NetApp StorageGRID 11.5 Hardware Installation And Maintenance Manual
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NetApp StorageGRID 11.5 Hardware Installation And Maintenance Manual

NetApp StorageGRID 11.5 Hardware Installation And Maintenance Manual

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StorageGRID
11.5
®
Hardware Installation and
Maintenance Guide
For StorageGRID SG100 and SG1000 Appliances
May 2021 | 215-15086_2021-05_en-us
doccomments@netapp.com

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  • Page 1 StorageGRID 11.5 ® Hardware Installation and Maintenance Guide For StorageGRID SG100 and SG1000 Appliances May 2021 | 215-15086_2021-05_en-us doccomments@netapp.com...

  • Page 2: Table Of Contents

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Contents Contents SG100 and SG1000 appliances overview............... 4 SG100 and SG1000 applications..................7 Installation and deployment overview................8 Preparing for installation....................10 Preparing the site................................10 Unpacking the boxes..............................11 Obtaining additional equipment and tools........................11 Web browser requirements............................
  • Page 3 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Contents Deploying a services appliance node................57 Deploying a services appliance as a primary Admin Node..................57 Deploying a services appliance as a Gateway or non-primary Admin Node............... 59 Monitoring the services appliance installation......................62 Automating appliance installation and configuration....................64 Automating appliance configuration using the StorageGRID Appliance Installer..........

  • Page 4: Sg100 And Sg1000 Appliances Overview

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances SG100 and SG1000 appliances overview SG100 and SG1000 appliances overview The StorageGRID SG100 services appliance and the SG1000 services appliance can operate as a Gateway Node and as an Admin Node to provide high availability load balancing services in a StorageGRID system.
  • Page 5 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances SG100 and SG1000 appliances overview Port Type Network ports 1-4 10/25-GbE, based on cable or Connect to the Grid Network and the Client SFP transceiver type (SFP28 and Network for StorageGRID. SFP+ modules are supported), switch speed, and configured link speed...
  • Page 6 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances SG100 and SG1000 appliances overview Port Type Diagnostic and Reserved for technical support use. • support ports • Serial, 115200 8-N-1 • Admin Network 1-GbE (RJ-45) Connect the appliance to the Admin Network for port 1 StorageGRID.

  • Page 7: Sg100 And Sg1000 Applications

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances SG100 and SG1000 applications SG100 and SG1000 applications You can configure the StorageGRID services appliances in various ways to provide gateway services as well as redundancy of some grid administration services. Appliances can be deployed in the following ways: •...

  • Page 8: Installation And Deployment Overview

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Installation and deployment overview Installation and deployment overview You can install one or more StorageGRID services appliances when you first deploy StorageGRID, or you can add services appliance nodes later as part of an expansion. Before you begin Your StorageGRID system is using the required version of StorageGRID software.
  • Page 9 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Installation and deployment overview Task Instructions Adding an appliance Gateway or Admin Node to an Instructions for expanding a StorageGRID system existing StorageGRID system Deploying an appliance Gateway or Admin Node as part Instructions for recovery and maintenance of a node recovery operation Related tasks...

  • Page 10: Preparing For Installation

    Steps 1. Confirm that the site meets the requirements for temperature, humidity, altitude range, airflow, heat dissipation, wiring, power, and grounding. See the NetApp Hardware Universe for more information. 2. Confirm that your location provides the correct voltage of AC power (in the range of 120 to 240 volts AC).

  • Page 11: Unpacking The Boxes

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation Unpacking the boxes Before installing the StorageGRID appliance, unpack all boxes and compare the contents to the items on the packing slip. Appliance hardware Component Component SG100 or SG1000 Rail kit with instructions Power cords The shipment for the StorageGRID appliance includes the following power cords:...
  • Page 12 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation Equipment Equipment RJ-45 (Cat5/Cat5e/Cat6/Cat6a) Ethernet cables • Cable ◦ TwinAx/Copper (1 to 4) ◦ Fibre/Optical (1 to 4) • 1 to 4 of each of these transceivers/adapters based on link speed (mixed speeds are not supported) ◦...

  • Page 13: Web Browser Requirements

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation Web browser requirements You must use a supported web browser. Web browser Minimum supported version Google Chrome Microsoft Edge Mozilla Firefox You should set the browser window to a recommended width. Browser width Pixels Minimum...

  • Page 14: Port Bond Modes For The Sg100 And Sg1000 Appliances

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation Port bond modes for the SG100 and SG1000 appliances When configuring network links for the SG100 and SG1000 appliances, you can use port bonding for the ports that connect to the Grid Network and optional Client Network, and the 1-GbE management ports that connect to the optional Admin Network.
  • Page 15 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation SG1000 aggregate port bond mode Callout Which ports are bonded All connected ports are grouped in a single LACP bond, allowing all ports to be used for Grid Network and Client Network traffic.

  • Page 16: Gathering Installation Information

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation In Independent mode, only the management port on the left is connected to the Admin Network. This mode does not provide a redundant path. The management port on the right is unconnected and available for temporary local connections (uses IP address 169.254.0.1) In Active-Backup mode, both management ports are connected to the Admin Network.
  • Page 17 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation Information needed Your value Admin Network enabled Choose one: • • Yes (default) Network bond mode Choose one: • Independent (default) • Active-Backup Switch port for the left port circled in the diagram (default active port for Independent network bond mode) Switch port for the right port circled in the diagram (Active-Backup network bond mode only)
  • Page 18 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation Information needed Your value Link speed For the SG100, choose one of the following: • Auto (default) • 10 GbE • 25 GbE For the SG1000, choose one of the following: •...
  • Page 19 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation Information needed Your value Static IP address you plan to use for the appliance node • IPv4 address (CIDR): on the Grid Network • Gateway: Note: If your network does not have a gateway, specify the same static IPv4 address for the gateway.
  • Page 20 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Preparing for installation • SG1000 BMC management port Information needed Your value Ethernet switch port you will connect to the BMC management port (circled in the diagram) DHCP-assigned IP address for the BMC management •...

  • Page 21: Installing The Hardware

    Sign in with your username and password. b. Select Products > My Products. c. Confirm that the new serial number is listed. d. If it is not, follow the instructions for new NetApp customers. New NetApp customer a. Click Register Now, and create an account.

  • Page 22: Cabling The Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Installing the hardware Steps 1. Carefully follow the instructions for the rail kit to install the rails in your cabinet or rack. 2. On the two rails installed in the cabinet or rack, extend the movable parts of the rails until you hear a click.
  • Page 23 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Installing the hardware • You have one of the following options for the network ports. These items are not provided with the appliance. ◦ One to four TwinAx cables for connecting the four network ports. ◦...
  • Page 24 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Installing the hardware Port Type of port Function Admin Network port on the 1-GbE (RJ-45) Connects the appliance to the Admin appliance (labelled P1 in the Network for StorageGRID. Attention: figures) This port operates only...

  • Page 25: Connecting Power Cords And Applying Power

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Installing the hardware Port Connects to... Port 1 Client Network (optional) Port 2 Grid Network Port 3 Client Network (optional) Port 4 Grid Network • If you plan to use the Aggregate port bond mode, connect one or more of the network ports to one or more switches.
  • Page 26 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Installing the hardware Display State Description Identify button Blue, blinking Identifies the appliance in the cabinet or rack. This button can be set to Blink, On (Solid), or Blue, solid Off.

  • Page 27: Configuring Storagegrid Connections

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Configuring StorageGRID connections Before you can deploy the services appliance as a node in a StorageGRID system, you must configure the connections between the appliance and the networks you plan to use. You can configure networking by browsing to the StorageGRID Appliance Installer, which is pre-installed on the services appliance.
  • Page 28 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections To determine the MAC address for the Admin Network port, you must add 2 to the hexadecimal number on the label. For example, if the MAC address on the label ends in 09, the MAC address for the Admin Port would end in 0B.

  • Page 29: Verifying And Upgrading The Storagegrid Appliance Installer Version

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Related reference Web browser requirements on page 13 You must use a supported web browser. Verifying and upgrading the StorageGRID Appliance Installer version The StorageGRID Appliance Installer version on the appliance must match the software version installed on your StorageGRID system to ensure that all StorageGRID features are supported.

  • Page 30: Configuring Network Links

    3. If the appliance has a down-level version of the StorageGRID Appliance Installer, go to the NetApp Downloads page for StorageGRID. NetApp Downloads: StorageGRID Sign in with the username and password for your NetApp account. 4. Download the appropriate version of the Support file for StorageGRID Appliances and the corresponding checksum file.
  • Page 31 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections About this task The figures show how the four network ports are bonded in fixed port bond mode (default configuration). SG100 fixed port bond mode SG1000 fixed port bond mode Callout Which ports are bonded Ports 1 and 3 are bonded together for the Client Network, if this network is used.
  • Page 32 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Note: The LACP transmit hash policy defaults to layer2+3 mode. If necessary, you can use the Grid Management API to change it to layer3+4 mode. Port bond mode Network bond Client Network disabled Client Network enabled...
  • Page 33 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Steps 1. From the menu bar of the StorageGRID Appliance Installer, click Configure Networking > Link Configuration. The Network Link Configuration page displays a diagram of your appliance with the network and management ports numbered.
  • Page 34 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections • The Client Network is disabled. 2. Select the link speed for the network ports from the Link speed drop-down list. The network switches you are using for the Grid Network and the Client Network must also support and be configured for this speed.
  • Page 35 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections b. If the appliance is connected to the Client Network, select the Enable network check box for the Client Network. The Client Network settings for the data NIC ports are now shown. 4.
  • Page 36 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections 5. When you are satisfied with your selections, click Save. Note: You might lose your connection if you made changes to the network or link you are connected through.

  • Page 37: Configuring Storagegrid Ip Addresses

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Before installing the StorageGRID appliance, confirm you have all of the additional equipment and tools that you need. Configuring StorageGRID IP addresses You use the StorageGRID Appliance Installer to configure the IP addresses and routing information used for the services appliance on the StorageGRID Grid, Admin, and Client Networks.
  • Page 38 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections If you selected Static, follow these steps to configure the Grid Network: a. Enter the static IPv4 address, using CIDR notation. b. Enter the gateway. If your network does not have a gateway, re-enter the same static IPv4 address. c.
  • Page 39 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections individual nodes. The MTU values do not have to be the same for all network types. d. Click Save. When you change the IP address, the gateway and list of subnets might also change. If you lose your connection to the StorageGRID Appliance Installer, re-enter the URL using the new static IP address you just assigned.
  • Page 40 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections individual nodes. The MTU values do not have to be the same for all network types. d. Click Save. To configure the Admin Network, select either Static or DHCP in the Admin Network section of the page.
  • Page 41 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections e. Confirm that the list of Admin Network subnets is correct. You must verify that all subnets can be reached using the gateway you provided. Note: The default route cannot be made to use the Admin Network gateway. •...
  • Page 42 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections If you selected Static, follow these steps to configure the Client Network: a. Enter the static IPv4 address, using CIDR notation. b. Click Save. c. Confirm that the IP address for the Client Network gateway is correct. Note: If the Client Network is enabled, the default route is displayed.

  • Page 43: Verifying Network Connections

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Attention: The MTU value of the network must match the value configured on the switch port the node is connected to. Otherwise, network performance issues or packet loss might occur. Related tasks Changing the link configuration of the services appliance on page 90...

  • Page 44: Verifying Port-Level Network Connections

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Related tasks Configuring network links on page 30 You can configure network links for the ports used to connect the appliance to the Grid Network, the Client Network, and the Admin Network. You can set the link speed as well as the port and network bond modes.
  • Page 45 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Steps 1. From the StorageGRID Appliance Installer, click Configure Networking > Port Connectivity Test (nmap). The Port Connectivity Test page appears. The port connectivity table lists node types that require TCP connectivity on the Grid Network. For each node type, the table lists the Grid Network ports that should be accessible to your appliance.
  • Page 46 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections • If a port-level network connection is made to the remote host, but the host is not listening on one or more of the selected ports, the "Port connectivity test failed" message appears in a yellow banner.
  • Page 47 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring StorageGRID connections Related information StorageGRID networking guidelines...

  • Page 48: Configuring The Bmc Interface

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring the BMC interface Configuring the BMC interface The user interface for the baseboard management controller (BMC) on the services appliance provides status information about the hardware and allows you to configure SNMP settings and other options for the services appliance.

  • Page 49: Setting The Ip Address For The Bmc Management Port

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring the BMC interface 4. Click Save. Setting the IP address for the BMC management port Before you can access the BMC interface, you must configure the IP address for the BMC management port on the services appliance.
  • Page 50 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring the BMC interface The Baseboard Management Controller Configuration page appears. 3. Make a note of the IPv4 address that is automatically displayed. DHCP is the default method for assigning an IP address to this port. Note: It might take a few minutes for the DHCP values to appear.

  • Page 51: Accessing The Bmc Interface

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring the BMC interface Accessing the BMC interface You can access the BMC interface on the services appliance using the DHCP or static IP address for the BMC management port. Before you begin •...

  • Page 52: Configuring Snmp Settings For The Services Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring the BMC interface 4. Optionally, create additional users by selecting Settings > User Management and clicking on any "disabled" user. Note: When users sign in for the first time, they might be prompted to change their password for increased security.

  • Page 53: Setting Up Email Notifications For Alerts

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring the BMC interface 5. If the settings are correct, click Save. Setting up email notifications for alerts If you want email notifications to be sent when alerts occur, you must use the BMC interface to configure SMTP settings, users, LAN destinations, alert policies, and event filters.
  • Page 54 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Configuring the BMC interface • For LAN Channel, select 1. • In the Destination Selector, select the LAN destination for the policy. 5. Configure event filters to direct alerts for different event types to the appropriate users. a.

  • Page 55: Optional: Enabling Node Encryption

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Optional: Enabling node encryption Optional: Enabling node encryption If you enable node encryption, the disks in your appliance can be protected by secure key management server (KMS) encryption against physical loss or removal from the site. You must select and enable node encryption during appliance installation and cannot unselect node encryption once the KMS encryption process starts.
  • Page 56 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Optional: Enabling node encryption 3. Select Enable node encryption. You can unselect Enable node encryption without risk of data loss until you select Save and the appliance node accesses the KMS encryption keys in your StorageGRID system and begins disk encryption.

  • Page 57: Deploying A Services Appliance Node

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node Deploying a services appliance node You can deploy a services appliance as a primary Admin Node, a non-primary Admin Node, or a Gateway Node. Both the SG100 and the SG1000 appliances can operate as Gateway Nodes and Admin Nodes (primary or non-primary) at the same time.
  • Page 58 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node 4. Optionally, to install a different version of the StorageGRID software, follow these steps: a. Download the installation archive from the NetApp Downloads page for StorageGRID. NetApp Downloads: StorageGRID b. Extract the archive.

  • Page 59: Deploying A Services Appliance As A Gateway Or Non-Primary Admin Node

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node The Current state changes to "Installation is in progress," and the Monitor Installation page is displayed. Note: If you need to access the Monitor Installation page manually, click Monitor Installation from the menu bar.
  • Page 60 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node • You know the IP address assigned to the appliance. You can use the IP address for any attached StorageGRID network. About this task To install StorageGRID on a services appliance node: •...
  • Page 61 Nodes page (Overview tab) in the Grid Manager. If required, you can change the name when you approve the node. 5. Optionally, to install a different version of the StorageGRID software, follow these steps: a. Download the installation archive from the NetApp Downloads page for StorageGRID. NetApp Downloads: StorageGRID b. Extract the archive.

  • Page 62: Monitoring The Services Appliance Installation

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node 7. From the StorageGRID Appliance Installer home page, click Start Installation. The Current state changes to "Installation is in progress," and the Monitor Installation page is displayed.
  • Page 63 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node The blue status bar indicates which task is currently in progress. Green status bars indicate tasks that have completed successfully. Note: The installer ensures that tasks completed in a previous install are not re-run. If you are re-running an installation, any tasks that do not need to be re-run are shown with a green status bar and a status of "Skipped."...

  • Page 64: Automating Appliance Installation And Configuration

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node 4. Go to the Grid Manager, approve the pending grid node, and complete the StorageGRID installation process. When you click Install from the Grid Manager, Stage 3 completes and stage 4, Finalize Installation, begins.

  • Page 65: Automating Appliance Configuration Using The Storagegrid Appliance Installer

    You upload the file using the StorageGRID Appliance Installer. Before you begin • Your appliance must be on the latest firmware compatible with StorageGRID 11.5 or higher. • You must be connected to the StorageGRID Appliance Installer on the appliance you are configuring using a supported browser.
  • Page 66 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node Attention: Ensure that the node names (the top-level names) in the JSON file are unique, or you will not be able to configure more than one node using the JSON file.

  • Page 67: Automating Installation And Configuration Of Appliance Nodes Using The Configure-Sga.py Script

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node The Apply JSON configuration button is enabled. 5. Select Apply JSON configuration. The configuration is applied to the selected node. Automating installation and configuration of appliance nodes using the configure-sga.py script You can use the script to automate many of the installation and...
  • Page 68 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node • for starting a StorageGRID installation install • for monitoring a StorageGRID installation monitor • for rebooting the appliance reboot If you enter a subcommand (advanced, configure, install, monitor, or reboot) argument followed by the --help option you will get a different help text providing more detail on the options available within that subcommand: configure-sga.py subcommand --help...
  • Page 69 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node Client Network: ENABLED Bonding mode: active-backup VLAN: novlan MAC Addresses: 00:a0:98:59:8e:89 00:a0:98:59:8e:81 Grid Network CIDR: 172.16.2.30/21 (Static) MAC: 00:A0:98:59:8E:8A Gateway: 172.16.0.1 Subnets: 172.17.0.0/21 172.18.0.0/21 192.168.0.0/21 MTU: 1500 Admin Network...

  • Page 70: Automating The Configuration Of Storagegrid

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node 6. When you are satisfied with the appliance configuration, use the install monitor subcommands to install the appliance: configure-sga.py install --monitor SGA-INSTALL-IP 7. If you want to reboot the appliance, enter the following: configure-sga.py reboot SGA-INSTALL-IP Automating the configuration of StorageGRID After deploying the grid nodes, you can automate the configuration of the StorageGRID system.

  • Page 71: Overview Of Installation Rest Apis

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node can be used to obtain data from the StorageGRID system. If you specified that random passwords should be generated, you need to extract the file and look for the passwords required to access your StorageGRID system. Passwords.txt ###################################################################### ##### The StorageGRID "recovery package"...
  • Page 72 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Deploying a services appliance node • sites – Site-level configuration operations. You can create, view, delete, and modify a site. StorageGRID Appliance Installer API The StorageGRID Appliance Installer API can be accessed over HTTPS from Controller_IP: 8443 To access the API documentation, go to the StorageGRID Appliance Installer on the appliance and...

  • Page 73: Troubleshooting The Hardware Installation

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Troubleshooting the hardware installation Troubleshooting the hardware installation If you encounter issues during the installation, you might find it helpful to review troubleshooting information related to hardware setup and connectivity issues. Related tasks Hardware setup appears to hang on page 76...

  • Page 74: Viewing Error Codes For The Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Troubleshooting the hardware installation a. Connect to the DB-9 serial port on the back of the appliance. b. Use settings 115200 8-N-1 c. View the codes printed over the serial terminal. 5.
  • Page 75 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Troubleshooting the hardware installation Code Indicates 0x55 Memory not installed 0x56 Invalid CPU type or speed 0x57 CPU mismatch 0x58 CPU self-test failed, or possible CPU cache error 0x59 CPU micro-code is not found, or micro-code update failed 0x5A Internal CPU error 0x5B...

  • Page 76: Hardware Setup Appears To Hang

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Troubleshooting the hardware installation Code Indicates 0xF4 MRC: ERR_SET_MC_FREQ 0xF5 MRC: ERR_READ_MC_FREQ 0x70 MRC: ERR_DIMM_CHANNEL 0x74 MRC: ERR_BIST_CHECK 0xF6 MRC: ERR_SMBUS 0xF7 MRC: ERR_PCU 0xF8 MRC: ERR_NGN 0xF9 MRC: ERR_INTERLEAVE_FAILURE Hardware setup appears to hang The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors prevent the appliance from completing its boot-up processing.

  • Page 77: Rebooting The Services Appliance While The Storagegrid Appliance Installer Is Running

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Troubleshooting the hardware installation 5. Enter the URL for the StorageGRID Appliance Installer: https://appliances_controller_IP:8443 The Home page appears. Rebooting the services appliance while the StorageGRID Appliance Installer is running You might need to reboot the services appliance while the StorageGRID Appliance Installer is running.

  • Page 78: Maintaining The Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Maintaining the appliance You might need to perform maintenance procedures on the appliance. The procedures in this section assume that the appliance has already been deployed as a Gateway Node or an Admin Node in a StorageGRID system.
  • Page 79 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance 4. Select Maintenance Mode. A confirmation dialog box appears. 5. Enter the provisioning passphrase, and select OK. A progress bar and a series of messages, including "Request Sent," "Stopping StorageGRID," and "Rebooting,"...
  • Page 80 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance 6. To access the StorageGRID Appliance Installer, browse to any of the URLs displayed. If possible, use the URL containing the IP address of the appliance's Admin Network port. Note: Accessing requires a direct connection to the local https://169.254.0.1:8443...

  • Page 81: Turning The Controller Identify Led On And Off

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Turning the controller identify LED on and off The blue identify LED on the front and back of the controller can be turned on to help locate the appliance in a data center.

  • Page 82: Locating The Controller In A Data Center

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Note: If a bezel is installed on the controller, it might be difficult to see the front identify LED. After you finish To turn off the controller identify LED: •...

  • Page 83: Replacing The Services Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance • Look for a lit blue identify LED on the front or rear of the controller. The front identify LED is behind the controller front bezel and might be difficult to see if the bezel is installed.
  • Page 84 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance a. Log in to the grid node: Enter the following command: ssh admin@grid_node_IP Enter the password listed in the file. Passwords.txt iii. Enter the following command to switch to root: su - Enter the password listed in the file.

  • Page 85: Replacing A Power Supply In The Services Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance f. Power on the appliance and monitor the appliance LEDs and boot-up codes. Use the BMC interface to monitor boot-up status. 5. Confirm that the appliance node appears in the Grid Manager and that no alerts appear. Related tasks Installing the appliance into a cabinet or rack on page 21...
  • Page 86 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance 3. Press the blue latch and pull the power supply out. 4. Slide the replacement power supply into the chassis. Ensure that the blue latch is on the right side when you slide the unit in. 5.

  • Page 87: Replacing A Fan In The Services Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Replacing a fan in the services appliance The services appliance has eight cooling fans. If one of the fans fails, you must replace it as soon as possible to ensure that the appliance has proper cooling. Before you begin •...
  • Page 88 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Lift the failed fan out of the chassis. Slide the replacement fan into the open slot in the chassis. Line up the edge of the fan with the guide pin. The pin is circled in the photograph. Press the fan's connector firmly into the circuit board.

  • Page 89: Replacing A Drive In The Services Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Put the top cover back on the appliance, and press the latch down to secure the cover in place. Power on the appliance and monitor the controller LEDs and boot-up codes. Use the BMC interface to monitor boot-up status.

  • Page 90: Changing The Link Configuration Of The Services Appliance

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance i. Press the release button. Attention: Ensure that the tray handle is fully open before you attempt to slide ii. Place the drive on a the drive out. static-free, level surface.
  • Page 91 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance About this task Options for changing the Ethernet link configuration of the services appliance include: • Changing Port bond mode from Fixed to Aggregate, or from Aggregate to Fixed •...

  • Page 92: Changing The Mtu Setting

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance • Select Reboot into Maintenance Mode to reboot the controller with the node remaining in maintenance mode. Select this option if there are additional maintenance operations you need to perform on the node before rejoining the grid.
  • Page 93 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Attention: The MTU value of the network must match the value configured on the switch port the node is connected to. Otherwise, network performance issues or packet loss might occur. Attention: For the best network performance, all nodes should be configured with similar MTU values on their Grid Network interfaces.

  • Page 94: Checking The Dns Server Configuration

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance • Select Reboot into StorageGRID to reboot the controller with the node rejoining the grid. Select this option if you are done working in maintenance mode and are ready to return the node to normal operation.
  • Page 95 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance appliance are temporary and are lost when you exit maintenance mode. To make these changes permanent, specify the DNS servers in Grid Manager (Maintenance > Network > DNS Servers). •...

  • Page 96: Monitoring Node Encryption In Maintenance Mode

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance • Select Reboot into Maintenance Mode to reboot the controller with the node remaining in maintenance mode. Select this option if there are additional maintenance operations you need to perform on the node before rejoining the grid.
  • Page 97 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance The Node Encryption page includes these three sections: • Encryption Status shows whether node encryption is enabled or disabled for the appliance. • Key Management Server Details shows information about the KMS being used to encrypt the appliance.
  • Page 98 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Attention: Clearing the KMS configuration deletes data from the appliance, rendering it permanently inaccessible. This data is not recoverable. 2. When you are done checking node-encryption status, reboot the node. From the StorageGRID Appliance Installer, select Advanced >...

  • Page 99: Clearing The Key Management Server Configuration

    Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Clearing the key management server configuration Clearing the key management server (KMS) configuration disables node encryption on your appliance. After clearing the KMS configuration, the data on your appliance is permanently deleted and is no longer accessible.
  • Page 100 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance Attention: If the KMS configuration is cleared, data on the appliance will be permanently deleted. This data is not recoverable. 3. At the bottom of the window, select Clear KMS Key and Delete Data. 4.
  • Page 101 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances Maintaining the appliance The KMS encryption key and all data are deleted from the node, and the appliance reboots. This can take up to 20 minutes. 5. Open a browser, and enter one of the IP addresses for the appliance's compute controller. https://Controller_IP:8443 is the IP address of the compute controller (not the storage controller) on any Controller_IP...

  • Page 102: Copyright, Trademark, And Machine Translation

    NetApp assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.

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