Novexx Solutions 64 Series Service Manual
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Novexx Solutions 64 Series Service Manual

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06/15 Rev. 03
Fault location
Error sources ................................................ 2
Notes about fault location .......................... 2
Data transmission ..................................... 2
Operation panel ......................................... 2
Gap detection ............................................ 3
Material transport ...................................... 3
Ribbon, ribbon guide ................................. 4
Print/Feed roller ......................................... 4
Position of the print image ......................... 5
Print quality ............................................... 5
Cut function, cutter .................................... 6
Plug-in card ............................................... 7
SERVICE MANUAL
64-xx
Reading out diagnosis data ...........................8
General notes ............................................8
Storing diagnosis data ...............................8
Storing on memory card ..........................11

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  • Page 1: Table Of Contents

    06/15 Rev. 03 SERVICE MANUAL 64-xx Fault location Error sources ..........2 Reading out diagnosis data ......8 Notes about fault location ......2 General notes ..........8 Data transmission ........2 Storing diagnosis data .......8 Operation panel ......... 2 Reading out via serial interface ....9 Gap detection ..........

  • Page 2: Error Sources

    01/13 Rev. 5.08-01 SERVICE MANUAL Fault location 64-xx Error sources Error sources Notes about fault location Status reports should be printed to check the mechanical and electronic function ca- pabilities – provided that no obvious no defects are evident. Data transmission Problem Possible cause Solution...

  • Page 3: Gap Detection

    01/13 Rev. 5.08-01 SERVICE MANUAL Fault location 64-xx Error sources Gap detection Problem Possible cause Solution Position of photoelectric Correct position of photoelectric switch switch not exact enough Unfounded material end SERVICE FUNCTION > Sensor test, if Check with Photoelectric switch defect message necessary replace SYSTEM PARAMETER >...

  • Page 4: Ribbon, Ribbon Guide

    01/13 Rev. 5.08-01 SERVICE MANUAL Fault location 64-xx Error sources Ribbon, ribbon guide Problem Possible cause Solution Ribbon unwind mandrel is not Fix core to mandrel (spring plate), shift spring pla- turned te if the thread has stripped Unfounded ribbon end message SERVICE Check and if necessary replace (see also...

  • Page 5: Position Of The Print Image

    01/13 Rev. 5.08-01 SERVICE MANUAL Fault location 64-xx Error sources Position of the print image Problem Possible cause Solution PRINT PARAMETER > Y-Print offset Check or Easy Incorrect parameter setting Plug command (#Jx), if necessary correct PRINT PARAMETER > Gap position is recognised in- Correct sensor zero line with correctly due to gap contour Gap offset...

  • Page 6: Cut Function, Cutter

    01/13 Rev. 5.08-01 SERVICE MANUAL Fault location 64-xx Error sources Problem Possible cause Solution Check print contrast setting (press Prog button in Printhead power setting too online mode or call PRINT PARAMETER > Print contrast) and if necessary correct Ribbon inserted incorrectly Check and if necessary system no.

  • Page 7: Plug-In Card

    01/13 Rev. 5.08-01 SERVICE MANUAL Fault location 64-xx Error sources Plug-in card Problem Possible cause Solution Contacts dirty Check and if necessary replace Card not initialised Check and if necessary initialise Plug-in cards are not re- Card defective Check and if necessary replace cognised Card type does not corre- Check and if necessary replace card...

  • Page 8: Reading Out Diagnosis Data

    06/15 Rev. 03 SERVICE MANUAL Fault location 64-xx Reading out diagnosis data Reading out diagnosis data General notes For diagnosis purpose, the printer offers the possibility to generate diagnosis data and to store it in the internal flash memory. This way, the last device internal com- munication can be captured and analysed (comparable to the black box in an airplane).

  • Page 9: Reading Out Via Serial Interface

    06/15 Rev. 03 SERVICE MANUAL Fault location 64-xx Reading out diagnosis data Reading out via serial interface Prerequisites • Firmware (at least): Printer Vers. AP 4.4 (16 MB), AP 5.4 red, AP 7.t 3.22 AP 5.4 black, AP 5.6 3.34 64-xx, DPM, PEM, ALX 92x 4.22 (each Gen.
  • Page 10 06/15 Rev. 03 SERVICE MANUAL Fault location 64-xx Reading out diagnosis data [4] Read out data.  Send the generated files with a description of the cir- cumstances in which the error occured per email to the technical support at Novexx Solutions.

  • Page 11: Storing On Memory Card

    06/15 Rev. 03 SERVICE MANUAL Fault location 64-xx Reading out diagnosis data Storing on memory card Prerequisites • Firmware (at least): Printer Vers. AP 4.4 (16 MB), AP 5.4 red, AP 7.t 3.31 AP 5.4 black, AP 5.6 3.34 64-xx, DPM, PEM, ALX 92x 4.31 (each Gen.

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