Purchasing Additional Services; 900-Number Operating System And Hardware Support Line; Network And Server Support Line; Ordering Support Line Services - IBM Netfinity ServeRAID-3H Installation And User Manual

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for IBM and
non-IBM hardware, operating systems, and application programs; network setup and configuration;
upgraded or extended hardware repair services; and custom installations. Service availability and name
might vary by country.

900-Number operating system and hardware support line

In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you can use the
900-number support line. The 900-number support line provides support for IBM PC products that are out
of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute.

Network and server support line

Network and Server Support is available for simple or complex networks made up of IBM servers and
workstations using major network operating systems. In addition, many popular non-IBM adapters and
network interface cards are supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the client or the server
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract
with a 10-incident limit. For more information about purchasing Network and Server Support, see

"Ordering support line services."

Ordering support line services
The Network and Server Support Line services are available for products on the Supported Products list.
To receive a Supported Products list:
In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server support.
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare
In all other countries, contact your IBM reseller or IBM marketing representative.
For more information or to purchase these services:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-465-7999.
In all other countries, contact your IBM reseller or IBM marketing representative.
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