Contacting Customer Support And Returning The Chassis Or Components; How To Return A Hardware Component To Juniper Networks, Inc - Juniper SSR1200 Hardware Manual

Contacting Customer Support and Returning the
Chassis or Components
SUMMARY
If you need to return a hardware component to
Juniper Networks, you need a Return Material
Authorization (RMA) number and the equipment
serial number. The Juniper Networks Technical
Assistance Center (JTAC) can generate an RMA
number. You may also need to locate chassis or
component details using the CLI or by referring to
equipment labels. You then pack and ship the return.

How to Return a Hardware Component to Juniper Networks, Inc.

If a hardware component fails, please contact Juniper Networks, Inc. to obtain a Return Material
Authorization (RMA) number. This number is used to track the returned material at the factory and to
return repaired or new components to you, as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you have first obtained an
RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an
RMA number. Refused shipments are returned to you by collect freight.
For more information about return and repair policies, see the customer support webpage at
support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical Assistance
Center (JTAC) in one of the following ways:
• On the Web, using the Service Request Manager link at:
https:/ /support.juniper.net/support/
• By telephone:
IN THIS SECTION
How to Return a Hardware Component to
Juniper Networks, Inc. | 50
Locate the Chassis Serial Number ID
Label | 52
Contact Customer Support to Obtain Return
Material Authorization | 52
Guidelines for Packing and Shipping Hardware
Components | 53
50
https:/ /