Troubleshooting The Hardware Installation; Hardware Setup Appears To Hang - NetApp StorageGRID SG5700 Series Hardware Installation And Maintenance Manual

Hardware Installation and Maintenance Guide for SG5700 Appliances

Troubleshooting the hardware installation

Troubleshooting the hardware installation
If you encounter issues during the installation, you might find it helpful to review troubleshooting
information related to hardware setup and connectivity issues.
Related tasks

Hardware setup appears to hang

The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors
prevent the E5700SG controller from completing its boot-up processing.
Related reference
Troubleshooting connection issues
If you encounter connection issues during the StorageGRID appliance installation, you should
perform the corrective action steps listed.
Hardware setup appears to hang
The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors
prevent the E5700SG controller from completing its boot-up processing.
Steps
1. Watch the codes on the seven-segment displays.
While the hardware is initializing during power up, the two seven-segment displays show a
sequence of codes. When the hardware boots successfully, the seven-segment displays show
different codes for each controller.
2. Review the codes on the seven-segment display for the E5700SG controller.
Note: The installation and provisioning take time. Some installation phases do not report
updates to the StorageGRID Appliance Installer for several minutes.
If an error occurs, the seven-segment display flashes a sequence, such as HE.
3. To understand what these codes mean, see the following resources:
Controller
E5700SG controller
E2800 controller
4. If this does not resolve the issue, contact technical support.
Related tasks
HE error: Error synchronizing with SANtricity OS Software
The seven-segment display on the compute controller shows an HE error code if the StorageGRID
Appliance Installer cannot synchronize with SANtricity OS Software.
Related reference
Status indicators on the E5700SG controller
on page 58
on page 59
Reference
• "Status indicators on the E5700SG controller"
• "HE error: Error synchronizing with SANtricity OS Software"
E5700 and E2800 System Monitoring Guide
Note: The codes described for the E-Series E5700 controller do not apply to the
E5700SG controller in the appliance.
on page 27
on page 59
58