Printer Failure Recovery - Flashforge Waxjet 400 User Manual

1. Printing is interrupted
Problem description:
An error occurred in the printer or the working delay exceeded
30 minutes.
Troubleshooting steps:
Check the alarm information page for errors that may cause
delays, and solve main problems.
2. abnormal build plate sensor
Problem description:
The sensor of the build plate may be stained and needs to be
cleaned.
Troubleshooting steps:
2.1 Open the printing chamber;
2.2 Find the home sensor and the maximum position sensor;
2.3 Use a cotton swab dipped in isopropyl alcohol, gently
wipe around the sensor to remove dust;
2.4 After removing the dust, close the printing chamber;
2.5 If the problem is not resolved, please contact your local
service provider.
3. The planarizer motor stops rotating
Problem Description:
If the build plate installed incorrectly or there are materials at
the bottom of build plate, the build plate may be in high
position, even a slight influence will cause the motor to stop.
Troubleshooting steps:
3.1 Open the printing chamber;
3.2 Remove the build plate;
3.3 Check the induction sensor and clean the surface and
surrounding dust;
3.4 Replace the build plate;
3.5 Close the printing chamber and restart the printer;
3.6 If the problem is not resolved, please contact your local
service provider.
4. Supply support/part materials problem
Problem description:
The printer detects that the ink bottle has ink but cannot
supply wax to the valvetank normally.
Troubleshooting steps:
4.1 Check the abnormal material bottle ;
4.2 Check the remaining material ；
4.3 Check the installation place；
4.4 Unscrew the cap of the material bottle counterclockwise
1/2, and the material has been removed.
5. Abnormal material delivery
Problem description:
insufficient materials.

9.2 Printer failure recovery

Troubleshooting steps:
5.1 The ink bottle contains materials;
5.2 The ink bottle install right;
5.3 Unscrew the cap of the ink bottle 1/2 counterclockwise,
and the material has been removed.
If the material bottle has just been inserted and is in a cooling
state, it may take 60-90 minutes to warm up to working
temperature.
6. The build chamber is overheated
Problem description:
Problem Description: The temperature of the build chamber is
higher than the optimal temperature. If the temperature
continues to be too high, the printer will suspend printing
until the temperature drops.
Troubleshooting steps:
6.1 Check the ambient temperature, the best temperature
range is 18°-24°C;
6.2 Check whether the PTFE filter and the air inlet filter are
blocked. If necessary, please replace it;
6.3 Make sure that the printer is not placed beside a window
in direct sunlight;
6.4 Make sure there is a distance of 30cm between the back of
the printer and the wall.
7. The printer touch screen went dark
Problem description:
The touch screen went dark, and the printer does not make
any sound.
Troubleshooting steps:
7.1 Turn off the printer switch and wait for 30 seconds;
7.2 Unplug the power cord and wait for 10 seconds;
7.3 Make sure the printer switch is off;
7.4 Plug in the power cord and wait for 2 seconds.
7.5 Turn on the printer switch.
The touch screen should be powered on, and the printer will
start beeping for initialization in the next minute. If the
problem is not resolved, please contact your local service
provider.
8. The printer is powered on and the touch screen
does not respond
Problem description:
The printer is powered on, the screen UI is displayed (not a
blank screen), but there is no response.
Troubleshooting steps:
8.1 Turn off the printer switch and wait for 30 seconds;
8.2 Unplug the power cord and wait for 10 seconds;
8.3 Make sure the printer switch is off;
8.4 Plug in the power cord and wait for 2 seconds;
8.5 Turn on the printer switch.
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