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Oracle Acme Packet 6400 Hardware Installation And Maintenance Manual

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Oracle® Acme Packet 6400
Hardware Installation and Maintenance Guide
Release 1.0
G10551-03
May 2025

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Summary of Contents for Oracle Acme Packet 6400

  • Page 1 Oracle® Acme Packet 6400 Hardware Installation and Maintenance Guide Release 1.0 G10551-03 May 2025...
  • Page 2 The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services. No other rights are granted to the U.S. Government.

  • Page 3: Table Of Contents

    Contents About This Guide Safety General Safety Precautions Fan Module System Maintenance Fiber Optic Cable Environmental Specifications Using This Guide Electrical Safety Precautions Battery Warning ESD Safety Precautions Environmental, Safety, and Regulatory Certifications Component Overview Chassis Mounting Hardware Slide Rails Optional Mounting Brackets and Hardware Processor Module Front Panel...
  • Page 4 Stabilize the Rack Install Mounting Brackets Mark the Rackmount Location Install Slide Rails into Rack Attach the Slide-Rails Install the Acme Packet 6400 into the Slide-Rail Assemblies Install the Cable Management Arm (Optional) 3-10 Remove the Cable Management Arm 3-18...
  • Page 5 Reject Incoming Calls Shut Down the Acme Packet 6400 Power Cycling Reboot Chassis Removal Removing the Acme Packet 6400 from an Equipment Rack Power Supply Removal and Replacement Removing a Power Supply Installing a Power Supply Remove the Cover Replacing Transcoding Modules...
  • Page 6 Specifications Environmental, Safety, and Regulatory Certifications Physical Specifications Acme Packet 6400 System Chassis Specifications AC Power Supply Physical Dimensions DC Power Supply Physical Dimensions Fan Module Specifications Electrical Specifications Power Supply Input Circuit Fuse Requirements Environmental Specifications Connector Specifications Optical Transceiver Interface Module Specification...

  • Page 7: About This Guide

    About This Guide The Acme Packet 6400 is a high performance, high capacity Session Border Controller that optimally delivers interactive communications — voice, video, and multimedia sessions — across wireline, wireless, and cable IP network borders. With its 1U design the Acme Packet 6400 provides exceptional functionality in a tightly integrated system.

  • Page 8: Safety

    To ensure general safety, follow the safety precautions listed in this section. Fan Module To avoid overheating the system, do not block the air inlets or the fan module, or otherwise obstruct airflow to the system. Keep the area around the Acme Packet 6400 clean and clutter- free. System Maintenance Customers may service or replace the following parts: •...

  • Page 9: Electrical Safety Precautions

    To protect the delicate electronic components from damage from static electricity, always follow the appropriate ESD procedures and wear the proper protective devices (such as an ESD wrist strap) when handling any and all Acme Packet 6400 hardware and while performing any Acme...

  • Page 10: Environmental, Safety, And Regulatory Certifications

    • Use a grounded ESD wrist strap when working on the Acme Packet 6400 to prevent static discharge. •...

  • Page 11: Component Overview

    Rear View Mounting Hardware The Acme Packet 6400 is supported by a pair of slide rails that are affixed to an equipment rack by front and rear mounting flanges. The slide rails are adjustable for equipment racks of various depths.

  • Page 12: Optional Mounting Brackets And Hardware

    Optional Mounting Brackets and Hardware The following diagram shows the mounting hardware that ships with the system. These brackets are not required if you will mount the Acme Packet 6400 into a 19" server rack. • 19" Center Rack Mount Bracket •...

  • Page 13: Alarm Led

    When illuminated, the green power LED indicates the power is on. Power Components Oracle offers AC or DC power options for the Acme Packet 6400. The power supplies are user- replaceable, hot swappable components. Each power supply is accessed from the rear panel of the Acme Packet 6400.

  • Page 14: Dc Power

    Oracle ships one region-specific power cord with each AC-power supply. DC Power The Acme Packet 6400 can be powered by central office –48 VDC operations with a DC-DC supply. The handle on the power supply is used to remove the power supply from the chassis.

  • Page 15: Cooling Components

    • 1 fan filter The Acme Packet 6400 chassis draws cool ambient air through the chassis through intake fans and is exhausted through perforated air outlets located along the rear of the chassis. To avoid overheating the system, do not block the air intake or exhaust ways or otherwise obstruct airflow to the system in any way.

  • Page 16: Air Filter

    Chapter 2 Cooling Components Air Filter The Acme Packet 6400 air filter removes airborne particles before they are drawn into the system chassis. Oracle sells replacement air filters.

  • Page 17: System Installation

    Shipped Parts Each Acme Packet 6400 ships in one box. Inside this box is the Acme Packet 6400 chassis and the accessory kit. The ordered power supplies are already installed in the chassis. The following table lists the contents of one Acme Packet 6400 order.

  • Page 18: Rack System Instructions

    The Acme Packet 6400 shall only be installed in a restricted access location. The Acme Packet 6400 must have access to reliable power and cooling. When choosing a location for your Acme Packet 6400, follow the guidelines listed in this section.

  • Page 19: Mounting Guidelines

    Rack Mounting the Acme Packet 6400 To rack mount the Acme Packet 6400, secure the rack to the floor, stabilize the rack, and install the mounting brackets and slide rails. Then, install the Acme Packet 6400 into the rack.

  • Page 20: Install Mounting Brackets

    Install Mounting Brackets To install the mounting brackets on the sides of the Acme Packet 6400: Position a mounting bracket against the chassis so that the slide-rail lock is at the Acme Packet 6400 front, and the keyhole openings on the mounting bracket are aligned with the locating pins on the side of the chassis.

  • Page 21: Mark The Rackmount Location

    Rack Mounting the Acme Packet 6400 Mark the Rackmount Location Identify the location in the rack where you want to place the Acme Packet 6400. The Acme Packet 6400 requires one rack unit (1U). Use the Rackmounting Template to identify the correct mounting holes for the slide-rails.

  • Page 22: Attach The Slide-Rails

    Chapter 3 Rack Mounting the Acme Packet 6400 Attach the Slide-Rails Use this procedure to attach slide-rail assemblies to the rack. Orient the slide-rail assembly so that the ball-bearing track is forward and locked in place. Call Out Description Slide-rail...

  • Page 23: Install The Acme Packet 6400 Into The Slide-Rail Assemblies

    Repeat Step 1 through Step 3 to attach the slide-rail assembly to the other side of the rack. Install the Acme Packet 6400 into the Slide-Rail Assemblies Use this procedure to install the Acme Packet 6400 chassis with mounting brackets into the slide-rail assemblies that are mounted to the rack.
  • Page 24 Push the slide-rails as far as possible into the slide-rail assemblies in the rack. Position the Acme Packet 6400 so that the back ends of the mounting brackets are aligned with the slide-rail assemblies that are mounted in the rack.
  • Page 25 Simultaneously push and hold the green slide-rail release buttons on each mounting bracket while you push the Acme Packet 6400 into the rack. Continue pushing the Acme Packet 6400 into the rack until the slide-rail locks (on the front of the mounting brackets) engage the slide-rail assemblies with an audible click.

  • Page 26: Install The Cable Management Arm (Optional)

    Install the Cable Management Arm (Optional) Follow this procedure to install the cable management arm (CMA), which you can use to manage cables connected to the back of the Acme Packet 6400. Unpack the CMA, which contains the following components.
  • Page 27 Flat cable covers Round cable covers (optional) Prepare the CMA for installation. Ensure that you install the flat cable covers for your Acme Packet 6400 on the CMA. Ensure that the six Velcro straps are threaded into the CMA. 3-11...
  • Page 28 Acme Packet 6400 is extended out of the rack and returned to the rack. To make it easier to install the CMA, extend the Acme Packet 6400 approximately 13 cm (5 inches) out of the front of the rack.
  • Page 29 Chapter 3 Rack Mounting the Acme Packet 6400 Call Out Description Connector A tab Left slide-rail front slot To install CMA connector B into the right slide-rail: Insert CMA connector B into the front slot on the right slide-rail until it locks into place with an audible click [1 and 2].
  • Page 30 Chapter 3 Rack Mounting the Acme Packet 6400 Call Out Description Connector C locking spring Insert connector C into the right slide-rail until it locks into place with an audible click [2 and 3]. Gently tug on the right side of the CMA back slide bar to verify that connector C is properly seated.
  • Page 31 Chapter 3 Rack Mounting the Acme Packet 6400 To install CMA connector D into the left slide-rail: While holding the slide-rail latching bracket in place, insert connector D and its associated slide-rail latching bracket into the left slide-rail until connector D locks into place with an audible click [1 and 2].
  • Page 32 CMA retracts without binding. To pull the green release tabs, place your finger in the center of each tab, not on the end, and apply pressure as you pull the tab toward the front of the Acme Packet 6400. 3-16...
  • Page 33 Chapter 3 Rack Mounting the Acme Packet 6400 Continue pushing the Acme Packet 6400 into the rack until the slide-rail locks (on the front of the Acme Packet 6400) engage the slide-rail assemblies. You hear a click when the Acme Packet 6400 is in the normal rack position.

  • Page 34: Remove The Cable Management Arm

    Ensure that the secured cables do not extend above the top or below the bottom of the Acme Packet 6400 to which they are attached. Otherwise, the cables might snag on other equipment installed in the rack when the Acme Packet 6400 is extended from the rack or returned to the rack.
  • Page 35 To reduce the risk of personal injury, stabilize the rack cabinet and extend the anti-tilt bar before extending the Acme Packet 6400 from the rack. To make it easier to remove the CMA, extend the Acme Packet 6400 approximately 13 cm (5 inches) out of the front of the rack.
  • Page 36 Chapter 3 Rack Mounting the Acme Packet 6400 Call Description Connector D release tab (green) Slide-rail latching bracket release tab (labeled PUSH) Use your right hand to support the CMA and use your left thumb to push in (toward the left) on the slide-rail latching bracket release tab labeled PUSH (callout 2), and pull the latching bracket out of the left slide-rail and put it aside [3 and 4].
  • Page 37 Chapter 3 Rack Mounting the Acme Packet 6400 Call Out Description Connector C release tab (labeled PUSH) To disconnect connector B: Place your right arm under the CMA to support it and grasp the back end of connector B with your right hand.

  • Page 38: Install Mounting Bracket Extenders (Optional)

    Go to the front of the Acme Packet 6400 and push it back into the rack. Install Mounting Bracket Extenders (Optional) If you want to install the 19" Acme Packet 6400 into a 23" rack, use the 19"-to-23" adaptor mounting brackets.

  • Page 39: Cabling The Acme Packet 6400

    Acme Packet 6400 from potential damage. You can install and remove Ethernet and 10GbE optical cables while the Acme Packet 6400 is operational. Not every port needs to be utilized for proper operation. However, when a cable is disconnected and the link is lost, an alarm is generated.

  • Page 40: Console Port

    Cabling the Acme Packet 6400 Console Port The Acme Packet 6400 has one console port in the rear of the chassis. The Acme Packet 6400 ships with a console adapter, which allows you to connect a standard DB-9 serial port to the RJ45 console port.

  • Page 41: High Availability

    Chapter 3 Cabling the Acme Packet 6400 High Availability You can use one or two connections for HA redundancy support between the two members of an HA node. Using two rear interfaces for sharing redundancy information provides a high level of reliability.

  • Page 42: Ground And Power Cable Installation

    Grounding Cable Installation The ground terminals are located on the right side of the rear chassis. The Acme Packet 6400 ships with 2 kep nuts screwed onto the ground terminals. Use an 11/32” nut driver to remove and install these kep nuts.

  • Page 43: Ac Power Cord Installation

    Electrical Code (NEC) applies. To install the two AC powers cords in the Acme Packet 6400: Locate the two AC power cords shipped with your Acme Packet 6400. Choose one power supply to work on first. Connect one power cord to the AC power supply by inserting the 3-lead IEC-320 plug into the IEC connector located on the power supply.

  • Page 44: Dc Power Cord Installation

    There is no ON/OFF switch on these power supplies. When you plug them in the power is on and the system will start to boot. Note: To remove AC power cables from the Acme Packet 6400 reverse the previous procedure. DC Power Cord Installation This section describes how to install a DC power cord.

  • Page 45: Startup

    This section explains how to create a console connection. Prerequisites In order to create a console connection to the Acme Packet 6400 you need to configure the terminal hardware and software appropriately. The following table lists your terminal application’s serial configurations.

  • Page 46: Powering On The Acme Packet 6400

    Chapter 4 Powering On the Acme Packet 6400 If the Acme Packet 6400 is already powered on, press the Enter key a few times to activate the console connection. When ACLI text is displayed on the screen, the console connection has been successfully created.

  • Page 47: Formatting The Solid State Drive

    - punctuation Enter New Password: You can now begin configuring your Acme Packet 6400 System. Refer to the Configuration Guide to learn how to establish an IP address for your Acme Packet 6400. If you have any questions about booting or powering on your system, contact your Oracle customer support representative directly.

  • Page 48: Maintenance

    When performing hardware maintenance on the Acme Packet 6400, you should minimize the risk of interrupting network traffic or losing data. If the Acme Packet 6400 is configured as an HA node, you should only work on the Acme Packet 6400 that is in standby mode.
  • Page 49 Chapter 5 Standby Mode for HA Nodes Use the show health command to identify which system is the active and which is the standby. SBC1# show health Media Synchronized false SIP Synchronized false REC Synchronized false XSERV Synchronized disabled Config Synchronized disabled Collect Synchronized false...
  • Page 50 Chapter 5 Standby Mode for HA Nodes Confirm that SBC1 and SBC2’s current configurations match by typing display-current- cfg-version and press Enter at the ACLI prompt. SBC1# display-current-cfg-version Current configuration version is 5 SBC1# SBC2# display-current-cfg-version Current configuration version is 5 SBC2# Note: While the two current configuration version numbers on the two systems MUST...

  • Page 51: System Shut Down

    Packet 6400 are hot-pluggable, some Acme Packet 6400 maintenance procedures require that you shut down the system. Before you shut down or restart the Acme Packet 6400, ensure that there are no active calls in progress. Procedures to reroute call and network traffic around the Acme Packet 6400 are outside the scope of this guide.

  • Page 52: Shut Down The Acme Packet 6400

    Confirm that all fans are off. Power Cycling Power cycling the Acme Packet 6400 is the process of turning the system off by unplugging the power cords and then turning it on by plugging in the power cords. It is imperative that you wait at least 10 seconds between power down and power up to ensure that all components are completely powered down before restart.

  • Page 53: Chassis Removal

    The slides have a mechanical safety stop about halfway down the slide. To fully remove the chassis, you must depress the release latch points on the chassis slides. Lift the Acme Packet 6400 out of the equipment rack, and move it to an ESD safe location.

  • Page 54: Power Supply Removal And Replacement

    Chapter 5 Power Supply Removal and Replacement Power Supply Removal and Replacement This section explains how to remove and replace the power supplies in the Acme Packet 6400. This section is for both AC and DC power supplies. Note: There is an ESD receptacle in the top left corner in the rear of the Acme Packet 6400.

  • Page 55: Installing A Power Supply

    Move the power supply to an ESD-safe location. Installing a Power Supply Note: NEVER power up a power supply before it is installed in the Acme Packet 6400 chassis. To install a power supply in the Acme Packet 6400 chassis: Ground yourself with an ESD wrist strap.
  • Page 56 Chapter 5 Remove the Cover Identify the latch for the top cover. Use a T15 Torx tip screwdriver to unlock the latch.

  • Page 57: Replacing Transcoding Modules

    Remove the cover. Replacing Transcoding Modules The Acme Packet 6400 supports up to 72 transcoding modules (TM) for transcoding functionality. The TMs are installed in slots 0 through 17, and each slot takes a four unit TM. TMs must be installed consecutively in numerical order, starting with slot 0. Slot numbering starts at the lower left slot with 0.
  • Page 58 Note the location of the TM connector on the mainboard. Extend the chassis out of the cabinet to the full extension of the slides. Remove the Acme Packet 6400 chassis cover. On both sides of each transcoding module, press the side latch down to release the latch.

  • Page 59: Installing The Transcoding Module

    Chapter 5 Replacing Transcoding Modules Place the TM on an ESD-safe antistatic surface. Installing the Transcoding Module The following procedure describes how to install the Transcoding Module (TM) onto the mainboard. Prerequisites: • Always load the TMs sequentially, starting with position 0 (the slot labelled TM0). •...

  • Page 60: Fan And Filter Maintenance

    Press on the latches on both sides to secure the TM to the mainboard. As necessary, repeat for slots TM1, TM2, and others, making sure to install the TMs sequentially. Fan and Filter Maintenance This section explains how to remove and replace a fan and filter on your Acme Packet 6400. 5-13...

  • Page 61: Remove A Fan Module

    Chapter 5 Fan and Filter Maintenance Note: Before handling the Acme Packet 6400, follow the proper ESD grounding procedures. Failure to do so could damage components. Remove a Fan Module The 4 fan modules are user-serviceable, hot-pluggable components. Each module has 2 fans.

  • Page 62: Install A Fan Module

    Chapter 5 Fan and Filter Maintenance Move the fan to an ESD safe location. Install a Fan Module Install your replacement fan module within 60 seconds of removing your malfunctioning fan module. Put your new fan module into the empty fan module slot. 5-15...

  • Page 63: Maintaining The Cooling Components

    Cooling maintenance encompasses cleaning the fan module and cleaning the air inlets on the front of the Acme Packet 6400. Cleaning the fan module requires that you remove the module itself. If you are not shutting down the Acme Packet 6400 this procedure must be performed quickly or else the system may overheat and cause packet processing to stop.

  • Page 64: Replace The Front Indicator Module

    Replace the Front Indicator Module Follow these steps to replace the Front Indicator Module (FIM). Note: Before handling the Acme Packet 6400, follow the proper ESD grounding procedures. Failure to do so could damage components. Remove the FIM Remove the chassis cover.
  • Page 65 Chapter 5 Replace the Front Indicator Module Unscrew the green screw to the left of the FIM. Disconnect the FIM connector. 5-18...
  • Page 66 Chapter 5 Replace the Front Indicator Module Remove the FIM cord from its cord holder. Remove the FIM. Install the FIM Thread the cord of the new FIM through the front right of the chassis. Press the cord into the FIM cord holder. 5-19...
  • Page 67 Chapter 5 Replace the Front Indicator Module Attach the cord to the mainboard. Tighten the FIM screw on the front of the chassis. Reattach the front air filter. 5-20...

  • Page 68: Sfp+ Removal And Replacement

    Serves as the receptacle for the LC duplex fiber optic connectors. The SFP+ is hot swappable; it may be replaced while the Acme Packet 6400 is powered on. Leave the NIU in the Acme Packet 6400 as you extract the SFP+.

  • Page 69: Media Cables

    SFP+ Removal and Replacement Media Cables This section describes the media signaling interface, fiber optic cable, used in the NIU card that goes with the Acme Packet 6400. The fiber optic cables only ship from Acme Packet if you order them. Cable Information •...

  • Page 70: Removing An Sfp

    Chapter 5 SFP+ Removal and Replacement 10 Gigabit Fiber Optic Cable (Yellow .9/125) Note: To prevent damage to the optical lens, We recommend that the protective dust cover stay on the optical transceiver port when the 10GbE NIU card is not cabled. Removing an SFP+ To remove the SFP+ from the NIU card: Pull the bale SFP+ clasp latch out and down.

  • Page 71: Alarms

    Voltage • Physical interface cards For each category, the following tables list the Acme Packet 6400 alarm name, hardware alarm ID, alarm severity, causes, log message, and graphic display window message, if any. Important: If different sensors report two or more events of the same severity with the same Alarm ID, only the first alarm gets reported.

  • Page 72: Link And Sdp Alarms

    For each possible network interface, an alarm exists that indicates whether the link goes up or down. The following tables list detailed information about the Acme Packet 6400's link alarms. Media Ethernet Link Alarms The following table lists the 10GbE interface link up/link down alarms.

  • Page 73: Management Ethernet Link Alarms

    Chapter 5 Alarms Table 5-2 (Cont.) Media Ethernet Link Alarms Alarm Name Alarm Severity Cause(s) Example Log Message LINK DOWN ALARM MAJOR 10GbE S0P3 link down Slot 0 port 3 DOWN GIGPORT Management Ethernet Link Alarms The following table lists the management Ethernet port alarms: Table 5-3 Management Ethernet Link Alarms Alarm Name...

  • Page 74: Specifications

    100-127/200-240VAC, 10.0/5.0A(X2) Important: This equipment is intended for installation in locations where the National Electrical Code (NEC) applies. DC Power Supply Physical Dimensions Table 6-3 Acme Packet 6400 DC Power Supply Physical Dimensions (continued) Specification Description Height 1.575” (4.0 cm)

  • Page 75: Fan Module Specifications

    18 AWG -48 VDC 30 AMP min 10 AWG Environmental Specifications For the Acme Packet 6400 to function properly, Acme Packet recommends that you follow the environmental guidelines in the following table. Table 6-6 Acme Packet 6400 Environmental Specifications Specification...

  • Page 76: Connector Specifications

    Table 6-6 (Cont.) Acme Packet 6400 Environmental Specifications Specification Description Maximum Altitude The Acme Packet 6400 system is required to operate below the maximum altitude of 10,000 feet. Air Flow 182 CFM Power Dissipation 250W typical, 360W maximum (base Acme Packet 6400 without...

  • Page 77: Acronyms, Definitions, And Terms

    Acronyms, Definitions, and Terms ACLI Acme Command Line Interface is the command line interface used by Oracle to configure, maintain, and monitor SBCs and other Oracle products. Alternating Current refers to the 120-volt electricity delivered by power utilities to three-pin power outlets.
  • Page 78 Network Interface Card is an expansion board you insert into a computer so the computer can be connected to a network. The NIU provides network connectivity for management, signaling, and media traffic to and from the Acme Packet 6400. NVRAM Non-volatile Random Access Memory is a type of memory that retains its contents when...
  • Page 79 Chapter 7 optical transceiver The fiber connection to the Acme Packet 6400 plugs into an optical transceiver. Through this connection, light energy is converted into electrical energy. PCMCIA Personal Computer Memory Card International Association is an organization consisting of approximately 500 companies that has developed a standard for small, credit-card sized devices (PC cards).
  • Page 80 Each UDP header carries both a source port identifier and a destination port identifier, allowing high-level protocols to target specific applications and services among hosts. Vacuum Fluorescent Display is used on the graphic display window of the Acme Packet 6400 chassis’s front control panel. VLAN...

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