation Manual 5 System setup 4. Scroll to the bottom of the Company Details menu and choose Select company logo. a) In the Image Import screen, select the logo.  Use the arrow keys and the Esc and Enter keys to navigate folders on the USB memory stick and select the file you want.
Page 148: Set Up A Video Title Page
flexitrax™ flexiprobe™ Operation Manual 5 System setup Set up a video title page (This task is optional) You can set up a title page for all your survey videos. If the video title page is enabled, it is attached to all videos recorded subsequently on the controller.
Page 149: Design The Video Title Page
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.7.2 Design the video title page Follow these steps: 1. Set up a new survey (see section 0) or open a survey (see section 7.2.1). You can only edit the title page when a survey is open. 2.
Page 150 flexitrax™ flexiprobe™ Operation Manual 5 System setup (First, you need to save the image to a USB memory stick and insert the memory stick into a  controller USB port. Use the arrow keys and Enter keys to select the image you want.) When you add a text element or graphic, it displays in the centre of the screen.
Page 151: Enable The Video Title Page
flexitrax™ flexiprobe™ Operation Manual 5 System setup 5.7.3 Enable the video title page After designing the title page, you must enable it to automatically add it to all survey videos recorded subsequently on the controller: 1. Make sure that you have designed the title page; see page 5.7.2.
Page 152 flexitrax™ flexiprobe™ Operation Manual 5 System setup Note: The setting only applies to videos recorded subsequently. Any existing videos saved on the controller are unaffected. In particular, if an existing video does not have a title page, it will not gain a title page if you subsequently enable the video title page.
Page 153: Operating The System
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6 Operating the system This section describes how to operate the system. Before you begin Assess your deployment and safety requirements before you begin. Different environments may pose risks and challenges that you may be unaccustomed to. Check that no hazardous gases or vapours are present.
Page 154: Confirming The System Equipment
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Confirming the system equipment Every time the Controller and tractor system are switched on, you are prompted to select and confirm the equipment attached using the Equipment settings menu. Whenever you change any part of your system, go to the Equipment settings menu to revise the selections via Settings >...
Page 155: Emergency Stop
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system For details of each submenu item, please see section 5.5.4. Emergency stop The Emergency Stop button located on the PSU will shut down all system components apart from the Controller when pressed. As a fail-safe, the system must be reset before you can switch on the system again.
Page 156: Before Deployment
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.4.1 Before deployment Assess your deployment and safety requirements before you begin. Different environments may pose risks and challenges that you may be unaccustomed to. Check that no hazardous gases are present. The flexitrax™ system is not suitable for use in potentially explosive environments.
Page 157: Using The Crawler Deployment Tool
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.4.2 Using the crawler deployment tool Depending on your system configuration the crawler deployment tool may have any of the following components: 1. 3 poles, 6ft / 1.8m length 2. Crawler hook 3.
Page 158: Set-Up
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.4.3 Set-Up Caution: Failure to follow this procedure may result in severe damage to the crawler and camera system Strap Assembly: If using a crawler without the Large Manual Elevator you must fit the relevant crawler strap. Using two (P354) ×...
Page 159: Strap Hook Setup
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.4.4 Strap hook setup To use the straps to deploy or retrieve the crawler, you must attach the crawler hook to the bottom pole using the screw (3/8-16 UNC 2" HEX HD SS) and nut (3/8"x16U NC NYLOC SS) provided Fig.
Page 160 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Fig. 6-6 Elevator cradle assembly Attach the bracket to the large elevator assembly following these steps: 1. Remove the 4× M6x16 screws using a 4mm Allen key 2. Remove the 4× bushes and friction o rings from the linkage arms 3.
Page 161 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 4. Secure the bracket to the elevator assembly using the new 4 off M6x12 screws supplied with the lifting tool, and tighten firmly (recommended torque 8Nm or 70 In-Lbs). O-ring Bush M6 x 16 Linkage arm 1.
Page 162: Poles
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.4.5 Poles Connect as many poles as required ensuring that the push button is fully engaged. Push button Fig. 6-8 Poles assembly 6.4.6 Using the deployment tool Once ready you can use the deployment tool, you can hook the strap or engage the cradle to the large elevator bracket as shown below to lift the crawler assembly.
Page 163 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Ensure that the hook or the cradle is properly engaged to the strap or elevator bracket before trying to lift the crawler. We recommend the use of a suitable rope to stabilize and aid the deployment / retrieval operation.
Page 164: Cable Deployment Rollers
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Caution: Choose high-quality rope that is certified to hold at least 50kg / 110lb (for P354 crawlers) or 100kg / 220lb (for P356 crawlers). Warning! Clean and sanitize the crawler straps with a suitable disinfectant (such as Presept from Johnson &...
Page 165: Distance Counter And Stop Point
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Manhole roller (known as “uphole roller”) Downhole roller (known as the “tiger tail”) Fig. 6-10 Using rollers to reduce cable wear 6.4.8 Distance counter and stop point Once you have deployed and positioned the crawler in the manhole, using manhole rollers to protect the cable and ensuring that the cable protection spring has cleared the drum rollers, you should zero the distance counter.
Page 166: Sonde
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system You can reset the counter to zero at any time during operation by pressing Panel button 2, see Fig. 3-6. Note: Resetting or varying the distance counter during a survey will render the automatic retrieval function ineffective as the crawler will return to the new zero position and not the point where the crawler began the survey.
Page 167: System Stop
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system System stop You can stop the drive system, including the crawler and the powered drum by pressing the STOP button or the Spacebar on the keyboard. Pressing the joystick down will also stop the system. See section 6.6.3 for details on using the joysticks.
Page 168: Driving The Crawlers
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Driving the crawlers This section describes driving and retrieving 550 crawlers when used with the manual or powered drum. Although the principle is the same, the powered drum can retrieve the cable and crawler automatically. You can use the Controller or the Pendant controller (see section 6.8) to control the crawlers.
Page 169: Auto And Manual Modes
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.6.1 AUTO and manual modes In AUTO mode the powered drum automatically manages the cable when the crawler moves. In manual mode, the joystick controls either the tractor or the powered drum, whichever you have selected. This means that in manual tractor mode, the tractor drives unassisted and the drum does not recall the cable.
Page 170 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Manual tractor control button Manual drum control button AUTO button Fig. 6-12 Keypad showing AUTO button, and manual tractor and drum buttons In manual mode, the LED corresponding to the chosen mode will light; the manual tractor indicator LED is green and the manual drum indicator LED is yellow.
Page 171 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system To move the crawler forward, push the joystick away from you. Continuing to hold the joystick forward, or pushing it further, will increase the crawler’s speed until it reaches its maximum speed. To slow the crawler, pull the joystick towards you.
Page 172 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Moving forwards To move the crawler forward, push the joystick away from you. Continuing to hold the joystick forward, or pushing it further, will increase the crawler’s speed until it reaches its maximum speed. To slow the crawler, pull the joystick towards you.
Page 173 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system the side panel closest to the controller socket. The panel is secured with socket-head screws. Remove this panel using a metric Allen key. Fig. 6-13 Crank handle for powered drum. www.cuesinc.com | 173...
Page 174: Steering (P356 Crawler Only)
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Attach the crank handle to the crank socket located in the gear on the top right-hand corner of the compartment using the supplied socket head screws. Caution: Remove the crank handle and replace the side panel before reconnecting power to the system. 6.6.2 Steering (P356 crawler only) The P356 crawler will steer left and right, allowing you to navigate pipes with ease.
Page 175: Analog Joystick Control
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.6.3 Analog joystick control  The left hand joystick provides intuitive control of the crawler.  The front / back joystick axis controls the acceleration of the crawler.  The left / right axis controls the steering of the P356 crawler. ...
Page 176: Powered Elevator Control
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system MIMIC also showing high tilt angle Topple angle warning Fig. 6-14 Topple warning shows at the bottom of the screen. Note that the MIMIC also shows a high tilt angle. 6.6.5 Powered elevator control The associated buttons control the elevator position when the powered elevator is fitted, see below.
Page 177 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Raise Lower Fig. 6-15 Powered elevator control buttons Pressing both buttons at the same time resets the powered elevator, moving it to its lowest position. Pressing the keyboard spacebar will immediately stop all powered elevator movement. www.cuesinc.com | 177...
Page 178: Camera Control (Lights, Focus, Pan, Rotate, Zoom)
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Camera control (lights, focus, pan, rotate, zoom) The 550c cameras have a range of features to help you locate faults in more demanding conditions. These are controlled by the right hand joystick and buttons. Camera positioning joystick Focus control buttons Zoom control buttons...
Page 179: Analog Joystick Control
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.7.1 Analog joystick control  The right hand joystick provides intuitive control of the connected camera.  The left / right axis controls the pan function  The front / back axis controls the tilt / rotate function ...
Page 180: Camera Zoom Control
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.7.3 Camera zoom control control the camera’s zoom. zooms in and zooms out. Pressing and holding either button continues the zoom operation in that direction. Pressing both buttons together resets the zoom. 6.7.4 Camera iris control On occasion, there may be a requirement for manual control of the iris to change the picture brightness...
Page 181: Camera Position Control Modes
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.7.6 Camera position control modes 550c offers two camera positioning control modes:  Direct, and  Go To. Pressing the camera mode control button cycles between these two modes. In Direct mode, the camera responds immediately to the joystick movement. Pressing the joystick button down returns the camera to its front, central position.
Page 182: Joint Scan
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.7.7 Joint scan When the Joint Scan icon is available (for Pan & Tilt and Pan, Tilt & Zoom cameras) pressing the associated ATM button initiates a Joint Scan operation. Go To target in the Mimic Joint Scan icon...
Page 183: Pendant Controller
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Pendant controller The pendant controller is an optional accessory which allows the user to control the system remotely. Fig. 6-18: Pendant controller 6.8.1 Connecting The pendant lead connects to the pendant socket on the powered drum or manual PSU. Note: Do not connect or remove the pendant controller when the system is turned on.
Page 184: Standby
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.8.2 Standby The pendant is enabled by pressing and holding the [STANDBY] key (top left). The ‘ON’ light will turn green and the word ‘pendant’ will appear on the controller display. The ‘ON’ indication light will turn red when inactive. Note: To prevent accidental operation of the P350 system, the P350 controller is disabled whilst the pendant is active.
Page 185 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system FOCUS To focus on distant objects, press [+]. To focus on near objects, press [-]. NOTE: Continuous pressing of either [+] or [-] key will result in ‘wrap around’ of camera focus i.e. in focus –...
Page 186 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 4. To adjust both lights, select ‘CAM’ & ‘AUX’ indication lights. 5. To turn off all lights, select ‘NONE’ BRIGHTNESS Use these keys to adjust camera and / or auxiliary lighting taking note which of the above options is selected.
Page 187: Drum & Crawler Controls
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Press [CEN] key to centre the camera. Note: This indication light will not illuminate whilst using fixed forward view cameras. MIMIC Toggles the Mimic display options. JOYSTICK Control Pan and tilt camera mimic is displayed when a pan & tilt camera is connected to the system. Pan and tilt camera mimic provides a 2D image of the 3D camera position.
Page 188 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system SONDE Press the [SELECT] key disables the sonde and selects one of the four available frequencies. Sonde frequency is shown.  Press [ENABLE] to activate the crawler sonde.  Press the [ENABLE] key a second time to toggle the sonde off and the indication light will turn off.
Page 189 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system (ii) AUTO (Automatic). Selecting ‘AUTO’ will allow the crawler to pull cable from the drum as it is driven forward. In reverse, the drum will pull at constant speed, providing the correct crawler wheel size has been entered into the controller, Note: When selected, the ‘AUTO’...
Page 190 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system  MAN (Manual mode): Continuous pulling of the joystick will drive the crawler backwards. Pressing the [STOP] button on the joystick will stop all crawler motion and apply the brake. (it will also turn the indication light red.
Page 191: Pushrod Reels
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Pushrod reels When the Controller is powered on and connected to a reel either directly as a 540 or as part of a 550 system, it prompts you to select the reel type and calibrate the reel. You must also calibrate the new reel if you change reels (connect a different reel to the controller).
Page 192 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Fig. 6-19 Equipment settings menu for Reel type. Reel power off / on (shown in the on position). Note: P341 / 2 / 3 are interchangeable with 541 / 2 / 3, choose either from the dropdown list. Caution! It is essential that you select the correct reel for best video quality and accurate distance measurements.
Page 193 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Fig. 6-20 Calibration reminder. Advisory to rewind the rod. Calibrate button. www.cuesinc.com | 193...
Page 194: Deploy Pushrods
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.10 Deploy pushrods Unwind the pushrod some distance so you can deploy the camera down into a manhole before starting the pipe survey. Follow these steps: 1. Slowly release the brake and rotate the reel to unwind the pushrod. Caution: Pushrods can self-propel and cause injury to the operator.
Page 195: Zero The Camera Distance
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.11 Zero the camera distance Your survey needs to accurately record the distance of the camera from the starting manhole. This ensures that pipe defects can be accurately located. However, in most cases you will need to unwind the pushrod some distance so you can deploy the camera down into a manhole before starting the survey.
Page 196 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Follow these steps: 1. Get the camera in the survey start position; see section 6.10. 2. Press the Set distance button or panel button and reset the distance to 0.00. Make sure the on-screen distance counter shows 0.0ft or 0.00m . www.cuesinc.com | 196...
Page 197: Streaming Images To A Nearby Device
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.12 Streaming images to a nearby device You can share the image(s) on your display by streaming to a nearby connected device such as a cell phone or tablet. The nearby device needs: ...
Page 198 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Fig. 6-22: Network settings menu. The WiFi IP address to be copied to your device’s browser is highlighted The streamed video will show in the browser, as shown below. www.cuesinc.com | 198...
Page 199 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Fig. 6-23: Example of Controller image streaming to a nearby device, in this example an Android phone’s Chrome 72 browser If you encounter difficulties, check that your browser is compatible with this feature (see above). You can also move your device closer to the Controller to help ensure a good connection between the two units.
Page 200: Record A Video
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.13 Record a video Recording a video is simple. Before you start recording, you just need to decide whether to add the video to a new or existing survey. All videos must be attached to a survey. You can set up a new survey when you launch a video recording (sections 6.13.4 and 6.13.5) or open an existing survey and add new video recordings to it...
Page 201: About The Panel Buttons
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.13.2 About the panel buttons Use the panel buttons to record, play, pause and stop a video. You can also capture still images i.e. observation photos. The panel buttons are located below the controller screen; see section 3.1.6.
Page 202: On-Screen Recording Indicators
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.13.3 On-screen recording indicators While a recording is in progress, recording status indicators are shown in the lower-right screen:  A red dot on the screen indicates that recording has started. Also the red Recording LED will light. See section 3.1.6.
Page 203: Quickly Record A New Video
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Fig. 6-24 Recording status indicators. Recording in progress. Audio recording on. Timer for current recording. Total recording time available (estimated). Recording paused. Audio recording muted. 6.13.4 Quickly record a new video (Available for basic surveys only) This is the fastest way to record a new video: 1.
Page 204: Set Up A New Survey And Record A New Video
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.13.5 Set up a new survey and record a new video Follow these steps: 1. (Optional) Connect a headset to record an audio commentary. 2. Press the panel button. Before the video starts recording, you must specify the following details: Name: The survey name defaults to the current date and time, but you can set a custom name.
Page 205 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system (Applies to Structured surveys only) Fill out the details required for your chosen survey standard. The current field is highlighted in gray. Mandatory fields are highlighted in yellow. Tip: Press the Super tab button to quickly tab through the mandatory fields only. You can fill in the other fields later;...
Page 206: Record A Further Video For The Survey Currently Open
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.13.6 Record a further video for the survey currently open You can record multiple videos for a single survey. Follow these steps: 1. (Optional) Connect a headset to record an audio commentary. 2.
Page 207: Record Inclination Data
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.13.7 Record Inclination data Inclination data is simultaneously captured by default for each new video recording. For best results it is recommended that a separate and uninterrupted video recording be made at a constant speed E.g. when retrieving the tractor.
Page 208 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Please note: The Inclination data icon is only visible (in place of the ‘Roll Camera CW / CCW’ icons) from within an open survey and only when a PT or PTZ camera is connected. Press the 'Preview' button to see the graphical representation.
Page 209 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Fig. 6-27 Inclination graph. To include an inclination graph in a report, open the ‘Inclination data’ page under 'Settings' and select the required recording. If you decide to change the language or units you must then press the 'Rebuild graph' key.
Page 210: Inclination Calibration
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system To export a separate folder with inclination related data and images (e.g. for use in other documents), select 'Inclination data & images' from the preferred export option, see section 7.4.2. 6.13.8 Inclination calibration For greater accuracy the user should calibrate the tractor’s on-board inclinometer immediately prior to the survey by selecting the ‘Inclination calibration’...
Page 211 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Fig. 6-28 Set inclination offset. Caution: This information is for indication only. We cannot accept liability for decisions made or consequential losses from use of the inclination data. www.cuesinc.com | 211...
Page 212: Video Tools
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.14 Video tools The controller provides various tools to augment or enhance your survey videos. 6.14.1 Pause, resume and stop recording You can pause and resume a video recording at any time. For example, you may want to pause the video while you highlight a pipe defect with an on-screen arrow or circle.
Page 213: Rotate The Video Feed
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.14.2 Rotate the video feed You can rotate the video feed on the screen at any time. Press the buttons to rotate the video clockwise or anticlockwise. The angle of rotation in degrees is shown bottom left of the screen.
Page 214: Add Text
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.14.4 Add Text pages While recording a survey video you can overlay text to the screen using the Text pages feature. Users may enhance simple video surveys by adding relevant information e.g. Location; reference / node points. The Text pages are displayed over the video footage when selected either before or during the recording.
Page 215 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Follow these steps: Press the Text pages button. Choose from: Edit title: Add a reference name for the text page. Edit text: Add content to the text page that you want displayed in your video. Use the Home, End and arrow keys to position the cursor.
Page 216: Add Overlay Text And Shapes To Video Segments
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.14.5 Add overlay text and shapes to video segments While recording a survey video, you can add text and shapes to highlight pipe defects. These overlays are displayed over the video footage. Fig.
Page 217 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system You can precisely resize and position the overlays and you can control how long (in seconds) they are displayed on the screen. For example, you may want to add a 10-second overlay to your video, comprising an arrow and explanatory caption, to highlight a crack or debris.
Page 218 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Position and edit each item. While video recording is paused: 1. Press the Select item button repeatedly until the item you want is highlighted in red. Note: If you have set the overlay text colour to red, then the selected item is yellow. ...
Page 219: Record An Audio Commentary
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.14.6 Record an audio commentary You can add an audio commentary while recording a survey video. 1. Attach a mic or headset to the covered audio socket on the front of the controller (item 3 in section 3.1.1).
Page 220: Listen To An Audio Commentary
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.14.7 Listen to an audio commentary When playing back an inspection, you can listen to the audio commentary on a headset or on loudspeakers attached to the controller. 1. Attach a headset or speakers to the covered audio socket on the front of the controller (item 3 on section 3.1.1).
Page 221: Replay A Video
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.15 Replay a video To replay a video, you must first open the survey that the video is attached to. While the video is playing, you can stop, pause, forward and rewind, and add new observations. Fig.
Page 222: Fast Forward And Rewind
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system Follow these steps: 1. Open a survey; see section 7.2.1. 2. Press the panel button; see section 6.13.2. 3. Available videos are listed in the Video browser screen.  4. Use the arrow keys to select the video you want.
Page 223: Take A Photo Directly
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.16 Take a photo directly Typically, you take photos (that is, capture still images) while recording or playing back a video. But you can also take photos directly, without recording or playing a video. For example, a survey video may be unnecessary because you only want to photograph a specific pipe defect.
Page 224 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 3. Press the panel button (section 3.1.6), or the New observation button to take the photo. The photo shows exactly what is on the screen at the time, including any overlay text or shapes, camera rotation, date &...
Page 225 flexitrax™ flexiprobe™ Operation Manual 6 Operating the system The New Observation screen displays, showing the new photo. Fill in the fields required by the survey standard (see section 7.5.2). Then press the Save button to save the observation details and photo. Fig.
Page 226: Turn Off The Camera
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.17 Turn off the camera If the battery level is low on your controller, you can turn off the camera to save battery power: 1. In the Home screen, press the Settings button (item 6 in Fig.
Page 227: Retrieve The Crawler
flexitrax™ flexiprobe™ Operation Manual 6 Operating the system 6.18 Retrieve the crawler Warning! Foul water systems can be a source of biological hazards. Maintain high sanitary standards at all times. Clean the system after each inspection with a cloth soaked in disinfectant. Always wear appropriate protection when conducting an inspection and when handling the equipment.
Page 228: Projects And Surveys
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7 Projects and Surveys This section describes how to create pipe surveys (also called pipe inspections) and manage projects. All surveys are contained within an assigned project. The controller generates a report when the project is exported.
Page 229 flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Basic survey: You do not need to specify any details at this point. If required, you can later edit the survey header to specify the operator (the person carrying out the survey), job number, date and time, location of the survey, plus any remarks.
Page 230 flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Fig. 7-1: Field with example drop-down menu. Drop-down menu indicator. 5. (Applies to Structured surveys only) Press the Save button to save the survey header details. The Edit Survey screen display (section 7.1.1).
Page 231: Edit Survey Screen
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.1.1 Edit survey screen Use the Edit survey screen to edit the video title page, edit the survey header details, add or manage survey observations, and add or manage text pages. Fig. 7-2: Edit survey screen. New observation button.
Page 232: Manage Existing Projects
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Manage existing projects Use the Projects screen to manage your existing projects and to access the survey(s) within. In the home screen, press the Projects button. Fig. 7.3: Projects screen. Manage projects button. Create project button.
Page 233: Open A Project
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.2.1 Open a project In the 550c system a project is the container for a collection of surveys. Follow these steps:  1. In the Projects screen, use the arrow keys to select the project you want to open. 2.
Page 234: Manage Projects
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.2.2 Manage projects Use the Manage projects screen to export, rename or delete projects. Fig. 7.4: Manage projects screen. Export project button. Rename project button. Delete project button. www.cuesinc.com | 234...
Page 235 flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys  Export a project 1. In the home screen, press the Projects button. 2. In the Projects screen, press the Manage projects button.  3. In the Manage projects screen, use the arrow keys to select the project you want to export.
Page 236: Create Project
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.2.3 Create project 1. In the home screen, press the Projects button. 2. In the Projects screen, press the Create project button. 7.2.4 Sort projects by name or date 1. In the home screen, press the Projects button.
Page 237: Manage Existing Surveys
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Manage existing surveys Fig. 7.5: Project screen. 1 Manage surveys button. 2 Create survey button. 3 Sort by name button. 4 Sort by date button. 5 Open button. www.cuesinc.com | 237...
Page 238: Open A Survey
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.3.1 Open a survey A survey must be open or active before you can record a video or take observation photos. Follow these steps: 1. In the home screen, press the Projects button ...
Page 239: Create Survey
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 3. Press the Export survey button. See section 7.4.5 for survey export options.  Move surveys 1. In the Project screen, press the Manage surveys button. 2. In the Manage Surveys screen, use the Select button to select an individual survey or the Select / Unselect all button for multiple surveys.
Page 240: Sort Surveys By Name Or Date
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 1. In the Project screen, press the Create survey button. 2. You must specify the following details: Name: The survey name defaults to the current date and time, but you can rename the survey here as required.
Page 241: Edit The Survey Header Details
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.3.5 Edit the survey header details If required, you can edit survey header details in your existing surveys. Follow these steps: 1. In the Project screen, open the survey you want to edit. 2.
Page 242: Export A Survey
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Export a survey You can export surveys to a USB memory stick, upload them to a Dropbox account or send them to an email account. You can export all or a selection of surveys within a single project. 7.4.1 What is exported? Depending on your chosen export method and export options, you can export all or some of the...
Page 243: Export Options
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys  Observation photos: Still images captured from a survey video are saved as JPEG files. Exported files are prefixed with the survey name and numbered sequentially with a date format.  Target folder: Surveys exported to USB and Dropbox are stored inside their corresponding user assigned project folder.
Page 244: Connect To The Internet
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.4.3 Connect to the internet If you want to upload surveys to Dropbox or send them as email attachments, you must connect the controller to the internet before your start the export. The controller uses WiFi or Ethernet (550 only) to connect to a suitable network.
Page 245: Switch To A Different Wifi Network
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.4.4 Switch to a different WiFi network If the controller is currently connected to a WiFi network, you must first disconnect from that network before you can connect to a different network. Follow these steps: ...
Page 246: Select A Project For Export
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 3. In the Projects screen open the project containing the surveys you want to export. 4. In the Project screen press the Manage surveys button. 5. In the Manage Surveys screen use the Select button to select an individual survey or the Select / Unselect all button for multiple surveys.
Page 247: Export To Usb
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Export to USB: Continue to section 7.4.7. Export as email attachment: Continue to section 7.4.8. Export to Dropbox: Continue to section 7.4.11. 7.4.7 Export to USB After choosing USB as the export method, follow these steps: 1.
Page 248: Export As Email Attachments
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.4.8 Export as email attachments Note: You can only export survey reports as email attachments. You cannot export survey videos or observation photos as email attachments. After choosing Email as the export method, follow these steps: 1.
Page 249: Email Send Failure
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Fig. 7.7: Send email screen. Recipient. Subject. Can be edited. Optional Message. Attachment filename. Can be edited. 7.4.9 Email send failure If your email failed to send, possible reasons include: www.cuesinc.com | 249...
Page 250 flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 1. Email address and / or password was entered incorrectly – try re-entering these fields. 2. Hostname, port or SSL settings are incorrect. 3. Your email security settings may need to be adjusted by logging into your e-mail account from a PC or mobile device.
Page 251: Manage Email Recipients
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.4.10 Manage email recipients When you send a survey by email, the recipients are saved automatically to an address book. You can quickly add these recipients again when sending new surveys. Fig. 7.8: Managing email recipients. Address book.
Page 252: Export To Dropbox
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys To manage recipients in the address book:  1. Use the arrow keys to highlight a recipient 2. Press Enter to select (or clear) the recipient’s check box. Or press the Select / unselect button. 3.
Page 253 flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys  2. Use the keyboard to select the items you want to export. Use the arrow keys to highlight an item. Then press Enter or the space bar to select its check box. 3.
Page 254: Where Is My Survey In Dropbox
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.4.12 Where is my survey in Dropbox? When you log in to Dropbox, you can find your uploaded survey files in this subfolder: home > Apps > CUES > [Controller ID] > [Project ID] Where [Controller ID] is the serial number that uniquely identifies the controller unit used for the survey...
Page 255: Observations
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Observations Observations form an essential part of your survey report. Observations are used to give a detailed yet concise description of your findings. For example, you can record pipe defects, connections, and debris. Fig.
Page 256: Condition Codes
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys An observation typically includes the camera distance, a photo (screenshot), the condition code, plus any additional comments. Observations are usually entered sequentially as you conduct your survey. You can add observations while recording a new survey video or while playing back an existing video. Observations and associated photos are listed in survey reports when you export a survey.
Page 257: Add An Observation
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.5.2 Add an observation Follow these steps: 1. Start recording a new video (section 6.13) or play back an existing video (section 6.15). 2. If recording a video, press the panel button (Fig.
Page 258: Jump To Observations When Playing Back A Video
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys The Code field has a button, indicating a drop-down menu (see next page). For drop-down menu shortcuts, see section 7.8. Some observation types (for example, broken pipe, cracks and defective connections) require a clock reference;...
Page 259: View Or Edit An Observation
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Note: You can also use the Next observation button while the video is paused. Fig. 7.13: Video progress bar (1) showing position of observations (2) 7.5.4 View or edit an observation Follow these steps: 1.
Page 260: Delete Observations
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys  4. In the Observation List screen, use the arrow keys to select the observation you want. 5. Press the Enter key or the Open button. 6. In the Observation screen, edit the fields as required; see section 7.5.2 for guidance.
Page 261 flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys  Delete multiple observations 1. In the home screen, press the Projects button  2. In the Projects screen, open the survey with the observations you want to delete. Use the arrow keys to select a survey. 3.
Page 262: Clock References
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.5.6 Clock references Many observations require a clock reference to locate the defect’s position on the pipe wall. For example, you can observe a circumferential crack extending from 2 o’clock to 5 o’clock: To help you record these defects accurately, when you type 1 to 12 in a 2 o’clock Clock field, a pop-up observation photo is shown with a superimposed...
Page 263: Reports
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Reports A report is generated when you export a project (section 7.4). Reports are generated in DOCX and XML format. The report includes the survey header details plus any observations for each individual survey. For DOCX reports, a title page shows your company details and (if specified) your company logo which can be positioned at the top or bottom of the title page.
Page 264 flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Fig. 7.15: DOCX survey report. Example title page with company details and logo. Observations page. Observations are presented in tabular form with thumbnail photos. www.cuesinc.com | 264...
Page 265: Drain And Sewer Diagrams
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.6.1 Drain and sewer diagrams These diagrams are included in MSCC Drain/Sewer survey reports; see section 7.9 for the full survey list. Start node reference Direction. Shows whether the camera was pointing downstream (with the flow) or upstream (against the flow) Finish node reference Observations.
Page 266: Manhole And Inspection Chamber Diagrams
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 7.6.2 Manhole and inspection chamber diagrams These diagrams are included in MSCC Manhole / Inspection Chamber survey reports; see section 7.9 for the full survey list. Observations. For each observation, the diagram shows the depth (vertical distance) and code, plus any remarks.
Page 267: Video Streaming
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Video streaming You can stream the video images showing on the Controller’s display to a nearby connected device, such as a cell phone or tablet by following these steps: 1. Connect your device as a hotspot to the Controller 2.
Page 268 flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys 5. Open Safari (v12 or later), Chrome (v74 or later) or Microsoft Edge (contact CUES for version information) on your device, type the noted IP address into the browser address bar and press 6.
Page 269: Menu Shortcuts
flexitrax™ flexiprobe™ Operation Manual 7 Projects and Surveys Menu shortcuts When you create a new survey or add an observation, fields with buttons have a drop down menu.  Press Enter to display the drop-down menu.  Press the arrow keys to select the menu item you want. Then press Enter again. ...
Page 270: Supported Survey Standards
flexitrax™ flexiprobe™ Operation Manual Supported survey standards The System currently supports the following survey standards. Survey header details for these standards contain condition codes relevant to each standard.  MSCC3 MSCC4 Domestic (Drain/Sewer)   MSCC4 Sewerage (Drain/Sewer)  MSCC4 Sewerage (Manhole/Inspection Chamber) ...
Page 271: Status Icons
flexitrax™ flexiprobe™ Operation Manual 8 Status icons 8 Status icons The home screen displays status icons in the top left hand corner, referring to the drum and either the crawler or pushrod that is connected. In normal operation, the drum and crawler icons are green and the pushrod is white.
Page 272: Maintenance And Cleaning
flexitrax™ flexiprobe™ Operation Manual 9 Maintenance and cleaning 9 Maintenance and cleaning Maintenance Warning! Do not dismantle any component parts. This could invalidate your warranty and exposed metal or electrical devices may be hazardous and / or electrically live. We do not permit user-servicing of our systems.
Page 273: Connection Points, Terminals And O-Rings
flexitrax™ flexiprobe™ Operation Manual 9 Maintenance and cleaning 9.1.2 Connection points, terminals and O-rings Caution: Do not use damaged, dirty or corroded components, including all terminal connections, cables and O-rings. Ensure that all terminals and connection points are clean and free of corrosion and debris before you attempt to use this equipment.
Page 274: Rod Guide Assembly (Pushrods Only)
flexitrax™ flexiprobe™ Operation Manual 9 Maintenance and cleaning 9.1.3 Rod guide assembly (pushrods only) Always make sure the rod guide is clean. Check the rod guide assembly regularly to see if a replacement is needed. Spare rod guides can be purchased and fitted by competent mechanical technicians using a screwdriver.
Page 275: Cleaning The System
flexitrax™ flexiprobe™ Operation Manual 9 Maintenance and cleaning Cleaning the system Warning! Foul water systems can be a source of biological hazards. Use appropriate gloves when cleaning the system. Always disinfect the camera and pushrod after use. Caution: Do not use high-pressure hoses to clean this system. To help prevent the risk of biological contamination, clean and sanitize the system with a suitable disinfectant at regular intervals and after conducting an inspection.
Page 276: Factory Reset
flexitrax™ flexiprobe™ Operation Manual 9 Maintenance and cleaning Factory reset This section describes how to perform a factory reset. This will restore the controller to its original state, erasing any configuration settings currently defined on the device. You must only perform a factory reset if instructed to do so by CUES technical staff.
Page 277: 10 Software Updates
flexitrax™ flexiprobe™ Operation Manual 10 Software updates 10 Software updates CUES may issue software updates to enhance system performance. We strongly recommend that you periodically check for new software releases and update your controller when new software is made available. Controller software updates are free of charge. Updating the software is straightforward.
Page 278 flexitrax™ flexiprobe™ Operation Manual 10 Software updates Copy the downloaded file to the root of a USB memory stick. Connect the controller to the mains power supply and insert your USB memory stick into your controller. Caution: Always connect the controller to the mains supply before updating the software. This ensures a reliable power source.
Page 279: 11 Specifications
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11 Specifications 11.1 Controller specifications flexitrax™ 550c Controller Battery capacity Internal Li-Ion Battery (4S2P) - 14.68V, 6.4Ah (93.95Wh) Battery run-time Up to one day's typical usage, 7.5hrs view only / 5hrs continuous recording* USB 2.0 (x3), HDMI video out, Analog video In (PAL/NTSC), Headphones out, Microphone in, Connectivity Rod/Camera/Drum connectivity and 802.11 b/g/n WiFi Construction...
Page 280 flexitrax™ flexiprobe™ Operation Manual 11 Specifications flexitrax™ 550c Controller (continued) Mains Input 100-240VAC, 50-60Hz, 1.7A Power supply DC Output 16V, 3.75A, 60W Recording formats Video: H.264. Audio: MP3. File format: MP4 Basic reports, MSCC3 & 4: docx MSCC5: docx or Xml Report File Formats Video: MP4 Image: JPEG...
Page 281: Drums And Psu
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.2 Drums and PSU Manual drum system Drums and PSU Powered drum Manual drum Power supply Cable lengths available 100m, 150m, 200m, 250m, 305m / 330’, 495’, 660’, 820’, 1000’ – Direct pushrod connection, Direct pushrod connection, Connectivity Power supply...
Page 282: Crawlers
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.3 Crawlers Crawlers P354 small crawler P356 medium crawler Centred pipe inspection diameter 125 – 381mm / 5 – 15” 175 – 900mm / 7 – 36” range (with appropriate accessories) Construction Brass and Stainless Steel Ingress protection IP68 Ingress sealing...
Page 283: Elevators
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.4 Elevators Powered Powered Large elevator Fixed Powered elevator Elevators manual elevator elevator elevator Compact Cradle Cradle Centred pipe inspection 305mm / 12” – – – – diameter – P354 crawler Centred pipe inspection 305 –...
Page 284: Lighthead
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.5 Lighthead Lighthead Provides additional light for large or dark pipes Lighting 8 White LEDs, ≥ 850 Lumen Construction Stainless Steel and Aluminum Ingress protection IP68 Ingress sealing Rated to a depth of 100m / 330’ of water Weight 1.8kg / 4.0lbs Ø...
Page 285: Crawler Wheels And Spacers
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.7 Crawler wheels and spacers Types available Crawler wheels Solid wheels Choice of: Soft compound (high grip) or Hard compound (more durable) tyres ” ” Small: Ø 62mm / 2 Medium: Ø 110mm / 4 P354: for 100mm / 4”...
Page 286: Controller To Drum / Psu Link Cables
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.8 Controller to drum / PSU link cables Link cables To connect 550c system modules together, lengths available: Controller to PSU / Powered 1m / 3' 5m / 16' drum PSU to manual drum 1m / 3' 3m / 10' 10m / 32'...
Page 287: Crawler-Wheel-Elevator Configurations
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.9 Crawler-wheel-elevator configurations Note: Larger and double stack wheels should be used where possible for maximum stability. Standard wheels P354 options P356 options Pipe size Wheels Elevator Wheels Elevator ” 100mm / 4 Small standard None 152mm / 6 ”...
Page 288 flexitrax™ flexiprobe™ Operation Manual 11 Specifications Crawler-wheel-elevator configurations (continued) Note: Larger and double stack wheels should be used where possible for maximum stability. Standard wheels P354 options P356 options Pipe size Wheels Elevator Wheels Elevator Large standard Adjustable Large standard Large adjustable 457mm / 18 ”...
Page 289: Crawler Configuration Examples
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.10 Crawler configuration examples section 4 for examples of how to configure your crawlers for different pipe diameters. www.cuesinc.com | 289...
Page 290: Pushrod Reel And Rod Specifications
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.11 Pushrod reel and rod specifications 541 / P341 Plumbers 541 / P341 542 / P342 543c / P343 Dimensions 22.4 x 16.9 x 10.6" 22.4 x 16.9 x 10.6" 33.5 x 29.5 x 16.5" 32.0 x 46.0 x 18.7"...
Page 291: Pushrod Camera Specifications
flexitrax™ flexiprobe™ Operation Manual 11 Specifications 11.12 Pushrod camera specifications 1" / 25mm 2" / 50mm Dimension 1.0 x 1.5" (25 x 39mm) 1.9 x 2.9" (48 x 73mm) Weight 0.1lbs (60 g) 0.8lbs (360 g) Construction Stainless steel / polycarbonate Stainless steel / sapphire glass / polycarbonate Power...
Page 292: 12 Open Source Software
flexitrax™ flexiprobe™ Operation Manual 12 Open Source Software 12 Open Source Software The software included in this product contains copyrighted software that is licensed under the GNU General Public License (GPL), GNU Lesser Public License (LGPL), and other open source licenses. Further information including a copy of each license is located in the product on-screen menu under: Maintenance >...
Page 293: 13 Index
flexitrax™ flexiprobe™ Operation Manual 13 Index 13 Index biological precautions ........... 10 brightness ............115 address book ............251 brushes ..............55 audio commentary attaching ............93 adding ............. 219 adjust volume ..........222 listening to ............220 calibration ............191 auto-connect ............
Page 294 flexitrax™ flexiprobe™ Operation Manual 13 Index specifications ..........291 power on ............104 zero the distance ..........195 rear view ............34 charger Controller settings ..........115 mains ..............43 vehicle charging cable ........43 date and time, setting ......... 106 cleaning the system ...........
Page 295 flexitrax™ flexiprobe™ Operation Manual 13 Index DST ........See daylight saving time Gmail ..............132 Edit survey screen ..........231 electrical precautions ........8, 9, 10 handle-mounted status indicators ......35 email recipients ..........251 header details, editing ........241 Email settings .............
Page 296 flexitrax™ flexiprobe™ Operation Manual 13 Index lithium-ion battery ........See battery log files ............... 145 observations ............255 adding ............. 257 condition codes ..........256 main connection panel ......... 36 delete .............. 260 mains charger ............43 editing ............. 259 maintenance ............
Page 297 flexitrax™ flexiprobe™ Operation Manual 13 Index in survey reports ..........263 available models ..........51 taking ............213, 223 connect to controller ......... 84 playing back videos ..........221 features ............. 52 port ..............131 Reel power off/on ........122, 123 power management ...........
Page 298 flexitrax™ flexiprobe™ Operation Manual 13 Index handle-mounted ..........35 video recording ..........202 safety notices ............25 storage capacity of controller ....... 81 safety precautions ..........8 storing the controller ........... 272 scan ..............129 surveys ............... 228 Screen overlay settings ........117 create ..............
Page 299 flexitrax™ flexiprobe™ Operation Manual 13 Index custom page ........... 148 video coding formats .......... 242 designing ............151 video equipment, external ........97 enable ............. 151 video title page ........See title page set up .............. 148 Video title settings ........119, 120 settings ...........
Page 300 flexitrax™ flexiprobe™ Operation Manual 13 Index status indicators ..........126 switch to different network ......245 Yahoo ..............134 wizard ........... See setup wizard wraps around, menu scrolling ......115 zero distance WRc MSSC standards ........270 definition ............24 w-skids ..............
Page 301: Contact Us
39-740 Garand Lane, Unit B, Palm Desert, CA 92211 USA 50 McCullough Drive, New Castle, DE 19720 USA Toll Free: +1 (800) 688 8094 Tel: +1 (760) 343 7350 +1 (302) 322 4800 Cell: +1 (941) 900 9905 pearpoint.sales.us@spx.com www.pearpoint.com 8am - 5pm EST M-F [flexitrax/ flexiprobe -OPMAN-ENG/07x] www.cuesinc.com...
Page 302 flexitrax™ flexiprobe™ Operation Manual [flexitrax/ flexiprobe -OPMAN-ENG/07x] www.cuesinc.com | 302...

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