Nuvo INVU User Manual page 83

System Errors
INVU Sensor Band
Battery Level Is Too
Low.
General Error
Note:
If a problem persists, please contact Nuvo Group customer support via the support
chat in the app or at
NV-UMLS-0012
Cause
The battery level is too low.
The sensor band battery
level must be at least 20%
to perform a session.
An application error
occurred during the
session.
support@nuvocares.com
Invu by Nuvo™User Manual
Recommended Actions
abdomen and contact customer
support via the support chat in the
app or at support@nuvocares.com
or 1-800-554-9041 (USA only).
Turn Off the sensor band.
Remove the sensor band from
your abdomen and clean it.
Charge it for at least 30 minutes
using the INVU original charger.
Disconnect the INVU sensor
band from the charger.
Power On the sensor band.
Follow session preparation
instructions and start a new
session.
If the battery level is at least 20%,
you can start a new session
otherwise a message to charge your
sensor band will appear on the
home page.
Please see section 3.3 for charging
instructions.
Press the CLOSE button.
Restart the session.
If the problem persists, please
contact customer support via the
support chat in the app or at
support@nuvocares.com
554-9041 (USA only).
or at 1-800-554-9041 (USA only).
Troubleshooting
or 1-800-
77