Page 1: Flexitrax™ C550C Operation Manual
™ flexitrax C550c Operation Manual CUES’ advanced, crawler-based digital video inspection system Operation Manual [C550c-OPMAN-ENG/08] Rev 08 May 2021...
Page 2: Preface
C550c Operation Manual Preface Before you begin Please read this operation manual before using the C550c system. The C550c system is a modular system that can be purchased as a full system package or as individual components. Contact your CUES representative to ensure you are purchasing the appropriate product for your needs.
Page 3: Copyright © 2021 Cues Ltd. All Rights Reserved
CUES and Accupoint are considered trademarks of Cues Inc. Radiodetection, flexiprobe, flexitrax, and flexicoiler are considered trademarks of Radiodetection Ltd. Radiodetection Ltd is a subsidiary of SPX Corporation. Due to a policy of continued development, we reserve the right to alter or amend any published specification without notice.
Page 4: Compliance
C550c Operation Manual Compliance EU Compliance This equipment complies with the following EU Directives: EMC Directive: 2014/30/EU EMF Directive: 2013/35/EU Low Voltage Directive: 2014/35/EU RoHS Directive: 2011/65/EU WEEE Directive: 2012/19/EU Industry Canada Compliance ICES-003 Class A Notice: This Class A digital apparatus complies with Canadian ICES-003. Avis NMB-003, Classe A: Cet appareil numérique de la classe A est conforme à...
Page 5 C550c Operation Manual FCC 15 Compliance This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: The equipment may not cause harmful interference. The equipment must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
Page 6: Warnings, Cautions And Notes
C550c Operation Manual Warnings, Cautions and Notes Please observe all warnings, cautions and notes in this manual before operating any CUES product. Warning! Warnings alert you to possible personal injury. Caution: Cautions alert you to possible equipment damage. Note: Notes contain useful information. Warning symbols General Warning: Refer to the manual for specific instruction or advice.
Page 7: Perform A Risk Assessment
C550c Operation Manual Perform a risk assessment Warning: Always carry out a risk assessment of the site to be inspected. This equipment is NOT approved for use in areas where potentially explosive (or otherwise hazardous) gases, vapors, liquids or solids may be present. CUES has taken care to provide the necessary information in this manual for the safe installation, operation, maintenance and disposal of this equipment.
Page 8: Safety Precautions
C550c Operation Manual Safety precautions Electrical precautions Warning: If the system connects to mains operated equipment, the external equipment must be earthed in accordance with the manufacturer’s instructions. Failure to comply with this may cause the system to become live and a lethal hazard. Warning: System components must not be connected or disconnected when the power is on.
Page 9 C550c Operation Manual Electrical precautions (continued) The external connectors of the C550c Manual PSU unit and Powered Drum are required to be properly sealed by the blanking caps provided or by using the correct leads to prevent water damage to the units. Under no circumstances are these connectors to be left un-blanked. Take care to ensure that video and power cables do not get entangled in the drum.
Page 10 C550c Operation Manual Electrical precautions (continued) If using an inverter to power the system, a good quality full sine-wave model should be selected Quasi-sine wave inverters are not recommended for use with this product. Please observe your company, region and country’s Standard Code of Practice for surveying underground utilities with CCTV equipment when using this equipment.
Page 11 C550c Operation Manual Caution: Do not tamper with, or attempt to disassemble, the battery. Caution: If battery failure is suspected, return the entire system to an authorized repair center for investigation and repair. Local, national or IATA transport regulations may restrict the shipment of faulty batteries.
Page 12: Disposal
C550c Operation Manual CUES and CUES recommend that a risk assessment is undertaken before the rod is handled, the bindings are cut or when using, loading, unloading, uncoiling or coiling rod. CUES and CUES accept no liability for injury or damage to equipment incurred whilst using, loading, unloading, uncoiling or coiling the rod.
Page 13: Table Of Contents
C550c Operation Manual Contents 1.3 Safety notices ......... 22 Contents 1.4 Training ..........23 1.5 Updates and latest information ....23 flexitrax™ C550c Operation Manual ..... 1 1.6 CUES technical support......23 2 Quick Start ............24 Preface ..............2 Before you begin ..........
Page 14 C550c Operation Manual Contents 3.4 Cable drums..........37 4.4 Controller ..........73 3.5 Pushrod reels .......... 44 4.5 Pushrod reels ......... 76 4.6 Cameras and accessories ...... 78 4 System assembly ..........49 4.1 Crawler, Camera and accessories ..49 4.7 Battery ............
Page 15 C550c Operation Manual Contents 5 System setup ........... 93 5.7 Import a company logo ......134 5.1 Insert the fuse ......... 93 5.8 Set up a video title page ....... 135 5.2 Power on the controller ......94 5.3 Setup wizard: Set controller preferences and company details ......
Page 16 C550c Operation Manual Contents 6.10 Zero the camera distance ....175 6.11 Streaming images to a nearby device . 177 6.5 System stop .......... 155 6.6 Driving the crawlers ....... 156 6.12 Record a video ........180 6.7 Camera control (lights, focus, pan, rotate, zoom)..........
Page 17 C550c Operation Manual Contents 7.4 Export a survey ........218 6.14 Replay a video ........202 6.15 Take a photo directly ......204 6.16 Turn off the camera ......207 6.17 Retrieve the crawler ......208 7 Surveys ............209 7.1 Create a new survey ......
Page 18 C550c Operation Manual Contents 7.6 Reports ..........241 10.2 Cleaning the system ......267 10.3 Factory reset ........268 7.7 Video streaming ........244 7.8 Menu shortcuts ........246 11 Software updates ........269 7.9 Supported survey standards ....247 12 Specifications ..........
Page 19 C550c Operation Manual Contents 12.11 Pushrod reel and rod specifications... 282 12.12 Pushrod camera specifications ..283 13 Open Source Software ........ 284 14 Index ............285 Contact us ............292 www.cuesinc.com | 19...
Page 20: Introduction
C550c Operation Manual 1 Introduction 1 Introduction The C550c is an advanced pipeline video inspection system that is ideal for a broad range of applications. It allows operators to precisely identify and document pipeline faults using digital video recording. Rugged and weatherproofed, the system is designed for use in harsh conditions.
Page 21: C550C Features
C550c Operation Manual 1 Introduction 1.1 C550c features The C550c inspection system offers the following features:  One-touch video recording to MP4 format.  One-touch still images captured to JPEG format.  Rotate the video feed while recording live video. ...
Page 22: Definitions
C550c Operation Manual 1 Introduction 1.2 Definitions  Zero distance: Your survey needs to accurately record the distance of the camera from the starting manhole so that pipe defects and features can be accurately located. However, in most cases you will need to unwind the pushrod some distance so you can deploy the camera down into a manhole before starting the pipe survey.
Page 23: Training
You can download the latest software, documentation and application notes from www.cuesinc.com. For information about checking and upgrading your system’s software, see page 269. 1.6 CUES technical support If you need technical assistance, please contact or visit www.cuesinc.com. DL-PP.Service.US@spx.com www.cuesinc.com | 23...
Page 24: Quick Start
C550c Operation Manual 2 Quick Start 2 Quick Start Note: This section provides quick start instructions for experienced users only. We recommend that new users read this manual fully before proceeding. To get started with the C550c system, follow these steps: 1 Make sure the PSU, whether separate or part of the powered drum, and controller are both powered off.
Page 25 C550c Operation Manual 2 Quick Start Important! The controller displays the Equipment settings menu. If the Equipment settings menu is showing the equipment currently attached to the controller, then press Select. Otherwise, change the equipment as necessary, highlight Continue, then press Select. For full details about these steps, see page 142.
Page 26: System Overview
C550c Operation Manual 3 System overview 3 System overview The flexitrax C550c pipeline video inspection system comprises of a controller, powered cable drum or manual cable drum plus PSU, crawler, camera and accessories. 3.1 Controller The C550c controller is the command module, digital video recorder and playback device. Video is displayed on a 12.1"...
Page 27 C550c Operation Manual 3 System overview Controller front view Fig. 3-1: Controller, front view 1 On/Off button: Switches power ON or OFF. When the system is powered on, the on power indicator on the handle lights up. 2 Buttons: Allow you to navigate screen menus and control the system. www.cuesinc.com | 27...
Page 28 C550c Operation Manual 3 System overview 3 Protected USB and audio sockets: The covered compartment contains a USB socket and audio socket. The cover protects against water and dust. Use the USB socket to connect a USB memory stick (for example, to install software upgrades). Use the 3.5mm audio socket to connect a headset with microphone for adding an audio commentary to survey videos.
Page 29 C550c Operation Manual 3 System overview Controller rear view On the rear of the controller are the main and auxiliary connection panels, and the support clamp. Handle-mounted status indicators: On the back and front of the handle, LEDs indicate the controller’s WiFi, Power and Battery Charge status.
Page 30 C550c Operation Manual 3 System overview Handle-mounted status indicators On the back and front of the handle, LEDs show the WiFi, Power and Battery Charge status. Fig. 3-3: Status indicators on controller handle (front view) 1 WiFi: Lights up when WiFi is enabled on the controller. Note: This LED indicates only that WiFi is enabled and the controller can detect available WiFi networks.
Page 31 C550c Operation Manual 3 System overview Main connection panel The main connection panel includes the power socket, a socket for the link cable to the reel, and an external video input. Each socket has an individual cover. Fig. 3-4: Main connection panel 1 Power socket: DC power input from mains supply or vehicle supply.
Page 32 C550c Operation Manual 3 System overview Auxiliary connection panel Caution: Only open the auxiliary connection panel in a dry, clean environment. The auxiliary connection panel includes a video output and two USB ports: HDMI output: Allows you to display live video on an external monitor.
Page 33 C550c Operation Manual 3 System overview Panel buttons Use these buttons to record and play videos, take photos, set a zero distance and mute the mic. Fig. 3-6.Panel buttons Help: Displays the C550c Recording LED: Red when video recording in progress. operation manual.
Page 34: Controller Home Screen
C550c Operation Manual 3 System overview 3.2 Controller home screen Note: Press the Back button one or more times to return to the home screen. The home screen lets you create and manage surveys, configure system settings, and rotate the video feed.
Page 35 C550c Operation Manual 3 System overview Controller home screen, continued System date and time Settings button. Opens the system menus. Crawler distance. Also called the distance Set distance button. Press to zero the counter. camera distance for a new survey. Create survey button.
Page 36: Controller Battery
C550c Operation Manual 3 System overview 3.3 Controller battery The C550c controller has a lithium-ion (Li-ion) rechargeable battery. Li-ion batteries have excellent power to weight ratios and can offer very long lifetimes. Some simple steps to prolong the life of your Li-ion battery are outlined below. Battery care ...
Page 37: Cable Drums
C550c Operation Manual 3 System overview Battery life With typical constant usage, the C550c controller battery will last around two years. For advice on replacing the battery, see page 92. Do not attempt to replace the battery yourself! 3.4 Cable drums The system supports either a powered or manual drum that can accommodate cable lengths of 330’...
Page 38 C550c Operation Manual 3 System overview Powered drum Fig. 3-8: Powered drum, including integrated PSU, showing how the command module is mounted. Command module support stand. System on/off switch Note: the C550c controller has a separate on/off switch Command module. www.cuesinc.com | 38...
Page 39 C550c Operation Manual 3 System overview Reel compartment: Houses up to 305m (1000') of cable wound onto the drum cassette. Handle bars, wheels and removable handles: Allow you to maneuver the system easily into position. Emergency stop: Instantly shuts off system power. When initiated, the system must be reset. Pushrod connector: Connect and power compatible 540 pushrod systems to your C550c controller.
Page 40 C550c Operation Manual 3 System overview Manual drum and PSU 13. Cable drum: Houses up to 305m (1000') of cable. 14. Cable brake. www.cuesinc.com | 40...
Page 41 C550c Operation Manual 3 System overview 15. Crank handle socket. 16. Command module support clamp. 17. PSU link cable socket. 18. Manual layering handle: To assist with laying cable evenly on the drum. 19. Cable rollers. 20. Link cable connection for manual drum. www.cuesinc.com | 41...
Page 42 C550c Operation Manual 3 System overview Crawlers and Cameras The system offers two crawlers: the P354 (100mm/4” diameter) and the P356 (150mm/6” diameter). Fig. 3-9: P354 crawler with Forward View camera installed and P356 crawler with pan, tilt and zoom camera, large elevator and lighthead installed.
Page 43 C550c Operation Manual 3 System overview Fig. 3-10: The three camera options available for the C550c system. C550c systems offer automatic TILT protection. By default, this will halt the crawler in hazardous tilting situations, when its roll first exceeds 35°.The user will be shown a tilt hazard warning, and can restart the crawler movement if necessary.
Page 44: Pushrod Reels
C550c Operation Manual 3 System overview 3.5 Pushrod reels Reels The reel (or coiler) holds the pushrod-and-camera on a revolving drum. The C550c system supports the reels below. See page 275 for reel specifications. Fig. 3-11: C550c pushrod reels. 543c reel. 542c reels, available in two lengths.
Page 45 C550c Operation Manual 3 System overview Reel features Pushrod reel: The pushrod can be up to 500ft (150m) in length, depending on reel type. Stowage hooks: Use for storing the link cable on the pushrod reel. Link cable socket: Connects the link cable to the reel.
Page 46 C550c Operation Manual 3 System overview Cameras Three color camera options are available: Fig. 3-13: C540c pushrod cameras 1 1" (25mm) diameter camera for up to 4" (100mm) diameter pipes 2 1¼" (32mm) diameter self-leveling camera for up to 6" (150mm) diameter pipes 3 2"...
Page 47 C550c Operation Manual 3 System overview Flexi and sondes Fig. 3-14: Universal flexi and sondes 1 Universal Flexi: Attaches to the end of the pushrod helping the camera to negotiate small radius bends (Optional purchase). 2 Sonde: Attaches to the end of the pushrod and transmits a signal, allowing the sonde’s position to be pinpointed using a CUES locator such as an Accupoint MS610 or a Radiodetection RD5100S or RD7100DL (Optional purchase).
Page 48 C550c Operation Manual 3 System overview Skids Fig. 3-15: Skids and skidball 1 Universal skids: Protect the camera during use and center the camera in the pipe. For instructions on how to prepare the skids and cameras for use, see page 2 Plumbers skidball: For 1"...
Page 49: System Assembly
C550c Operation Manual 4 System assembly 4 System assembly The system can be setup in a large number of ways, depending on your survey requirements. This section provides details on system assembly. You will as a minimum require an Allen key set and a range of general purpose screwdrivers.
Page 50 C550c Operation Manual 4 System assembly menu, incorrect wheel settings will cause motor strain, incorrect behaviors and early life failure on the crawlers. Fig. 4-1: C356 crawler assembly, showing some of the options available www.cuesinc.com | 50...
Page 51 C550c Operation Manual 4 System assembly Crawler weight (P354 Only) The crawler weight is a metal plate designed to increase traction by adding more weight to the crawler. Attach the weight on the crawler body before attaching other wheels and accessories, then secure with the provided screws.
Page 52 C550c Operation Manual 4 System assembly Fig. 4-2: Connecting various tires (top) and the abrasive wheels (below) Note: Item 6 “V-seals” prevent debris ingress into the crawler seals on the medium and large wheel sets. It is beneficial to check and replace these at regular intervals or ask our service teams to do so. 4x part 04/B1525510 Specialist Wheels Abrasive (rasp) wheels...
Page 53 C550c Operation Manual 4 System assembly The abrasive wheel kits have been designed to enhance grip, boosting the distance and capability of your flexitrax C550c system in a wide-range of applications. Particularly recommended for brand new plastic, greasy, or ‘relined’ pipes where grip with standard rubber wheels can be challenging.
Page 54 C550c Operation Manual 4 System assembly Settings > Equipment > Tractor wheel size menu. Failure to do so may cause stress to the tractor motors and cause early life failure. Double-large wheel adaptors & configuration Comprised of 2 full sets of P356 Large wheels (8x) and (4x) adaptors, allowing the large wheels to be mounted in a tandem configuration.
Page 55 C550c Operation Manual 4 System assembly Fig. 4-6: Pipe clearance diagrams, part 1 www.cuesinc.com | 55...
Page 56 C550c Operation Manual 4 System assembly Fig. 4-7: Pipe clearance diagrams, part 2 www.cuesinc.com | 56...
Page 57 C550c Operation Manual 4 System assembly Fig. 4-8: Pipe clearance diagrams, part 3 www.cuesinc.com | 57...
Page 58 C550c Operation Manual 4 System assembly Cameras The P354 and P356 have three high- resolution cameras, with PAL or NTSC versions available. All cameras offer remote focus capabilities and use the latest ultra-bright LEDs for optimum lighting. Cameras can be fitted direct to the crawler’s body (or to an elevator or lighthead). The cameras can only be fitted in one alignment.
Page 59 C550c Operation Manual 4 System assembly Forward View camera P550-CAM-FW: this robust and compact camera offers a focal range from 10mm to infinity and a 120 lm light source. Pan and Tilt camera P550-CAM-PT: The Pan and Tilt camera allows clear vision of pipes. With focal range from 10mm to infinity;...
Page 60 C550c Operation Manual 4 System assembly Elevators The C550 elevators are used to elevate the camera and help center it in pipes 10”(254mm) in diameter or larger. The C550 system offers a choice of elevators:  Fixed elevator. The fixed elevator will deploy the P354 in pipes up to 12" (300mm ) and the P356 in pipes up to 15”...
Page 61 C550c Operation Manual 4 System assembly Fig. 4-11: C550 elevators. Left to right – Fixed elevator, Large Adjustable elevator and Powered elevator Large adjustable elevator To fit the large adjustable elevator to the P356 crawler, follow these steps. 1 Align the four mounting holes and secure the elevator to the crawler using the four screws provided, as shown below.
Page 62 C550c Operation Manual 4 System assembly Fig. 4-12: Installing the large adjustable elevator 2 To adjust the height of the elevator, use the supplied chuck key to twist the square, recessed socket, as shown below. www.cuesinc.com | 62...
Page 63 C550c Operation Manual 4 System assembly Fig. 4-13: Adjusting the large adjustable elevator Powered elevator Install the powered elevator using the following steps: 1 Fit the baseplate to the top of the P356 crawler using the four mounting screws provided www.cuesinc.com | 63...
Page 64 C550c Operation Manual 4 System assembly Thumbscrew mechanism ‘Shoe’ Baseplate Fitting points Fig. 4-14: Installing the powered elevator 2 Loosen off the thumbscrew at the rear of the elevator so that there is plenty of play in the mechanism 3 Line the elevator up with the P356 crawler, and slide the ‘shoe’ projecting from the bottom of the elevator into the corresponding recess in the baseplate www.cuesinc.com | 64...
Page 65 C550c Operation Manual 4 System assembly 4 The thumbscrew mechanism should engage with corresponding recesses in in the baseplate. Once located, tighten the thumbscrew to fix the elevator to the crawler. 5 The electrical connection can then be fitted to the front of the crawler as normal. Once fitted, there is no need to remove the baseplate even when inspecting smaller pipes.
Page 66 C550c Operation Manual 4 System assembly Note: When reversing the system, we recommend you to set the elevator to its minimum height unless centering is required. Note: in some configurations and pipe materials, steering sensitivity may be affected at high camera elevations.
Page 67 C550c Operation Manual 4 System assembly Fig. 4-15: Auxiliary Lighthead Crawler connection Once you have fitted the crawler with the cameras, wheels and other accessories, you can connect it to the cable drum. Connect the crawler cable termination to the terminal on the back of the crawler’s body using a 3mm Allen key to tighten the cable termination’s C-clamp.
Page 68 C550c Operation Manual 4 System assembly Fig. 4-16: Cable termination Caution! Older products may feature a strain relief assembly and a stainless steel spring guard at the cable end, as shown below. Contact CUES for assembly details. Fig. 4-17: Old-style cable termination – contact CUES for assembly details www.cuesinc.com | 68...
Page 69: Drums & External Psu
C550c Operation Manual 4 System assembly Crawler deployment tools The crawler deployment tools for the P354 and P356 crawlers are optional accessories that allow you to safely deploy and remove a crawler into manholes, culverts and other access points. The deployment tools can deploy and remove the crawler in conduits up to 16.5’...
Page 70: Command Module
C550c Operation Manual 4 System assembly MK3 system connectors are not compatible with MK1 and MK2 sockets. Contact CUES or your local distributor for the latest compatibility options. Caution! The external connectors must be properly sealed by the blanking caps provided, or by using the correct leads to prevent water damage.
Page 71 C550c Operation Manual 4 System assembly Link cable socket Fig. 4-19: C550c rear connections Connect the other end of the link cable to the controller terminal on the powered drum or external PSU. www.cuesinc.com | 71...
Page 72 C550c Operation Manual 4 System assembly Link cable connector Fig. 4-20: Link cable connector on manual PSU. The connector on the Powered Drum is also marked “Controller” External monitor An external monitor can be connected to the C550c controller using a high quality HDMI cable. Plug the cable into the HDMI socket located beneath the waterproof rear cover.
Page 73: Controller
C550c Operation Manual 4 System assembly 4.4 Controller Mounting on the drum If required, you can mount the controller on the powered or manual drum with the supplied clamp, or onto the optional vehicle wall mounting kit; the height can be adjusted on the powered drum support column.
Page 74 C550c Operation Manual 4 System assembly You can export stored survey data from the controller to a USB memory stick, as email attachments, or as uploads to a Dropbox account. Caution: The controller uses an SD card for storage. Do not remove or replace the SD card! Only CUES technical staff can do this.
Page 75 C550c Operation Manual 4 System assembly Headset (Optional) You can use a headset with a microphone to record and hear audio commentary in your video recordings. Connect the headset to the protected audio socket on the front of the controller. Front USB socket, with memory stick inserted Headset socket Controller on/off button...
Page 76: Pushrod Reels
C550c Operation Manual 4 System assembly 4.5 Pushrod reels The C550c crawler inspection system can also be used with pushrods. Connect your pushrod directly to the labeled connector on the Powered Drum or manual Drum PSU. Note: Whenever you connect new equipment to the C550c controller, enter the information into the Equipment menu within Settings, see page 110.
Page 77 C550c Operation Manual 4 System assembly Fig. 4-23: Link cable (1) connects to the pushrod reel (2) Tighten the connectors finger-tight but do not use a wrench, spanner or pliers. Note: You must select the reel type when you power on the controller; see page 110.
Page 78: Cameras And Accessories
C550c Operation Manual 4 System assembly 4.6 Cameras and accessories Warning! When you attach or change the camera, universal flexi or sonde, the internal electrical connectors are exposed to the elements. Always attach the cameras and accessories in a dry, clean environment.
Page 79 C550c Operation Manual 4 System assembly 3 (1" and 2" cameras only) For optimal image quality, adjust the camera focus to match the internal diameter of the pipe: a. Power on the rod and make sure camera’s view is displayed on the controller screen. b.
Page 80 C550c Operation Manual 4 System assembly Camera Internal pipe diameter Target object: Required distance from camera Inches Inches 1" (25mm) Camera 1.25 2" (50mm) Camera 11.2 16.8 22.4 25.2 Note: The 1¼" (32mm) camera has fixed (non-adjustable) focus. Table 4.1: Focusing table for 1" and 2" cameras www.cuesinc.com | 80...
Page 81 C550c Operation Manual 4 System assembly Sondes (Optional) Attach a sonde to the camera. A sonde is a self-contained transmitter for tracing the paths of pipes, sewers, ducts and drains. By attaching a CUES flexisonde (or solid sonde) to your camera and using a CUES locator such as a CUES Accupoint or a Radiodetection RD5100S or RD7100DL, you can locate and track the camera as it navigates a pipe.
Page 82 C550c Operation Manual 4 System assembly Fig. 4-26: Flexisondes (1) and solid sonde (2) Universal flexi (Optional) Attach a universal flexi to the camera. This is a flexible spring attachment that allows the camera and pushrod to negotiate sharp bends in the pipe. The universal flexi fits on the pushrod between the rod termination socket and the camera.
Page 83 C550c Operation Manual 4 System assembly Skids Attach appropriate skids to center the camera and protect it from damage. Skids protect the camera from damage and allow it to safely navigate larger pipes. Use skids with the camera wherever possible. You can also attach skids to ensure the axis of the camera is aligned with the central axis of the pipe.
Page 84 C550c Operation Manual 4 System assembly Fig. 4-28: Different diameter configurations that can be achieved using the universal skid set www.cuesinc.com | 84...
Page 85 C550c Operation Manual 4 System assembly Fig. 4-29: Universal skid set for 1” (25mm) camera and flexisonde www.cuesinc.com | 85...
Page 86 C550c Operation Manual 4 System assembly Fig. 4-30: Universal skid set for 2” (50mm) camera and 1.4” (36mm) flexisonde www.cuesinc.com | 86...
Page 87: Battery
C550c Operation Manual 4 System assembly W-Skids (Optional) Use the 8" (200mm) W-Skids to center a 2" (50mm) camera in an 8" (200mm) pipe or to help center the camera in larger pipes. To install the W-Skids: 1 Position each of the three W-Skids onto the collar and fix firmly with two M5 x 12mm screws each. The skids are asymmetrical and can only be fitted one way round.
Page 88 C550c Operation Manual 4 System assembly For advice on prolonging the battery life, see page www.cuesinc.com | 88...
Page 89 C550c Operation Manual 4 System assembly Charge the battery before using the controller Warning! Use only the supplied battery charger (or optional vehicle charge lead). Do not plug any other CUES connectors into the controller power socket. You must fully charge the controller’s internal battery before using the system for the first time. To charge the battery: 1 Use the supplied mains adapter (‘power brick’) to connect the controller to the mains power supply.
Page 90 C550c Operation Manual 4 System assembly If the battery has low charge Caution: We recommend you use an alternative power source when the battery charge is low to avoid losing survey data. A low battery may also cause the power to cycle repeatedly. The current battery charge is always shown on screen.
Page 91 C550c Operation Manual 4 System assembly Power the controller from a vehicle Warning! Use only the supplied vehicle charging cable. Do not plug any other automotive chargers into the controller power socket. If the controller has low battery charge, you can still operate it while powering it from your vehicle. The vehicle charging cable is 18ft (5.5m), but if the survey site prevents you parking the vehicle close to the manhole or pipe that you need to survey, you can recharge the controller battery from your vehicle.
Page 92 C550c Operation Manual 4 System assembly Replacing the battery Do not attempt to replace the battery yourself! With typical constant usage, the controller battery will last around two years. If the battery reaches the end of its useful life and you can no longer recharge it, the battery must be replaced by CUES technical support;...
Page 93: System Setup
C550c Operation Manual 5 System setup 5 System setup When you power on the controller for the first time, you must carry out various setup tasks. Make sure you complete these tasks before you start any pipeline surveys. 5.1 Insert the fuse A 5A 32V MINI blade fuse is supplied separately with the controller.
Page 94: Power On The Controller
C550c Operation Manual 5 System setup 5.2 Power on the controller Warning! The controller is not earthed. If system connects to any mains operated equipment, the external equipment must be earthed in accordance with the manufacturer’s instructions. Failure to earth the attached equipment may result in potentially lethal electric shock.
Page 95: Setup Wizard: Set Controller Preferences And Company Details
C550c Operation Manual 5 System setup 5.3 Setup wizard: Set controller preferences and company details When you power on the controller for the first time, or after performing a factory reset (see section 10.3), a setup wizard launches automatically. The wizard comprises several menus where you can set preferences and company details.
Page 96 C550c Operation Manual 5 System setup 4 Select the controller date and time, date format and time zone. Then select the Continue menu item. The date and time are shown on the controller screen and, optionally, overlaid on video recordings; page 106.
Page 97 C550c Operation Manual 5 System setup 5 Select your keyboard layout and distance units (0.0m or 0.0ft). Then select the Continue menu item. The camera distance is shown on the controller screen and, optionally, overlaid on video recordings; page 106. Your chosen distance units are also used when adding survey observations. Fig.
Page 98 C550c Operation Manual 5 System setup 6 Enter your company details. Then select the Save & Exit menu item to quit the setup wizard. The controller will use these details to personalize the title page of your survey reports. You can also import an image of your company logo, though you may prefer to do this later;...
Page 99: Calibrate The Equipment
C550c Operation Manual 5 System setup 5.4 Calibrate the equipment Every time you power up the controller, you will need to confirm what equipment is connected to the C550c controller. Briefly, after the setup wizard is complete, in the Equipment settings menu, select the drum type, crawler, crawler wheel size, camera type and other equipment that is currently attached to the controller.
Page 100: Status Icons
C550c Operation Manual 5 System setup 5.5 Status icons The home screen displays status icons in the top left hand corner, referring to the drum and either the crawler or pushrod that is connected. The different icons displayed, and what they represent, are: C550 drum Crawler Pushrod...
Page 101: Configure The System Settings
C550c Operation Manual 5 System setup 5.6 Configure the system settings Use the Settings menus to configure the system before you start any pipeline surveys. For example, you can set the locale, date and time. You can specify where the date & time and camera distance are shown on the screen.
Page 102 C550c Operation Manual 5 System setup Using the Settings menus Use the buttons and keyboard to navigate the menus. See Fig. 5-6 on page 103.  Access the Settings menu: Go to the home screen and press the Settings button (page 34).
Page 103 C550c Operation Manual 5 System setup Fig. 5-6: Settings menu. www.cuesinc.com | 103...
Page 104 C550c Operation Manual 5 System setup Controller settings Use this menu to configure general controller settings.  Screen brightness: You can adjust the screen brightness to suit the current lighting conditions. Select the  setting. Then use the Up and Down buttons to adjust the brightness. Or you can use the arrow keys.
Page 105 C550c Operation Manual 5 System setup  Video source: By default, the controller displays video input from the pushrod camera. But if required, you can connect an external camera to the controller and display video Camera: This option displays video input from the pushrod camera. Auxiliary: This option displays video input from an external camera.
Page 106 C550c Operation Manual 5 System setup Screen overlay settings Use this menu to configure how the date & time and pushrod distance are shown on the screen and overlaid on video recordings and photos.  All hide/show: This setting displays or hides the date & time and rod distance. When this setting is enabled, this information is shown on the controller screen and on your survey videos and photos.
Page 107 C550c Operation Manual 5 System setup  Layout choice: Choose where on the screen to display the date & time and crawler distance & attitude. You can display this information at the top, bottom or center of the screen, or on the left or right. All hidden Bottom Middle...
Page 108 C550c Operation Manual 5 System setup  Text background opacity: By default, text overlaid on the screen has a semi-opaque background to make it easier to read. But you can adjust the opacity (0% to 100%) to suit video recording conditions. For example: 0% opacity: 50% opacity:...
Page 109 C550c Operation Manual 5 System setup You must set up a video title page before you enable it. To set up a title page, see page 135.  Observation text overlay: You can choose for observations to be overlaid as text on the recorded video. Show observation text on video: Specify whether to show observations Observation text duration: Specify how long (in seconds) each observation is displayed.
Page 110 C550c Operation Manual 5 System setup Equipment settings This menu is shown automatically when you power up a system (see page 141) except for the first time when the Set-up Wizard is shown (see page 94). Note: If the Equipment versions item shows in red, the C550c controller has a newer version of software for one of system components than is currently installed on that component.
Page 111 C550c Operation Manual 5 System setup  Sonde frequency: Your tractor includes an on-board sonde. Use this menu to select the frequency that the sonde transmits or to turn the sonde off. You can also use the panel button to cycle through the sonde frequencies, see page 148.
Page 112 C550c Operation Manual 5 System setup Reporting settings The C550c can help you create reports which conform exactly to the reporting standard you chose when creating a survey.  Enforce mandatory fields: When you select this option the C550c will report an error if you leave a mandatory field blank.
Page 113 C550c Operation Manual 5 System setup Network settings Use this screen to set how the controller connects via WiFi and Ethernet. www.cuesinc.com | 113...
Page 114 C550c Operation Manual 5 System setup WiFi networks: Use this screen to connect the controller to the internet over a WiFi network. You will need an internet connection to send survey reports by email or upload them to Dropbox. Fig. 5-8: Network settings. WiFi status.
Page 115 C550c Operation Manual 5 System setup  WiFi status: Shows WiFi status, which may be:  Disabled  Not connected to network (but enabled)  Connected  WiFi icon: Shows which WiFi network the controller is currently connected to. If the WiFi network has internet access, “(online)”...
Page 116 C550c Operation Manual 5 System setup Note: If the battery level is low on your controller, disable WiFi to save battery power. When WiFi is enabled, a Disable WiFi button is shown on this screen.  Network list: Any available WiFi networks are listed on this screen. For each network, you can see its name (or SSID), security protocol (if secure) and signal strength.
Page 117 C550c Operation Manual 5 System setup Fig. 5-9: Set password dialog. This dialog displays when you connect to a secure WiFi network for the first time. Show Password button.   Auto-connect: Use the arrow keys to select a network. Then press the Auto-connect button to select the network’s check box.
Page 118 C550c Operation Manual 5 System setup  Scan: The controller automatically scans for available networks each time you enable WiFi. But you can press the Scan button to manually refresh the network list. Ethernet settings: Use this screen to set whether the controller’s IP assignment is automatic or set ...
Page 119 C550c Operation Manual 5 System setup You may need these settings during remote control operations, where a van-mounted PC, for example, is used to control the inspection equipment. Enable remote control: When you enable remote control, the controller allows a PC connected to it by Ethernet to take control of the crawler, camera and other inspection equipment.
Page 120 C550c Operation Manual 5 System setup Email settings Use this screen to set up a connection to an email server. You will need to do this if you want to send survey reports by email. You will also need to set up a WiFi connection to the internet; see page 113.
Page 121 C550c Operation Manual 5 System setup Gmail To use Gmail you must first edit the security settings. Visit https://myaccount.google.com/ and sign into your account. You will then see the screen below. Click on Security and then Get Started. www.cuesinc.com | 121...
Page 122 C550c Operation Manual 5 System setup Fig. 5-11: Gmail account home Fig. 5-12: Gmail Security Scroll down to Less secure app access and click on Turn on access (not recommended). Fig. 5-13: Gmail Less secure app access www.cuesinc.com | 122...
Page 123 C550c Operation Manual 5 System setup Finally, click on the slider to turn the less secure access on Fig. 5-14: Gmail Less secure app access Yahoo For third party applications Yahoo requires the user to generate a single use app password. Complete the steps below to configure the Controller for Yahoo mail to send reports.
Page 124 C550c Operation Manual 5 System setup From the menu select Account security. Fig. 5-15: Yahoo Personal data From the options Select Generate app password. www.cuesinc.com | 124...
Page 125 C550c Operation Manual 5 System setup Fig. 5-16: Yahoo Account security www.cuesinc.com | 125...
Page 126 C550c Operation Manual 5 System setup Enter your app's name - e.g GRM 550 Controller then select Generate password. Fig. 5-17: Yahoo app password Note down the app password and use this password (as opposed to your Yahoo account password) when setting up email on the Controller.
Page 127 C550c Operation Manual 5 System setup Dropbox Settings Use this screen to set up a connection to a Dropbox account. You will need a Dropbox connection if you want to upload survey reports to the cloud. Before you use this feature, you must have a Dropbox account and the controller must be connected to the internet.
Page 128 C550c Operation Manual 5 System setup 4 In the Dropbox authentication and authorization screens, enter the email address and password for a valid Dropbox account using the keyboard Tab key to navigate from one box to the next. Note: We recommend that you do not use your personal Dropbox account. Instead, use a company account or a custom account specifically for storing survey reports.
Page 129 C550c Operation Manual 5 System setup 6 When prompted, allow CUES to create a subfolder inside your Dropbox folder tree; see page 231 details about the target subfolder. Fig. 5-19: CUES access request. Cancel and Allow buttons. To sign out of Dropbox: Select Sign out from the Dropbox settings menu. www.cuesinc.com | 129...
Page 130 C550c Operation Manual 5 System setup Maintenance Use this screen to set power management options, update the controller software, for diagnostic tasks, and reformat your USB memory stick to FAT32.  Power management: Use these settings to reduce power consumption and prolong battery life. For each setting, you define an ‘idle controller’...
Page 131 C550c Operation Manual 5 System setup  Software versions: Lists the installed versions of various firmware and software components. This information may be needed by CUES support staff for diagnostic purposes.  Equipment logs: If any errors have occurred with parts of the system, the C550c controller will log the issues here.
Page 132 C550c Operation Manual 5 System setup 1 From the home screen, press the Create a survey key, see page 196. 2 In the Create survey menu, navigate to Format and select WinCan. 3 Navigate to Continue, and press Select. You will be shown a pop-up containing information specific to your controller.
Page 133 C550c Operation Manual 5 System setup 5 You will shortly be emailed a cert.asc file. Copy this to a USB stick, which should be put into one of the USB ports on the C550 controller 6 Return to the Feature enable menu, navigate to Install feature enable certificate and press Select. 7 Navigate to the folder on the USB stick containing the cert.asc file, highlight the...
Page 134: Import A Company Logo
C550c Operation Manual 5 System setup 5.7 Import a company logo You can import your company logo to personalize the controller splash screen (shown briefly on startup) and the title page of exported survey reports. Follow these steps: 1 Copy the logo image (PNG or JPG only) to a USB memory stick and attach the stick to the controller. You can use any of the controller’s USB ports.
Page 135: Set Up A Video Title Page
C550c Operation Manual 5 System setup Fig. 5-21: Example title page for exported survey report (Microsoft Word format only). Your company logo. Your company name, address and phone number 5.8 Set up a video title page (This task is optional) You can set up a title page for all your survey videos.
Page 136 C550c Operation Manual 5 System setup The title page can include company details, including a logo or image, and survey details. Note that the survey details are taken from the header that you supply when you create a survey. The header refers to the basic survey details recorded on an MSCC standard coding form (date, location, surveyor and so on).
Page 137 C550c Operation Manual 5 System setup Design the video title page Follow these steps: 1 Set up a new survey (see page 107) or open a survey (see page 214). You can only edit the title page when a survey is open. 2 In the Edit Survey screen, press the Title page button.
Page 138 C550c Operation Manual 5 System setup (First, you need to save the image to a USB memory stick and insert the memory stick into a  controller USB port. Use the arrow keys and Enter keys to select the image you want.) When you add a text element or graphic, it displays in the center of the screen.
Page 139 C550c Operation Manual 5 System setup Enable the video title page After designing the title page, you must enable it to automatically add it to all survey videos recorded subsequently on the controller: 1 Make sure that you have designed the title page; see page 137.
Page 140 C550c Operation Manual 5 System setup Note: The setting only applies to videos recorded subsequently. Any existing videos saved on the controller are unaffected. In particular, if an existing video does not have a title page, it will not gain a title page if you subsequently enable the video title page.
Page 141: Operating The System
C550c Operation Manual 6 Operating the system 6 Operating the system This section describes how to operate the C550c system. 6.1 Before you begin Assess your deployment and safety requirements before you begin. Different environments may pose risks and challenges that you may be unaccustomed to. Check that no hazardous gases or vapors are present.
Page 142: Confirming The System Equipment
C550c Operation Manual 6 Operating the system 6.2 Confirming the system equipment Every time the controller and tractor system are switched on, you are prompted to select and confirm the equipment attached using the Equipment settings menu. Whenever you change any part of your system, go to the Equipment settings menu to revise the selections via Settings >...
Page 143: Emergency Stop
C550c Operation Manual 6 Operating the system For details of each submenu item, please see page 110. 6.3 Emergency stop The Emergency Stop button located on the PSU will shut down all system components apart from the C550 controller when pressed. As a fail-safe, the system must be reset before you can switch on the system again.
Page 144 C550c Operation Manual 6 Operating the system Before deployment Assess your deployment and safety requirements before you begin. Different environments may pose risks and challenges that you may be unaccustomed to. Check that no hazardous gases are present. The C550c flexitrax is not suitable for use in potentially explosive environments.
Page 145 C550c Operation Manual 6 Operating the system Using the crawler deployment tool Depending on your system configuration the crawler deployment tool may have any of the following components: 1 3 poles, 6ft/1.8m length 2 Crawler hook 3 P356 Large Elevator grab system 4 P356 crawler strap 5 P354 crawler strap Fig.
Page 146 C550c Operation Manual 6 Operating the system Set-Up Caution: Failure to follow this procedure may result in severe damage to the crawler and camera system Strap Assembly: If using a crawler without the Large Manual Elevator you must fit the relevant crawler strap. Using two (P354) ×...
Page 147 C550c Operation Manual 6 Operating the system Strap hook setup To use the straps to deploy or retrieve the crawler, you must attach the crawler hook to the bottom pole using the screw (3/8-16 UNC 2" HEX HD SS) and nut (3/8"x16U NC NYLOC SS) provided Fig.
Page 148 C550c Operation Manual 6 Operating the system Fig. 6-6 Elevator cradle assembly Attach the bracket to the large elevator assembly following these steps: 1 Remove the 4× M6x16 screws using a 4mm Allen key 2 Remove the 4× bushes and friction o rings from the linkage arms 3 Fit the new adaptor bushes and o rings and tighten firmly (recommended torque 8Nm / 70 in-lbs) using a 15mm hex wrench.
Page 149 C550c Operation Manual 6 Operating the system 4 Secure the bracket to the elevator assembly using the new 4 off M6x12 screws supplied with the lifting tool, and tighten firmly (recommended torque 8Nm or 70 In-Lbs). O-ring Bush M6 x 16 Linkage arm 1.
Page 150 C550c Operation Manual 6 Operating the system Poles Connect as many poles as required ensuring that the push button is fully engaged. Push button Fig. 6-8 Poles assembly Using the deployment tool Once ready you can use the deployment tool, you can hook the strap or engage the cradle to the large elevator bracket as shown below to lift the crawler assembly.
Page 151 C550c Operation Manual 6 Operating the system Ensure that the hook or the cradle is properly engaged to the strap or elevator bracket before trying to lift the crawler. We recommend the use of a suitable rope to stabilize and aid the deployment/retrieval operation.
Page 152 C550c Operation Manual 6 Operating the system Caution: Choose high-quality rope that is certified to hold at least 50kg / 110lb (for P354 crawlers) or 100kg / 220lb (for P356 crawlers). Warning! Clean and sanitize the crawler straps with a suitable disinfectant (such as Presept from Johnson &...
Page 153 C550c Operation Manual 6 Operating the system Manhole roller (known as “uphole roller”) Downhole roller (known as the “tiger tail”) Fig. 6-10 Using rollers to reduce cable wear Distance counter and stop point Once you have deployed and positioned the crawler in the manhole, using manhole rollers to protect the cable and ensuring that the cable protection spring has cleared the drum rollers, you should zero the distance counter.
Page 154 C550c Operation Manual 6 Operating the system You can reset the counter to zero at any time during operation by pressing Panel button 2, see page Note: Resetting or varying the distance counter during a survey will render the automatic retrieval function ineffective as the crawler will return to the new zero position and not the point where the crawler began the survey.
Page 155: System Stop
C550c Operation Manual 6 Operating the system 6.5 System stop You can stop the drive system, including the crawler, powered drum and elevator by pressing either the STOP button or the Spacebar on the keyboard. Pressing the joystick down will also stop the system. See page 163 for details on using the joysticks.
Page 156: Driving The Crawlers
C550c Operation Manual 6 Operating the system 6.6 Driving the crawlers This section describes driving and retrieving C550 crawlers when used with the manual or powered drum. Although the principle is the same, the powered drum can retrieve the cable and crawler automatically.
Page 157 C550c Operation Manual 6 Operating the system AUTO and manual modes In AUTO mode the powered drum automatically manages the cable when the crawler moves. In manual mode, the joystick controls either the tractor or the powered drum, whichever you have selected. This means that in manual tractor mode, the tractor drives unassisted and the drum does not recall the cable.
Page 158 C550c Operation Manual 6 Operating the system Manual tractor control button Manual drum control button AUTO button Fig. 6-12 Keypad showing AUTO button, and manual tractor and drum buttons In manual mode, the LED corresponding to the chosen mode will light; the manual tractor indicator LED is green and the manual drum indicator LED is yellow.
Page 159 C550c Operation Manual 6 Operating the system To move the crawler forward, push the joystick away from you. Continuing to hold the joystick forward, or pushing it further, will increase the crawler’s speed until it reaches its maximum speed. To slow the crawler, pull the joystick towards you. Holding it down will slow it down more quickly. Note: If you continue to pull the joystick towards you when the crawler has stopped, it will reverse.
Page 160 C550c Operation Manual 6 Operating the system Moving forwards To move the crawler forward, push the joystick away from you. Continuing to hold the joystick forward, or pushing it further, will increase the crawler’s speed until it reaches its maximum speed. To slow the crawler, pull the joystick towards you.
Page 161 C550c Operation Manual 6 Operating the system the side panel closest to the controller socket. The panel is secured with socket-head screws. Remove this panel using a metric Allen key. Fig. 6-13 Crank handle for powered drum. www.cuesinc.com | 161...
Page 162 C550c Operation Manual 6 Operating the system Attach the crank handle to the crank socket located in the gear on the top right-hand corner of the compartment using the supplied socket head screws. Caution: Remove the crank handle and replace the side panel before reconnecting power to the system. Steering (C356 crawler only) The P356 crawler will steer left and right, allowing you to navigate pipes with ease.
Page 163 C550c Operation Manual 6 Operating the system Analog joystick control  The left hand joystick provides intuitive control of the crawler.  The front/back joystick axis controls the acceleration of the crawler.  The left/right axis controls the steering of the P356 crawler. ...
Page 164 C550c Operation Manual 6 Operating the system MIMIC also showing high tilt angle Topple angle warning Fig. 6-14 Topple warning shows at the bottom of the screen. Note that the MIMIC also shows a high tilt angle. Powered elevator control The associated buttons control the elevator position when the powered elevator is fitted, see below.
Page 165 C550c Operation Manual 6 Operating the system Raise Lower Fig. 6-15 Powered elevator control buttons Pressing both buttons at the same time resets the powered elevator, moving it to its lowest position. Pressing the keyboard spacebar will immediately stop all powered elevator movement. www.cuesinc.com | 165...
Page 166: Camera Control (Lights, Focus, Pan, Rotate, Zoom)
C550c Operation Manual 6 Operating the system 6.7 Camera control (lights, focus, pan, rotate, zoom) The C550c cameras have a range of features to help you locate faults in more demanding conditions. These are controlled by the right hand joystick and buttons. Camera positioning joystick Focus control buttons Zoom control buttons...
Page 167 C550c Operation Manual 6 Operating the system Analog joystick control  The right hand joystick provides intuitive control of the connected camera.  The left/right axis controls the pan function  The front/back axis controls the tilt/rotate function  The result of pressing down on the joystick depends on the camera positioning mode you have chosen. You can choose between Direct and Go To.
Page 168 C550c Operation Manual 6 Operating the system Camera zoom control control the camera’s zoom. zooms in and zooms out. Pressing and holding either button continues the zoom operation in that direction. Pressing both buttons together resets the zoom. Camera iris control On occasion, there may be a requirement for manual control of the iris to change the picture brightness (e.g.
Page 169 C550c Operation Manual 6 Operating the system Camera position control modes C550c offers two camera positioning control modes:  Direct, and  Go To. Pressing the camera mode control button cycles between these two modes. In Direct mode, the camera responds immediately to the joystick movement. Pressing the joystick button down returns the camera to its front, central position.
Page 170 C550c Operation Manual 6 Operating the system Joint scan When the Joint Scan icon is available (for Pan & Tilt and Pan, Tilt & Zoom cameras) pressing the associated ATM button initiates a Joint Scan operation. Go To target in the MIMIC Joint Scan icon...
Page 171: Pushrod Reels
C550c Operation Manual 6 Operating the system 6.8 Pushrod reels Whenever you connect a pushrod as part of your C550 system, it prompts you to select the reel type and calibrate the reel. You must also calibrate the new reel if you change reels (connect a different reel to the controller).
Page 172 C550c Operation Manual 6 Operating the system If the rod is fully coiled on the reel, press the Calibrate button. If the rod is not fully coiled on the reel, rewind the rod completely. Then press Calibrate. Fig. 6-18 Calibration reminder. Advisory to rewind the rod.
Page 173 C550c Operation Manual 6 Operating the system Fig. 6-19 Equipment settings menu for Reel type. Reel power off/on (shown in the On position). www.cuesinc.com | 173...
Page 174: Deploy Pushrods
C550c Operation Manual 6 Operating the system 6.9 Deploy pushrods Unwind the pushrod some distance so you can deploy the camera down into a manhole before starting the pipe survey. Follow these steps: 1 Slowly release the brake and rotate the reel to unwind the pushrod. Caution: Pushrods can self-propel and cause injury to the operator.
Page 175: Zero The Camera Distance
C550c Operation Manual 6 Operating the system 6.10 Zero the camera distance Your survey needs to accurately record the distance of the camera from the starting manhole. This ensures that pipe defects can be accurately located. However, in most cases you will need to unwind the pushrod some distance so you can deploy the camera down into a manhole before starting the survey.
Page 176 C550c Operation Manual 6 Operating the system Follow these steps: 1 Get the camera in the survey start position; see page 174. 2 Press the Set distance button or panel button and reset the distance to 0.00. 3 Make sure the on-screen distance counter shows 0.0ft or 0.00m ; see item 2 on page www.cuesinc.com | 176...
Page 177: Streaming Images To A Nearby Device
C550c Operation Manual 6 Operating the system 6.11 Streaming images to a nearby device You can share the image(s) on your display by streaming to a nearby connected device such as a cell phone or tablet. The nearby device needs: ...
Page 178 C550c Operation Manual 6 Operating the system Fig. 6-21: Network settings menu. The WiFi IP address to be copied to your device’s browser is highlighted and enter it into the address bar of your device’s browser and press Go 3 The streamed video will show in the browser, as shown below. www.cuesinc.com | 178...
Page 179 C550c Operation Manual 6 Operating the system Fig. 6-22: Example of C550 controller display image streaming to a nearby device’s display, here an Android phone’s Chrome 72 browser If you encounter difficulties, check that your browser is compatible with this feature (see above). You can also move your device closer to the flexiprobe C540c to help ensure a good connection between the two units.
Page 180: Record A Video
C550c Operation Manual 6 Operating the system 6.12 Record a video Recording a video is simple. Before you start recording, you just need to decide whether to add the video to a new or existing survey. With the C550c system, all videos must be attached to a survey. You can set up a new survey when you launch a video recording (pages 183 and 189), or you can open an existing survey and add new video...
Page 181 C550c Operation Manual 6 Operating the system About the panel buttons Use the panel buttons to record, play, pause and stop a video. You can also capture still images ie, observation photos. The panel buttons are located below the controller screen; see page Record/Pause Play/Pause...
Page 182 C550c Operation Manual 6 Operating the system On-screen recording indicators While a recording is in progress, recording status indicators are shown in the lower-right screen:  A red dot on the screen indicates that recording has started. Also the red Recording LED will light. See page ...
Page 183 C550c Operation Manual 6 Operating the system Fig. 6-23 Recording status indicators. Recording in progress. Audio recording on. Timer for current recording. Total recording time available (estimated). Recording paused. Audio recording muted. Quickly record a new video (Available for basic surveys only) This is the fastest way to record a new video: 1 (Optional) Connect a headset to record an audio commentary.
Page 184 C550c Operation Manual 6 Operating the system Record Inclination data Inclination data is simultaneously captured by default for each new video recording. For best results it is recommended that a separate and uninterrupted video recording be made at a constant speed E.g. when retrieving the tractor.
Page 185 C550c Operation Manual 6 Operating the system Please note: The Inclination data icon is only visible (in place of the ‘Roll Camera CW/CCW’ icons) from within an open survey and only when a PT or PTZ camera is connected. Press the 'Preview' button to see the graphical representation. Fig.
Page 186 C550c Operation Manual 6 Operating the system Fig. 6-26 Inclination graph. To include an inclination graph in a report, open the ‘Inclination data’ page under 'Settings' and select the required recording. If you decide to change the language or units you must then press the 'Rebuild graph' key.
Page 187 C550c Operation Manual 6 Operating the system To export a separate folder with inclination related data and images (e.g. for use in other documents), select 'Inclination data & images' from the preferred export option, see page 219. Inclination calibration: For greater accuracy the user should calibrate the tractor’s on-board inclinometer immediately prior to the survey by selecting the ‘Inclination calibration’...
Page 188 C550c Operation Manual 6 Operating the system Fig. 6-27 Set inclination offset. Caution: This information is for indication only. We cannot accept liability for decisions made or consequential losses from use of the inclination data. www.cuesinc.com | 188...
Page 189 C550c Operation Manual 6 Operating the system Set up a new survey and record a new video Follow these steps: 1 (Optional) Connect a headset to record an audio commentary. 2 Press the panel button. 3 Before the video starts recording, you must specify the following details: Name: The survey name defaults to the current date and time, but you can set a custom name.
Page 190 C550c Operation Manual 6 Operating the system 5 (Applies to Structured and WinCan surveys only) Fill out the details required for your chosen survey standard. The current field is highlighted in gray. Mandatory fields are highlighted in yellow. Tip: Press the Super tab button to quickly tab through the mandatory fields only. You can fill in the other fields later;...
Page 191 C550c Operation Manual 6 Operating the system 8 Press the panel button or Stop button, and press Yes to confirm, to stop the recording. www.cuesinc.com | 191...
Page 192 C550c Operation Manual 6 Operating the system Record a further video for the survey currently open You can record multiple videos for a single survey. Follow these steps: 1 (Optional) Connect a headset to record an audio commentary. 2 Open the survey that you want to update; see page 214.
Page 193: Video Tools
C550c Operation Manual 6 Operating the system 6.13 Video tools The controller provides various tools to augment or enhance your survey videos. Pause, resume and stop recording You can pause and resume a video recording at any time. For example, you may want to pause the video while you highlight a pipe defect with an on-screen arrow or circle.
Page 194 C550c Operation Manual 6 Operating the system Rotate the video feed You can rotate the video feed on the screen at any time. Press the buttons to rotate the video clockwise or anticlockwise. The angle of rotation in degrees is shown bottom left of the screen. Note that the camera itself is not physically rotated. Take a photo You can take photos (ie, capture screenshots) at any time when a survey is open.
Page 195 C550c Operation Manual 6 Operating the system Add Text pages While recording a survey video you can overlay text to the screen using the Text pages feature. Users may enhance simple video surveys by adding relevant information e.g Location; reference/ node points. The Text pages are displayed over the video footage when selected either before or during the recording.
Page 196 C550c Operation Manual 6 Operating the system Follow these steps: 1 Press the Text pages button. 2 Choose from: Edit title: Add a reference name for the text page. Edit text: Add content to the text page that you want displayed in your video. Use the Home, End and arrow keys to position the cursor.
Page 197 C550c Operation Manual 6 Operating the system Add overlay text and shapes to video segments While recording a survey video, you can add text and shapes to highlight pipe defects. These overlays are displayed over the video footage. Fig. 6-29: Adding overlay items to a video recording. Overlay text and shapes.
Page 198 C550c Operation Manual 6 Operating the system You can precisely resize and position the overlays and you can control how long (in seconds) they are displayed on the screen. For example, you may want to add a 10-second overlay to your video, comprising an arrow and explanatory caption, to highlight a crack or debris.
Page 199 C550c Operation Manual 6 Operating the system 5 Position and edit each item. While video recording is paused: a. Press the Select item button repeatedly until the item you want is highlighted in red. Note: If you have set the overlay text color to red, then the selected item is yellow. ...
Page 200 C550c Operation Manual 6 Operating the system Record an audio commentary You can add an audio commentary while recording a survey video. 1 Attach a mic or headset to the covered audio socket on the front of the controller (item 3 on page 27).
Page 201 C550c Operation Manual 6 Operating the system Listen to an audio commentary When playing back an inspection, you can listen to the audio commentary on a headset or on loudspeakers attached to the controller. 1 Attach a headset or speakers to the covered audio socket on the front of the controller (item 3 on page 27).
Page 202: Replay A Video
C550c Operation Manual 6 Operating the system 6.14 Replay a video To replay a video, you must first open the survey that the video is attached to. While the video is playing, you can stop, pause, forward and rewind, and add new observations. Fig.
Page 203 C550c Operation Manual 6 Operating the system Follow these steps: 1 Open a survey; see page 214. 2 Press the panel button; see page 181. 3 Available videos are listed in the Video browser screen.  4 Use the arrow keys to select the video you want. Then press Enter. 5 While the video playing, the playback buttons are available.
Page 204: Take A Photo Directly
C550c Operation Manual 6 Operating the system 6.15 Take a photo directly Typically, you take photos (that is, capture still images) while recording or playing back a video. But you can also take photos directly, without recording or playing a video. For example, a survey video may be unnecessary because you only want to photograph a specific pipe defect.
Page 205 C550c Operation Manual 6 Operating the system 4 Press the panel button (page 33), or the New observation button to take the photo. The photo shows exactly what is on the screen at the time, including any overlay text or shapes, camera rotation, date &...
Page 206 C550c Operation Manual 6 Operating the system 5 The New Observation screen displays, showing the new photo. 6 Fill in the fields required by the survey standard (see page 234). Then press the Save button to save the observation details and photo. Fig.
Page 207: Turn Off The Camera
C550c Operation Manual 6 Operating the system 6.16 Turn off the camera If the battery level is low on your controller, you can turn off the camera to save battery power: 1 In the Home screen, press the Settings button (item 6 on page 34).
Page 208: Retrieve The Crawler
C550c Operation Manual 6 Operating the system 6.17 Retrieve the crawler Warning! Foul water systems can be a source of biological hazards. Maintain high sanitary standards at all times. Clean the system after each inspection with a cloth soaked in disinfectant. Always wear appropriate protection when conducting an inspection and when handling the equipment.
Page 209: Surveys
C550c Operation Manual 7 Surveys 7 Surveys This section describes how to create and manage pipe surveys (also called pipe inspections). The controller generates a survey report when you export the survey; see page 218. You can create basic or structured surveys. For structured surveys, the C550c controller supports WRc’s MSCC 3 through 5 survey standards;...
Page 210 C550c Operation Manual 7 Surveys Structured survey: Choose between French and Spanish versions of EN13508. 3 Select the Continue menu item. 4 (Applies to Structured and WinCan surveys only) Now edit the survey header. For MSCC surveys, the header refers to the details recorded on an MSCC standard coding form (date, location, surveyor and so on).
Page 211 C550c Operation Manual 7 Surveys The Edit Survey screen displays (page 212). You can now set up a video title page (page 135) or start a recording a video (page 177). www.cuesinc.com | 211...
Page 212: Edit Survey Screen
C550c Operation Manual 7 Surveys 7.2 Edit survey screen Use the Edit survey screen to edit the video title page, edit the survey header details, add or manage survey observations, and add or manage text pages. Fig. 7-2: Edit survey screen. New observation button.
Page 213: Manage Existing Surveys
C550c Operation Manual 7 Surveys 7.3 Manage existing surveys Use the Existing Surveys screen to manage your existing surveys. Fig. 7-3: Existing surveys screen. Select Multiple button. Delete Selected button. Export Selected button. Sort buttons (by title and date). Search button. www.cuesinc.com | 213...
Page 214 C550c Operation Manual 7 Surveys Open a survey In the C550c system, a survey must be open, or active, before you can record a video or take observation photos. Follow these steps: 1 In the home screen, press the Existing surveys button ...
Page 215 C550c Operation Manual 7 Surveys Sort surveys by title or date You can sort surveys by title or date created. Follow these steps: 1 In the home screen, press the Existing surveys button. 2 In the Existing Surveys screen, press the Sort by title or Sort by date buttons, as required. Press the buttons again to sort in reverse order.
Page 216 C550c Operation Manual 7 Surveys  c. Use the keyboard to select the surveys you want to delete. Use the arrow keys to highlight a survey. Then press Enter or the space bar to select the survey’s check box. Or simply press the Select all button.
Page 217 C550c Operation Manual 7 Surveys Edit the survey header details If required, you edit any header details in your existing surveys. Follow these steps: 1 In the home screen, press the Existing surveys button. 2 In the Existing Surveys screen, open the survey you want to edit. 3 Press Edit survey header button.
Page 218: Export A Survey
C550c Operation Manual 7 Surveys 7.4 Export a survey You can export surveys to a USB memory stick, upload them to a Dropbox account, or send them to an email account. You can export individual surveys or you can export multiple surveys at the same time. What is exported? Depending on your chosen export method and export options, you can export all or some of the following:...
Page 219 C550c Operation Manual 7 Surveys  Observation photos: Still images captured from a survey video are saved as JPEG files. Exported files are numbered sequentially. For example, 1.jpg, 2.jpg, 3.jpg and so on.  Target folder: For exports to USB or Dropbox, surveys are exported to a [survey ID] target folder, where [survey ID]...
Page 220 C550c Operation Manual 7 Surveys  Inclination data & images: Includes distance and elevation data with inclination profile graph(s) in a dedicated folder. Connect to the internet If you want to upload surveys to Dropbox or send them as email attachments, you must connect the controller to the internet before your start the export.
Page 221 C550c Operation Manual 7 Surveys By default, password characters are obscured, but you can click the Show password button to display the actual characters. This can be useful if you are unsure whether Caps Lock is on. Note: The Network Settings screen is described on page 113.
Page 222 C550c Operation Manual 7 Surveys Select surveys for export Follow these steps 1 (Email and Dropbox export only) Connect the controller to the internet; see page 220. 2 In the home screen, press the Existing surveys button. 3 In the Existing Surveys screen, select the surveys you want to export: ...
Page 223 C550c Operation Manual 7 Surveys Export to Dropbox: Only available if exporting a single survey. Continue to page 229. Export to USB After choosing USB as the export method, follow these steps: 1 If you have not already done so, insert a USB memory stick into one of the controller’s USB ports. 2 In the Select USB disk screen, select your USB memory stick.
Page 224 C550c Operation Manual 7 Surveys Export as email attachments Note: You can only export survey reports as email attachments. You cannot export survey videos or observation photos as attachments. After choosing Email as the export method, follow these steps: 1 (Optional) If required, press the Network settings button to connect to a different WiFi network. 2 (Optional) If required, press the Email settings button to change the email sender and server details.
Page 225 C550c Operation Manual 7 Surveys Fig. 7-5: Send email screen. Recipient. Subject. Can be edited. Optional Message. Attachment filename. Can be edited. www.cuesinc.com | 225...
Page 226 C550c Operation Manual 7 Surveys Email send failure If your email failed to send, possible reasons include: 1 Email address and/or password was entered incorrectly – try re-entering these fields. 2 Hostname, port or SSL settings are incorrect. 3 Your email security settings may need to be adjusted by logging into your e-mail account from a PC or mobile device.
Page 227 C550c Operation Manual 7 Surveys Manage email recipients When you send a survey by email, the recipients are saved automatically to an address book. You can quickly add these recipients again when sending new surveys. Fig. 7-6: Managing email recipients. Address book.
Page 228 C550c Operation Manual 7 Surveys To manage recipients in the address book:  1 Use the arrow keys to highlight a recipient. 2 Press Spacebar to select (or clear) the recipient’s check box. Or press the Select/unselect button. 3 Do one of the following: Press the Add recipients to email button to add selected recipients to your email.
Page 229 C550c Operation Manual 7 Surveys Export to Dropbox Note: You can only export single surveys to Dropbox. If you are exporting multiple surveys, the Dropbox export method is not available. After choosing Dropbox as the export method, follow these steps: 1 (Optional) If required, press the Network settings button to connect to a different WiFi network.
Page 230 C550c Operation Manual 7 Surveys 4 In the Export to Dropbox dialog, specify the Dropbox destination. This is the target subfolder that will contain your uploaded survey. Surveys are always uploaded to a subfolder below the \Pearpoint Cloud folder. By default, this subfolder is based on the controller ID and survey ID but you can specify a custom subfolder.
Page 231 C550c Operation Manual 7 Surveys Where is my survey in Dropbox? When you log in to Dropbox, you can find your uploaded survey files in this subfolder: Files > Apps > Pearpoint Cloud > [Controller ID] > [Survey ID] Where [Controller ID] is the serial number that uniquely identifies the controller unit used for the survey [survey ID]...
Page 232: Observations
C550c Operation Manual 7 Surveys 7.5 Observations Observations form an essential part of your survey report. Observations are used to give a detailed yet concise description of your findings. For example, you can record pipe defects, connections, and debris. Fig. 7-9: Example observation with (1) photo. Video recording pauses automatically (2) while you add the observation details.
Page 233 C550c Operation Manual 7 Surveys An observation typically includes the camera distance, a photo (screenshot), the condition code, plus any additional comments. Observations are usually entered sequentially as you conduct your survey. You can add observations while recording a new survey video or while playing back an existing video. Observations and associated photos are listed in survey reports when you export a survey.
Page 234 C550c Operation Manual 7 Surveys Add an observation Follow these steps: 1 Start recording a new video (page 177) or play back an existing video (page 202). 2 If recording a video, press the panel button (page 33) or New Observation button (page 212).
Page 235 C550c Operation Manual 7 Surveys The Code field has a button, indicating a drop-down menu (see next page). For drop-down menu shortcuts, see page 244. Some observation types (for example, broken pipe, cracks and defective connections) require a clock reference; see page 240.
Page 236 C550c Operation Manual 7 Surveys Jump to observations when playing back a video You can quickly review video segments that correspond to observations when you play back a video. Follow these steps: 1 Play the video; see page 202. 2 Press the Next observation button to jump to each observation in turn. Note: You can also use the Next observation button while the video is paused.
Page 237 C550c Operation Manual 7 Surveys View or edit an observation Follow these steps: 1 In the home screen, press the Existing surveys button. 2 Open the survey that you want to manage. In the Edit Survey screen now displays; see page 212.
Page 238 C550c Operation Manual 7 Surveys Delete observations Note: If you delete an observation, the associated photo is also deleted and cannot be recovered. Follow these steps:  Delete a single observation a. In the home screen, press the Existing surveys button b.
Page 239 C550c Operation Manual 7 Surveys d. Press the Select multiple button.  e. In the Observation List screen, use the arrow keys to highlight an observation. Then press Enter or the space bar to select its check box. f. Repeat the previous step each observation you want to delete. Or press the Select all button. g.
Page 240 C550c Operation Manual 7 Surveys Clock references Many observations require a clock reference to locate the defect’s position on the pipe wall. For example, you can observe a circumferential crack extending from 2 o’clock to 5 o’clock: To help you record these defects accurately, when you type 1 to 12 in a 2 o’clock Clock field, a pop-up observation photo is shown with a superimposed clock face that highlights your clock references.
Page 241: Reports
C550c Operation Manual 7 Surveys 7.6 Reports A survey report is generated when you export a survey (page 218). Reports are generated in DOCX and XML format. The report includes the survey header details plus any observations. For DOCX reports, a title page shows your company details and (if specified) your company logo. The report also includes observation photos and a drain/sewer diagram or manhole/inspection chamber diagram, showing the relative locations of the individual observations;...
Page 242 C550c Operation Manual 7 Surveys Drain and sewer diagrams These diagrams are included in MSCC Drain/Sewer survey reports; see page 244 for the full survey list. Start node reference Direction. Shows whether the camera was pointing downstream (with the flow) or upstream (against the flow) Finish node reference Observations.
Page 243 C550c Operation Manual 7 Surveys Manhole and inspection chamber diagrams These diagrams are included in MSCC Manhole/Inspection Chamber survey reports; see page 244 the full survey list. Observations. For each observation, the diagram shows the depth (vertical distance) and code, plus any remarks. Fig.
Page 244: Video Streaming
C550c Operation Manual 7 Surveys 7.7 Video streaming You can stream the video images showing on the display of the flexiprobe C550c to a nearby connected device, such as a cell phone or tablet by following these steps: 1. Connect your device as a hotspot to the flexiprobe C550c 2.
Page 245 C550c Operation Manual 7 Surveys 5. Open Safari (12 or newer), Chrome (71 to 73) or Microsoft Edge (contact CUES for version information) on your device, type the noted IP address into the browser address bar and press 6. The streamed video will show in the browser, as shown above. If you encounter difficulties, check that your browser is compatible with this feature (see step 5 above).
Page 246: Menu Shortcuts
C550c Operation Manual 7 Surveys 7.8 Menu shortcuts When you create a new survey or add an observation, fields with buttons have a drop down menu.  Press Enter to display the drop-down menu.   Press the arrow keys to select the menu item you want. Then press Enter again. ...
Page 247: Supported Survey Standards
C550c Operation Manual 7 Surveys 7.9 Supported survey standards The C550c controller currently supports the following survey standards. Survey header details for these standards contain condition codes relevant to each standard.  MSCC3  MSCC4 Domestic (Drain/Sewer)  MSCC4 Sewerage (Drain/Sewer) ...
Page 248 C550c Operation Manual 7 Surveys WinCan-compliant surveys – option The C550c can support users who wish to generate reports compliant with WinCan reporting PC software. In the Create survey menu, select WinCan survey from the Format drop-down menu Fig. 7-17: Create survey menu showing WinCan survey as the format type. Please see page 123 for guidance on enabling your C550 to create WinCan compliant surveys.
Page 249 C550c Operation Manual 7 Surveys Performing surveys Surveys are performed in the same way as other surveys. WinCan survey reports Users can export to USB and by email or DropBox via a WiFi hotspot. Exports to USB contain a copy of the mp4 video file(s).
Page 250: Wincan Pc Connections
PC using a proprietary HDMI cable. Note: To avoid large video files in the Wincan report a 3 party HDMI video capture and compression device may be used, subject to the necessary licensing from Wincan. For further details contact: DL-PP.Service.US@spx.com www.cuesinc.com | 250...
Page 251: Ethernet Connection - No Router
C550c Operation Manual 8 WinCan PC connections 8.1 Ethernet connection – no router Follow the steps detailed below to enable control of your C550c system directly from your WinCan VX enabled PC, without a router. 1 Connect an Ethernet cable between the Ethernet port on the flexitrax C550c controller and an Ethernet socket on the PC.
Page 252 C550c Operation Manual 8 WinCan PC connections 10 Confirm that the C550c controller’s Ethernet icon in the top right hand corner of the display shows that the connection is enabled as shown in Fig. 8-1. A line through the icon means that you do not have connection.
Page 253 C550c Operation Manual 8 WinCan PC connections Fig. 8-2: Ethernet settings screen with values that allow control of the C550c system by a WinCan VX enabled PC. 12 Press Back or Esc to return to the Start-up screen 13 On the PC enter the Network and Sharing Centre via the Control Panel. 14 Select Change adapter settings.
Page 254 C550c Operation Manual 8 WinCan PC connections 15 Right click the Ethernet connection and select Properties. 16 Double click Internet Protocol Version 4. 17 Select Use the following IP address. 18 Enter the IP address 192.168.1.34. 19 Set the Subnet mask to 255.255.255.0. 20 Click on OK to leave Internet Protocol Version 4.
Page 255 C550c Operation Manual 8 WinCan PC connections Fig. 8-3: WinCan VX screen showing the IP address box. 27 Select OK (√) to return to the Select Devices page. www.cuesinc.com | 255...
Page 256 C550c Operation Manual 8 WinCan PC connections 28 Select OK (√) to return to the WinCan VX Settings page. 29 Select OK (√) to return to the main WinCan VX page. 30 Select Projects and open a new or an existing project. 31 Select Set distance and enter a new distance and select OK (√) 32 Confirm the new distance is displayed on the Controller.
Page 257: Ethernet Connection - Via Router
C550c Operation Manual 8 WinCan PC connections 8.2 Ethernet connection – via router Follow the steps detailed below to enable control of your C550c system if your WinCan enabled PC is connected to your flexitrax C550c controller via a router. 1 Connect the flexitrax C550c controller to the router, and the router to the PC, with Ethernet cables.
Page 258 C550c Operation Manual 8 WinCan PC connections A line through the icon means that you do not have a connection. Please repeat the steps above to ensure all values have been entered correctly. 7 Select Enable remote control. Fig. 8-4: Network settings screen showing Remote control enabled. the Ethernet icon signifying a good connection.
Page 259 C550c Operation Manual 8 WinCan PC connections Fig. 8-5: Ethernet settings screen with values that allow control of the C550c system by a WinCan VX-enabled PC. 8 Press Back or Esc to return to the Start-up screen 9 On the PC enter the Network and Sharing Centre via the Control Panel. 10 Select Change adapter settings.
Page 260 C550c Operation Manual 8 WinCan PC connections 12 Select Details... 13 In Network Connection Details note the IPv4 Address and the Subnet mask. 14 Select Close to return to the Ethernet Status and then Close again to return to the Network Connection page.
Page 261 C550c Operation Manual 8 WinCan PC connections 25 Select Pearpoint – P550 from the first device drop down menu. 26 Select Configure the device. 27 Enter the controller IP address from the C550c controller in the IP address field. Fig. 8-6: WinCan VX screen showing the IP address box. www.cuesinc.com | 261...
Page 262 C550c Operation Manual 8 WinCan PC connections 28 Select OK (√) to return to Select Devices page. 29 Select OK (√) to return to WinCan VX Settings page. 30 Select OK (√) to return to the main WinCan VX page. 31 Select Projects and open a new or an existing project.
Page 263: Status Icons
C550c Operation Manual 9 Status icons 9 Status icons The home screen displays status icons in the top left hand corner, referring to the drum and either the crawler or pushrod that is connected. In normal operation the drum and crawler icons are green and the pushrod is white.
Page 264: Maintenance And Cleaning
C550c Operation Manual 10 Maintenance and cleaning 10 Maintenance and cleaning 10.1 Maintenance Warning! Do not dismantle any component parts. This could invalidate your warranty and exposed metal or electrical devices may be hazardous and/or electrically live. We do not permit user-servicing of our systems.
Page 265 C550c Operation Manual 10 Maintenance and cleaning Connection points, terminals and O-rings Caution: Do not use damaged, dirty or corroded components, including all terminal connections, cables and O-rings. Ensure that all terminals and connection points are clean and free of corrosion and debris before you attempt to use this equipment.
Page 266 C550c Operation Manual 10 Maintenance and cleaning Rod guide assembly (pushrods only) Always make sure the rod guide is clean. Check the rod guide assembly regularly to see if a replacement is needed. Spare rod guides can be purchased and fitted by competent mechanical technicians using a screwdriver. Spare rods and various components are available to purchase as repair kits.
Page 267: Cleaning The System
C550c Operation Manual 10 Maintenance and cleaning 10.2 Cleaning the system Warning! Foul water systems can be a source of biological hazards. Use appropriate gloves when cleaning the system. Always disinfect the camera and pushrod after use. Caution: Do not use high-pressure hoses to clean this system. To help prevent the risk of biological contamination, clean and sanitize the C550c with a suitable disinfectant at regular intervals and after conducting an inspection.
Page 268: Factory Reset
C550c Operation Manual 10 Maintenance and cleaning 10.3 Factory reset This section describes how to perform a factory reset. This will restore the controller to its original state, erasing any configuration settings currently defined on the device. You must only perform a factory reset if instructed to do so by CUES technical staff.
Page 269: Software Updates
C550c Operation Manual 11 Software updates 11 Software updates CUES may issue C550c software updates to enhance system performance. We strongly recommend that you periodically check for new software releases and update your controller when new software is made available. Controller software updates are free of charge. Updating the software is straightforward.
Page 270 C550c Operation Manual 11 Software updates c. If a newer software version is available, download the newer version. The download file is: dvc2-<n.n.n.n>.rdu Where <n.n.n.n> is the controller software version. 3 Copy the downloaded file to the root of a USB memory stick. 4 Connect the controller to the mains power supply and insert your USB memory stick into your controller.
Page 271: Specifications
C550c Operation Manual 12 Specifications 12 Specifications 12.1 Controller specifications flexitrax C550c Controller Battery capacity Internal Li-Ion Battery (4S2P) - 14.68V, 6.4Ah (93.95Wh) Battery run-time Up to one day's typical usage, 7.5hrs view only / 5hrs continuous recording* USB 2.0 (x3), HDMI video out, Analog video In (PAL/NTSC), Headphones out, Microphone in, Connectivity Rod/Camera/Drum connectivity and 802.11 b/g/n WiFi Construction...
Page 272 C550c Operation Manual 12 Specifications flexitrax C550c Controller (continued) Mains Input 100-240VAC, 50-60Hz, 1.7A Power supply DC Output 16V, 3.75A, 60W Recording formats Video: H.264. Audio: MP3. File format: MP4 Basic reports, MSCC3 & 4: docx MSCC5: docx or Xml Report File Formats WinCan: Xml Video: MP4...
Page 273: Drums And Psu
C550c Operation Manual 12 Specifications 12.2 Drums and PSU Manual drum system Drums and PSU Powered drum Manual drum Power supply 100m, 150m, 200m, 250m, 305m / 330’, 495’, 660’, 820’, 1000’ – Cable lengths available Direct pushrod connection, Direct pushrod connection, Connectivity Power supply power,...
Page 274: Crawlers
C550c Operation Manual 12 Specifications 12.3 Crawlers Crawlers P354 small crawler P356 medium crawler Centered pipe inspection 125 – 381mm / 5 – 15” 175 – 900mm / 7 – 36” diameter range (with appropriate accessories) Construction Brass and Stainless Steel Ingress protection IP68 Rated to a depth of 100m / 330’...
Page 275: Elevators
C550c Operation Manual 12 Specifications 12.4 Elevators Powered Powered Large elevator Fixed Powered elevator Elevators manual elevator elevator elevator Compact Cradle Cradle Centered pipe inspection 305mm / 12” – – – – diameter – P354 crawler 305 – 610mm / 305 –...
Page 276: Lighthead
C550c Operation Manual 12 Specifications 12.5 Lighthead Lighthead Provides additional light for large or dark pipes 8 White LEDs, ≥ 850 Lumen Lighting Construction Stainless Steel and Aluminum Ingress protection IP68 Rated to a depth of 100m / 330’ of water Ingress sealing Weight 1.8kg/4.0lbs...
Page 277: Crawler Wheels And Spacers
C550c Operation Manual 12 Specifications 12.7 Crawler wheels and spacers Crawler wheels Types available Solid wheels Choice of: Soft compound (high grip) or Hard compound (more durable) tires ” ” Small: Ø 62mm / 2 Medium: Ø 110mm/4 P354: for 100mm / 4” pipes P354: for 150mm / 6”...
Page 278: Controller To Drum/Psu Link Cables
C550c Operation Manual 12 Specifications 12.8 Controller to drum/PSU link cables Link cables To connect C550c system modules together, lengths available: Controller to PSU/Powered 1m / 3' 5m / 16' drum PSU to manual drum 1m / 3' 3m / 10' 10m / 32' 25m / 82' 50m / 164...
Page 279: Crawler-Wheel-Elevator Configurations
C550c Operation Manual 12 Specifications 12.9 Crawler-wheel-elevator configurations Note: Larger and double stack wheels should be used where possible for maximum stability. Standard wheels P354 options P356 options Pipe size Wheels Elevator Wheels Elevator ” 100mm/4 Small standard None ” 152mm/6 Medium standard None...
Page 280 C550c Operation Manual 12 Specifications Crawler-wheel-elevator configurations (continued) Note: Larger and double stack wheels should be used where possible for maximum stability. Standard wheels P354 options P356 options Pipe size Wheels Elevator Wheels Elevator Large standard Adjustable Large standard Large adjustable ”...
Page 281: Crawler Configuration Examples
C550c Operation Manual 12 Specifications 12.10 Crawler configuration examples page 53 for examples of how to configure your crawlers for different pipe diameters. www.cuesinc.com | 281...
Page 282: Pushrod Reel And Rod Specifications
C550c Operation Manual 12 Specifications 12.11 Pushrod reel and rod specifications 541 Plumbers Dimensions 22.4 x 16.9 x 10.6" 22.4 x 16.9 x 10.6" 33.5 x 29.5 x 16.5" 32.0 x 46.0 x 18.7" (H x W x D) 570 x 430 x 269 mm 570 x 430 x 269 mm 850 x 750 x 420 mm 813 x 1168 x 475 mm...
Page 283: Pushrod Camera Specifications
C550c Operation Manual 12 Specifications 12.12 Pushrod camera specifications 1" / 25mm 1¼" / 32mm 2" / 50mm Dimension 1.0 x 1.5" (25 x 39 mm) 1.23 x 2.6" (31 x 66 mm) 1.9 x 2.9" (48 x 73 mm) Weight 0.1 lbs (60 g) 0.4 lbs (180 g)
Page 284: Open Source Software
You may obtain the complete Corresponding Source code from us for a period of three years after our last shipment of this product by sending an email to: DL-PP.Service.US@spx.com If you require the complete Corresponding Source code to be supplied on a physical medium such as DVD the cost of physically performing the distribution may be charged.
Page 285: Index
C550c Operation Manual 14 Index 14 Index address book ............ 227 brushes ............... 48 attaching............83 audio commentary adding ............200 calibration ............171 adjust volume ..........203 reminder on startup ........172 listening to ............. 201 cameras attach to rod ............ 78 auto-connect .............
Page 286 C550c Operation Manual 14 Index coiler ............See reels delete a survey ..........215 company details ..........133 diagnostics ............131 company logo, importing ........134 diagrams drain and sewer ..........242 compliance ............4 manhole and inspection chamber ....243 condition codes ..........
Page 287 C550c Operation Manual 14 Index export a survey ..........218 main connection panel ........31 export options ........... 219 maintenance ............. 264 factory reset ............268 Maintenance settings ........130 fast forward a video ........... 203 manhole and inspection chamber diagrams ..243 FAT32 ...............
Page 288 C550c Operation Manual 14 Index jump to ............236 recording a video storage capacity of controller ......73 opacity, text background ........108 recording a video ..........183 open a survey ........... 214 recording a video ..........189 open source software ........284 recording a video O-rings ..............
Page 289 C550c Operation Manual 14 Index software updates..........269 cleaning ............267 software versions ..........131 rewind at startup ..........171 sondes ............47, 81 rod guide, cleaning ........266 sort the survey list ..........215 specifications ..........282 specifications ............ 271 rotate the video feed .........
Page 290 C550c Operation Manual 14 Index search for ............214 USB memory sticks ..........74 sorting ............215 FAT32, reformatting to ........131 WRc MSSC standards ........247 vehicle TCP port ............120 recharging the battery........91 terminals ............265 video coding formats ......... 218 Text background opacity ........
Page 291 C550c Operation Manual 14 Index enabling ............115 WRc MSSC standards ........247 network list ............ 114 w-skids ..............87 status indicators ..........115 zero distance switch to different network ......221 definition ............22 wizard .......... See setup wizard zeroing the camera ........
Page 292: Contact Us
2-1675 Sismet Road, Mississaupa, Ontario L4W 1P9, Canada Toll Free: +1 (877) 297 8957 larryc@cuesinc.com Pearpoint (USA) 39-740 Garand Lane, Unit B, Palm Desert, CA 92211, USA Tel: +1 800 688 8094 Tel: +1 760 343 7350 pearpoint.sales.us@spx.com www.pearpoint.com [C550c-OPMAN-ENG/07x] www.cuesinc.com | 292...

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