Troubleshooting Game Problems; Troubleshooting Hard Drive Problems - HP Compaq Presario,Presario 7481 Supplementary Manual

6-12 Troubleshooting Guide

Troubleshooting Game Problems

Symptom
Game crashes
frequently.
Graphic distortion or
blank screen exists
during game's
introduction.

Troubleshooting Hard Drive Problems

Symptom
Internet PC seems to
have locked up.
Hard drive error
message is
displayed.
Hard drive fault
protection error
message is
displayed.
Insufficient memory
message is
displayed.
Games
Problem
Minimum hardware or
software requirements set by
Game manufacturer have not
been met.
Game was not set up properly
when installed.
Incorrect version of game.
Hard Drive
Problem
Program in use has stopped
responding to commands.
Part of hard drive has failed.
Part of hard drive has potential
to fail or could already have
failed.
All memory in Internet PC is
being used by open programs
and memory is needed for
desired task.
Solution
Review the game documentation or
packaging for minimum requirements.
Reinstall the program, noting any settings
and default selections that pertain to your
Internet PC, and restart the game.
Contact game manufacturer for updated
version of game.
Solution
Attempt a normal Windows shutdown.
If this fails, restart your Internet PC by
pressing the Power button for 4 or more
seconds to power it off. To restart your
Internet PC, press the Power button again.
Run the Windows Maintenance Wizard to
repair the drive. Refer to Maintaining Your
Internet PC in the User's Guide.
Call a Compaq Authorized Service
Provider. Refer to your Warranty Statement
for details.
Close one or more programs and retry.
It may also be necessary to restart
Windows to recover memory should this
fail.