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Troubleshooting
Green
Yellow
Lights
Light
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
24
Red Light
Auto-Retry
1 flash
After 15
minutes and
up to 4
times
2 flashes
After 1
minute and
up to 4
times
3 flashes
No
4 flashes
After 1
minute and
up to 4
times
5 flashes
After 1
minute retry
(no limit on
retries)
What it Means
Ground
fault. Current is
leaking through an
unsafe path.
Possible Line to
ground or Neutral
to ground fault.
No ground
connection
detected in the Wall
Connector.
Input miswired:
possibly Line and
Neutral are
swapped.
Over or under
voltage protection.
Over current
protection.
What to Do
Disconnect the handle
from the car.
Reconnect and try
again. If the problem
persists, turn OFF the
circuit breaker
servicing the Wall
Connector and wait 10
seconds. Turn ON the
circuit breaker and try
again. If the problem
persists, contact Tesla.
Make sure the Wall
Connector is properly
grounded. If uncertain,
consult your
electrician for proper
grounding at your
circuit breaker or
power distribution
box and for proper
connection to the Wall
Connector.
The input wiring
between the wall
power and the Wall
Connector has been
improperly installed.
Consult your
electrician.
Consult your
electrician for proper
voltage on the circuit
breaker that services
the Wall Connector.
Turn down the charge
current setting in the
vehicle. If the problem
persists and the
attached vehicle is
manufactured by
Tesla, contact Tesla.
If the problem persists
and the attached
vehicle is a non-Tesla
vehicle, contact the
original manufacturer.
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