Chapter 6: Troubleshooting - SMART Board M700 Series User Manual

Chapter 6
Troubleshooting
Tips for resolving issues with general behavior
Adjusting the projected image
Resetting your interactive whiteboard
Preventing USB cable issues
Resolving common issues
No image is projected on the interactive screen, or a "No Input" message appears
The projected image is blurry or not the same size as the interactive whiteboard's projection surface 28
The interactive screen doesn't respond to touch
Touch or ink alignment is inaccurate, the pointer moves erratically, or gaps appear when you draw or
write
The SMART software icon doesn't appear in the notification area
A small red × appears on the SMART software icon
The orientation procedure doesn't proceed to the second point
Using the connection wizard
Using SMART Diagnostics
Contacting SMART Support
This chapter explains how to troubleshoot a variety of common issues with SMART Board M700 and M700V
series interactive whiteboards. If you're experiencing and issue that's not listed or the solutions don't work,
check out the following resources:
Resource
Communities discussions
Knowledge base
(Communities articles)
smarttech.com/kb/171660
Description
Search the communities discussion forums for an answer, or post a
description of the issue. SMART Support and other SMART Product users
regularly monitor the forums, so it's a great place to find answers to help
resolve the issue.
The knowledge base contains articles to help with advanced
troubleshooting. Search for the issue to see if an article offers a solution.
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