Solving External Pointing Device Problems
The following are common problems with an external mouse,
trackball, or other pointing device.
Problem
External pointing
device does not
work
Cursor skips or
moves abnormally
when using an
external pointing
device.
Solving Power Problems
Solutions for "Solving Battery Problems" may also be helpful.
Problem
Computer will not
turn on.
17-18 Troubleshooting
Possible Cause
Incorrect device driver
is installed.
Device is not properly
connected.
Device is not properly
connected.
Device needs to be
cleaned.
Possible Cause
Computer is not con-
nected to a power
source.
Power cords to the
external power source
are unplugged.
Battery pack is
discharged.
Solution
Refer to the
documentation supplied
with the device for
instructions.
Be sure the pointing
device is securely
connected to the correct
connector.
Be sure the pointing
device is securely
connected to the correct
connector.
Refer to the
documentation supplied
with the external pointing
device to verify whether it
should be cleaned.
Solution
Insert a battery pack or
connect to an external
power source.
Ensure that power cords
connecting the computer
to the external power
source are plugged in
properly.
Insert a fully charged
battery pack or connect
to an external power
source.
Continued