Yeastar Technology N412 Administrator's Manual
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Yeastar Technology N412 Administrator's Manual

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Firmware
Version: 45.13.0.21
Revised:
March 29, 2016
https://arttel.ru/shop/ip-ats/yeastar-n412

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  • Page 1 Sales Tel: +86-592-5503309 E-mail: sales@yeastar.com Support Tel: +86-592-5503301 E-mail: support@yeastar.com Web: http://www.yeastar.com Firmware Version: 45.13.0.21 Revised: March 29, 2016 https://arttel.ru/shop/ip-ats/yeastar-n412...
  • Page 2 Declaration of Conformity Hereby, Yeastar Information Technology Co., Ltd. declares that Yeastar N412 is in conformity with the essential requirements and other relevant provisions of the CE, FCC. Warranty The information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    N412 Administrator Manual Contents N412 Overview ......................1 Introduction ........................... 1 Feature Highlights ......................... 1 N412 Front Panel ........................2 N412 Rear Panel ........................3 Application Overview ..................... 4 Getting Started ......................5 Accessing Web GUI ......................5 Web Configuration Panel ...................... 6 User Management ........................
  • Page 4 Conference ......................58 Configure a Conference Room ................... 58 Join a Conference Room ....................58 Manage the Conference ..................... 59 Managing Voice on N412 ..................60 System Prompt ........................60 Custom Prompt ........................62 Music on Hold ........................64 Voicemail ....................... 65 Voicemail Settings ......................
  • Page 5 N412 Administrator Manual Business Days ........................ 85 Holidays .......................... 86 SIP Settings......................88 General ..........................88 NAT ............................. 88 Codecs ..........................89 Status and Call Reports ..................91 Extension Status ......................... 91 Trunk Status ........................92 Network Status........................93 System Info .........................

  • Page 6: N412 Overview

    Introduction Yeastar N412 is a flexible and modular PBX that provides productivity-enhancing communication platform for small business. Yeastar N412 can handle up to 4 CO/BRI lines, up to 12 analog extensions, 8 SIP extensions, and 4 SIP trunks. With Yeastar N412, small business can get business-class features with a compact and powerful analog and VoIP capable system.

  • Page 7: N412 Front Panel

    N412 Administrator Manual N412 Front Panel Figure 1-1 N412 Front Panel Table 1-1 N412 Front Panel - LED Description LED Status Description The power is switched on. POWER The power is switched off. Blinking The system is running properly.

  • Page 8: N412 Rear Panel

    N412 Administrator Manual N412 Rear Panel Figure 1-2 N412 Rear Panel Table 1-2 N412 Rear Panels–Port Description Port Description Line Port For the connection of PSTN lines or ISDN BRI lines. EXT Port For connection of analog phones/fax machines.

  • Page 9: Application Overview

    N412 Administrator Manual Application Overview With N412, in addition to use the functions as traditional PBX, you could expand the communication flexibly with 4 SIP trunks, 8 SIP extensions. You will enjoy the N412 with its easy management that you had never experienced on a traditional PBX.

  • Page 10: Getting Started

    N412 Administrator Manual Getting Started In this chapter, we guide you through the basic steps to start with a new N412:  Accessing Web GUI  Web Configuration Panel  User Management Accessing Web GUI N412 provides a web-based configuration interface for administrator and account user.

  • Page 11: Web Configuration Panel

    Default Password: pass+ Extension number (i.e. pass601) Enable Extension User To log in N412 Web GUI using Extension User, you need to enable User Web Interface option for the extension. Login N412, go to PBX→ Extensions and Trunks→ Extensions, choose an extension and click edit, check the User Web Interface options on Account tab.
  • Page 12 N412 Administrator Manual Figure 3-2 Enable Extension User Set the privileges of CDR check and Auto Recording check on Management Settings tab. Figure 3-3 Management Settings https://arttel.ru/shop/ip-ats/yeastar-n412...

  • Page 13: System Settings

    Password Settings Network Settings LAN Settings After successfully logging in the N412 Web GUI for the first time with the factory IP address, users could go System→ Network Preferences →LAN Settings to configure the network for N412. Figure 4-1 LAN Settings...

  • Page 14: Wan Settings

    WAN port is disabled by default. Users should log in N412 to enable WAN. It supports ―DHCP Server‖, ―PPPoE/dynamic DNS‖, and ―Static IP‖ for IP address assignment. Note: N412 does not act as a router to route the internet packages from WAN port to LAN port.

  • Page 15: Security Center

    Security Center Users are strongly recommended to configure firewall and other security options on N412 to prevent the attack fraud and the system failure or calls loss. Security Center All the security settings including Firewall, Service, Port Settings in N412 are displayed in Security Center.

  • Page 16: Firewall Rules

    N412 Administrator Manual Service In ―Service‖ tab, you can check AMI/SSH status. For AMI/SSH, you can enter the according page by clicking the button in ―Setting‖ column. Figure 4-4 Security Center—Service Port In ―Port‖ tab, you can check SIP port and HTTP port. You can also enter the relevant page by clicking the button in ―Setting‖...
  • Page 17 N412 Administrator Manual Figure 4-6 Firewall Settings 1) General Settings Table 4-3 Description of Firewall General Settings Items Description Enable the firewall to protect the device. Enable Firewall Enable this item to drop net ping from remote hosts. Disable Ping When you enable ―Drop All‖...
  • Page 18 N412 Administrator Manual Table 4-4 Description of Common Rules Items Description A name for this rule, e.g. ―HTTP‖. Name Simple description for this rule. E.g. accept the specific host to Description access the Web interface for configuration. The protocols for this rule.

  • Page 19: Ip Blacklist

    N412 Administrator Manual IP Blacklist You can set some packets accept speed rules here. When an IP address, which hasn’t been accepted in common rules, sends packets faster than the allowed speed, it will be set as a black IP address and be blocked automatically.

  • Page 20: Certificates

    If necessary, you can enable it. Figure 4-11 AMI Settings  Username & password After enabling AMI, you can use this username and password to log in N412 AMI.  IP Restriction You can set which IP is allowed to log in N412 AMI interface.

  • Page 21: Alert Settings

    PBX Certificate This certificate is server certificate. No matter selecting ―TLS Verify Client‖ as ―Yes‖ or ―NO‖, you should upload this certificate to N412. If TLS client (i.e. IP phone) enables ―TLS Verify server‖, you should also upload the relevant CA certificate on IP phone.

  • Page 22: Password Settings

    2. Enter a new password and retype the new password to confirm. The password complexity will be detected, which will help users to set a strong password and make N412 safer. A strong password is comprised of letters, numbers and characters.

  • Page 23: Date And Time

    N412 Administrator Manual Date and Time Please adjust the time of N412 (including the time zone) consistent with your local time. Go to System→ System Preferences →Date and Time to configure the system date and time. Figure 4-15 Configuring Date & Time ...

  • Page 24: Extensions

    On this page, users could fill in the user information, including Name, Telephone number, Wechat ID and Email address. Figure 5-1 Account Information The administrator can give a privilege to the extension user to log in N412 web interface. Table 5-1 FXS Extension Account Settings...
  • Page 25 N412 Administrator Manual Check this option to allow the user to login to the N412 User User Web Interface Web interface, which can be used to check voicemail and extension recordings. 2) General Settings Table 5-2 FXS Extension Configuration- General Settings...
  • Page 26 Volume Settings  Txgain The Volume sent out by the FXS extension. Normally, you choose the ―default‖ option except for using N412 Caller ID Type in Japan, in which case you should choose ―Japan‖. There are 4 spy modes available: ...
  • Page 27 N412 Administrator Manual monitoring. If 500 choose ―barge spy‖, it should dial ―*92501‖ to start monitoring. If 500 choose ―general spy‖, it can dial ―*90501‖, ―*91501‖ or ―*92501‖ to start monitoring. 4) Management Settings Once you enable ― User Web Interface ‖ for the extension, you need to also configure the Management settings to set the access permissions.
  • Page 28 N412 Administrator Manual Figure 5-3 Auto Recordings Permissions for FXS Extensions 5) Timer Settings Want the phone to wake you? Click Timer Settings Section, set your wake-up time and other options, and give the alarm a name (like ―Good morning‖).
  • Page 29 N412 Administrator Manual Figure 5-5 Modify Number of the Selected Ports  Edit the Selected Extensions Click , you can edit the selected extensions’ General Settings, Voicemail, Volume, Hotline, Follow me and Group Settings.  Edit the Selected Timers Click to set alarms for the selected extensions.

  • Page 30: Voip Extensions

    On this page, users could fill in the user information, including Name, Telephone number, Wechat ID and Email address. Figure 5-6 Account Information You can also give a privilege to the extension user to log in N412 web interface. Table 5-4 SIP Extension Account Settings Items Description The password to log in the user web interface.
  • Page 31 N412 Administrator Manual The password for this extension. Password The Caller ID will be used when this user calls another internal Caller ID extension. Enable voicemail for the user. Enable Voicemail Voicemail Access The voicemail password (digits only) for the user to access the voicemail box.
  • Page 32 9123456789 here.  Enable IP Restriction Check this option to enhance the VoIP security for N412. If this option is enabled, only the permitted IP/Subnet mask will be able to register this extension number. In this way, the VoIP security will be enhanced.
  • Page 33 N412 Administrator Manual You can hear the call, and can talk with the monitored extension.  Barge spy You can hear the call and talk with them both. Example: If 500 want to monitor extension 501, we need to enable the ―allow being spied‖...
  • Page 34 N412 Administrator Manual Figure 5-7 CDR Permissions Auto Recordings  View Permission: the permission to check auto recordings.  Delete Permission: the permission to delete recording files.  Download Permission: the permission to download auto recording files.  Allowed Extension for Recordings: choose which extensions’ auto recording files are allowed to be checked/deleted/downloaded by the user.
  • Page 35 N412 Administrator Manual Figure 5-9 Timer Settings https://arttel.ru/shop/ip-ats/yeastar-n412...

  • Page 36: Trunks

    External calls can be made through CO lines, BRI trunks or via VoIP trunks on N412. In this chapter, we give a simplified guide to the N412 users in setting up trunks. We describe CO, BRI lines configurations and how to configure N412 to work with VoIP Providers.
  • Page 37 N412 will accept any regular sound-silence pattern that Busy Pattern repeats <Busy Count> times as a busy signal. If you specify Busy Pattern, then N412 will further check the length of the tone and silence, which will further reduce the chance of a false positive disconnection.
  • Page 38 N412 Administrator Manual detection. When the "ring duration" or the "ring interval duration" detected on N412 is larger than the standard parameters or custom parameters, the call is detected as ANSWERED. *Standard parameters: when you configure the "Tone Zone Settings"...
  • Page 39 N412 Administrator Manual  v23-Japan pure: suitable in Japan  DTMF: suitable in Denmark, Sweden, and Holland 5) DNIS Settings DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed.

  • Page 40: Bri Trunks

    The B channels are used for voice or user data, and the D channel is used for any combination of data, control/signalling, and X.25 packet networking. To extend BRI trunks on N412, please install B2 module on N412, and connect the BRI port to the BRI provider with a RJ45-RJ11 cable.
  • Page 41 N412 Administrator Manual very long interval e.g. 100000000 or ―never‖ to disable entirely. If you are in Israel, the following is important: As Bezeq in Israel doesn't like the B-Channel resets happening on the lines, it is best to set the reset interval to ―never‖ when installing a box in Israel.
  • Page 42 N412 Administrator Manual When there are national calls coming in via this BRI trunk, the National Prefix National Prefix you have set here will be added before the CID. So you can know this is a national call before you answer it.
  • Page 43 N412 Administrator Manual  Add a DOD Fill in DOD number and choose associated extension, then click add one DOD number.  Add Bulk DOD Click to add DOD numbers in bulk. Figure 6-2 Add Bulk DOD Add bulk DOD for bulk extensions in ascending sequence with the ―Begin DOD‖ you fill in.

  • Page 44: Voip Trunks

    Service Provider: IP based VoIP trunk. A Service Provider VoIP trunk does not require N412 to register with the provider. The IP address of N412 needs to be configured with the provider, so that it knows where calls to your number should be routed.
  • Page 45 Incoming on VoIP trunk, the provider will refuse to authenticate.  No: N412 will not reply a 401 Response to the provider to authenticate the incoming call. Enable Outbound A proxy that receives requests from a client. Even though it may Proxy Server not be the server resolved by the Request-URI.

  • Page 46: Service Provider

    N412 Administrator Manual Figure 6-3 VoIP Trunk DOD Settings Add bulk DOD for bulk extensions in ascending sequence with the ―Begin DOD‖ you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with ―Begin DOD‖...
  • Page 47 N412 Administrator Manual Figure 6-4 DOD Settings Table 6-16 Service Provider Trunk-DOD Settings DOD Settings Global direct outward dialing number. Global DOD Direct Outward Dialing Number. The extension make call out via BRI Trunk will display the Associated Extension associated DOD.

  • Page 48: Call Control

    Note:  N412 compares the number with the pattern that you have defined in your route 1. If matches, it will initiate the call using the selected trunks. If it does not, it will compare the number with the pattern you have defined with route 2 and so on.
  • Page 49 Enable or disable T.38 FAX on this outbound route. Only for SIP T.38 Support Trunk. Round Robin with memory. If it is enabled, N412 will remember Rrmemory Hunt which trunk was used last time, and then use the next available trunk to call out.

  • Page 50: Seize A Line

    N412 Administrator Manual also be prepended to provide a slight delay before dialing. 3) Member Extensions Move the extensions could call through this outbound route to "Selected" Box. Figure 7-1 Outbound Route-Member Extensions 4) Member Trunks Move the trunks that would be used on this outbound route to "Selected" Box.

  • Page 51: Incoming Rules

    N412 Administrator Manual Incoming Rules When a call comes into N412 from the outside, N412 needs to know where to direct it. It can be directed to an extension, a ring group, a queue or a digital Receptionist (IVR) etc.
  • Page 52 N412 Administrator Manual Figure 7-5 Inbound Route-Business Days  Office Hours Select one defined business days office hours.  Office Hours Destination Configure where to route the incoming calls during office hours.  Non-office Hours Destination Configure where to route the incoming calls during non-office hours.

  • Page 53: Pin Settings

    N412 Administrator Manual 5) Fax Detection Enable or disable the "Fax Detection" functionality on this route. Figure 7-7 Inbound Route-Fax Detection  No Detect No attempts are made to auto-determine the call type. All calls are sent to the defined destination.

  • Page 54: Blacklist

    You can choose to block the number for inbound, outbound or both.  If the type is ―inbound‖, then this number can’t be called.  If the type is ―outbound‖, then the extensions in N412 can’t call this number. Figure 7-9 Number Blacklist https://arttel.ru/shop/ip-ats/yeastar-n412...

  • Page 55: Ivr

    Auto Attendant. You can create one or more IVR (Auto Attendant) on N412 to achieve it. When calls are routed to an IVR, N412 will play a recording prompting them what options the callers can enter such as ―Welcome to XX, press 1 for Sales and press 2 for Technical Support‖.
  • Page 56 N412 Administrator Manual Key Press Events Key Press Event Select the destination for each key pressing: digits 0-9, ―#‖, ―*‖, Timeout and Invalid. When the callers press the corresponding key, the call will be routed to:  Extension ...

  • Page 57: Ring Group

    N412 Administrator Manual Ring Group A ring group helps you to ring a group of extensions in a variety of ring strategies. For example, you could define all the technical support guys' extensions in a ring group and ring the support guys one by one.
  • Page 58 N412 Administrator Manual 2) Ring Group Member Specify the extensions to be part of this ring group. Move the desired ring group members to the "Selected" Box. Figure 9-1 Ring Group Member 3) Destination if No Answer When all members on this group fail to answer the call, system will handle the call according to the selected destination.

  • Page 59: Queue

    Once the caller called in N412 and reached the queue, he/she will hear hold music and prompts, while the queue sends out the call to the logged-in and available agents. A number of configuration options on the queue help you to control how the incoming calls are routed to the agents and what callers hear and do while waiting in the line.
  • Page 60 Caller Position Announcement Whether to announce position of call in the queue or not. Announce Position Enabling this option causes N412 to announce the hold time to Announce Hold the caller periodically based on the frequency timer. The hold Time time will not be announced if the time is less than 1 minute no matter this option is set to yes or no.
  • Page 61 N412 Administrator Manual Figure 10-3 Periodic Announcements 5) Events Once the events settings are configured, the callers are able to press the key to enter the destination you set. Usually, a prompt should be set on Periodic Announcements to guide the callers to press the key.
  • Page 62 N412 Administrator Manual  No: callers will remain in the queue without any agent. This option controls whether callers can join a call queue that has no agents.  Yes: callers can join a call queue with no agents or only...

  • Page 63: Conference

    Users on N412 could dial the conference extension to join the conference room. If a password is set for the conference, users would be prompted to enter a PIN. How to join a N412 conference room, if I am calling from outside (i.e. calling from my mobile phone)? In this case, an inbound route for conferences should be set on N412.

  • Page 64: Manage The Conference

    N412 Administrator Manual When the outside users dial in the trunk number, the call will be routed to the conference room. Manage the Conference During the conference call, the users could manage the conference by pressing * key on their phones to access IVR menu for conference room.

  • Page 65: Managing Voice On N412

    N412 Administrator Manual Managing Voice on N412 In this chapter, we introduce how to manage voice on N412, including the following sections:  System Prompt  Custom Prompt  Music on Hold System Prompt N412 ships with a US English prompt set by default. The system supports multiple languages.
  • Page 66 Turkish  TFTP Method If N412 cannot access the internet, please update the system prompts via TFTP. Step1. Download the system prompt to your local PC. Step2. Enable TFTP Server (For example, tftpd on Windows) 1) Install tftpd32 software on computer Download link: http://tftpd32.jounin.net/tftpd32_download.html...

  • Page 67: Custom Prompt

    Figure 12-4 Update System Prompts- TFTP Download Custom Prompt The default voice prompts and announcements in N412 are suitable for almost every situation. However, you may want to use your own voice prompt to make it more meaningful and suitable for your case. In this case, you need to upload a custom prompt to N412 and apply it to the place you want to change.
  • Page 68 N412 Administrator Manual Record New Prompt The administrator can record custom prompts by doing the following: 1) Click the button 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 601).

  • Page 69: Music On Hold

    Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold. There are 3 default MOH files built in N412, you can also upload the one you want to N412. Upload a Music on Hold Prompt Upload a custom prompt via PBX→...

  • Page 70: Voicemail

    N412 Administrator Manual Voicemail In this chapter, we introduce how to manage voicemail system on N412, including the following sections:  Voicemail Settings  Voicemail to Email  How to Check Voicemail?  How to Change Voicemail Greetings? Voicemail Settings Users could configure voicemail settings, including general voicemail settings and SMTP settings (which is used for ―Voicemail to Email‖) via PBX →...

  • Page 71: Voicemail To Email

    SSL/TLS must be selected if you use Gmail or Exchange Server. Voicemail to Email Voicemail is enabled for each extension on N412 by default. If there is no answer for an extension, the call will be forwarded to the extension's voicemail. Email notification of voicemails are supported on N412, simply enable this feature on the desired extension edit page.

  • Page 72: How To Check Voicemail

    Settings") has been properly configured before using this feature. How to Check Voicemail? There are multiple ways to check voicemail on N412. You can check the voicemail by pressing voicemail feature code on your phone or log in N412 by Extension account to check voicemails.

  • Page 73: How To Change Voicemail Greetings

    If you have enabled "Voicemail to Email" feature, you can check voicemail on your email. How to Change Voicemail Greetings? The default Voicemail greeting on N412 is fine but it is rather bland and quite boring. You can customize your own voicemail greetings. Dial *2 to enter voicemail on your handset.
  • Page 74 N412 Administrator Manual Enter the access password. Press 0 for Mailbox Options. You will then be given the choice what type of message you want to record. Press 1 to record your Unavailable Message. Press 2 to record your Busy Message.

  • Page 75: Business Calling Features

    Feature Codes are used to enable and disable certain features available in N412. N412 local users can dial feature codes on their phones to use a particular feature. The default feature codes can be checked and changed on PBX→ Basic Settings→...
  • Page 76 N412 Administrator Manual Default Code: *04. Users may pick up a specific extension’s incoming call by Extension Pickup dialing *04+extension number on their phone. Default Code: *5. Intercom Default Code: *90. Normal Spy In this mode, you can only listen to the extension being spied.

  • Page 77: Call Transfer

    Call Pickup is a feature that allows one to answer someone else's call. The feature is accessed by pressing call pickup feature code on N412. If a colleague's phone set is ringing, one can answer that call by picking up one's own set and then using the call pick-up feature, instead of walking to the colleague’s desk.

  • Page 78: Direct Call Pick

    N412 Administrator Manual Figure 14-1 Group Extensions Direct Call Pick The default Direct Call Pickup (Extension Pick up) feature code is *04. It allows you to pick up a call that is made to a specific extension. If you know whose phone is ringing and what is the extension number is, you can pick up the call by pressing *04+ extension number.

  • Page 79: Spy

    500, you need to dial *5500, then the extension 500 will be automatically picked up. N412 allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode.

  • Page 80: Speed Dialing

    Sometimes you may just need to call someone quickly without having to look up his/her phone number. You can by simply define a shortcut number. Speed Dial feature is available on N412 that allowing you to place a call by pressing a reduced number of keys.
  • Page 81 To make a speed dial, e.g. you want to call 15880246258, simply dial *991. The *99 tells N412 that you want to use the Speed Dial and the 1 is the Speed Dial Code for destination number 15880246258. (Check the Speed Dial Setting for 15880246258 on the screen above.)

  • Page 82: Auto Recording

    N412 Administrator Manual Auto Recording This chapter explains how to configure auto recording on N412 and how to manage the recording files.  Auto Recording Settings  TF Card Management  Store Recordings to Network Disk  Share Recordings Auto Recording Settings N412 supports auto recording for an established call.

  • Page 83: Tf Card Management

    TF Card Management Insert a TF Card to N412, then manage and check the TF check status under System→ Storage Management→ TF Card Management. You can format or clean up the TF card on this page.
  • Page 84 Figure 15-3 Share the File Before network disk can be properly configured, an SMB share folder accessible from N412 must be set up on a Windows based machine. Once that has been set up, please follow the steps below. 1. Choose a window-based computer that is always in service 2.

  • Page 85: Share Recordings

    4. Input the Net-Disk information in ―Connect to Network Disk‖ tab. Figure 15-4 Connect to Network Disk Table 15-2 Network Disk Settings Network Disk Settings Shows if the Net-Disk is successfully mounted to N412. Running Status  Yes: Enable Network Disk Enable ...
  • Page 86 The user name to access the files. User Name The password for the user name. Password Check Shared Recordings Open a file folder on your PC, and type N412 IP address (\\IP Address ) to check the shared recordings. Example: \\192.168.5.149...
  • Page 87 N412 Administrator Manual For WIN 7/Win8 Users Please modify the registry before checking the shared file. Start->Run->regedit 2. Modify the value of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\ LmCompatibilityLevel LmCompatibilityLevel doesn’t exit, create a Dword value LmCompatibilityLevel= 1. https://arttel.ru/shop/ip-ats/yeastar-n412...

  • Page 88: Pbx Basic Settings

    N412 Administrator Manual PBX Basic Settings This chapter explains PBX basic settings, which can be applied globally to N412. The basic settings can be configured under PBX→ Basic Settings.  General Preferences  Business Hours General Preferences 1) General Settings...

  • Page 89: Business Hours

    Select the ring tone type for inbound calls. Inbound Ring Type 2) Web Server N412 supports web server responds to HTTP and HTTPS. By default, users could access the Web GUI via HTTP (default port: 80). You can also access web via HTTPS if HTTPS is enabled.

  • Page 90: Business Days

    N412 Administrator Manual Hours and Holiday) in which incoming or outgoing calls are checked. The rules specify a time range, by the hour and/or date. Business Hours typically are associated with time conditions, which match destinations for calls based on the time. Outbound routes can also be assigned an Office Hours, making that route only available during times defined in an Office Hours.

  • Page 91: Holidays

    N412 Administrator Manual Figure 16-4 Business Days Holidays You can set up the holidays here. If a time period is configured as both Holidays and office hours, it will be treated as Holidays. https://arttel.ru/shop/ip-ats/yeastar-n412...
  • Page 92 N412 Administrator Manual Figure 16-5 Holidays https://arttel.ru/shop/ip-ats/yeastar-n412...

  • Page 93: Sip Settings

    TCP Port Port used for SIP registrations. The default is 5060. TLS Port When using N412 as a TLS client, whether or not to verify TLS Verify Server server’s certificate. It is ―No‖ by default. When using N412 as a TLS server, whether or not to verify TLS Verify Client client’s certificate.

  • Page 94: Codecs

    Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. N412 supports G711 a-law, u-law, GSM, SPEEX, iLBC, G722, G726, G729A, G729B and G729AB, Note: If you would like to use G.729, please enter your license.
  • Page 95 N412 Administrator Manual license from DIGIUM, you should enter G729 license at the "G729 License Key". Figure 17-1 SIP Settings-Codecs https://arttel.ru/shop/ip-ats/yeastar-n412...

  • Page 96: Status And Call Reports

    N412 Administrator Manual Status and Call Reports Users could check the system status on Status→ System Status, where Extension Status, Trunk Status, Network Status and System Info can be checked. CDR and Call Recordings can be checked under Status→ Reports.

  • Page 97: Trunk Status

    N412 Administrator Manual  Extension is idle  Extension is ringing  Extension is busy  Extension is on hold Display message status of the extension. Format: New/Old Voicemail Example: 1/3 Description: There are 1 new voice message, and 3 old messages.

  • Page 98: Network Status

    N412 Administrator Manual  Failed: trunk registry failed. Table 18-3 CO Line Status Status for CO lines:  Up/Down Up: the CO line works well.  Down: the CO line is broken. Trunk Name Display the trunk name. PSTN trunk status: ...

  • Page 99: Call Logs

    N412 Administrator Manual Figure 18-4 System Info Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 100: Record Logs

    N412 Administrator Manual Record Logs Under Status→System Status→Reports→Record Logs, users could check all the auto recording logs. Record logs are composed of Call time, caller, callee, trunk, Duration and Communication Type. Figure 18-6 Record Logs  Search The administrator can search and filter record data by specifying the call date, caller/callee, trunk, duration, and communication type.

  • Page 101: System Maintenance

    When update the firmware, please don’t turn off the power. Or the system will get damaged. If you are trying to upgrade through HTTP, please make sure that your N412 is able to visit external network, or it cannot access Yeastar website to get the firmware file, causing the upgrade fail.

  • Page 102: Upgrade Through Http

    N412 Administrator Manual  Never Check for Updates: never check updates from the cloud server.  Check for Updates and let me choose whether to update: set when to do check the updates automatically from the cloud server. ...

  • Page 103: Backup And Restore

    3) Click ―Start‖ to upgrade. Figure 19-5 Upgrade through HTTP Backup and Restore N412 provides Backup and Restore feature, which allows you to create a complete backup of N412 configurations to a file. Notes: 1. The backup file only covers the configurations but not the CDR, voicemail and call recordings.

  • Page 104: Reset And Reboot

    N412 Administrator Manual using old package. 3. Backup from an earlier version cannot be restored on N412 of a later version.  Create a New Backup Click to create a new backup.  Upload a Backup Click to upload a backup.

  • Page 105: Packet Tool

    Packet Capture Tool This feature is used to capture packets for technician. Integrate packet capture tool ―Wireshark‖ in N412. The Packet Tool can be found under Status →Reports→ Packet Tool. Users could specify the destination IP address and port to get the packets.

  • Page 106: Dahdi Monitor Tool

    N412 Administrator Manual DAHDI Monitor Tool This feature is used to monitor CO lines on N412. Users could choose a CO line:  Click Start to monitor the trunk.  Click Stop to stop monitoring.  Click Download to download the files to the local PC and analysis the files.

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