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5.
FAQ – Trouble shooting Interface functions
For any troubles which may occur, check the following table for a solution before requesting
support from your vendor.
Symptom
Not all connectors have been
reconnected to factory head-
unit or monitor after
installation.
No power on CAN-bus box (all
No picture/black
LED CAN-bus box are off).
picture (factory
picture).
CAN-bus box connected to
CAN-bus in wrong place.
No power on video-interface
(all LED video-interface are
off).
No picture from video source. Check on other monitor whether video source is OK.
No video-source connected to
No picture/black
the selected interface input.
picture/white picture
(inserted picture) but
LVDS cables plugged in wrong
factory picture is OK.
place.
Inserted picture totally
wrong size or position.
Wrong monitor settings of
Inserted picture double
video-interface.
or 4 times on monitor.
Video sources output set to
AUTO or MULTI which causes
a conflict with the interfaces
Inserted picture
auto detection.
distorted, flickering or
If error occurs only after
running vertically.
source switching: Connected
sources are not set to the
same TV standard.
Some interfaces can only
handle NTSC input.
Inserted picture b/w.
Inserted picture qual.
bad.
Inserted picture size
Picture settings have not been
slightly wrong.
adjusted.
Inserted picture
position wrong.
Camera is being tested under
Camera input picture
fluorescent light which shines
flickers.
directly into the camera.
Camera input picture is
Protection sticker not
bluish.
removed from camera lens.
Version 14.09.2021
Reason
Connect missing connectors.
Check power supply of CAN-bus box. Check CAN-bus
connection of CAN-bus box.
Refer to the manual where to connected to the CAN-
bus. If not mentioned, try another place to connect to
the CAN-bus.
Check whether CAN-bus box delivers +12V ACC on red
wire output of 8pin to 6pin cable. If not cut wire and
supply ACC +12V directly to video-interface.
Check settings dips 1 to 3 of video interface which
inputs are activated and switch to corresponding
input(s).
Double-check whether order of LVDS cables is exactly
connected according to manual. Plugging into head-
unit does not work when the manual says to plug into
monitor and vice versa.
Try different combinations of dips 7 and 8 of video-
interface. Unplug 6pin power after each change.
Set video source output fixed to PAL or NTSC. It is best
to set all video sources to the same standard.
Set all video sources to the same standard.
Check manual whether there is a limitation to NTSC
mentioned. If yes, set source fixed to NTSC output.
Use the 3 buttons and the interface's OSD to adjust the
picture settings for the corresponding video input.
Test camera under natural light outside the garage.
Remove protection sticker from lens.
HW:CAM(V100)/(V20+V41)
Possible solution
CI-RL4-IOR
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