Troubleshooting Internet Access Problems - HP Compaq Presario,Presario 7481 Supplementary Manual

Troubleshooting Internet Access Problems

Symptom
Cannot connect to
the Internet.
Cannot
automatically launch
Internet programs.
Cannot use the
Internet because the
fax modem is busy
or no dial tone
found.
Internet
Problem
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Internet keyboard failed.
If using America Online (AOL)
as your ISP, you must log in to
AOL before some programs
will start.
Telephone or modem line
connections are not connected
properly.
If no dial tone is found,
another telephone handset on
the same line is not on the
receiver.
Messages have not been
cleared from answering
service.
Troubleshooting Guide
Solution
Verify Internet settings, or contact your ISP
for assistance.
Reconnect the modem, verifying the
following connections: Telephone Line to
Telephone (for external phone sets) and
Telephone Line to Wall Jack (from Internet
PC to wall).
Verify your Web browser is installed and
set up to work with your ISP.
Call a Compaq Authorized Service
Provider. Refer to your Warranty Statement
for details.
Log in to AOL and launch your desired
program.
Reconnect the modem, verifying the
following connections: Telephone Line to
Telephone (for external phone sets) and
Telephone Line to Wall Jack (from Internet
PC to wall).
Verify all telephone handsets on the same
line are on the receiver.
If you use an answering service that
modifies your telephone's dial tone to
inform you of messages, clear all
messages and try your call again.
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