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Canon MultiPASS F50 User Manual

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F50 Front matter-33.qxd
6/20/01
4:59 PM
Page i
MultiPASS
F50
TM
Color Bubble Jet
Printer/Copier/Scanner/Fax
TM
User's Manual

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Summary of Contents for Canon MultiPASS F50

  • Page 1 F50 Front matter-33.qxd 6/20/01 4:59 PM Page i MultiPASS Color Bubble Jet Printer/Copier/Scanner/Fax User’s Manual...
  • Page 2 C C o o p p y y r r i i g g h h t t This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc.

  • Page 3: Table Of Contents

    Contents-33.qxd 6/20/01 5:00 PM 1 Introduction What the F50 MFP Can Do ....... . .1 The MultiPASS Toolbar .
  • Page 4 Contents-33.qxd 6/20/01 5:00 PM MultiPASS F50 User’s Manual Setting a Distinctive Ring Pattern ..... . .15 Setting Up and Printing Reports ......16 Activity Report .
  • Page 5 Contents-33.qxd 6/20/01 5:00 PM Adjusting Print Quality .......41 Automatically Smoothing Images ..... . .43 Adjusting Color Balance, Intensity and Brightness .
  • Page 6 Contents-33.qxd 6/20/01 5:00 PM MultiPASS F50 User’s Manual Customer Care Center ........82 10 Appendix Safety Information .

  • Page 7: Introduction

    F50 Chapter 1-33.qxd 6/20/01 What the F50 MFP Can Do Congratulations on purchasing your Canon MultiPASS F50 multifunction unit! The F50 MFP eliminates the need for multiple devices in your home or office by incorporating the functions of: P P r r i i n n t t e e r r...

  • Page 8: The F50 Mfp Unit

    F50 Chapter 1-33.qxd 6/20/01 MultiPASS F50 User’s Manual The F50 MFP Unit ADF REFERENCE DOCUMENT COVER Open to place a document on the glass PLATEN GLASS 5:05 PM Page 2 ADF (AUTOMATIC DOCUMENT FEEDER) DOCUMENT GUIDES ADF COVER CONTROL PANEL OUTPUT TRAY SCANNING LOCK...

  • Page 9: Control Panel Menus

    F50 Chapter 1-33.qxd 6/20/01 Control Panel Menus Menu options on the control panel vary depending on whether C C o o p p y y , F F a a x x or S S c c a a n n mode is selected.
  • Page 10 F50 Chapter 1-33.qxd 6/20/01 MultiPASS F50 User’s Manual To load envelopes: Open Scanning unit Press the O O p p e e n n button on the side of the F50 MFP, then lift the scanning unit. Set paper thickness lever Adjust the paper thickness lever to the right, then close the scanning unit until it clicks into place.

  • Page 11: How To Use The Multipass Toolbar

    6/20/01 How to Use the MultiPASS Toolbar The Canon MultiPASS Suite is a software program that provides tools for quickly accessing and using many of the features of your F50 MFP. With the MultiPASS Toolbar, your F50 MFP is fully integrated with your PC as a printer, copier, scanner and fax.

  • Page 12: Getting More Help

    F50 Chapter 2-33.qxd 6/20/01 MultiPASS F50 User’s Manual Getting More Help This manual describes some of the features of your F50 MFP and how to use them. For more information, see the online MultiPASS Software Guide available on your MultiPASS CD-ROM. Using the MultiPASS Toolbar Opening the toolbar provides direct access to the MultiPASS features.

  • Page 13: Working With Saved Multipass Files

    F50 Chapter 2-33.qxd 6/20/01 Define settings for operation Make the desired modifications for each operation, referring to the online help as needed. When one tab is complete, select the next tab and continue. Click O O K K to save the new settings and exit the dialog box. Working with Saved MultiPASS Files When a document is scanned with the Scan to Save option or is saved from within the MultiPASS viewer, it is saved in the My MultiPASS folders.

  • Page 14: Viewing, Editing And Printing Saved Documents

    To create the Address Book: Open Canon Address Book Profile Click S S t t a a r r t t , P P r r o o g g r r a a m m s s , C C a a n n o o n n M M u u l l t t i i P P A A S S S S S S u u i i t t e e 4 4 . . 0 0 , then C C a a n n o o n n M M u u l l t t i i P P A A S S S S A A d d d d r r e e s s s s B B o o o o k k P P r r o o f f i i l l e e .

  • Page 15: Faxing Or Emailing Saved Documents

    F50 Chapter 2-33.qxd 6/20/01 Create an Address Book Click C C r r e e a a t t e e N N e e w w W W i i n n d d o o w w s s A A d d d d r r e e s s s s B B o o o o k k ( ( W W A A B B ) ) f f i i l l e e f f o o r r M M u u l l t t i i P P A A S S S S , then click O O K K .

  • Page 16: The Multipass Status Monitor

    F50 Chapter 2-33.qxd 6/20/01 MultiPASS F50 User’s Manual To receive faxes to the MultiPASS Suite: Access toolbar Click the icon on the MultiPASS Toolbar. Set up Fax Receive mode on the PC In MultiPASS Explorer, click the M M u u l l t t i i P P A A S S S S menu, then select D D e e v v i i c c e e S S e e t t u u p p / / S S p p e e e e d d D D i i a a l l , then M M u u l l t t i i P P A A S S S S F F 5 5 0 0 .

  • Page 17: Setting Up Your Fax

    F50 Chapter 3-33.qxd 6/20/01 Below are the control panel buttons you will use for setting up your fax. Before you can use your F50 MFP for faxing, you will need to connect the F50 MFP to your phone line, then fully configure the F50 MFP for faxing. Connecting Your Fax Connect your F50 MFP to the wall jack as shown on the next page.

  • Page 18: Configuring Your Fax

    F50 Chapter 3-33.qxd 6/20/01 MultiPASS F50 User’s Manual For external devices, such as answering machine, phone or data modem For phone line If you use an external device with your F50 MFP, be sure to select the correct receive mode for that device. (See “Setting the Fax Receive Mode” on page 14.) Configuring Your Fax There are specific steps you should take to configure your fax for optimum performance:...

  • Page 19: Entering Sender Information

    F50 Chapter 3-33.qxd 6/20/01 Entering Sender Information FCC rules state that sender information must be transmitted with every fax sent. This includes the fax number, personal or company name and the date and time sent. To enter sender information: Access DATE & TIME Press D D A A T T E E &...

  • Page 20: Switching From Touch Tone To Rotary Dialing

    F50 Chapter 3-33.qxd 6/20/01 MultiPASS F50 User’s Manual When done, press exit. Switching from Touch Tone to Rotary Dialing Your F50 MFP is set to operate with a touch tone line. If your line does not support touch tone dialing, you can reset the F50 MFP for rotary dialing.

  • Page 21: Setting A Distinctive Ring Pattern

    F50 Chapter 3-33.qxd 6/20/01 To select a receive mode: Access RECEIVE MODE Press Press to access. Select receive mode Press setting. Press Setting a Distinctive Ring Pattern Distinctive Ring Pattern Detection (D D R R P P D D ) is a service offered by most phone companies, providing multiple phone numbers with different ring patterns on the same line.

  • Page 22: Setting Up And Printing Reports

    F50 Chapter 3-33.qxd 6/20/01 MultiPASS F50 User’s Manual To set your custom fax ring pattern: Access RX SETTINGS until F F A A X X S S E E T T T T I I N N G G S S appears. Press Press Press Set DRPD SELECT FAX...
  • Page 23 F50 Chapter 3-33.qxd 6/20/01 INDICATES AN ENTRY THAT HAS APPEARED ON A PREVIOUS REPORT Sample Activity Report OK: TRANSMISSION SUCCESSFUL NG: SOME OR NO PAGES SENT NUMBER OF PAGES SENT TRANSMISSION DURATION TRANSMISSION TIME Sample TX (Transmission) Report 5:08 PM Page 17 TRANSACTION (TX/RX) NUMBER TRANSACTION MODE...

  • Page 24: Printing Reports On Demand

    F50 Chapter 3-33.qxd 6/20/01 MultiPASS F50 User’s Manual power outage, showing the telephone number or ID transmitted. The remaining reports can be printed on demand only. • • U U s s e e r r D D a a t t a a L L i i s s t t prints all of the entered sender information and current settings.

  • Page 25: Enabling/Disabling Automatic Reports

    F50 Chapter 3-33.qxd 6/20/01 can still print it on demand. See “Printing Reports on Demand” on previous page. To enable/disable automatic report printing: Access desired report Press Press Press Enable/disable automatic printing Press P P R R I I N N T T E E R R R R O O R R O O N N L L Y Y causes a report to print only when a transmission error (TX) or reception error (RX) occurs.
  • Page 26 F50 Chapter 3-33.qxd 6/20/01 5:08 PM Page 20 MultiPASS F50 User’s Manual 2 2 0 0...

  • Page 27: How To Fax

    F50 Chapter 4-33.qxd 6/20/01 Below are the control panel buttons you will use for faxing. With the F50 MFP, you can: • Send or receive faxes manually • Send faxes with Coded Dialing or One-Touch Speed Dialing • Send the same fax to a selected group of recipients. If you have set the MultiPASS Suite to upload received faxes from the F50 MFP to your PC, but your PC is off, the F50 MFP will store the received faxes in its memory.

  • Page 28: Sending And Receiving Faxes Manually

    F50 Chapter 4-33.qxd 6/20/01 MultiPASS F50 User’s Manual Sending and Receiving Faxes Manually Faxes can be sent manually from the F50 MFP at any time. Depending on the mode you’ve set for receiving faxes (see “Setting the Fax Receive Mode” on page 14) you can also manually receive faxes if needed. Sending Faxes To manually send a fax: Load document...

  • Page 29: Redialing A Busy Number

    F50 Chapter 4-33.qxd 6/20/01 Send Fax Click O O K K to send the document. The S S e e n n d d F F a a x x dialog box will appear. Follow the on-screen instructions. Redialing a Busy Number There are two methods of redialing: manual and automatic.

  • Page 30: Receiving Faxes Manually

    F50 Chapter 4-33.qxd 6/20/01 MultiPASS F50 User’s Manual Turn AUTO REDIAL on or off Press To adjust number of redial attempts and redial interval: Access AUTO REDIAL Follow step one for enabling/disabling automatic redial on previous page. AUTO REDIAL must be on. Access REDIAL TIMES Press to access, then press...

  • Page 31: Canceling A Fax

    F50 Chapter 4-33.qxd 6/20/01 you hear a slow beep, press If you are not near the F50 MFP, press 2 2 5 5 (the remote receiving code) on the numeric keypad on your phone, then hang up. Canceling a Fax You can cancel current incoming or outgoing faxes.
  • Page 32 F50 Chapter 4-33.qxd 6/20/01 MultiPASS F50 User’s Manual To program a One-Touch fax number: Access 1-TOUCH SPD DIAL Press until T T E E L L R R E E G G I I S S T T R R A A T T I I O O N N appears. Press twice to access 1 1 - - T T O O U U C C H H S S P P D D D D I I A A L L .

  • Page 33: Using One-Touch Speed Dial Button Labels

    F50 Chapter 4-33.qxd 6/20/01 To send a fax using One-Touch Speed Dialing: Load document Insert the document face up in the ADF tray, or face down on the glass. Access fax mode Press Select phone number Press the One-Touch Speed Dial button that corresponds to the desired fax number.
  • Page 34 F50 Chapter 4-33.qxd 6/20/01 MultiPASS F50 User’s Manual Press Select code (00-99) Press If a Speed Dial Code is already set up, the number will appear. If a group is registered for that code (see Group Dialing on the next page), the message GROUP DIAL appears.

  • Page 35: Group Dialing

    F50 Chapter 4-33.qxd 6/20/01 If editing, enter the correct phone number. Press twice to save these settings. Delete or edit name Press If editing, enter the correct name. Press twice to save these settings. Press To send a fax using Coded Speed Dialing: Load document Insert the document face up in the ADF tray, or face down on the glass.
  • Page 36 F50 Chapter 4-33.qxd 6/20/01 MultiPASS F50 User’s Manual Before setting up a Group Dial list, print a list of One-Touch or Coded Speed Dial numbers and codes. You can also print Group Dial lists after they are set up. See “Printing Reports on Demand”...

  • Page 37: Faxing To A Group

    F50 Chapter 4-33.qxd 6/20/01 To delete an entry from the Group Dial list: Access GROUP DIAL Press Press Select Group Dial list Press Press twice. Delete entry Press Press and hold the message ERASING END. Press to save. If you want to delete another phone number, press the phone number list again.

  • Page 38: Working With Faxes Stored In Memory

    F50 Chapter 4-33.qxd 6/20/01 MultiPASS F50 User’s Manual To fax to a group: Load document Insert the document face up in the ADF tray, or face down on the glass. Select group Press the One-Touch Speed Dialing button for the group to which you want to fax, or press Dial list on the numeric keypad.
  • Page 39 F50 Chapter 4-33.qxd 6/20/01 Regularly deleting documents from memory keeps the memory free for these operations. To print or delete a specific document, you must first print a D D o o c c u u m m e e n n t t M M e e m m o o r r y y L L i i s s t t and locate the document’s reference number (TX/RX NO.) on the list.

  • Page 40: Controlling Fax Appearance And Quality

    F50 Chapter 4-33.qxd 6/20/01 MultiPASS F50 User’s Manual When finished printing documents, press To delete a document from memory: Review document list Review the document list to find the TX/RX NO. that refers to the document you want to delete. Access DELETE DOCUMENT Press until M M E E M M O O R R Y Y R R E E F F E E R R E E N N C C E E appears.

  • Page 41: Setting Contrast And Resolution

    F50 Chapter 4-33.qxd 6/20/01 To send a color fax: Load document Insert the document face up in the ADF tray, or face down on the platen glass. Enter fax mode Press Select color Press Dial number Using the numeric keypad, dial the number. Press If you receive the error message T T R R Y Y A A G G A A I I N N I I N N B B &...
  • Page 42 F50 Chapter 4-33.qxd 6/20/01 MultiPASS F50 User’s Manual To adjust contrast: Press Press to adjust for a higher contrast, and Press to save the settings. To set the scanning resolution: Access FAX RESOLUTION Press Select Color or B&W The default is B&W Standard. If you are working with a color document and want to fax in color, you must specify so.

  • Page 43: Sequential Broadcasting

    F50 Chapter 4-33.qxd 6/20/01 Sequential Broadcasting With sequential broadcasting, you can scan a document once and send it to multiple locations. You can broadcast the same document to up to 113 locations, using a combination of One-Touch Speed Dialing (12 locations maximum), Coded Speed Dialing (100 locations maximum) and regular redialing (1 additional location).
  • Page 44 F50 Chapter 4-33.qxd 6/20/01 5:11 PM Page 38 MultiPASS F50 User’s Manual 3 3 8 8...

  • Page 45: How To Print

    Using your F50 MFP with your PC lets you print basic business documents in B&W or color on a variety of specialty media. For a full list of Canon specialty media that can be used with your F50 MFP, see the inside back cover of this manual.

  • Page 46: Selecting The F50 Mfp Printer

    Right-click the C C a a n n o o n n M M u u l l t t i i P P A A S S S S F F 5 5 0 0 p p r r i i n n t t e e r r i i c c o o n n , then click S S e e t t a a s s D D e e f f a a u u l l t t . The Canon MultiPASS F50 printer icon will display a check mark indicating it is the default printer.

  • Page 47: Improving Printed Images

    Using recommended paper or specialty media for printing graphic images or photographs can significantly improve print quality. Also, always use the specific Canon inks for your F50 MFP printer, as noted on the inside back cover. There are a variety of printer driver settings you can use to enhance the quality of the print, the colors and the way in which the document comes out of the printer.
  • Page 48 F50 Chapter 5-33.qxd 6/20/01 MultiPASS F50 User’s Manual To select best print quality with the Print Advisor wizard: Access printer driver From an application F F i i l l e e menu, select P P r r i i n n t t . With C C a a n n o o n n M M u u l l t t i i P P A A S S S S F F 5 5 0 0 P P r r i i n n t t e e r r as the selected printer, click P P r r o o p p e e r r t t i i e e s s .

  • Page 49: Automatically Smoothing Images

    F50 Chapter 5-33.qxd 6/20/01 If you select C C u u s s t t o o m m , the S S e e t t button becomes active. Click S S e e t t to open the S S e e t t P P r r i i n n t t Q Q u u a a l l i i t t y y dialog box.

  • Page 50: Adjusting Color Balance, Intensity And Brightness

    F50 Chapter 5-33.qxd 6/20/01 MultiPASS F50 User’s Manual Adjusting Color Balance, Intensity and Brightness You can enhance color printing by adjusting the color balance, intensity (saturation) and brightness. To adjust color settings: Access printer driver From an application F F i i l l e e menu, select P P r r i i n n t t . With C C a a n n o o n n M M u u l l t t i i P P A A S S S S F F 5 5 0 0 P P r r i i n n t t e e r r as the selected printer, click P P r r o o p p e e r r t t i i e e s s .

  • Page 51: Automatically Optimizing Images

    F50 Chapter 5-33.qxd 6/20/01 Automatically Optimizing Images Photo Optimizer PRO automatically adjusts a photographic image created with a digital camera. Use this feature to compensate for unsatisfactory color balance and over- or under-exposure before printing. To optimize images: Access printer driver From an application F F i i l l e e menu, select P P r r i i n n t t .

  • Page 52: Saving And Recalling Driver Settings

    F50 Chapter 5-33.qxd 6/20/01 MultiPASS F50 User’s Manual With C C a a n n o o n n M M u u l l t t i i P P A A S S S S F F 5 5 0 0 P P r r i i n n t t e e r r as the selected printer, click P P r r o o p p e e r r t t i i e e s s . Make page setup changes Click the P P a a g g e e S S e e t t u u p p tab.

  • Page 53: Other Print Features

    F50 Chapter 5-33.qxd 6/20/01 To save a driver setting profile: Access printer driver From an application F F i i l l e e menu, select P P r r i i n n t t . With C C a a n n o o n n M M u u l l t t i i P P A A S S S S F F 5 5 0 0 P P r r i i n n t t e e r r as the selected printer, click P P r r o o p p e e r r t t i i e e s s .
  • Page 54 F50 Chapter 5-33.qxd 6/20/01 5:13 PM Page 48 MultiPASS F50 User’s Manual 4 4 8 8...

  • Page 55: How To Copy

    F50 Chapter 6-33.qxd 6/20/01 5:15 PM Page 49 How to Copy Below are the control panel buttons you will use for making copies. The F50 MFP provides high-quality black and white or color copies, and can make up to 99 copies at a time. If copying more than one document, you can feed multiple pages through the automatic document feeder (ADF).

  • Page 56: Clearing Paper Jams In The Adf

    F50 Chapter 6-33.qxd 6/20/01 MultiPASS F50 User’s Manual To load a document in the ADF: • Lift the document cover to make sure there are no documents on the platen glass. • Adjust the document guide tabs as needed. • Insert the document(s) in the ADF tray as shown, facing up.
  • Page 57 F50 Chapter 6-33.qxd 6/20/01 Remove jammed document Open the ADF feeder cover. Raise the paper release lever and slide the paper under the roller to the left. Pull the jammed paper from the ADF. Lower the paper release lever, then close the feeder cover.

  • Page 58: Making Copies

    F50 Chapter 6-33.qxd 6/20/01 MultiPASS F50 User’s Manual Open the scanning unit Push the O O p p e e n n button to open the scanning unit. Remove jammed paper Gently pull the jammed paper from the center to remove. Be careful not to touch the components inside the F50 MFP.

  • Page 59: Reducing Or Enlarging The Image Copied

    F50 Chapter 6-33.qxd 6/20/01 Start copying Press remaining. Reducing or Enlarging the Image Copied You can reduce or enlarge the copy size within a range of 25% to 400% by using preset percentages for reducing or enlarging, or set the percentage ratios manually.

  • Page 60: Shrinking An Image To Fit The Page

    F50 Chapter 6-33.qxd 6/20/01 MultiPASS F50 User’s Manual Start copying Press to begin copying. The LCD panel will display number of copies remaining. To set copy ratios manually: Load document Place document(s) to be copied either directly on the platen glass or into the ADF. Select ENLARGE/REDUCE Press twice to access.

  • Page 61: Setting Paper Size And Type

    F50 Chapter 6-33.qxd 6/20/01 Set COPY Mode Press T T o o m m a a k k e e a a c c o o l l o o r r c c o o p p y y , press light up.

  • Page 62: Adjusting Image Quality

    5 5 6 6 5:15 PM Page 56 For Glossy Photo Paper For Canon High Resolution Paper For Canon Transparency Paper For Photo Paper Pro to begin copying. to access C C o o p p y y M M o o d d e e . Press button.

  • Page 63: Adjusting Image Exposure

    F50 Chapter 6-33.qxd 6/20/01 B B & & W W D D R R A A F F T T F F o o r r c c o o l l o o r r , select from: C C O O L L O O R R N N O O R R M M A A L L C C O O L L O O R R F F I I N N E E C C O O L L O O R R F F A A S S T T Press...

  • Page 64: Other Copy Features

    F50 Chapter 6-33.qxd 6/20/01 MultiPASS F50 User’s Manual Other Copy Features The F50 MFP has other copy features available, including: R R e e p p e e a a t t i i n n g g a a n n i i m m a a g g e e o o n n a a p p a a g g e e : allows you to tile an image multiple times on a single page.

  • Page 65: How To Scan

    F50 Chapter 7-33.qxd 6/20/01 An image scanned with your F50 MFP can be saved, sent as a fax or email attachment, printed or edited in an application such as OmniPage There are two basic ways to obtain a scanned image: F F r r o o m m w w i i t t h h i i n n a a n n a a p p p p l l i i c c a a t t i i o o n n Open an application that supports scanning, then open the scanning software and perform the scan.

  • Page 66: Scanning From Within An Application

    F50 Chapter 7-33.qxd 6/20/01 MultiPASS F50 User’s Manual Scanning From Within an Application Most image processing applications use the TWAIN driver standard for scanning. Much in the same way your printer driver allows your PC to communicate with your printer, a TWAIN driver makes it possible to send a scanned document from a scanner to your application.

  • Page 67: Using Scangear Software

    F50 Chapter 7-33.qxd 6/20/01 Using ScanGear You can also adjust these settings in, and scan directly from, the MultiPASS Toolbar’s ScanGear driver. To enable ScanGear Software: Click the S S e e t t t t i i n n g g s s icon toolbar, then click the T T o o o o l l b b a a r r S S e e t t t t i i n n g g s s tab.
  • Page 68 F50 Chapter 7-33.qxd 6/20/01 5:16 PM Page 62 MultiPASS F50 User’s Manual 6 6 2 2...

  • Page 69: How To Maintain Your F50 Mfp

    F50 Chapter 8-33.qxd 6/20/01 Routine maintenance for your F50 MFP includes keeping your unit clean, changing the ink tanks as needed and maintaining the printhead. Cleaning Your F50 MFP Clean your F50 MFP periodically with a soft, dry, lint-free cloth to maintain image quality, and to keep the unit free of dust and debris.

  • Page 70: Maintaining The Printhead

    F50 Chapter 8-33.qxd 6/20/01 MultiPASS F50 User’s Manual Handle ink tanks carefully so that ink does not spill. Never squeeze the sides of an ink tank. Install new ink tank Gently insert the ink tank and press down until it clicks into place. Do not force an ink tank into the printhead.

  • Page 71: Cleaning The Printhead

    F50 Chapter 8-33.qxd 6/20/01 Cleaning the Printhead If the printed nozzle check pattern is broken, missing, or a specific color is not printed, the printhead needs to be cleaned. Perform normal printhead cleaning first, then perform a deep printhead cleaning only if normal cleaning does not provide the desired result.

  • Page 72: Aligning The Printhead

    F50 Chapter 8-33.qxd 6/20/01 MultiPASS F50 User’s Manual Aligning the Printhead When you install a new printhead or replace an old printhead, you will need to align the position of the printhead before printing. Several sheets of paper are required to align the printhead. Ensure that a stack of paper is loaded in the F50 MFP before performing alignment.
  • Page 73 F50 Chapter 8-33.qxd 6/20/01 Repeat Step 2 for patterns B through F on the printout. Enter value for remaining vertical columns When values for all vertical columns on the printout have been entered, the LCD will display L L A A T T L L I I N N E E P P A A T T T T E E R R N N , and a lateral (horizontal) pattern will print.
  • Page 74 F50 Chapter 8-33.qxd 6/20/01 5:18 PM Page 68 MultiPASS F50 User’s Manual 6 6 8 8...

  • Page 75: Troubleshooting

    C C u u s s t t o o m m e e r r C C a a r r e e C C e e n n t t e e r r Canon also offers a full range of customer technical support options.
  • Page 76 Ensure that the cable connection (USB or parallel) is secure on both the F50 MFP and the PC. The Canon MultiPASS hardware and software is not compatible with parallel port data "pass through" devices. If you are using a "data pass through" device, you must unplug it and connect the MultiPASS directly to the parallel port on your PC.
  • Page 77 F50 Chapter 9-33.qxd 6/20/01 Problem Problem Problem Problem Error message: The Canon MultiPASS hardware could not be initialized (continued) Troubleshooting Faxing Troubleshooting Faxing Troubleshooting Faxing Troubleshooting Faxing Problem Problem Problem Problem Cannot send a 5:19 PM Page 71 Possible Cause...
  • Page 78 F50 Chapter 9-33.qxd 6/20/01 F50 MFP User’s Manual Problem Problem Problem Problem Possible Cause Possible Cause Possible Cause Possible Cause Cannot send a Error occurred during sending (continued) No dial tone Line type set incorrectly The receiving fax machine may not be a G3 fax machine Speed dial...
  • Page 79 F50 Chapter 9-33.qxd 6/20/01 Problem Problem Problem Problem Cannot receive a fax automatically (continued) F50 MFP answers all calls In Use/Memory flashes Faxes sent are dirty or spotted Cannot receive a fax manually Facsimile print quality is poor F50 MFP does not switch automatically between the...
  • Page 80 Alarm light will turn off, the printhead holder will move to its home position on the right, and the LCD will return to standby mode. If the alarm light remains lit, contact the Canon Customer Care Center. Verify that the printhead and ink tanks are installed properly.
  • Page 81 F50 Chapter 9-33.qxd 6/20/01 Problem Problem Problem Problem Printed output is not what you expected (continued) Printout does not match paper size Printout curls No printout Printed text or images are skewed Printing suspended after each line Printing is slow 5:19 PM Page 75 Possible Cause...
  • Page 82 F50 Chapter 9-33.qxd 6/20/01 F50 MFP User’s Manual Problem Problem Problem Problem Possible Cause Possible Cause Possible Cause Possible Cause Error: writing to F50 MFP not LPT1 connected F50 MFP is unplugged Paper jam MultiPASS Status Monitor not running Hardware error Print quality is Incorrect driver poor...
  • Page 83 F50 Chapter 9-33.qxd 6/20/01 Problem Problem Problem Problem Hue changes Troubleshooting Scanning Troubleshooting Scanning Troubleshooting Scanning Troubleshooting Scanning Problem Problem Problem Problem Difficulty scanning image with TWAIN- compliant application Scanning an image is very slow Troubleshooting Copying Troubleshooting Copying Troubleshooting Copying Troubleshooting Copying Problem Problem...
  • Page 84 F50 Chapter 9-33.qxd 6/20/01 F50 MFP User’s Manual Problem Problem Problem Problem Possible Cause Possible Cause Possible Cause Possible Cause MEMORY FULL MEMORY FULL Document MEMORY FULL MEMORY FULL appears in LCD contains too when making many graphics multiple copies F50 MFP memory is full Troubleshooting Paper Feeding...
  • Page 85 F50 Chapter 9-33.qxd 6/20/01 Problem Problem Problem Problem Envelopes do not feed correctly LCD Messages LCD Messages LCD Messages LCD Messages Message Message Message Message AUTO REDIAL BUSY/NO SIGNAL C INK EMPTY CARTRIDGE JAMMED CHECK PAPER SIZE 5:19 PM Page 79 Possible Cause Possible Cause Possible Cause...
  • Page 86 Resume The F50 MFP has a built-in waste ink tank to hold the ink consumed during printhead cleaning. Contact the Canon Customer Care Center to have the waste ink tank replaced. Check the printhead for signs of damage. If the printhead needs to be replaced contact the Canon Customer Care Center.
  • Page 87 F50 Chapter 9-33.qxd 6/20/01 Message Message Message Message MEMORY USED-- NO RX PAPER (#012) NO TEL # (#22) NOT AVAILABLE PUT IN CARTRIDGE REC D IN MEMORY RECEIVED IN FILE TRY AGAIN IN B&W (#085) TX/RX CANCELED 5:19 PM Page 81 Possible Cause Possible Cause Possible Cause...

  • Page 88: Customer Care Center

    Yellow ink tank is empty Customer Care Center Canon offers a full range of customer technical support* options: • For e-mail support, the latest driver downloads and answers to frequently asked questions (w w w w w w . . u u s s a a . . c c a a n n o o n n . . c c o o m m / / c c o o n n s s u u m m e e r r ) •...

  • Page 89: Appendix

    F50 Chapter 10-33.qxd 6/20/01 Safety Information This guide uses the following icons to indicate situations that could cause damage or injury: Always follow the instructions provided in Warnings to prevent potential or serious personal injury or death as a result of careless operation of the equipment. Always follow the instructions provided in Cautions to prevent minor injuries to yourself or damage to the equipment as a result of careless operation of the equipment.

  • Page 90: Power Supply

    F50 MFP, turn off the power and unplug the power cord immediately with dry hands. Then, contact the Canon Customer Care Center. Do not use any highly flammable spray near F50 MFP. If gas from a spray comes into contact with the electrical components inside F50 MFP, it will result in a fire.

  • Page 91: Regulatory Information

    Maintenance Do not service F50 MFP yourself except as specifically described in this guide. If further servicing is required, contact the Canon Customer Care Center. • Keep the F50 MFP clean. Dust accumulation may prevent F50 MFP from operating properly.

  • Page 92: Specifications

    Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. Digital Home and Personal Systems Division...

  • Page 93: General Specifications

    Bubble Jet Ink-on-Demand Automatic feed Color Printing, fast: 12 pages/minute Black Printing, fast: 17 pages/minute * * Based on Canon standard pattern 2400 (horizontal) x 1200 (vertical) dpi 8.5" x 11" paper 8" x 10.8" (max.) 8.5" x 14" paper 8"...

  • Page 94: Copy Specifications

    (* Based on ITU-T No. 1 Chart, standard mode.) Color: Approx. 1 minute/page* at 33.6 Kbps, ECM-JPEG, transmitting from memory (* * Based on Canon COLOR FAX TEST SHEET) UHQ™ (Ultra High Quality) image enhancement Halftones: 64 levels of gray...

  • Page 95: Limited Warranty-U.s. Only

    T T e e l l e e p p h h o o n n e e C C o o n n n n e e c c t t i i o o n n Telephone/answering F50 MFP (CNG detecting signal)/data modem Limited Warranty—U.S. Only The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon”) with respect to the Canon brand computer peripheral product (the “product”) that you have purchased, when purchased and used in the United States.
  • Page 96 (street address only). You must also provide a major credit card number that will be pre-authorized by Canon in an amount up to the cost of a new product at the time you elect InstantExchange warranty program service. Y Y o o u u r r c c r r e e d d i i t t c c a a r r d d n n u u m m b b e e r r w w i i l l l l b b e e c c h h a a r r g g e e d d i i n n a a n n a a m m o o u u n n t t u u p p t t o o t t h h e e c c o o s s t t o o f f a a n n e e w w p p r r o o d d u u c c t t (i) if you do not return your defective product to a Canon repair facility by the date specified by Canon and in the manner described below;...
  • Page 97 (with instructions and a pre-paid return waybill), follow the instructions to ship the defective product to a Canon repair facility. You must return the defective product in the shipping carton in which the replacement product was packed (be sure to retain your printhead and ink tanks), and you must include the reference number, a a c c o o p p y y o o f f y y o o u u r r d d a a t t e e d d p p r r o o o o f f o o f f p p u u r r c c h h a a s s e e (bill of sale) and a complete explanation of the problem.
  • Page 98 F50 Chapter 10-33.qxd 6/20/01 5:21 PM Page 92 MultiPASS F50 User’s Manual 9 9 2 2...

  • Page 99: Index

    index-33.qxd 6/20/01 5:23 PM ADF 50 ADF specifications 87 adjusting contrast 36 image quality 41 adjusting color settings 44 aligning printhead 66 automatic document feeder 50 automatic fax reception 14, 19, 25 automatic reports 19 Brightness 44 cancelling automatic redial 23 incoming/outgoing fax 25 cleaning the printhead 65 Coded Speed Dialing 27...
  • Page 100 index-33.qxd 6/20/01 5:23 PM F50 User’s Manual help for the printer driver 39 for the toolbar 5 online help 5 Whatís This? 5 ICM 44 Image Color Management (ICM) 44 Image Optimizer 43 image quality 41 ink tanks, replacing 63 Intensity 44 load a document in the ADF 50 load a document on the glass 50...
  • Page 101 index-33.qxd 6/20/01 5:23 PM cancelling 40 documents in memory 32 nozzle check pattern 64 reports on demand 18 profiles for printer driver settings 47 receive modes 14-15 ANS. MACHINE MODE 14 DRPD 14 FAX ONLY MODE 14 FAX/TEL AUTO SW 14 MANUAL MODE 14 regulatory information 85 replacing ink tanks 63...
  • Page 102 index-33.qxd 6/20/01 5:23 PM Page 96 F50 User’s Manual 9 9 6 6...

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