Troubleshooting Fax Modem Problems - HP Compaq Presario,Presario 7481 Supplementary Manual

6-10 Troubleshooting Guide

Troubleshooting Fax Modem Problems

Symptom
Cannot send or
receive faxes.
Connection has
failed.
Fax Modem
Problem
Fax modem is not connected
properly.
Ten-digit phone number is not
properly entered or number
being dialed is not a fax
number.
Internet PC is turned off or
third-party program is closed.
Fax modem has failed.
Solution
Reconnect the fax modem, verifying the
following connections: Telephone Line to
Telephone (for external phone sets) and
Telephone Line to Wall Jack (from Internet
PC to wall).
Verify whether mandatory area code is
included in number being dialed or correct
fax number is being dialed.
Some third-party fax software can only be
used to receive faxes when the program is
open.
Call a Compaq Authorized Service
Provider. Refer to your Warranty Statement
for details.