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NetApp AFF C250 Install Manual
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NetApp AFF C250 Install Manual

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AFF C250 systems
Install and maintain
NetApp
June 30, 2023
This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/c250/install-setup.html on
June 30, 2023. Always check docs.netapp.com for the latest.

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Summary of Contents for NetApp AFF C250

  • Page 1 AFF C250 systems Install and maintain NetApp June 30, 2023 This PDF was generated from https://docs.netapp.com/us-en/ontap-systems/c250/install-setup.html on June 30, 2023. Always check docs.netapp.com for the latest.
  • Page 2 Table of Contents AFF C250 System Documentation............

  • Page 3: Install And Setup

    If you have a MetroCluster configuration, use the MetroCluster installation content. MetroCluster Documentation Video one of two: Hardware installation and cabling The following video shows how to install and cable your new system. Animation - Installation and Setup of an AFF C250...
  • Page 4 Step 1: Prepare for installation To install your AFF C250 system, you need to create an account and register the system. You also need to inventory the appropriate number and type of cables for your system and collect specific network information.
  • Page 5 ONTAP Configuration Guide and collect the required information listed in that guide. Step 2: Install the hardware You need to install your system in a 4-post rack or NetApp system cabinet, as applicable. Steps 1. Install the rail kits, as needed.
  • Page 6 3. Identify and manage cables because this system does not have a cable management device. 4. Place the bezel on the front of the system. Step 3: Cable controllers to cluster Cable the controllers to a cluster by using the two-node switchless cluster method or by using the cluster interconnect network.
  • Page 7 Option 1: Two-node switchless cluster The management, Fibre Channel, and data or host network ports on the controller modules are connected to switches. The cluster interconnect ports are cabled on both controller modules. Before you begin • Contact your network administrator for information about connecting the system to the switches. •...
  • Page 8 DO NOT plug in the power cords at this point. Option 2: Switched cluster All ports on the controllers are connected to switches; cluster interconnect, management, Fibre Channel, and data or host network switches. Before you begin • Contact your network administrator for information about connecting the system to the switches. •...
  • Page 9 DO NOT plug in the power cords at this point. Step 4: Cable to host network or storage (Optional) You have configuration-dependent optional cabling to the Fibre Channel or iSCSI host networks or direct- attached storage. This cabling is not exclusive; you can have cabling to a host network and storage.
  • Page 10 Option 1: Cable to Fibre Channel host network Fibre Channel ports on the controllers are connected to Fibre Channel host network switches. Before you begin • Contact your network administrator for information about connecting the system to the switches. • Be sure to check the illustration arrow for the proper cable connector pull-tab orientation. As you insert the connector, you should feel it click into place;...
  • Page 11 As you insert the connector, you should feel it click into place; if you do not feel it click, remove it, turn it around and try again. About this task Perform the step on each controller module. Steps 1. Cable ports e4a through e4d to the 10GbE host network switches. Option 3: Cable controllers to single drive shelf Cable each controller to the NSM modules on the NS224 drive shelf.
  • Page 12 2. Cable controller B to the shelf. Step 5: Complete system setup Complete the system setup and configuration using cluster discovery with only a connection to the switch and laptop, or by connecting directly to a controller in the system and then connecting to the management switch.
  • Page 13 Option 1: If network discovery is enabled If you have network discovery enabled on your laptop, you can complete system setup and configuration using automatic cluster discovery. Steps 1. Use the following animation to power on and set shelf IDs for one or more drive shelves: For NS224 drive shelves, shelf IDs are pre-set to 00 and 01.
  • Page 14 Register your system. NetApp Product Registration c. Download Active IQ Config Advisor. NetApp Downloads: Config Advisor 4. Verify the health of your system by running Config Advisor. 5. After you have completed the initial configuration, go to the ONTAP & ONTAP System Manager Documentation Resources page for information about configuring additional features in ONTAP.
  • Page 15 ONTAP. Maintain Boot media Overview of boot media replacement - AFF C250 The boot media stores a primary and secondary set of system (boot image) files that the system uses when it boots.
  • Page 16 ◦ The impaired node is the controller on which you are performing maintenance. ◦ The healthy node is the HA partner of the impaired controller. Check onboard encryption keys - AFF C250 Prior to shutting down the impaired controller and checking the status of the onboard encryption keys, you must check the status of the impaired controller, disable automatic giveback, and check the version of ONTAP that is running.
  • Page 17 Check NVE or NSE on systems running ONTAP 9.6 and later Before shutting down the impaired controller, you need to verify whether the system has either NetApp Volume Encryption (NVE) or NetApp Storage Encryption (NSE) enabled. If so, you need to verify the configuration.
  • Page 18 Restored yes: a. Restore the external key management authentication keys to all nodes in the cluster: security key- manager external restore If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored...
  • Page 19 Restored yes: a. Restore the external key management authentication keys to all nodes in the cluster: security key- manager external restore If the command fails, contact NetApp Support. mysupport.netapp.com b. Verify that the column equals for all authentication keys: Restored...
  • Page 20 Shut down the controller - AFF C250 Option 1: Most systems After completing the NVE or NSE tasks, you need to complete the shutdown of the impaired controller. Steps a. Take the impaired controller to the LOADER prompt: If the impaired controller Then…...
  • Page 21 To replace the boot media, you must remove the impaired controller module, install the replacement boot media, and transfer the boot image to a USB flash drive. Step 1: Remove the controller module - AFF C250 To access components inside the controller module, you must first remove the controller module from the system, and then remove the cover on the controller module.
  • Page 22 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 23 Thumbscrew Controller module cover. 7. Lift out the air duct cover. Step 2: Replace the boot media You locate the failed boot media in the controller module by removing the air duct on the controller module before you can replace the boot media. You need a #1 magnetic Phillips head screwdriver to remove the screw that holds the boot media in place.
  • Page 24 • A copy of the same image version of ONTAP as what the impaired controller was running. You can download the appropriate image from the Downloads section on the NetApp Support Site ◦ If NVE is enabled, download the image with NetApp Volume Encryption, as indicated in the download...
  • Page 25 ◦ If NVE is not enabled, download the image without NetApp Volume Encryption, as indicated in the download button. • If your system is an HA pair, you must have a network connection. • If your system is a stand-alone system you do not need a network connection, but you must perform an additional reboot when restoring the var file system.
  • Page 26 7. Close the controller module cover and tighten the thumbscrew.
  • Page 27 Controller module cover Thumbscrew 8. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. 9. Plug the power cable into the power supply and reinstall the power cable retainer. 10.
  • Page 28 Other parameters might be necessary for your interface. You can enter help ifconfig the firmware prompt for details. Boot the recovery image - AFF C250 You must boot the ONTAP image from the USB drive, restore the file system, and verify the environmental variables.
  • Page 29 If your system has… Then… No network connection and is in a a. Press when prompted to restore the backup configuration. MetroCluster IP configuration b. Reboot the system when prompted by the system. c. Wait for the iSCSI storage connections to connect. You can proceed after you see the following messages: date-and-time [node- name:iscsi.session.stateChanged:notice]:...
  • Page 30 Restore OKM, NSE, and NVE as needed - AFF C250 Once environment variables are checked, you must complete steps specific to systems that have Onboard Key Manager (OKM), NetApp Storage Encryption (NSE) or NetApp Volume Encryption (NVE) enabled. 1. Determine which section you should use to restore your OKM, NSE, or NVE configurations: If NSE or NVE are enabled along with Onboard Key Manager you must restore settings you captured at the beginning of this procedure.
  • Page 31 If the console displays… Then… The LOADER prompt Boot the controller to the boot menu: boot_ontap menu Waiting for giveback…. a. Enter at the prompt Ctrl-C b. At the message: Do you wish to halt this node rather than wait [y/n]? , enter: c.
  • Page 32 9. Confirm the target controller is ready for giveback with the storage failover show command. 10. Giveback only the CFO aggregates with the storage failover giveback -fromnode local command. -only-cfo-aggregates true ◦ If the command fails because of a failed disk, physically disengage the failed disk, but leave the disk in the slot until a replacement is received.
  • Page 33 Restore NSE/NVE on systems running ONTAP 9.6 and later Steps 1. Connect the console cable to the target controller. 2. Use the command at the LOADER prompt to boot the controller. boot_ontap 3. Check the console output: If the console displays… Then…...
  • Page 34 • This procedure is written with the assumption that you are moving the bezel, NVMe drives, and controller modules to the new chassis, and that the replacement chassis is a new component from NetApp. • This procedure is disruptive. For a two-node cluster, you will have a complete service outage and a partial outage in a multi-node cluster.
  • Page 35 • Suspend external backup jobs. • Necessary tools and equipment for the replacement. If the system is a NetApp StorageGRID or ONTAP S3 used as FabricPool cloud tier, refer to the Gracefully shutdown and power up your storage system Resolution Guide after performing this procedure.
  • Page 36 10. Unplug the power cord from each PSU. 11. Verify that all controllers in the impaired chassis are powered down. Replace hardware - AFF C250 Move the power supplies, hard drives, and controller module or modules from the impaired chassis to the new chassis, and swap out the impaired chassis from the equipment rack or system cabinet with the new chassis of the same model as the impaired chassis.
  • Page 37 Lever Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Set the controller module aside in a safe place, and repeat these steps for the other controller module in the chassis.
  • Page 38 Be sure to close the cam handle slowly so that it aligns correctly with the front of the drive carrier. It clicks when it is secure. 6. Repeat the process for the remaining drives in the system. Step 3: Replace a chassis from within the equipment rack or system cabinet You must remove the existing chassis from the equipment rack or system cabinet before you can install the replacement chassis.
  • Page 39 Complete the restoration and replacement process - AFF C250 You must verify the HA state of the chassis, run diagnostics, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit. Step 1: Verify and set the HA state of the chassis You must verify the HA state of the chassis, and, if necessary, update the state to match your system configuration.
  • Page 40 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.
  • Page 41 When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Replace the controller module hardware - AFF C250 To replace the controller module hardware, you must remove the impaired controller, move FRU components to the replacement controller module, install the replacement controller module in the chassis, and then boot the system to Maintenance mode.
  • Page 42 Make sure that you label the cables so that you know where they came from. Use the following video or the tabulated steps to replace a controller module: Animation - Replace a controller module 1. If you are not already grounded, properly ground yourself. 2.
  • Page 43 Thumbscrew Controller module cover. 7. Lift out the air duct cover.
  • Page 44 Step 2: Move the power supply You must move the power supply from the impaired controller module to the replacement controller module when you replace a controller module. 1. Disconnect the power supply. 2. Open the power cable retainer, and then unplug the power cable from the power supply. 3.
  • Page 45 Blue power supply locking tab Power supply 5. Move the power supply to the new controller module, and then install it. 6. Using both hands, support and align the edges of the power supply with the opening in the controller module, and then gently push the power supply into the controller module until the locking tab clicks into place.
  • Page 46 3. Repeat these steps for the remaining fan modules. Step 4: Move the boot media There is one boot media device in the AFF C250 under the air duct in the controller module. You must move it from the impaired controller module to the replacement controller module.
  • Page 47 Remove the screw securing the boot media to the motherboard in the impaired controller module. Lift the boot media out of the impaired controller module. a. Using the #1 magnetic screwdriver, remove the screw from the boot media, and set it aside safely on the magnet.
  • Page 48 Install each DIMM into the same slot it occupied in the impaired controller module. 1. Slowly push apart the DIMM ejector tabs on either side of the DIMM, and slide the DIMM out of the slot. Hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board.
  • Page 49 Remove screws on the face of the controller module. Loosen the screw in the controller module. Move the mezzanine card. 2. Unplug any cabling associated with the mezzanine card. Make sure that you label the cables so that you know where they came from. a.
  • Page 50 4. Insert the SFP or QSFP modules that were removed onto the mezzanine card. Step 7: Move the NV battery When replacing the controller module, you must move the NV battery from the impaired controller module to the replacement controller module. 1.
  • Page 51 4. Locate the corresponding NV battery holder on the replacement controller module and align the NV battery to the battery holder. 5. Insert the NV battery plug into the socket. 6. Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pack, and the battery pack latch engages and clicks into the opening on the side wall.
  • Page 52 Controller module cover Thumbscrew 3. Align the end of the controller module with the opening in the chassis, and then gently push the controller module halfway into the system. Do not completely insert the controller module in the chassis until instructed to do so. 4.
  • Page 53 The controller module should be fully inserted and flush with the edges of the chassis. Restore and verify the system configuration - AFF C250 After completing the hardware replacement and booting to Maintenance mode, you verify the low-level system configuration of the replacement controller and reconfigure system settings as necessary.
  • Page 54 ▪ A prompt warning that when entering Maintenance mode in an HA configuration you must ensure that the healthy controller remains down. You can safely respond to these prompts. Recable the system and reassign disks - AFF C250 Continue the replacement procedure by recabling the storage and confirming disk reassignment.
  • Page 55 Step 1: Recable the system Recable the controller module’s storage and network connections. Steps 1. Recable the system. 2. Verify that the cabling is correct by using Active IQ Config Advisor. a. Download and install Config Advisor. b. Enter the information for the target system, and then click Collect Data. c.
  • Page 56 You can respond when prompted to continue into advanced mode. The advanced mode prompt appears (*>). b. Save any coredumps: system node run -node local-node-name partner savecore c. Wait for the `savecore`command to complete before issuing the giveback. You can enter the following command to monitor the progress of the savecore command: system node run -node local-node-name partner savecore -s d.
  • Page 57 node1> `storage disk show -ownership` Disk Aggregate Home Owner DR Home Home ID Owner ID DR Home ID Reserver Pool ----- ------ ----- ------ -------- ------- ------- ------- --------- 1.0.0 aggr0_1 node1 node1 1873775277 1873775277 1873775277 Pool0 1.0.1 aggr0_1 node1 node1 1873775277 1873775277 1873775277 Pool0 8.
  • Page 58 -node replacement-node-name -onreboot true Complete system restoration - AFF C250 To restore your system to full operation, you must restore the NetApp Storage Encryption configuration (if necessary), and install licenses for the new controller, and return the failed part to NetApp, as described in the RMA instructions shipped with the kit.
  • Page 59 -node local -auto -giveback true Step 3: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 60 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.
  • Page 61 Make sure that you label the cables so that you know where they came from. 1. If you are not already grounded, properly ground yourself. 2. Unplug the controller module power supplies from the source. 3. Release the power cable retainers, and then unplug the cables from the power supplies. 4.
  • Page 62 Thumbscrew Controller module cover. 7. Lift out the air duct cover.
  • Page 63 Step 3: Replace a DIMM To replace a DIMM, you must locate it in the controller module using the DIMM map label on top of the air duct and then replace it following the specific sequence of steps. Use the following video or the tabulated steps to replace a DIMM: Animation - Replace a DIMM 1.
  • Page 64 2. Note the orientation of the DIMM in the socket so that you can insert the replacement DIMM in the proper orientation. 3. Slowly push apart the DIMM ejector tabs on either side of the DIMM, and slide the DIMM out of the slot. 4.
  • Page 65 2. Close the controller module cover and tighten the thumbscrew.
  • Page 66 Controller module cover Thumbscrew 3. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.
  • Page 67 Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information. Replace SSD drive - AFF C250 You can replace a failed SSD drive nondisruptively while I/O is in progress.
  • Page 68 If automatic drive assignment is enabled, the output shows in the “Auto Assign” column (for each controller module). b. If automatic drive assignment is enabled, disable it: storage disk option modify -node node_name -autoassign off You must disable automatic drive assignment on both controller modules. 2.
  • Page 69 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.
  • Page 70 If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt storage failover takeover -ofnode impaired_node_name...
  • Page 71 Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 72 of the controller module. Fan module 3. Align the edges of the replacement fan module with the opening in the controller module, and then slide the replacement fan module into the controller module. Step 4: Reinstall the controller module After you replace a component within the controller module, you must reinstall the controller module in the system chassis and boot it.
  • Page 73 Controller module cover Thumbscrew 2. Insert the controller module into the chassis: a. Ensure the latching mechanism arms are locked in the fully extended position. b. Using both hands, align and gently slide the controller module into the latching mechanism arms until it stops.
  • Page 74 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.
  • Page 75 3. Take the impaired controller to the LOADER prompt: If the impaired controller is Then… displaying… The LOADER prompt Go to Remove controller module. Waiting for giveback… Press Ctrl-C, and then respond when prompted. System prompt or password Take over or halt the impaired controller from the healthy controller: prompt storage failover takeover -ofnode impaired_node_name...
  • Page 76 Latching mechanism 5. Using both hands, grasp the controller module sides and gently pull it out of the chassis and set it on a flat, stable surface. 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover.
  • Page 77 Remove screws on the face of the controller module. Loosen the screw in the controller module. Remove the mezzanine card. a. Unplug any cabling associated with the impaired mezzanine card. Make sure that you label the cables so that you know where they came from. b.
  • Page 78 Do not apply force when tightening the screw on the mezzanine card; you might crack it. i. Insert any SFP or QSFP modules that were removed from the impaired mezzanine card to the replacement mezzanine card. 3. To install a mezzanine card: 4.
  • Page 79 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.
  • Page 80 for impaired controller SCSI blade. The command displays the node cluster kernel-service show name, quorum status of that node, availability status of that node, and operational status of that node. Each SCSI-blade process should be in quorum with the other nodes in the cluster. Any issues must be resolved before you proceed with the replacement.
  • Page 81 4. Insert your forefinger into the latching mechanism on either side of the controller module, press the lever with your thumb, and gently pull the controller a few inches out of the chassis. If you have difficulty removing the controller module, place your index fingers through the finger holes from the inside (by crossing your arms).
  • Page 82 Thumbscrew Controller module cover. Step 3: Replace the NVMEM battery To replace the NVMEM battery, you must remove the failed battery from the controller module and install the replacement battery into the controller module. Use the following video or the tabulated steps to replace the NVMEM battery: Animation - Replace the NVMEM battery 1.
  • Page 83 Squeeze the clip on the face of the battery plug. Unplug the battery cable from the socket. Grasp the battery and press the blue locking tab marked PUSH. Lift the battery out of the holder and controller module. 2. Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket.
  • Page 84 Step 4: Install the controller module After you have replaced the component in the controller module, you must reinstall the controller module into the chassis, and then boot it to Maintenance mode. You can use the following illustration or the written steps to install the replacement controller module in the chassis.
  • Page 85 ◦ If the scan reported no failures, select Reboot from the menu to reboot the system. Step 6: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return &...
  • Page 86 • PSUs are auto-ranging. Do not mix PSUs with different efficiency ratings. Always replace like for like. Use the appropriate procedure for your type of PSU: AC or DC.
  • Page 87 Option 1: Replace an AC PSU Use the following video or the steps to replace the PSU: Animation - Replace the power supply 1. If you are not already grounded, properly ground yourself. 2. Identify the PSU you want to replace, based on console error messages or through the red Fault LED on the PSU.
  • Page 88 Secure the power cable to the PSU using the power cable retainer. Once power is restored to the PSU, the status LED should be green. 7. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 89 Tighten the two thumb screws to secure the D-SUB DC power cable connector to the PSU. 7. Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 90 About this task • If you are using NetApp Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.
  • Page 91 If the impaired controller is Then… displaying… System prompt or password Take over or halt the impaired controller from the healthy controller: prompt storage failover takeover -ofnode impaired_node_name When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Step 2: Remove the controller module You must remove the controller module from the chassis when you replace a component inside the controller module.
  • Page 92 6. Turn the thumbscrew on the front of the controller module anti-clockwise and open the controller module cover. Thumbscrew Controller module cover. 7. Lift out the air duct cover.
  • Page 93 Step 3: Replace the RTC battery To replace the RTC battery, locate it inside the controller and follow the specific sequence of steps. Use the following video or the tabulated steps to replace the RTC battery: Animation - Replace the RTC battery 1.
  • Page 94 Gently pull tab away from the battery housing. Attention: Pulling it away aggressively might displace the tab. Lift the battery up. Note: Make a note of the polarity of the battery. The battery should eject out. The battery will be ejected out. 2.
  • Page 95 With positive polarity face up, slide the battery under the tab of the battery housing. Push the battery gently into place and make sure the tab secures it to the housing. Pushing it in aggressively might cause the battery to eject out again. 4.
  • Page 96 -node local -auto -giveback true Step 5: Return the failed part to NetApp Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the Part Return & Replacements page for further information.
  • Page 97 NetApp. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of NetApp.