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• Please be aware that MUTOH will not be liable in any way for failures or accidents that result from handling or operating the printer according to any procedures other than those set forth in this manual.
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For Users in Europe The CE marking is a mandatory European marking for certain product groups to indicate conformity with the essential health and safety requirements set out in European Directives. By affixing the CE marking, the manufacturer, his authorized representative, or the person placing the product on the market or putting it into service ensures that the item meets all the essential requirements of all applicable EU directives and that the applicable conformity assessment procedures have been applied.
Displaying the Printing Preferences screen of printer driver ......10 Launching/Displaying/Exiting MUTOH Status Monitor (MSM) ......11 Launching MUTOH LFP Finder .
Introduction Introduction Name of each part Printer’s main body Front cover Media fixing knob Open when loading media Turn when loading or during maintenance. and removing media. Media pressure arm Hold media to the platen. It links with the media Carriage fixing knob.
Linking with a printer driver, a status check or maintenance useful contents to users. of the printer can be conducted. when user registration is Have user registration done to done to the MUTOH Club, the latest service can be always use various services. provided. Main functions:...
Windows 7 Click [Start] - [Devices and Printers]. Right click the “MUTOH VJ-628” icon and click [Printing preferences]. • The “Printer Configuration” dialog box opens only at the first time. • The Printing Preferences screen of printer driver opens from the second time.
Right click somewhere the [Start] screen tiles are not displayed to display the application bar, and click [All Apps]. Click [MUTOH Status Monitor] • Windows 10 / Windows 7 From the [Start] menu, click [All Programs (or [All apps])] - [MUTOH] - [MUTOH Status Monitor]. Displaying MSM Double click the MSM icon in the task tray.
Click the “Layout and Print Tool 2” icon displayed in the search result. Windows 10 / Windows 7 From the [Start] menu, click [All Programs (or [All apps])] - [MUTOH] - [Layout and Print Tool 2] in order. Launching MUTOH LFP Finder...
Displaying Help You can use the Help for the printer driver and MUTOH LFP Finder. Printer driver Display the Printing Preferences screen of printer driver, and click [Help]. MUTOH LFP Finder Launch MUTOH LFP Finder, and click [Help]. Displaying Help...
Conditions of usable media Roll media can be used in this product. Usable size Maximum 630 mm (If paper tube > media width, then width paper tube width) Maximum Head height when Low 0.3 mm thickness Head height when High 1.3 mm Roll outer 150 mm...
Cautions in using this product Do not turn off the printer (VJ-628X) When using metallic ink and white ink for VJ-628X, make sure that the power is always turned on.When you are not using the printer, always leave the power on and put the printer into the sleep mode. In the sleep mode, the printer will periodically circulate the ink inside the printer and carry out head cleaning automatically.
Powering ON/OFF Powering ON/OFF Turning the power ON Close the front cover. Press the power button of this product to turn the power ON. Press! • The blue light turns on. • This product starts its initialization operations. Turning the power OFF Make sure printing is done.
Sleep Mode Sleep Mode When using metallic ink or white ink, use sleep mode instead of turning off the printer.If you do not put the printer into the sleep mode, the ink inside the printer could settle out and/or coagulate, causing poor image quality or printer failure. The following operations are performed during sleep mode.
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How to Cancel Sleep Mode To cancel sleep mode, click “Sleep Mode” - “Stop” while in sleep mode. • The confirmation window opens. Note The screen on the left is for VJ-628X. Screens differ depending on the printer model you are using. Click “Yes”.
Setting the Timer • [Cleaning Timer]: Set the interval for the automatic head cleaning during sleep mode. • [Auto Timer]: You can set the interval for entering sleep mode automatically from standby condition. This menu is displayed when using metallic ink or white ink on VJ-628X. Procedure To change the cleaning intervals during sleep mode, click [Sleep Mode] - [Cleaning Timer], and then select the time.
Printing Printing Setting up media Remove the 3 inches adaptor and media stopper (movable) from the scroller. Note When using a roll media with 3 inches paper tube diameter, leave the 3 inches adaptor on. Attach a roll media to the scroller. Note •...
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Let the roll media pass through the paper feed slot. • Open the front cover. • Pull out the media roller from the front side of the product. Note If the media gets loose, rewind the scroller to correct the looseness. Turn the media fixing knob to lock.
Adjusting image quality For the following cases, please conduct this adjustment. • Using this product for the first time. • Changing a media type. For any other cases, please proceed to "Nozzle check and cleaning" on page This adjustment corrects print misalignment that can be generated during bidirectional printing per media type. Bidirectional printing The print head goes back and forth on media during printing.
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"Displaying the Printing Preferences screen of printer driver" on page 10 Click the [Adjustment] tab under the [Utility] tab. Click [Adjust Print] • The remote panel of MUTOH Status Monitor (MSM) launches. Note MSM can be launched directly. "Launching MSM" on page 11 Click [Start] in [Adjust Print] of the [Media Setting] tab.
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Enter [Thickness] ([μm]) in [1. Media thickness], and click [Setting]. • Enter the thickness of a set media. Checking picture quality Click [Start] in [2. Confirmation]. • Patterns are printed. Check from Pattern A to Pattern F, and if there are misalignments, proceed to "Rough adjustment"...
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Rough adjustment Click [Start] in [3-1 Pattern Print] of [3. Rough Adjustment]. • Patterns are printed. Look for and mark a number printed under a pattern that has least misalignment in Pattern A. • The same pattern (A to F) is printed repeatedly in the center and both edges of media. Bi-dir Low H.
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Micro adjustment Click [Start] in [4-1 Pattern Print] of [4. Micro Adjustment]. • Pattern A to Pattern F are printed. Similar to “3. Rough adjustment”, mark a number printed under the pattern that has the least misalignment. • Mark on Pattern A to Pattern F. Bi-dir Low H.
Correcting paper feed For the following cases, please conduct this adjustment. • Using this product for the first time. • Changing a media type. For any other cases, please proceed to "Nozzle check and cleaning" on page A ruler is used for this adjustment. Please prepare a commercially available ruler. Note When the following defects are found in print results, they may improve by conducting a paper feed correction.
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Click [Start] in [PF Adjust] of the [Media Setting] tab. • The [PF Adjust] window opens. Select the length ([mm]) of [1-1 Pattern Print] in [1. Initial Adjust], and click [Start]. • Select a length that can be measured with a prepared ruler. When a pattern is longer, a precision level improves. •...
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Enter a measured length to the length ([mm]) of [1-2. Initial Change], and click [Start]. • The initial change value is saved. • Please proceed to "Confirming adjustment" on page Confirming adjustment In [2. Confirm Adjust], select a length ([mm]) of [2-1. Pattern Print] from the dropdown menu, and click [Start]. •...
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Using a ruler, measure the length between “+” in the pattern. • In the example below, the measured place is shown in blue dotted lines and arrows (the blue parts are not actually printed). Confirm the measured length. • If the measured length matches the length selected in Step 1, proceed to "Micro adjustment"...
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Enter the checked value in Step 2 to [3-2. Micro Change], and click [Start]. • The micro change value is saved. • This completes the paper feed correction. Note The micro change value saved in Step 3 becomes the pattern’s standard value. For example, if “-0.50”...
Nozzle check and cleaning Before starting everyday operation, please check the nozzle. If nozzle clog is found, conduct cleaning. Nozzle check steps When not using white ink When you are not using white ink, take the following steps to perform nozzle check. Display the Printing Preferences screen of printer driver.
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When using white ink When you are using white ink, you can select from regular nozzle check and nozzle check for white ink. If you select the background color (nozzle check B), the background for some of the nozzle check patterns are printed in color so that the nozzle condition is easy to see.
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Cleaning steps Click [Cleaning] in the [Utility] tab under the [Utility] tab. • The [Head Cleaning] window opens. Note The same can be also done with the remote panel of MSM. Select [Normal] and click [Start]. • A cleaning starts. Conduct a nozzle check, again.
Starting printing In this section, a method to print from the printer driver is explained. Open printing data from application software to execute printing. Open the print setup screen of the VJ-628 printer driver from the application software. Conduct print setup. •...
Pausing/Restarting printing During printing, short press the operation key on the operation panel. Press! • The printing pauses. • Press the operation key again to restart the printing. Note • In this operation, printing data sent to the product are not deleted. •...
Forwarding/Rewinding media Forwarding/Rewinding media Forwarding/rewinding media from printer driver/MSM Display the Printing Preferences screen of printer driver. "Displaying the Printing Preferences screen of printer driver" on page 10 Click [Media Feed] in the [Printer Control] under the [Utility] tab. • The remote panel of MSM launches. Note MSM can be launched directly.
Cutting media Cutting media Cutting from the operation panel Check printing is done. Press and hold the operation key on the operation panel for 2 seconds or more. Press! • The built-in cutter in the product cuts the media. Cutting from printer driver/MSM Check printing is done.
Cutting by hand For media that cannot be cut with the built-in cutter in the product, please cut following the next steps. Check printing is done. Feed the media to a position where print results can be cut. "Forwarding/Rewinding media" on page 37 Open the front cover, and cut the media with a commercial available cutter.
About the high-capacity ink pack adapter About the high-capacity ink pack adapter To install the 1,000 ml ink pack to the high-capacity ink pack adapter, refer to the operation manual included with the high- capacity ink pack adapter. When using High-capacity ink pack adapter for the first time The air inside the high-capacity ink pack adapter may go into Ink tubes and cause nozzle clogging.
Changing head height Changing head height If media is lifted or when printing that use a large amount of ink is conducted, the media rubs against the print head and becomes dirty. In such a case, it may improve by setting the print head height high. When the print head height is changed, always conduct image quality adjustment.
Releasing pressure arms individually Releasing pressure arms individually When printing on thin media or media without stiffness, the media rubs against the print head and becomes dirty. In such a case, it may improve when releasing the pressure arms holding both sides of media. When releasing the pressure arms individually, always conduct paper feed correction.
Advanced settings Advanced settings Settings in this product can be changed to match your usage. Only a part of functions is introduced here. For usage functions of software, please refer to help or manual of software. "Displaying Help" on page 13 Setting auto cut It can be set to cut media automatically, when printing is done.
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Select a cut method from the [Method of Cut] menu. There are following modes in the [Method of Cut] menu. Single Cut - 2 steps Cut with fewer steps than “Single Cut - 3 steps”. Suitable for media with narrow width. Single Cut - 3 steps By default, this cut method is used.
Setting the vacuum fan When printing on thin media or media without stiffness, it can prevent wrinkles or media jamming, if the vacuum fan is set to Low. Procedure Display the Printing Preferences screen of printer driver. "Displaying the Printing Preferences screen of printer driver" on page 10 Click [Advanced...] in the [Basic] tab.
Setting the heater Functions of the heater are to warm up media before and after printing to improve print quality and promote fast drying. If the heater setting is changed matching the thickness or material of media, better results can be obtained. Procedure Display the Printing Preferences screen of printer driver.
This menu is only available for 7 colors and 8 colors settings. Procedure Launch remote panel for the MSM. "Launching/Displaying/Exiting MUTOH Status Monitor (MSM)" on page 11 Select the maintenance operation from [White Maintenance] menu on the [Advanced Setting] tab. [White Maintenance] includes the following modes.
"Head cleaning" on page 58 Important! Since a service technician has to handle following cases, please contact your local MUTOH dealer. • Emergency mode is happening repeatedly. • The message to notify the life of print head and various motors is displayed in MSM.
Agitating ink cartridges (VJ-628X) Agitating ink cartridges (VJ-628X) When using metallic ink or white ink, agitate the ink cartridges in the following cases to avoid ink settlement or coagulation. • Before and after daily operations • When the error lamp on the operation panel turns on and the following message is displayed on the “Status Information” of MSM.
Agitating ink cartridges Procedure • Check that the printer is turned on. • Wear the supplied gloves and remove ink cartridges from ink cartridge slots. Using the paper towel provided with the printer to wipe off the ink attached to the printer plug of Ink cartridge. While holding the printer plug with a paper towel, agitate the ink cartridge horizontally 10 times.
Checking ink level and replacing ink cartridge Checking ink level and replacing ink cartridge Checking ink level Display the Printing Preferences screen of printer driver. "Displaying the Printing Preferences screen of printer driver" on page 10 Click the [Utility] tab under the [Utility] tab. Click [Status Monitor].
When cartridge is nearly out of ink When the ink level becomes low, the error LED on the operation panel flashes with beep sounds. Procedure Short press the operation key on the operation panel. Press! • The buzzer stops. Note Sleep mode continues after stopping the buzzer.
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Procedure Short press the operation key on the operation panel. Press! • The buzzer stops. Check the ink cartridge that needs to be replaced. • Check [Status Information] also. Agitate the ink cartridge two or three times lightly. Note Agitate the metallic and white ink cartridges 10 times horizontally. Remove the empty ink cartridge and insert the new one.
Check the error LED is flashing. Launch MSM and display the remote panel. "Launching/Displaying/Exiting MUTOH Status Monitor (MSM)" on page 11 Check [Status Information] in the [Printer Status] tab. • A message indicating that the waste ink tank is full is displayed.
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Pull out the tip of the waste ink tube. • Insert the waste ink tube into a container. • Turn the hand valve as shown in the figure left to drain the waste ink. • Drain waste ink into the container. •...
Cleaning each part Cleaning each part To use this product always in its best condition, please clean periodically. Head cleaning When nozzle clogging is found in nozzle check, conduct head cleaning. Head cleaning consumes ink. There are several cleaning modes in this product. Please use them accordingly based on your usage condition. Short cleaning Consumes less ink than Normal cleaning.
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Select a mode of cleaning and click [Start]. • Cleaning starts. Conduct Nozzle Check. • If nozzle clogging still remains, repeat cleaning and nozzle check. "Steps for head cleaning" on page 58 Note • When nozzle clogging remains even after repeating normal cleaning several times, conduct Long cleaning. "Cleaning of cleaning wiper"...
Cleaning of cleaning wiper Cleaning period: • Weekly • When print blurring and dot missing remain after head cleaning is done. Preparation: • Cleaning stick Procedure Display the Printing Preferences screen of printer driver. "Displaying the Printing Preferences screen of printer driver" on page 10 Click the [Utility] tab under the [Maintenance] tab.
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Short press the operation key on the operation panel. Press! • The carriage moves to the maintenance position inside the front cover. Open the front cover. Important! When cleaning the cleaning wiper, please note the followings. • Use a cleaning stick in dry condition. If moisten with water or solution, it can cause damage to the print head. •...
Cleaning of print head circumference Cleaning period: • Weekly • When print blurring and dot missing remain after head cleaning is done. Preparation: • Cleaning stick Important! During cleaning, please note the followings. • Use a cleaning stick in dry condition. If moisten with water or solution, it can cause damage to the print head. •...
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Click [Start]. Short press the operation key on the operation panel. Press! • The carriage moves to the maintenance position inside the front cover. Open the front cover. Look at the bottom side of the carriage and check if dusts and ink Print head circumference lump are adhered.
Inside cleaning Cleaning period: • Monthly Procedure Check the power is OFF. Open the front cover. Important! Immediately after turning off the power, the temperature of the heater in this product is very high. Touch the platen or media guide and if it is too hot, wait for a while before starting cleaning. Brush off dusts on the pressure arms with a soft brush.
Replacing consumable parts Replacing consumable parts Replacing absorption material for the flushing box The flushing box is a part that keeps receiving ink discharged from the print head. Please replace the absorption material for the flushing box periodically. If used without replacing, it can cause damage to the print head. Cleaning period: •...
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Click [CR Maintenance]. • The MSM remote panel opens. Note MSM can be launched directly. "Launching MSM" on page 11 Click [Start]. Short press the operation key on the operation panel. Press! • The carriage moves to the maintenance position inside the front cover.
Close the front cover. [10] Short press the operation key on the operation panel. Press! • The carriage moves to the original position inside the front cover. Replacing cutter When the cutter blade becomes dull, replace with a new cutter. •...
Replacing the plug for the high-capacity ink pack adapter Once you have removed and inserted the high-capacity ink pack adapter for a certain times, the plug needs to be replaced. How to check the plug life The more the high-capacity ink pack adapter is removed and inserted, the shorter the plug life becomes. Follow the procedure below to regularly check the plug life.
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Replacing the plug When the plug life runs out, the error LED on the operation panel turns on and a message is displayed on the “Status Information” of MSM. Follow the procedure below to replace the plug. Once the plug is replaced and the plug life is initialized, the error LED turns off. Start the MSM remote panel.
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Initializing the plug life If you have changed the plug for the high-capacity ink pack adapter, follow the procedure below to initialize the plug life. Start the MSM remote panel. "Displaying remote panel" on page 11 On the [Plug Lifetime] tab, check the slot for which the plug has been replaced. Click [Reset Counter].
Transporting and long-term storage Transporting and long-term storage Please refer to this section when transporting or storing this product for a long time. Transporting When transporting this product, it is necessary to wash inside with cleaning cartridge, discharge waste ink and fixate the print head with packaging material.
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Click [Start] in the [Longstore] tab. • Conduct head cleaning following the screens. • After head cleaning is done, do not conduct re-launching and initial charging. Empty the waste ink tank. "Emptying waste ink tank" on page 56 Turn the power button of this product OFF. Press! •...
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Repacking Remove all cables like power cable. Open the front cover. Attach the head fixing plate with screws. Install the print head protective materials and secure them with tape. Secure the cutter with tape. Move the paper guides to the center and place taping. Install the steel bearer protective materials and secure them with tape.
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Turn the media fixing knob to release the lock. Attach the roller protective sheet. [10] Turn the media fixing knob to lock. • The roller protective sheet is fixed. [11] Close the front cover. [12] Remove 2 media guides. × 2 [13] Remove 2 tying bands.
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[14] Put the buffer materials, and then insert the printer into the packing box. Note When moving this printer, always hold the parts shown below. Reinstalling Referring to “Startup Guide”, unpack the product and assemble. • Conduct up to “Starting Setup”. Conduct initial charging.
Initial charging Turn the power button of this product ON. Press! • Blue light turns on. • The product starts initialization operations. Display the Printing Preferences screen of printer driver. "Displaying the Printing Preferences screen of printer driver" on page 10 Click the [Maintenance] tab under the [Utility] tab.
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Click [Start] after emptying the waste ink tank. "Emptying waste ink tank" on page 56 When ink cartridges are inserted to the cartridge slots, remove them all. Agitate the ink cartridge two or three times lightly. Note Agitate the metallic and white ink cartridges 10 times horizontally. Insert ink cartridge to this product.
In the [Finish] screen, click [Back]. • It finishes initial charging. Storing for a long time When not using for a long time, conduct head washing and discharging of waste ink. "Transporting" on page 71 "Head cleaning and discharging waste ink" When used again, conduct initial charging.
Troubleshooting Troubleshooting Handling messages/error messages Checking message/error/warning MSM is used to check error/warning when problem happens and to check messages while the product is operating correctly. Launch MSM. "Launching MSM" on page 11 Check [Status Info.]. • Message/error/warning contents are displayed. •...
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Error display of operation panel The error LED in the operation panel becomes ON (flashes in warning state), and a buzzer sounds. Short press the operation key on the operation panel, when the buzzer continues sounding. Press! • The buzzer stops. Check error/warning contents with MSM and handle the error/warning.
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• If there is a replaced part, check it is installed correctly. Turn the power of this product OFF. Wait for 10 seconds or more and turn the power ON. If the same error occurs after re-launching, please contact your local MUTOH dealer. Checking failure contents of the emergency mode Launch MSM.
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Smartchip recovery When the following message is prompted on the MSM, a smartchip error such as broken chip may have occurred in the ink cartridge. Check that the correct color is inserted in the cartridge slot and perform smartchip recovery. This will allow you to continue to print.
Clearing a media jam Turn the power button of this product OFF. Press! • Blue light becomes OFF. • The product starts powering off operations. Open the front cover. Move the carriage from the top of the media to the right. Turn the media fixing knob to release the lock.
Specifications of this product Specifications of this product Drawing area a=5 mm * b=5 mm to 25 mm * c=5 mm d=5 mm to 25 mm * After media initial and manual feedback, and pasting prevention process, printing starts at 15 mm.
List of specifications Model name VJ-628 / 628X Print method On demand piezo method Drive method Firmware servo/DC motor drive Paper feed method Horizontal conveyance, roll paper, set from the back of the product, front discharge paper with paper feed operation, limited to outward roll Media fix Pressure roller down method with manual media fixing knob...
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Environmental Operating environment Temperature 20 to 32 °C, humidity 40 to 60%, (Non- conditions condensing) Recommended Printing Temperature 22 to 30 °C, humidity 40 to 60%, (Non- Environment condensing) Change rate Temperature: No more than 2 °C per 1 hour Humidity: No more than 5% per 1 hour (Non-condensing) Environment for storage •...
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