Novexx Solutions 64 Series Service Manual
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Novexx Solutions 64 Series Service Manual

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12/08 Rev. 5.01-02
Fault location
Error sources ................................................ 2
Notes about fault location .......................... 2
Data transmission ..................................... 2
Operation panel ......................................... 2
Gap detection ............................................ 3
Material transport ...................................... 3
Ribbon, ribbon guide ................................. 4
Print/Feed roller ......................................... 5
Position of the print image ......................... 5
Print quality ............................................... 5
Cut function, cutter .................................... 7
Plug-in card ............................................... 7
SERVICE MANUAL
64-xx
Reading out diagnosis data ...........................8
Storing on CF card ...................................11

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Summary of Contents for Novexx Solutions 64 Series

  • Page 1: Table Of Contents

    12/08 Rev. 5.01-02 SERVICE MANUAL 64-xx Fault location Error sources ..........2 Reading out diagnosis data ......8 Notes about fault location ......2 Reading out via serial interface ....9 Data transmission ........2 Storing on CF card ........11 Operation panel ......... 2 Gap detection ..........

  • Page 2: Error Sources

    12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Error sources Notes about fault location Status reports should be printed to check the mechanical and electronic function capabilities – provided that no obvious no defects are evident. Data transmission Problem Possible cause Solution No or damaged data Faulty connection...

  • Page 3: Gap Detection

    12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Gap detection Problem Possible cause Solution Unfounded material Position of photoelectric Correct position of photoelectric switch end message switch not exact enough Gap detection not SERVICE FUNCTION > Sensor test Photoelectric switch defect Check with , if possible...

  • Page 4: Ribbon, Ribbon Guide

    12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Problem Possible cause Solution Motor noise (audibly Material/ribbon jam Check if material or ribbon jam occured in louder than normal) feed roller area. If necessary, clear rollers. SYSTEM PARAMETER > Transport Mode 64-xx dispenser processing narrow label material in „Dual motors“.

  • Page 5: Print/Feed Roller

    12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Print/Feed roller Problem Possible cause Solution Wear High running performance Replace roller Thermal bar contact too Check and if necessary correct high Pressure roller does not run Check and if necessary set on material Material deposits Clean (roller cleaner)
  • Page 6 12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Problem Possible cause Solution Print faded Thermal bar at the print- Clean or replace printhead, see user manual, head dirty or defective see topic section Maintenance Printhead setting incorrect Check settings (e.g. print contrast, print head resistance) and alter if necessary Relative position of thermal Check mechanical setting and if necessary...

  • Page 7: Cut Function, Cutter

    12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Cut function, cutter Problem Possible cause Solution No cutter function Plug connector loose Check and if necessary plug in firmly SYSTEM PARAMETER > Periph. device Cutter function not to "Cutter" activated Sensor defective Check and if necessary replace switch Stepper motor or output Check and if necessary replace...

  • Page 8: Reading Out Diagnosis Data

    12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Reading out diagnosis data With the diagnose dump function, device internal operation states can be read via serial connection and be saved in a text file. This way, the last device internal com- munication can be captured and analysed (comparable to the black box in an air- plane).

  • Page 9: Reading Out Via Serial Interface

    12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Reading out via serial interface Prerequisites Firmware (at least): Version Printing device 3.22 AP 4.4 (16 MB), AP 5.4, AP 7.t 4.22 64-xx Gen. 2, DPM, ALX 92x 5.02 64-xx Gen. 3, PEM Terminal program, e.
  • Page 10 12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Read out data. Send the generated files with a descriptioin of the circumstances in which the error oc- cured per email to the technical support at Avery Dennison.

  • Page 11: Storing On Cf Card

    12/08 Rev. 5.01-02 SERVICE MANUAL Fault location 64-xx Storing on CF card Prerequisites Firmware (at least): Version Printing device 3.31 AP 4.4 (16 MB), AP 5.4, AP 7.t 4.31 64-xx Gen. 2, DPM, ALX 92x 5.31 64-xx Gen. 3 Carrying out SERVICE/DIAGNOS.

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