Emerson Rosemount 3410 Series Maintenance And Troubleshooting Manual page 24

Troubleshooting
April 2022
Table 2-2: Troubleshooting
Error
Program download failed
during firmware upgrade
24
Maintenance and Troubleshooting Manual
(continued)
Recommended action(s)
• If the meter power fails during a firmware upgrade process,
perform a backup upgrade in an attempt to connect to the meter
and download the program again.
— In MeterLink, go to the File pull-down menu and select Program
Settings.
— Enable the Allow FTP-only connection.
— For Serial Port Connections: for Rosemount 3410 Series Gas
Ultrasonic meters connect to Port A. You may need to adjust
your Meter Directory settings for the connection so that they
match the port default settings. Port A will default to 19200
baud with a Modbus address of 32.
— For Ethernet Connections: If you are connecting to the meter
over an Ethernet port, you should be able to connect with the
same IP address as normal. If this is unsuccessful, the meter may
have defaulted to 192.168.135.100 with a subnet of
255.255.255.0. Make sure your PC has a compatible address
and attempt a connection using this IP address.
— Make sure your cabling and your Meter Directory record are
setup, then attempt to connect to the meter.
— You will receive a message "Error 10001 opening database
connection to .....". Click OK and you will be prompted to
"Attempt FTP-only connection ....". Click Yes and if successful,
™
theMeterLink caption displays "...Connected to <meter
name>...". Go to the Tools pull down menu and select Program
Download to attempt the firmware upgrade again.
— If the firmware upgrade is successful, the meter should start
working as normally as the meter's configuration is not
normally lost.
If the configuration is lost, use MeterLink Tools → Edit/
—
Compare Configuration to write the saved configuration back
to the meter. The saved configuration files are typically stored
in C:\Ultrasonic Data folder.
— Restart the meter to install the firmware. MeterLink prompts
you with a message that it must disconnect from the meter.
Once the firmware upgrade is complete you will be able to
reconnect to the meter with MeterLink.
— When the meter restarts, it takes about two minutes before you
will be able to reconnect depending on the firmware upgrade
being performed. If the database does need to be reinitialized,
it could take up to five minutes.
— After an upgrade, it is recommended to reconnect to the meter
and repeat the Program Download process.
— If all the program components are successfully updated, they
will show to be the same date and version as the Currently
Installed Versions and the Download button will be disabled.
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