Troubleshooting Configuration Problems; Troubleshooting Overview - HP 9000 Series 700 Manual

Using the hp dtc manager/ux
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Troubleshooting configuration problems
This chapter provides information about simple troubleshooting procedures that are
designed to help you solve common DTC configuration problems. It does not cover
procedures for resolving DTC hardware problems. Refer to your DTC hardware
manual for information about how to use the DTCs diagnostics port to troubleshoot
hardware problems.

Troubleshooting overview

Before you begin troubleshooting, answer the following questions to help locate the
possible source of the problem:
The dtcdiag command can help you isolate the problem to a specific board or port
on a DTC.
Troubleshooting procedures make use of the dtcdiag, dtcping and dtccheckip
commands which are explained in chapter 13. If error messages are displayed when
you try to run dtcconfig, dtcdiag or dtcping refer to "Solving dtcconfig, dtcping
and dtcdiag problems" in this chapter.
Problems with DTC communication are likely to be a result of trouble with one of
several distinct subsystems.
Does the problem seem isolated to a particular user or to a particular program?
Can the problem be reproduced?
Does the problem affect all users on a specific DTC, a specific board on a DTC,
or a specific port on a DTC?
Faulty DTC hardware.
If you suspect a DTC hardware problem, consult the DTC hardware manual.
Improper or invalid DTC configuration.
Improper functioning of Internet services on the destination host.
Improperly installed DTC Manager/UX software.
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