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HP Compaq Presario,Presario SR1108 Support Manual

Hp compaq presario,presario sr1108: warranty.
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Compaq Presario Desktop Products
Warranty and
Support Guide
1 Year Parts Replacement on Hardware with Available Shipment
of Replacement Parts — Compaq's award-winning Easy Access
Design makes it easy!
1 Year Free Labor on Hardware
1 Year Free Hardware Technical Support
30 Days Free Software Technical Support to Get You
Up-and-Running
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We
have specialists available to help you with your technical support questions as they arise
via the Web or phone (see Contact Numbers chart within this document). As our valued
customer, we want to make sure that your support needs are met and any issues resolved
as quickly as possible.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it's important to have the
following information handy. Please take a moment to write down your product
information, located on the rear of the PC, for future reference.
Product Name: _________________________________________________________________
Model Name: __________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________

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   Summary of Contents for HP Compaq Presario,Presario SR1108

  • Page 1 Compaq Presario Desktop Products Warranty and Support Guide 1 Year Parts Replacement on Hardware with Available Shipment of Replacement Parts — Compaq’s award-winning Easy Access Design makes it easy! 1 Year Free Labor on Hardware 1 Year Free Hardware Technical Support...
  • Page 2: Software Support

    Favorites list found in your Internet Explorer browser. Phone and e-mail support may not exist if no information is given. For software not listed, the HP Customer Care Center provides 30-day limited support. All software titles, below, may not be included with your PC.
  • Page 3: Troubleshooting

    Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred.
  • Page 4: Internet Access

    Internet Access Symptom Problem Cannot connect to the Internet Service Provider (ISP) Internet. account is not set up properly. Modem is not set up properly. Web browser is not set up properly. Keyboard and Mouse Symptom Problem Keyboard commands and Keyboard connector is not typing are not recognized properly connected.
  • Page 5: Recovering From Software Problems

    The Software Repair Wizard (select models only) is an icon on the desktop or in the Organize software program, or in the Help and Support Center. To start the wizard, click the icon or click Start, choose All Programs, PC Help &...
  • Page 6 • Driver Rollback This Microsoft Windows XP feature is part of the Windows Installer program used with the Add or Remove Programs utility in the Control Panel. It can revert to the previous version of a driver program if an installation fails when you are installing a new version of the driver program.
  • Page 7 2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the ”recovery partition.” The recovery partition takes up some space on your hard drive. 3 You can copy the information of this recovery partition onto CDs or DVDs.
  • Page 8: System Restore

    To run the Recovery CD-DVD Creator program: 1 Close any open programs. To close programs, click X in the upper-right corner of each window. 2 Click Start on the taskbar. 3 Choose All Programs. 4 Choose PC Help & Tools. 5 Click Compaq Recovery CD-DVD Creator.
  • Page 9: Starting System Recovery If The Pc Is Responding

    6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and then turn on the PC. Starting System Recovery If the PC Is Not Responding 1 Turn off the PC.
  • Page 10: Recovery Discs

    10 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and turn on the PC. 11 Reinstall software not originally installed on the PC by the factory.
  • Page 11 There’s lots of helpful information included with your Compaq Presario. First look at Help on your Windows desktop (to access it, click Start on the taskbar). It contains more detailed help and will give you suggestions on how to fix the problem.
  • Page 12: Hardware Limited Warranty

    Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date.
  • Page 13: Exclusive Remedy

    These terms and conditions supersede any prior agreements or representations — including representations made in HP sales literature or advice given to you by HP or an agent or employee of HP — that may have been made in connection with your purchase or lease of the HP Hardware Product.
  • Page 14: Limited Warranty Period

    HP employees or subcontractors; (c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information and systems determined necessary by HP to provide timely support; (d) ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible;...
  • Page 15: Options And Software Limited Warranties

    (3) years from the date you purchased the HP Option. The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller. Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start date.
  • Page 16: Software Technical Support

    Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for thirty (30) days from date of purchase. See ”Contacting HP”...
  • Page 17 EULA or if you fail to comply with any term or condition of this EULA. 8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product.
  • Page 18 Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control.
  • Page 19: Declaration Of Conformity

    DECLARATION OF CONFORMITY Manufacturer’s Name: Manufacturer’s Address: declares, that the product(s) Product: Model Number(s): Product Options: conforms to the following Product Specifications: Safety: IEC 60950: 1999 / EN60950: 2000 IEC 60825-1: 1993 +A1 / EN 60825-1:1994 +A11 Class 1 (Laser/LED) GB4943: 2001 EMC: CISPR 22: 1997 / EN 55022: 1998 +A1 Class B...
  • Page 20: Operating Specifications

    Operating Specifications Electrical ratings: 100–127 V /200–240 V , 4/2 A or 6/3 A or 8/4 A, 50/60 Hz Operating temperature: 5° to 35° C (On models with DVD+RW/+R drives, the operating temperature is 5° to 30° C.) Storage temperature: –30°...
  • Page 21: Additional Safety Information

    • For automatically answered incoming calls: Incoming calls shall be answered between 3 and 30 seconds of the first ring. For correct operation of the ringers in each device, the total of the RNs (ringer number) of all devices connected to a single line at any time should not exceed 5.
  • Page 22: Tv Antenna Connectors Protection

    Should the unit ever require maintenance, contact an authorized service location. WARNING: Use of controls, adjustments, or performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives.
  • Page 24 Printed in...

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