Troubleshooting Cd Or Dvd Problems - HP Compaq Presario,Presario 7481 Supplementary Manual

6-4 Troubleshooting Guide

Troubleshooting CD or DVD Problems

Symptom
CD or DVD drive
cannot read a disc or
takes too long to
start.
CD or DVD
Problem
CD has been inserted upside
down.
The DVD drive will take longer
to start because it has to
determine the type of media,
such as audio or video being
played, before it can begin
playing.
CD or DVD disc is dirty.
Windows does not detect CD
or DVD driver.
Solution
Reinsert the CD with the label facing up.
Wait at least 30 seconds to let the DVD
drive determine the type of media being
played. If disc still does not start, see the
solutions for related problems.
Clean CD or DVD with a CD cleaning kit
available in most computer stores.
 1. On the Taskbar, click the Start button
and point to Settings.
 2. Click Control Panel and double-click
M
System icon.
 3. Click the Device Manager tab.
 4. Click the
next to the CD or DVD
disc, and select the installed driver.
 5. Click the Remove button, and click
OK twice.
 6. Restart your Internet PC and let
Windows redetect the CD or DVD
driver.