Advantech EPC-R4710 User Manual page 46

In addition, "Door-to-Door" transportation such as speed post is recommended for
delivery, otherwise, the sender should bear additional charges such as clearance
fees if Air-Cargo is adopted.
Should DOA cases fail, Advantech will take full responsibility for the product and
transportation charges. If the items are not DOA, but fail during the warranty period,
the sender will bear the freight charges. For out-of-warranty cases, customers must
cover the cost and take care of both outward and inward transportation.
4.3.2.3 Service Charges
The product is excluded from warranty if:
The product is repaired after expiry of the warranty period.

The product is tested or calibrated after expiry of the warranty period, and a No

Problem Found (NPF) result is obtained.
The product, though repaired within the warranty period, has been misused,

abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable physical or operating environment; improperly maintained by the cus-
tomer; or failure caused which Advantech is not responsible whether by acci-
dent or other cause. Such conditions will be determined by Advantech at its sole
unfettered discretion.
The product is damaged beyond repair due to a natural disaster such as a light-

ing strike, flood, earthquake, etc.
Product updates and tests upon the request of customers who are without war-

ranty.
If a product has been repaired by Advantech, and within three months after such a
repair the product requires another repair for the same problem, Advantech will do
this repair free of charge. However, such free repairs do not apply to products which
have been misused, abused, or subjected to unauthorized disassembly/modification;
placed in an unsuitable physical or operating environment; improperly maintained by
the customer; or failure caused which Advantech is not responsible whether by acci-
dent or other cause.
Please contact your nearest regional service center for a detailed service quotation.
Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I)
with the repair charges. When you remit the funds, please reference the P/I number
listed under "Our Ref". Advantech reserves the right to deny repair services to cus-
tomers that do not return the DOA unit or sign the P/I. Meanwhile, Advantech will
scrap defective products without prior notice if customers do not return the signed P/I
within 3 months.
4.3.2.4 Repair Report
Advantech returns each product with a "Repair Report" which shows the result of the
repair. A "Repair Analysis Report" is also provided to customers upon request. If the
defect is not caused by Advantech design or manufacturing, customers will be
charged USD $60 or USD $120 for in-warranty or out-of-warranty repair analysis
reports respectively.
4.3.2.5 Custody of Products Submitted for Repair
Advantech will retain custody of a product submitted for repair for one month while it
is waiting for return of a signed P/I or payment (A/R). If the customer fails to respond
within such period, Advantech will close the case automatically. Advantech will take
reasonable measures to stay in proper contact with the customer during this one
month period.
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