Warranty Terms - Otto Bock BEBIONIC small User Manual

Warranty Terms

The bebionic hand comes with a 2-year-standard warranty from Otto Bock Healthcare Products
GmbH.
In addition, the following warranty pacakges are available at the date of purchase:
• 3-year-product warranty
• 5-year-product warranty
• Warranty extension from a 3- to 5-year-product warranty. The 2-year warranty extension can also
be purchased subsequently. But, it must be purchased no later than prior to the end of the 36th
month following the delivery date.
The warranty includes:
• Free of charge repair* of the prosthesis hand
• Free of charge replacement unit for the period of repair and maintenance in case of warranty
*Superficial damage and damage resulting from negligence or improper use are not included.
The warranty does not include wear and tear parts, such as gloves and batteries. An exception is the
"Minor repair package". This package includes a separate exchange of the gaiter, the clevis links
and the finger pulps.
With the 3- (with or without warranty extension) and the 5-year-warranty package you will
get:
• Free of charge maintenance in the 24th month and for a warranty period of 5 years an additional
free of charge maintenance in the 48th month
• Free of charge "Minor repair package"
Further information to the warranty coverage can be found in the warranty terms and conditions.
Hand Policy
Hands returned to the bebionic authorized service center will be assessed and where deemed beyond
repair will be replaced. Where a claim is made under warranty, this claim must be supported by
appropriate documentation. The warranty will be void on all system components if any components
have been subject to abuse, repair or maintenance by an uncertified person, deliberate damage, loads
beyond those for which the product was designed, or by modification or neglect. You must state that
you wish us to supply a replacement.
To identify the hand serial number, see outer edge of locking ring above the wrist unit.
Glove Policy
Cosmetic gloves are only replaceable under warranty where the failure is due to a manufacturing fault
as we have no control over the environment in which they are used. Please inspect the glove at first
fitting to identify any faults so that we can provide a replacement where necessary.
Please note: Each bebionic hand is fitted with a passive Radio Frequency Identity Device to allow
identification and trace during manufacture and in case of return to our bebionic service centres.
Returns
If bebionic components are to be returned for servicing please contact us or your local distributor
stating the hand's serial number. We will issue a returns number and returns form that will need
completing in full so your request can be dealt with promptly.