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Fault diagnostics
The eR7 AGA's electronic system has a built in diagnostic programme which will advise if an issue has
been detected. Most faults will be shown either by the zone display lights rapid flashing or an error
code either being displayed on the cookers display screen /customers handset screen.
When a customer reports a new issue, the error code must be obtained before any action is taken.
This will assist with a first time resolution wherever possible.
The customers handset error codes give an initial indication of the issue being experienced and can
be used to assist with a first time resolution. They should be requested at the time the fault is
reported by the customer
If the customer's user panel display shows an error code it will be one of the three below:
Error code FE: Touch panel microcontroller unresponsive or malfunctioned. A reboot may
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resolve the issue, if the fault is still visible after the reboot, the panel will need to be
investigated and possibly replaced.
Error code VE: Main controller firmware version incompatible. PCB with 6.1 or higher softer
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is required, change the PCB.
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Error code CE: No response from main controller. Check the connection and condition of the
COMS cable and the sockets on the PCB and facia.
Should the customer report an error code on their eR7 AGA and you are required to visit site to
investigate, then the Tek vision software must be connected using the connection key and your
laptop. This software will give you full visibility of any faults which have occurred previously and also
which are currently present, aiding the correct fault diagnosis.
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