Canon MultiPASS F50 User Manual page 78

F50 Chapter 9-33.qxd
F50 MFP User's Manual
Problem Problem Problem Problem
Cannot send a
fax
(continued)
Cannot receive
a fax
automatically
7 7 2 2
6/20/01 5:19 PM Page 72
Possible Cause Possible Cause Possible Cause Possible Cause
Error occurred Print an ACTIVITY REPORT and check for an error. See "Printing
during sending Reports on Demand" on page 18.
No dial tone Press the Hook
to the F50 MFP to hear a dial tone. If no dial tone is present,
disconnect the F50 MFP from the jack on the wall. Check the wall
jack with a working phone. If no dial tone is detected, contact
your phone company. If a dial tone is heard, plug the F50 MFP into
a different wall jack. If you still do not hear a dial tone, contact the
Customer Care Center.
Line type set The F50 MFP is set to Touch Tone dialing. If your phone line uses
rotary dialing, change the setting. See the online MultiPASS
incorrectly
User's Guide on your CD-ROM.
The receiving fax Make sure the receiving fax machine is compatible with G3 fax
machine may not machines.
be a G3 fax
machine
Speed dial Check that One-Touch or Coded Speed Dial is programmed
programmed correctly. You can print a One-Touch or Coded Speed Dial List to
incorrectly confirm that the number was correctly entered. NOTE:
the number is programmed exactly as it would be dialed
manually.
Phone line not Make sure all phone line connections are secure.
connected properly
Error occurred Check the LCD for an error message. You can also print an
during reception ACTIVITY REPORT and check for an error. See "Setting up and
Printing Reports" on page 25.
F50 MFP not set to For the F50 MFP to receive faxes automatically, the receive mode
receive must be set to FAX ONLY MODE, FAX/TEL AUTO SW, ANS. MACHINE
automatically MODE, or DRPD. See "Faxing Automatically" on page 25.
Memory is full Print out any documents stored in the memory. See "Printing and
Deleting Documents in Memory" on page 32.
MultiPASS Toolbar Check the MultiPASS Toolbar for received faxes. See
received the fax "Using the MultiPASS Toolbar" starting on page 5.
Multi-purpose tray Make sure paper is loaded in the multi-purpose tray. See
empty "Loading Paper" on page 3.
Hardware error Check the LCD display for a message, then take the appropriate
action to correct the error and clear the message. Press Resume
to continue.
Try This Try This Try This Try This
Hook button or lift the handset on the phone connected Hook Hook
NOTE: Ensure that NOTE: NOTE:
Resume Resume Resume