Reading Out Diagnosis Data; General Notes; Storing Diagnosis Data - Novexx Solutions 64 Series Service Manual

06/15 Rev. 03

Reading out diagnosis data

General notes

For diagnosis purpose, the printer offers the possibility
to generate diagnosis data and to store it in the internal
flash memory. This way, the last device internal com-
munication can be captured and analysed (comparable
to the black box in an airplane). The functin is very help-
ful to detect the cause of malfunctions.
DD = diagnosis dump

The flash memory can keep 2-3 DDs stored. If ad-
ditional DDs are stored, older ones will drop out of
memory.

DDs stay in the flash memory, even if the printer is
switched off.

Storing diagnosis data

Automatically
DDs are stored automatically, if the printer got in an un-
defined state. This happened for example, if...
• printing suddenly stops.
• the status message „unmanaged interrupt" appears
on the display.
• the printer suddenly doesn´t react on keystrokes
any more.
Manually
DDs can be stored manually at any time during normal
operation:
 Press all 4 keys on the operation panel simultane-
ously.
Generating a log file
To be able to have a look at the diagnosis data for fault
analysis, the data has to be stored into a text file (log
file)
There are two ways of storing the log file:
• Reading out via the serial interface and storing it on
the host PC, see chapter
terface  on page 8.
• Storing on memory card, see chapter
memory card  on page 10.

Alternatively, the log file can be read out using an-
other than the serial interface or using the debug inter-
face, see Easy-Plug manual,
SERVICE MANUAL
Reading out via serial in-
Storing on
#!XM  command.
64-xx
Fault location
Reading out diagnosis data
8