NetApp AFF A250 Manual
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NetApp AFF A250 Manual

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Maintain
ONTAP Systems
NetApp
May 13, 2022
This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/a250/bootmedia-replace-
overview.html on May 13, 2022. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp AFF A250

  • Page 1 Maintain ONTAP Systems NetApp May 13, 2022 This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/a250/bootmedia-replace- overview.html on May 13, 2022. Always check docs.netapp.com for the latest.

  • Page 2: Table Of Contents

      Replace or install a mezzanine card - AFF A250 ..........

  • Page 3: Maintain

    Maintain Boot media Overview of boot media replacement - AFF A250 The boot media stores a primary and secondary set of system (boot image) files that the system uses when it boots. Before you begin You must have a USB flash drive, formatted to MBR/FAT32, with the appropriate amount of storage to hold the file.
  • Page 4 Check NVE or NSE on systems running ONTAP 9.6 and later Before shutting down the impaired controller, you need to verify whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
  • Page 5 Restored yes: a. Restore the external key management authentication keys to all nodes in the cluster: security key-manager external restore If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the Restored column equals for all authentication keys:...
  • Page 6 Key Manager external Restored yes: a. Enter the onboard security key-manager sync command: security key-manager external sync If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored security key- manager key-query c.
  • Page 7 Return to admin mode: set -priv admin h. You can safely shut down the controller. Shut down the controller - AFF A250 Option 1: Most systems After completing the NVE or NSE tasks, you need to complete the shutdown of the impaired controller.
  • Page 8 To replace the boot media, you must remove the impaired controller module, install the replacement boot media, and transfer the boot image to a USB flash drive. Step 1: Remove the controller module - AFF A250 To access components inside the controller module, you must first remove the controller module from the system, and then remove the cover on the controller module.
  • Page 9 2. Unplug the controller module power supplies from the source. 3. Release the power cable retainers, and then unplug the cables from the power supplies. 4. Insert your forefinger into the latching mechanism on either side of the controller module, press the lever with your thumb, and gently pull the controller a few inches out of the chassis.
  • Page 10 Thumbscrew Controller module cover. 7. Lift out the air duct cover.
  • Page 11 Step 2: Replace the boot media You locate the failed boot media in the controller module by removing the air duct on the controller module before you can replace the boot media. You need a #1 magnetic Phillips head screwdriver to remove the screw that holds the boot media in place. Due to the space constraints within the controller module, you should also have a magnet to transfer the screw on to so that you do not lose it.
  • Page 12 • A copy of the same image version of ONTAP as what the impaired controller was running. You can download the appropriate image from the Downloads section on the NetApp Support Site ◦ If NVE is enabled, download the image with NetApp Volume Encryption, as indicated in the download...
  • Page 13 ◦ If NVE is not enabled, download the image without NetApp Volume Encryption, as indicated in the download button. • If your system is an HA pair, you must have a network connection. • If your system is a stand-alone system you do not need a network connection, but you must perform an additional reboot when restoring the var file system.
  • Page 14 7. Close the controller module cover and tighten the thumbscrew.
  • Page 15 Controller module cover Thumbscrew 8. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. 9. Plug the power cable into the power supply and reinstall the power cable retainer. 10.
  • Page 16 Other parameters might be necessary for your interface. You can enter help ifconfig the firmware prompt for details. Boot the recovery image - AFF A250 You must boot the ONTAP image from the USB drive, restore the file system, and verify the environmental variables.
  • Page 17 If your system has… Then… No network connection and is in a a. Press when prompted to restore the backup configuration. MetroCluster IP configuration b. Reboot the system when prompted by the system. c. Wait for the iSCSI storage connections to connect. You can proceed after you see the following messages: date-and-time [node- name:iscsi.session.stateChanged:notice]:...
  • Page 18 Restore OKM, NSE, and NVE as needed - AFF A250 Once environment variables are checked, you must complete steps specific to systems that have Onboard Key Manager (OKM), NetApp Storage Encryption (NSE) or NetApp Volume Encryption (NVE) enabled. 1. Determine which section you should use to restore your OKM, NSE, or NVE configurations: If NSE or NVE are enabled along with Onboard Key Manager you must restore settings you captured at the beginning of this procedure.
  • Page 19 If the console displays… Then… The LOADER prompt Boot the controller to the boot menu: boot_ontap menu Waiting for giveback…. a. Enter at the prompt Ctrl-C b. At the message: Do you wish to halt this node rather than wait [y/n]? , enter: c.
  • Page 20 ◦ If the command fails because of a failed disk, physically disengage the failed disk, but leave the disk in the slot until a replacement is received. ◦ If the command fails because of an open CIFS sessions, check with customer how to close out CIFS sessions.
  • Page 21 Restore NSE/NVE on systems running ONTAP 9.6 and later Steps 1. Connect the console cable to the target controller. 2. Use the command at the LOADER prompt to boot the controller. boot_ontap 3. Check the console output: If the console displays… Then…...

  • Page 22: Chassis

    • This procedure is written with the assumption that you are moving the bezel, NVMe drives, and controller modules to the new chassis, and that the replacement chassis is a new component from NetApp. • This procedure is disruptive. For a two-node cluster, you will have a complete service outage and a partial outage in a multi-node cluster.
  • Page 23 the impaired controller; see the Administration overview with the CLI. • If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message MAINT=number_of_hours_downh The following AutoSupport message suppresses automatic case creation for two hours: cluster1:*>...
  • Page 24 Replace hardware - AFF A250 Move the power supplies, hard drives, and controller module or modules from the impaired chassis to the new chassis, and swap out the impaired chassis from the equipment rack or system cabinet with the new chassis of the same model as the impaired chassis.
  • Page 25 Step 2: Move drives to the new chassis You need to move the drives from each bay opening in the old chassis to the same bay opening in the new chassis. 1. Gently remove the bezel from the front of the system. 2.
  • Page 26 Complete the restoration and replacement process - AFF A250 You must verify the HA state of the chassis, run diagnostics, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Step 1: Verify and set the HA state of the chassis You must verify the HA state of the chassis, and, if necessary, update the state to match your system configuration.

  • Page 27: Controller

    ◦ If the test reported no failures, select Reboot from the menu to reboot the system. Step 3: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
  • Page 28 Shut down the impaired controller module - AFF A250 • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 29 • If you have a MetroCluster configuration, you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state (metrocluster node show). Steps 1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message MAINT=number_of_hours_downh The following AutoSupport message suppresses automatic case creation for two hours:...
  • Page 30 When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Replace the controller module hardware - AFF A250 To replace the controller module hardware, you must remove the impaired controller, move FRU components to the replacement controller module, install the replacement controller module in the chassis, and then boot the system to Maintenance mode.
  • Page 31 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 32 Thumbscrew Controller module cover. 7. Lift out the air duct cover. Step 2: Move the power supply You must move the power supply from the impaired controller module to the replacement controller module when you replace a controller module. 1. Disconnect the power supply. 2.
  • Page 33 Blue power supply locking tab Power supply 5. Move the power supply to the new controller module, and then install it. 6. Using both hands, support and align the edges of the power supply with the opening in the controller module, and then gently push the power supply into the controller module until the locking tab clicks into place.
  • Page 34 3. Repeat these steps for the remaining fan modules. Step 4: Move the boot media There is one boot media device in the AFF A250 under the air duct in the controller module. You must move it from the impaired controller module to the replacement controller module.
  • Page 35 Remove the screw securing the boot media to the motherboard in the impaired controller module. Lift the boot media out of the impaired controller module. a. Using the #1 magnetic screwdriver, remove the screw from the boot media, and set it aside safely on the magnet.
  • Page 36 Hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board. 2. Locate the corresponding DIMM slot on the replacement controller module. 3. Make sure that the DIMM ejector tabs on the DIMM socket are in the open position, and then insert the DIMM squarely into the socket.
  • Page 37 Move the mezzanine card. 2. Unplug any cabling associated with the mezzanine card. Make sure that you label the cables so that you know where they came from. a. Remove any SFP or QSFP modules that might be in the mezzanine card and set it aside. b.
  • Page 38 Squeeze the clip on the face of the battery plug. Unplug the battery cable from the socket. Grasp the battery and press the blue locking tab marked PUSH. Lift the battery out of the holder and controller module. 2. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket.
  • Page 39 Step 8: Install the controller module After all of the components have been moved from the impaired controller module to the replacement controller module, you must install the replacement controller module into the chassis, and then boot it to Maintenance mode. You can use the following illustrations or the written steps to install the replacement controller module in the chassis.
  • Page 40 Controller module cover Thumbscrew 3. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. Do not completely insert the controller module in the chassis until instructed to do so. 4.
  • Page 41 The controller module should be fully inserted and flush with the edges of the chassis. Restore and verify the system configuration - AFF A250 After completing the hardware replacement and booting to Maintenance mode, you verify the low-level system configuration of the replacement controller and reconfigure system settings as necessary.
  • Page 42 ▪ A prompt warning that when entering Maintenance mode in an HA configuration you must ensure that the healthy controller remains down. You can safely respond to these prompts. Recable the system and reassign disks - AFF A250 Continue the replacement procedure by recabling the storage and confirming disk reassignment.
  • Page 43 Step 1: Recable the system After running diagnostics, you must recable the controller module’s storage and network connections. Steps 1. Recable the system. 2. Verify that the cabling is correct by using Active IQ Config Advisor. a. Download and install Config Advisor. b.
  • Page 44 You can respond when prompted to continue into advanced mode. The advanced mode prompt appears (*>). b. Save any coredumps: system node run -node local-node-name partner savecore c. Wait for the `savecore`command to complete before issuing the giveback. You can enter the following command to monitor the progress of the savecore command: system node run -node local-node-name partner savecore -s d.
  • Page 45 -node replacement-node-name -onreboot true Complete system restoration - AFF A250 To restore your system to full operation, you must restore the NetApp Storage Encryption configuration (if necessary), and install licenses for the new controller, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
  • Page 46 Steps 1. If you need new license keys, obtain replacement license keys on the NetApp Support Site in the My Support section under Software licenses. The new license keys that you require are automatically generated and sent to the email address on file.

  • Page 47: Replace A Dimm - Aff A250

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 48 Steps 1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node * -type all -message MAINT=number_of_hours_downh The following AutoSupport message suppresses automatic case creation for two hours: cluster1:*> system node autosupport invoke -node * -type all -message MAINT=2h 2.
  • Page 49 3. Take the impaired controller to the LOADER prompt: If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name...
  • Page 50 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 51 Step 3: Replace a DIMM To replace a DIMM, you must locate it in the controller module using the DIMM map label on top of the air duct or locating it using the LED next to the DIMM, and then replace it following the specific sequence of steps. Use the following video or the tabulated steps to replace a DIMM: Replacing a DIMM 1.
  • Page 52 2. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation. 3. Slowly push apart the DIMM ejector tabs on either side of the DIMM, and slide the DIMM out of the slot. 4.
  • Page 53 2. Close the controller module cover and tighten the thumbscrew.
  • Page 54 Controller module cover Thumbscrew 3. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.

  • Page 55: Replace Ssd Drive Or Hdd Drive - Aff A250

    Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information. Replace SSD Drive or HDD Drive - AFF A250 You can replace a failed drive nondisruptively while I/O is in progress.
  • Page 56 Option 1: Replace SSD 1. If you want to manually assign drive ownership for the replacement drive, you need to disable automatic drive assignment replacement drive, if it is enabled You manually assign drive ownership and then reenable automatic drive assignment later in this procedure.
  • Page 57 -node node_name -autoassign on You must reenable automatic drive assignment on both controller modules. 10. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Contact technical support at NetApp...
  • Page 58 Depending on the storage system, the disk drives have the release button located at the top or on the left of the disk drive face. For example, the following illustration shows a disk drive with the release button located on the top of the disk drive face: The cam handle on the disk drive springs open partially and the disk drive releases from the midplane.

  • Page 59: Replace A Fan - Aff A250

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 60 If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name...
  • Page 61 If the impaired controller is Then… displaying… System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 62 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover. Thumbscrew Controller module cover Step 3: Replace a fan To replace a fan, remove the failed fan module and replace it with a new fan module. Use the following video or the tabulated steps to replace a fan: Replacing a fan 1.
  • Page 63 Fan module 3. Align the edges of the replacement fan module with the opening in the controller module, and then slide the replacement fan module into the controller module. Step 4: Reinstall the controller module After you replace a component within the controller module, you must reinstall the controller module in the system chassis and boot it.
  • Page 64 Controller module cover Thumbscrew 2. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.

  • Page 65: Replace Or Install A Mezzanine Card - Aff A250

    About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide.
  • Page 66 The following AutoSupport message suppresses automatic case creation for two hours: cluster1:*> system node autosupport invoke -node * -type all -message MAINT=2h 2. Disable automatic giveback from the console of the healthy controller: storage failover modify –node local -auto-giveback false 3.
  • Page 67 If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name...
  • Page 68 Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 69 Remove screws on the face of the controller module. Loosen the screw in the controller module. Remove the mezzanine card. a. Unplug any cabling associated with the impaired mezzanine card. Make sure that you label the cables so that you know where they came from. b.
  • Page 70 Do not apply force when tightening the screw on the mezzanine card; you might crack it. i. Insert any SFP or QSFP modules that were removed from the impaired mezzanine card to the replacement mezzanine card. 3. To install a mezzanine card: 4.

  • Page 71: Replace The Nvmem Battery - Aff A250

    -node local -auto -giveback true Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 72 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the “Returning SEDs to unprotected mode” section of the ONTAP 9 NetApp Encryption Power Guide. ONTAP 9 NetApp Encryption Power Guide •...
  • Page 73 • If you have a cluster with more than two nodes, it must be in quorum. If the cluster is not in quorum or a healthy controller shows false for eligibility and health, you must correct the issue before shutting down the impaired controller;...
  • Page 74 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 75 Thumbscrew Controller module cover. Step 3: Replace the NVMEM battery To replace the NVMEM battery, you must remove the failed battery from the controller module and install the replacement battery into the controller module. Use the following video or the tabulated steps to replace the NVMEM battery: Replacing the NVMEM battery 1.
  • Page 76 Grasp the battery and press the blue locking tab marked PUSH. Lift the battery out of the holder and controller module. 2. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket.
  • Page 77 Controller module cover Thumbscrew 2. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.

  • Page 78: Replace A Power Supply - Aff A250

    ◦ If the scan reported no failures, select Reboot from the menu to reboot the system. Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
  • Page 79 1. If you are not already grounded, properly ground yourself. 2. Identify the power supply you want to replace, based on console error messages or through the red Fault LED on the power supply. 3. Disconnect the power supply: a. Open the power cable retainer, and then unplug the power cable from the power supply. b.

  • Page 80: Replace The Real-Time Clock Battery - Aff A250

    Secure the power cable to the power supply using the power cable retainer. Once power is restored to the power supply, the status LED should be green. 7. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
  • Page 81 system node autosupport invoke -node * -type all -message MAINT=number_of_hours_downh The following AutoSupport message suppresses automatic case creation for two hours: cluster1:*> system node autosupport invoke -node * -type all -message MAINT=2h 2. Disable automatic giveback from the console of the healthy controller: storage failover modify –node local -auto-giveback false 3.
  • Page 82 If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt (enter system password) storage failover takeover -ofnode impaired_node_name...
  • Page 83 Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 84 Step 3: Replace the RTC battery To replace the RTC battery, locate it inside the controller and follow the specific sequence of steps. Use the following video or the tabulated steps to replace the RTC battery: Replacing the RTC battery 1.
  • Page 85 Gently pull tab away from the battery housing. Attention: Pulling it away aggressively might displace the tab. Lift the battery up. Note: Make a note of the polarity of the battery. The battery should eject out. The battery will be ejected out. 2.
  • Page 86 With positive polarity face up, slide the battery under the tab of the battery housing. Push the battery gently into place and make sure the tab secures it to the housing. + CAUTION: + Pushing it in aggressively might cause the battery to eject out again.
  • Page 87 -node local -auto -giveback true Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 88 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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