Canon MultiPASS F50 User Manual page 76

F50 Chapter 9-33.qxd
F50 MFP User's Manual
Troubleshooting Software and Installation Troubleshooting Software and Installation
Troubleshooting Software and Installation Troubleshooting Software and Installation
Problem Problem Problem Problem
Cannot install
MultiPASS
Suite
Unable to
communicate
with device
Error message:
The Canon
MultiPASS
hardware could
not be
initialized
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Possible Cause Possible Cause Possible Cause Possible Cause
Other applications Close any open software applications, including anti-virus
running in programs, then install the software again.
background
Installation not If installation did not start automatically when you inserted the
starting CD-ROM:
automatically when
1. Double-click My Computer
CD is inserted into
the drive
2. Double-click csplash.exe
Previous MultiPASS Always uninstall the previous version of the software prior to
software version installing a new version. Close all MultiPASS programs, including
installed the Toolbar. Remove the MultiPASS software using the Windows
Add/Remove Programs utility, or using the Canon MultiPASS Add/Remove Programs Add/Remove Programs Add/Remove Programs
uninstall program as described in the online MultiPASS Suite on
your CD-ROM.
Loose printer cable Verify that the cable is securely connected to both your PC and the
port correct printer.
MultiPASS Status To print to the F50 MFP, the MultiPASS Status Monitor must be
Monitor not running. Launch the Status Monitor from the MultiPASS Program
running menu. See "To open the Status Monitor" on page 10.
F50 MFP is not on Ensure that the power cord is connected to the F50 MFP and
plugged into a working outlet.
Press the ON/OFF
Printer cable is Ensure that the cable connection (USB or parallel) is secure on
loose or both the F50 MFP and the PC.
disconnected
Another port device The Canon MultiPASS hardware and software is not compatible
is interfering with with parallel port data "pass through" devices. If you are using a
the Canon "data pass through" device, you must unplug it and connect the
MultiPASS port MultiPASS directly to the parallel port on your PC.
drivers
Another driver is There is another program that uses the parallel port to which the
interfering with the MultiPASS printer is connected. Try changing your other printers
Canon MultiPASS to a port other than the port used by your F50 MFP. If this does not
port drivers correct the problem, the interfering printer driver may need to be
disabled or uninstalled.
Try This Try This Try This Try This
My Computer on the Windows desktop, then
My Computer My Computer
double-click CD-ROM drive CD-ROM drive CD-ROM drive. CD-ROM drive
csplash.exe.
csplash.exe csplash.exe
ON/OFF ON/OFF button to turn the unit on. ON/OFF