Keithley KPCI-PIO96 User Manual page 36

KPCI-PIO96 User's Manual
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To further isolate the problem to the KPCI-PIO96 board or to the host computer, use the
following steps:
1. Check if board damage is seen on inspection. Proceed as follows:
NOTE If more than one KPCI-PIO96 board is installed in your computer,
disconnect, remove, and check all KPCI-PIO96 boards.
a. Turn power OFF to the host computer.
b. Turn power OFF to all external circuits and accessories connected to the KPCI-
PIO96 board.
c. Unplug all I/O cables from all external circuits or unplug I/O cables from accessory boards
connected to external circuits.
d. Remove the KPCI-PIO96 board from the computer.
e. Visually inspect the KPCI-PIO96 board for damage.
2. Based on the results of step 1, do the following:
• If the board is not obviously damaged, skip to step 3 and check for host computer
malfunction.
• If a board is obviously damaged on inspection, repair or replace the board. Refer to
"Technical support" for information on returning the board for repair or replacement. Skip
to step 27.
3. Check if the computer functions satisfactorily by itself. Proceed as follows:
a. Remove the KPCI-PIO96 board from the host computer.
NOTE If more than one KPCI-PIO96 board is installed in your computer,
remove all KPCI-PIO96 boards before testing the host computer.
b. Turn ON power to the host computer.
c. Perform any necessary diagnostics to the computer hardware and operating system.
4. Based on the results of step 3, do one of the following:
• If the computer functions satisfactorily, the problem must lie elsewhere; do the
following steps:
a. If you have another KCPI-96 board that you know is OK, i.e. works properly, then
proceed to step 5.
b. If you do not have another KCPI-96 board that you know is OK, i.e. works properly,
read the instructions in "Technical support." Then contact Keithley for help in isolating
the cause of your problem.
• If the computer does not function satisfactorily, do the following steps:
a. Diagnose and fix the computer malfunction.
b. Assume that fixing the computer malfunction has solved your problem, and skip to
step 27.
5. Install a board known to be OK, as follows:
a. Turn OFF power to the host computer.
b. Install a KPCI-PIO96 board that you know is OK, i.e. fully functional. Refer to
Section 3, "Installation."
NOTE Do not make any I/O connections at this point.
Troubleshooting 5-5