HP Compaq Presario,Presario 7481 Supplementary Manual page 75

Symptom
Mouse does not
respond to
movement or is too
slow.
Mouse will only
move vertically or
horizontally.
Keyboard and Mouse
Problem
Keyboard needs repair.
Mouse connector is not
properly connected.
Mouse roller ball is dirty.
Program in use has stopped
responding to commands.
Mouse roller ball is dirty.
Mouse needs repair.
Troubleshooting Guide
Solution
Call a Compaq Authorized Service
Provider. Refer to your Warranty Statement
for details.
Shut down your Internet PC using your
keyboard.
 1. Press the Ctrl and Esc keys
simultaneously.
 2. From the Windows Start menu, use
the arrow keys to select Shut
Down..., and press the Enter key.
 3. Select the Shut down option (you may
need to use the arrow keys to select
it).
 4. Click OK.
After the shutdown is complete, reconnect
the mouse connector on the rear of your
Internet PC and restart the computer.
Remove roller ball cover from bottom of
mouse and clean with mouse cleaning kit
available in most computer stores.
Shut down your Internet PC using your
keyboard. Refer to the problem "Mouse
connector is not properly connected" for
details on how to shut down using your
keyboard.
Remove roller ball cover from bottom of
mouse and clean with mouse cleaning kit
available in most computer stores.
Replace mouse. Call a Compaq Authorized
Service Provider. See your Warranty
Statement for details.
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