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United States:
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Telephone: 1-877-798-3752
Canada:
Tesla Motors Canada ULC
1325 Lawrence Avenue East
Toronto, ON M3A 1C6
Telephone: 1-877-798-3752
Please include the following information:
•
Tesla connector or adapter invoice date;
•
Your name and contact information;
•
Name and location of the Tesla Store
and/or Tesla Service Center nearest you;
•
Description of the defect; and
•
History of the attempts you have made
with Tesla to resolve the concern, or of
any repairs or services that were not
performed by Tesla.
In the event any disputes, differences or
controversies arise between you and Tesla
related to this Charging Equipment Limited
Warranty, Tesla will explore all possibilities for
an amicable settlement. In case an amicable
settlement is not reached, Tesla offers a
dispute settlement program through:
NATIONAL CENTER FOR DISPUTE
SETTLEMENT ("NCDS")
P.O. Box 526
Mt. Clemens, MI 48046
1-866-629-3204
Tesla requires that you submit your dispute to
our dispute settlement program and wait for a
decision to be issued prior to pursuing any
remedy under federal or state laws (including
15 U.S.C. Section 2310 or California Civil Code
Section 1793.22(b)), although you may be
entitled to pursue a remedy without
submitting under certain state laws or if you
pursue any rights or remedies not created by
these laws. This dispute settlement program
administered by NCDS is free of charge to you
and is conducted by local NCDS professionals
who are trained and experienced in mediation
and arbitration.
Charging Equipment Limited Warranty
Charging Equipment Limited Warranty
NCDS resolves disputes involving this
Charging Equipment Limited Warranty which
arise during the applicable warranty period
specified in this Charging Equipment Limited
Warranty. You must file a request for
arbitration with NCDS within 60 days (or 6
months in certain jurisdictions) of the
expiration of the applicable warranty period,
provided you sent written notice to Tesla of
the alleged defect was brought to the
attention of Tesla during the applicable
warranty period.
To initiate arbitration, you must contact NCDS
at 1-866-629-3204 or P.O. Box 526, Mt.
Clemens, MI 48046, and complete an NCDS
customer claim form and mail it to NCDS.
Please also provide a copy of your written
notification sent to Tesla and/or all
information required in such notification
specified above, your desired resolution, and
all receipts if requesting reimbursement. Upon
receipt of your request, NCDS will contact you
regarding the status of your case and provide
you with additional details about the program.
When NCDS receives your request, it will be
forwarded to Tesla for response. After
analyzing all information pertaining to your
case, NCDS will schedule a technical
evaluation if applicable. If you request it, an
oral hearing will be held prior to a decision
being rendered. At this hearing, all evidence is
admissible. After considering all testimony and
documents, the arbitrator will review the
applicable legal standards and render a
decision. A settlement satisfactory to all
parties may be negotiated at any time,
including prior to or after the arbitrator's
decision.
NCDS's decision is binding on Tesla but not on
you. If you accept NCDS's decision, Tesla will
comply with the decision in a reasonable time
not to exceed 30 days after Tesla receives
notice of your acceptance. Remedies include
but are not limited to repairs; reimbursement
for repairs and incidental expenses, such as
transporting costs; and repurchase or
replacement of the applicable Tesla connector
or adapter. NCDS decisions do not include
attorney fees or punitive, multiple, or
consequential damages, except incidental
damages as required by applicable law. NCDS
findings and decisions are admissible as
evidence in any legal proceedings concerning
the applicable Tesla connector or adapter.
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