Nuvo INVU User Manual page 78

Troubleshooting
INVU Sensor Band™ Connectivity Troubleshooting
Problem
Permission denied
error.
Note:
If a problem persists, please contact Nuvo Group customer support via the support
chat in the app or at
72
Cause
Your phone and the device
are not paired or problem
in pairing
Permissions needed by the
application were not
granted.
support@nuvocares.com
Recommended Actions
Try rescanning the band's QR code
by pressing RESCAN via the settings
screen in the INVU app
(Menu>Settings).
If the problem persists, please
contact customer support via the
support chat in the app or at
support@nuvocares.com
554-9041 (USA only).
Press button "TO SETTINGS" to
navigate to the mobile device
Settings.
Grant the requested permissions
(Bluetooth, Location or Camera).
Restart the application.
or at 1-800-554-9041 (USA only).
or 1-800-
Nuvo Group Ltd.