Yeastar Technology MyPBX U200 Administrator's Manual
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Yeastar Technology MyPBX U200 Administrator's Manual

Standalone embedded hybrid pbx
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U200
Administrator's Guide
Version 15.16.0.104
Yeastar Technology Co., Ltd.

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  • Page 1 U200 Administrator's Guide Version 15.16.0.104 Yeastar Technology Co., Ltd.

  • Page 2: Table Of Contents

    MyPBX U200 Administrator's Guide Table of Contents 1. Introduction ..................5 1.1 Features ..................5 1.2 Hardware Specifications ..............6 1.2.1 Exterior Appearance ................6 2. System Setup ..................7 2.1 Connection Drawing ................. 7 2.2 Connecting Ethernet Line ..............7 2.3 Supplying Power ................
  • Page 3 MyPBX U200 Administrator's Guide VoIP Extensions ................39 6.1.2 Phone Provisioning ................43 6.2 Trunks ..................51 6.2.1 Physical Trunk .................. 51 6.2.2 VoIP Trunk ..................58 6.3 Outbound Call Control ..............64 6.3.1 Outbound Routes ................64 6.3.2 Speed Dial Settings ................67 6.4 Inbound Call Control ..............
  • Page 4 MyPBX U200 Administrator's Guide APPENDIX C How to Configure NAT setting ..........122 APPENDIX D How to Use Auto Provision ...........124 APPENDIX E How Do I Configure Distinctive Ring Tones ......127 APPENDIX F How to Use Email to SMS .............129 APPENDIX G How to Use DID ..............130 APPENDIX H How to Use BLF Key to Choose the PSTN line ......135...

  • Page 5: Introduction

    MyPBX —IP-PBX for Medium Businesses/Home Office New products MyPBX U200 is a standalone embedded hybrid PBX for medium businesses and remote branch offices of larger organizations (1-200 users per site). MyPBX U200 also offers a hybrid solution (a combination of VoIP applications using PSTN/BRI/GSM/UMTS/FXS equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

  • Page 6: Hardware Specifications

    MyPBX U200 Administrator's Guide 1.2 Hardware Specifications 1.2.1 Exterior Appearance Front Panel ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ Figure 1-1 MyPBX U200 Front Panel Indication 16 Green LEDs ① 16 RJ11 ports ② Console port (RJ45) ③ WAN/LAN port ④...

  • Page 7: System Setup

    MyPBX U200 Administrator's Guide 2. System Setup 2.1 Connection Drawing Figure 2-1 2.2 Connecting Ethernet Line MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug Ethernet line into MyPBX‟s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN. Once connected, check the status of the LED indicator.

  • Page 8: Supplying Power

    MyPBX U200 Administrator's Guide 2.3 Supplying Power Please follow the steps below to connect the MyPBX unit to a power outlet: 1. Connect the small end of the power cable to the power input port on the MyPBX back panel, and plug the other end of the cable into a 100V~240V AC power outlet.

  • Page 9: Managing Mypbx

    (your PC should be in the same local network with MyPBX): IP Address: http://192.168.5.150 Username: admin Password: password In this example, the IP address is 192.168.5.166 Figure 3-1 This is the welcome page of MyPBX U200 after successful login. www.yeastar.com Page 9...
  • Page 10 MyPBX U200 Administrator's Guide Figure 3-2 www.yeastar.com Page 10...

  • Page 11: Status

    MyPBX U200 Administrator's Guide 4 Status Click to start to check the status of MyPBX U200,where we can check the status of extension, trunk, network and system information. 4.1 Line status In this page, we can check the status of extension and trunks 4.1.1 Extension Status...

  • Page 12: Trunk Status

    MyPBX U200 Administrator's Guide 4.1.2 Trunk Status Figure 4-2 Trunks: VOIP Trunk: Status Unregistered: Trunk registration failed. Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. Service Provider: Status OK: Successful registration, trunk is ready for use.

  • Page 13: System Status

    MyPBX U200 Administrator's Guide BRI Trunk: Status Ok: The ports connect correctly. Disconnected: The port hasn‟t connected to the BRI line 4.2 System Status In this page, we can check the status of MyPBX system, including the hardware ,firmware version and the network status of LAN and WAN ports .
  • Page 14 MyPBX U200 Administrator's Guide Figure 4-4 www.yeastar.com Page 14...

  • Page 15: System

    MyPBX U200 Administrator's Guide 5 System Click to access. In this page, we can configure the network settings, firewall settings, storage management and some other preferences like firmware update and hot standby. 5.1 Network Preferences 5.1.1 LAN Settings Figure 5-1 ·...

  • Page 16: Wan Settings

    MyPBX U200 Administrator's Guide · Hostname Set the host name for MyPBX. · IP Address Set the IP Address for MyPBX. Recommend to configure a static IP address for MyPBX · Subnet Mask Set the subnet mask for MyPBX. · Gateway Set the gateway for MyPBX.
  • Page 17 MyPBX U200 Administrator's Guide It support three connection types: DHCP (obtain an IP automatically), PPPoE, Static IP Address. Note: 1. WAN port is disabled by default 2. WAN port cannot be used as a router to route the internet packages from WAN port to LAN port.

  • Page 18: Dhcp Server

    (i.e., a scope) configured for a given network. You can set a local network NTP server for MyPBX here too Note: MyPBX U200 can be working as a DHCP server, but cannot be regarded as an router.
  • Page 19 MyPBX U200 Administrator's Guide Figure 5-4 1) VLAN Over Lan · NO.1 Click the NO.1 you can edit the first VLAN over Lan. · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device.
  • Page 20 MyPBX U200 Administrator's Guide · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. · VLAN IP Address Set the IP Address for MyPBX VLAN over Lan. · VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over Lan.

  • Page 21: Vpn Settings

    MyPBX U200 Administrator's Guide 5.1.5 VPN Settings A virtual private network (VPN) is a method of computer networking--typically using the public internet--that allows users to privately share information between remote locations, or between a remote location and a business' home network.

  • Page 22: Static Route

    MyPBX U200 Administrator's Guide Figure 5-6 · Enable DDNS · DDNS Server Select the DDNS server you sign up for service. · User Name User name the DDNS server provides you. · Password User account‟s password . · Host Name Note: DDNS allows you to access your network using domain names instead of IP address.

  • Page 23: Firewall Settings

    MyPBX U200 Administrator's Guide Figure 5-7 1) Route table The current route rules of MyPBX · Destination The destination network to be accessed to by MyPBX · Subnet Mask Specify the destination network portion. · Gateway Define which gateway MyPBX will go through when access to the destination network.

  • Page 24: Firewall Rules

    MyPBX U200 Administrator's Guide 5.2.1 Firewall Rules Figure 5-8 1) General Settings · Enable Firewall Enable the firewall to protect the device. You should reboot the device to make the firewall run successfully. · Disable Ping Enable this item, net ping from remote hosts will be dropped.
  • Page 25 MyPBX U200 Administrator's Guide Figure 5-9 · Name A name for this rule , e.g. „HTTP‟. · Description Simple description for this rule . E.g.: Accept the specific host to access the web interface for configuration. · Protocol The protocols for this rule .

  • Page 26: Ip Blacklist

    MyPBX U200 Administrator's Guide 5.2.2 IP blacklist You can set some packets accept speed rules here. When a IP address which hasn‟t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically.

  • Page 27: System Preference

    MyPBX U200 Administrator's Guide 5.3 System Preference In this page, we can set other system preference, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot. 5.3.1 Password Settings The default password for account „admin‟ is „password‟. To change the password, enter the new password and click update.

  • Page 28: Firmware Update

    MyPBX U200 Administrator's Guide · Time Zone You can choose your time zone here. · Daylight Saving Time Set the mode to Automatic or disabled · Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically ·...

  • Page 29: Hot Standby

    MyPBX U200 Administrator's Guide 5.3.4 Hot Standby Redundancy is achieved by using duplicate hardware and software installations and synchronizing data and operating state. Redundancy assures smooth operation even if a system goes down. Essentially a duplicate backup system takes over with virtual no loss of service. This technique assures absolute reliability no matter what failure occurs.

  • Page 30: Backup And Restore

    MyPBX will not be influenced by this feature. Two options are available: timing synchronization and real-time synchronization. 5.3.5 Backup and Restore We can backup up the configurations before reset MyPBX U200 to factory defaults, and then restore it using this package. Note: 1.

  • Page 31: Reset And Reboot

    MyPBX U200 Administrator's Guide 5.3.6 Reset and Reboot We can reset or reboot MyPBX U200 via web directly in this page. Figure 5-17 · Reboot System Warning: Rebooting the system will terminate all active calls! · Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system.
  • Page 32 MyPBX U200 Administrator's Guide Figure 5-18 Step 1: Choose a window-based computer that is always in service Step 2: Create a folder Step 3: Create a text file named "status.txt" in the folder Step 4: Share this folder Then we need input the Net-Disk information in step2 page.
  • Page 33 MyPBX U200 Administrator's Guide Net-Disk Share Username: The user name used to log into the network share. Leave this blank if it is not required Net-Disk Share Password: The password used to log into the network share. Leave this blank if it is not...

  • Page 34: Pbx

    In this page, we can configure the extensions‟ details and provision the supported models automatically. 6.1.1 FXS/VoIP Extensions There are three types of extensions supported in MyPBX U200: SIP, IAX and analog extension. Note: 1. The max number of SIP/IAX extension is 200 Figure 6-1 www.yeastar.com...

  • Page 35: Fxs Extensions

    MyPBX U200 Administrator's Guide FXS Extensions Figure 6-2 There are two analog extensions in MyPBX U200 if S2 module is installed, to modify the extension number, please delete it first, then recreate it again 1) General Figure 6-3 · Extension The numbered extension, i.e.
  • Page 36 MyPBX U200 Administrator's Guide · Port The extension correspond port. · Name A character-based name for this user, i.e. „Bob Jones‟ . · Caller ID The Caller ID (CID) string will be used when this user calls another internal user.
  • Page 37 MyPBX U200 Administrator's Guide 6) Other options · Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the „When busy‟ follow me options will not be available. · DND Don‟t Disturb.
  • Page 38 MyPBX U200 Administrator's Guide · spy modes There are 3 spy modes available for choice: Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension...

  • Page 39: Voip Extensions

    MyPBX U200 Administrator's Guide VoIP Extensions A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP Soft- Phone client to register on MyPBX Figure 6-5 We can click „Add extension‟ to start. Figure 6-6 www.yeastar.com...
  • Page 40 MyPBX U200 Administrator's Guide 1) General · Type Extension type: SIP,IAX or SIP/IAX. SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX -The extension sends and receives calls using the VoIP protocol IAX. · Extension The numbered extension, i.e.
  • Page 41 MyPBX U200 Administrator's Guide Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup. 5) VoIP Settings · NAT This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device (such as a broadband router).
  • Page 42 MyPBX U200 Administrator's Guide 7) Follow me (Call Forwarding) Call forwarding for an extension can be configured here. The administrator can configure Follow Me option for this extension. If you want to transfer the call to an outbound number, please follow the dial pattern of outbound route filled in the outbound number.

  • Page 43: Phone Provisioning

    MyPBX U200 Administrator's Guide Note: for example, if 500 want to monitor extension 501, we need to enable the 'allow being spied ' for 501, and choose the spy mode for extension 500. Then pick up 500 and dial “feature codes + 501” to start monitoring when 501...
  • Page 44 MyPBX U200 Administrator's Guide News: When provisioning Yealink and Snom IP phone, MyPBX is not needed to be set as the only DHCP server any more Figure 6-8 6.1.2.1 General Settings for Yealink In this page, you can configure it before provisioning Yealink IP phones,...
  • Page 45 MyPBX U200 Administrator's Guide 6.1.2.2 Phone book You can add your contacts here and provision them to your IP phone Figure 6-10 1) Add Contact · Type There are three types: None, VIP and Deny list (Blacklist). · Group There are 5 groups: None, Friends, Family, Work, Colleagues list.
  • Page 46 MyPBX U200 Administrator's Guide · Family Name Input the family of this contact. Only works with snom phone. · Office Number Input the office number here · Mobile Number Input the mobile number here · Home Number Input the home number here ·...
  • Page 47 MyPBX U200 Administrator's Guide 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml.
  • Page 48 MyPBX U200 Administrator's Guide · Phone Type Choose the model of your phone. Only for snom phone · Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call. · Key as Send Configure the key as send, you choose # ,* or disable it ·...
  • Page 49 MyPBX U200 Administrator's Guide Figure 6-14 Extension: Selected the extension number for IP Phone. Label: It is shown on the LCD for users to identify the account. Line Active: You can choose on/off to enable/disable the account respectively 4) Memory key settings In this page, we can configure the DSS keys of IP phone one by one.
  • Page 50 MyPBX U200 Administrator's Guide 5) Line keys settings We can configure the line key settings for this IP phone Figure 6-16 6.1.2.4 Not configured phone In this section, MyPBX will scan all the supported IP phones and display here, we...

  • Page 51: Trunks

    6.2 Trunks 6.2.1 Physical Trunk Multiply physical trunks are supported in MyPBX U200, like BRI, PSTN, and GSM/UMTS, please make sure you have installed the modules inside, BRI trunk requires B2 module, PSTN trunk requires the O2, while GSM/UMTS trunk, and please install the GSM/UMTS modules inside.
  • Page 52 MyPBX U200 Administrator's Guide Figure 6-21 · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'BriTrunk1' · Signaling Signaling method BRI-CPE: ISDN BRI in TE mode and Point to Point.
  • Page 53 MyPBX U200 Administrator's Guide · PRI Dial Plan Sets an option required for some (rare) switches that require a dial plan parameter to be passed. This option is ignored by most BRI switches. It may be necessary on a few pieces of hardware. This option can almost always be left unchanged from the default.
  • Page 54 MyPBX U200 Administrator's Guide · Echo Cancellation Echocancel Obviously this disables or enables echo cancellation, it is recommended to not turn this off. · Hide CallerID If you want others to see your CID, please disable this option. · Codec You can choose alaw or ulaw codes.
  • Page 55 MyPBX U200 Administrator's Guide PSTN trunk The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks Figure 6-22 Click edit to configure more details Figure 6-23 · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.
  • Page 56 MyPBX U200 Administrator's Guide 1）Busy Detection · Busy Detection Busy Detection is used to detect far end hang-up or for detecting a busy signal. Select “Yes” to turn this feature on. · Busy Count If Busy Detection is enabled, it is also possible to specify how many busy tones to wait for before disconnecting the call.
  • Page 57 For fxo trunks, this option forces MyPBX to clarify Caller ID incoming calls GSM/UMTS Trunk GSM/UMTS trunks are supported in MyPBX U200 if you have got the GSM/UMTS module and SIM cards installed. One GSM/UMTS trunks support only one SIM...

  • Page 58: Voip Trunk

    MyPBX U200 Administrator's Guide 6.2.2 VoIP Trunk There are two types of VOIP trunk in MyPBX: SIP and IAX, in this page, we can also configure the „service provider‟ trunk, which doesn‟t need the use name and password for authorization, when you have bought a trunk from provide with IP address only, please choose „service provider‟...
  • Page 59 MyPBX U200 Administrator's Guide Figure 6-28 · Type SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP · Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc.
  • Page 60 MyPBX U200 Administrator's Guide · Username Username of SIP account . Used for SIP trunk registration. .Authorization name Used for SIP authentication. Leave this blank if not required. · Password Password of SIP account. .From User All outgoing calls from this SIP Trunk will use the From User (In this case the account name for SIP Registration) in From Header of the SIP Invite package.
  • Page 61 MyPBX U200 Administrator's Guide · Qualify Send check alive packets to the sip provider. · DTMF mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833 · DOD DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, please make sure the provider supports this feature ·...
  • Page 62 MyPBX U200 Administrator's Guide · Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'yeastar2'. · Hostname/IP Service provider‟s hostname or IP address. 4569 is the standard port number used by IAX protocol.
  • Page 63 MyPBX U200 Administrator's Guide Figure 6-30 · Type SIP or IAX SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP. IAX - Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.

  • Page 64: Outbound Call Control

    MyPBX U200 Administrator's Guide · Codecs Define the codec for this sip trunk and its priority Note: codec can only display when edit it after creating the trunk. · Transport This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider.
  • Page 65 MyPBX U200 Administrator's Guide Figure 6-32 · Route Name Name of this Outbound Route. Ex: 'Local' or 'Long Distance' etc. · Dial Pattern Outbound calls that match this dial pattern will use this outbound route. There are a number of dial pattern characters that have special meanings:...
  • Page 66 MyPBX U200 Administrator's Guide Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number. · Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed.

  • Page 67: Speed Dial Settings

    MyPBX U200 Administrator's Guide 6.3.2 Speed Dial Settings Figure 6-33 1) Options · The prefix of speed dial The prefix should be dialed before the speed dial number. Default is *99 Figure 6-34 2) Add new speed dial. · Source Number The speed dial number.

  • Page 68: Inbound Call Control

    MyPBX U200 Administrator's Guide 6.4 Inbound Call Control In this page, we can configure the details of IVR, ring group, queue and inbound routes. 6.4.1 IVR When there‟s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording and route the caller to the requested destination (for example, „Welcome to XX company, for sales press 1, for technical support press 2, for...
  • Page 69 MyPBX U200 Administrator's Guide Figure 6-36 · Number MyPBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extension. · Name A name for the IVR · Prompt The prompt recording that will be played when this IVR is reached.

  • Page 70: Ring Groups

    MyPBX U200 Administrator's Guide · Enable Direct Dial Allow the caller to dial other extensions number directly. · Key Press Events A list of actions that can be performed depending on the digit dialed by the user . · Key The Key pressed when the callers hear the IVR prompt.
  • Page 71 MyPBX U200 Administrator's Guide Figure 6-37 There is a default ringgroup, you can edit it or create a new one Figure 6-38 · Ring Group Name This option defines a name for this group, i.e. „Sales‟. „Ring Group Name‟ is a label to help you identify this group in the group list.

  • Page 72: Queues

    MyPBX U200 Administrator's Guide seconds to ring this group before routing the call according to the „Destination if No Answer‟ settings. 2. If the strategy is „Ring Sequentially‟, it means set the number of seconds to ring a single extension before moving onto the next one.
  • Page 73 MyPBX U200 Administrator's Guide Figure 6-40 · Queue Name A name for the Queue. www.yeastar.com Page 73...
  • Page 74 MyPBX U200 Administrator's Guide · Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. · Queue Password You can require agents to enter a password before they can login to this queue.
  • Page 75 MyPBX U200 Administrator's Guide · Frequency How often to announce a prompt to the caller. 4) Events If a caller presses the key while waiting in the queue, this setting selects which action should process the key press. 5) Failover-Destination Defines the failover action.

  • Page 76: Conferences

    MyPBX U200 Administrator's Guide 6.4.4 Conferences Figure 6-41 Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access to the settings options and the admin can kick the last user out and can lock the conference room.

  • Page 77: Inbound Routes

    MyPBX U200 Administrator's Guide 6.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 6-43 There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands.
  • Page 78 MyPBX U200 Administrator's Guide 1) General · Route Name A name for this inbound route. Ex: 'pstnin' etc. · DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers.
  • Page 79 MyPBX U200 Administrator's Guide Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number. · Distinctive Ringtone MyPBX support mapping to custom ring tone files.
  • Page 80 MyPBX U200 Administrator's Guide · Conference Room Route the incoming calls to a specific Conference Room. · DISA Route the incoming calls to a specific DISA. · Queues Route the incoming calls to a specific Queue. · Faxes Route the incoming faxes to a specific extension‟s mail address.

  • Page 81: Audio Settings

    MyPBX U200 Administrator's Guide · No detect Do not detect faxes. · Custom Email Customize an E-mail address to receive the faxes. You should first configure the „Voicemail Settigns->SMTP Settings for Voicemail‟ correctly before you use this option. · Faxes Send faxes to an extension.

  • Page 82: Music On Hold Prompts

    Note: please make sure if the format is right and its size, the format should be .wav (GSM 6.10, 8KHz,Mono,1Kb/s) or .gsm . 6.5.2 Music on Hold Prompts In this page, we can upload the music on hold prompts or adjust the volume from Audio In interface (available in MyPBX U200) www.yeastar.com Page 82...

  • Page 83: System Prompts Settings

    MyPBX U200 Administrator's Guide Figure 6-48 The administrator can upload on hold music as follows: 1) Click „Upload Music on Prompt ‟ 2) Click „Browse‟ to choose the desired audio file. 3) Click „Upload‟ to upload the selected file. Figure 6-49 Note: please make sure that the format is right and its size, the format should be .wav (GSM 6.10, 8KHz,Mono,1Kb/s) or .gsm .

  • Page 84: Basic Settings

    MyPBX U200 Administrator's Guide Figure 6-50 6.6 Basic Settings There are some basic settings we need to configure MyPBX U200,like the general preferences, business hours, feature codes, voicemail settings 6.6.1 General Preferences In this page, there are some general settings of MyPBX Figure 6-51 www.yeastar.com...
  • Page 85 MyPBX U200 Administrator's Guide 1) General · Ring Timeout Number of seconds to ring a device before handling the call as per the extension‟s Follow Me settings . Default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout.
  • Page 86 MyPBX U200 Administrator's Guide When set Follow me to Transfer to number on the extension page (e.g. when 500 is busy, transfer to 501), while 500 is busy, the call will be transferred to 501. If „Enable Follow Me Prompt‟ choosing yes, there will be prompt before transferring the call.

  • Page 87: Business Hours

    MyPBX U200 Administrator's Guide 6.6.2 Business Hours Business hours including „holiday configuration‟ is used to control the incoming calls, we can configure it in this page. Figure 6-52 1) General · Enable or Disable Business Hours Click it to enable it or not on web directly ·...

  • Page 88: Feature Codes

    MyPBX U200 Administrator's Guide 6.6.3 Feature Codes There are many feature codes available in MyPBX, which allow users to dial from extension side to realize the exact feature Figure 6-53 1) General · One Touch Record A user may initiate or stop call recording by dialing *1 during a call. (*1 is default setting) ·...
  • Page 89 MyPBX U200 Administrator's Guide · Blind Transfer Users may blind transfer an incoming call by dialing *03 on their phone (*03 is default setting). · Call Pickup Users may pick up an incoming call by dialing *4 on their phone (*4 is default setting) ·...
  • Page 90 MyPBX U200 Administrator's Guide 3) Call Forwarding Preferences · Reset to Defaults Users may reset all call forward defaults by calling *70 on their phone (*70 is default setting). Note: When reset to defaults. The call forwarding settings will be configured as...

  • Page 91: Voicemail Settings

    MyPBX U200 Administrator's Guide · Forward to Voicemail Users may forward the call to Voicemail by calling *074 on their phone (*074 is default setting) · Enable Do Not Disturb Users may enable do not disturb by calling *75 on their phone (*75 is default setting) ·...
  • Page 92 MyPBX U200 Administrator's Guide · Min Message Time Set the minimum length of a single voicemail message. Messages below this threshold will be automatically deleted. · Ask Caller to Dial 5 If this option is set, the caller will be prompted to press 5 before leaving a message.
  • Page 93 MyPBX U200 Administrator's Guide 2) SMTP Settings for Voicemail Note: If you want to send voicemail messages as email attachments, please configure this section. Figure 6-55 · E-mail Address The E-mail Address that MyPBX will use to send voicemail. · Password The password for the email address used above ·...

  • Page 94: Advanced Settings

    MyPBX U200 Administrator's Guide 6.7 Advanced Settings 6.7.1 SIP Settings Figure 6-56 1) General · UDP Port Port use for sip registrations, Default is 5060. · TCP Port Port use for sip registrations, Default is 5060. · TLS Port Port use for sip registrations, Default is 5061.
  • Page 95 MyPBX U200 Administrator's Guide · Max Registration/Subscription Time Maximum duration (in seconds) of a SIP registration. Default is 3600 seconds. · Min Registration/Subscription Time Minimum duration (in seconds) of a SIP registration. Default is 60 seconds. · Default Incoming/Outgoing Registration Time Default Incoming/Outgoing Registration Time: Default duration (in seconds) of incoming/outgoing registration.
  • Page 96 MyPBX U200 Administrator's Guide Figure 6-57 2) NAT Note: Configuration of this section is only required when using remote extensions. · Enable STUN STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing.
  • Page 97 MyPBX U200 Administrator's Guide · Local Network Identification Used to identify the local network using a network number/subnet mask pair when the system is behind a NAT or firewall. Some examples of this are as follows: '192.168.0.0/255.255.0.0' : All RFC 1918 addresses are local networks;...
  • Page 98 MyPBX U200 Administrator's Guide a-law: A PSTN standard codec, used outside of North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM/UMTS: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving...
  • Page 99 MyPBX U200 Administrator's Guide Figure 6-60 5) Advanced Settings · From Field Where to get the caller ID in sip packet. · To Field Where to get the DID in sip packet. · 180 Ringing It is set when the telecom provider needs. Usually it is not needed.

  • Page 100: Iax Settings

    MyPBX U200 Administrator's Guide 6.7.2 IAX Settings Figure 6-61 1) General · Bind Port Port use for IAX2 registrations, Default is 4569. · Bandwidth Low/medium/high with this option you can control which codec to be used. · Min Registration Time Minimum duration (in seconds) of a IAX2 registration.

  • Page 101: Blacklist

    MyPBX U200 Administrator's Guide SPEEX: Speex is an Open Source/Free Software patent-free audio compression format designed for speech. The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs. Moreover, Speex is well-adapted to Internet applications and provides useful features that are not present in most other codecs.

  • Page 102: Callback Settings

    MyPBX U200 Administrator's Guide 6.7.4 Callback Settings MyPBX allows caller A to dial an inbound route number, and after hearing the ring, A can hang up the call or wait for MyPBX to cut off the call, then MyPBX will call A with this number.

  • Page 103: Dnis Settings

    MyPBX U200 Administrator's Guide Step 2: Create Callback number Figure 6-65 Step 3: Create Callback Rules You will need to create callback rules when the system should strip or add digits. Figure 6-66 · Trunk Name Choose the trunk with callback rules ·...

  • Page 104: Disa

    MyPBX U200 Administrator's Guide Figure 6-67 Note: If DID is not configured here, all the calls via this trunk will show the DNIS instead of the original caller ID 6.7.6 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an „internal‟...

  • Page 105: Pin User Settings

    MyPBX U200 Administrator's Guide 1) General · DISA Name Give this DISA application a name to help you identify it. · PIN # The password for this DISA · Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number.
  • Page 106 MyPBX U200 Administrator's Guide Figure 6-70 2) PIN User MyPBX can store a number of PIN Users. PIN Users may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users.

  • Page 107: Paging Groups

    Note: A paging group can have a maximum of 20 members. Figure 6-71 There are two types of paging groups in MyPBX U200 1. Internal paging Group In this mode, if you dial its number, MyPBX will help to pick up those chosen members and you can talk directly without any rings.

  • Page 108: Sms Settings

    MyPBX U200 Administrator's Guide · Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all. 2. External paging group In this mode, the chosen extensions will have the rights to dial the group number, all his voice will be broadcasted via the „Audio Out‟...
  • Page 109 MyPBX U200 Administrator's Guide Figure 6-75 2) Enable Email to SMS If you enable this, you can use MyPBX to send out message by sending an email to the specified address. Figure 6-76 · Enable Country Code If you want to add country code before the dialed numbers, please tick this.
  • Page 110 MyPBX U200 Administrator's Guide Figure 6-77 Note: 1. If you want to use “SMS to Email”, please configure POP3 setting. 2. If you configure the POP3 setting, MyPBX will download emails from the mail server regularly. Once downloaded, the emails will be deleted from the mail server.

  • Page 111: Reports

    MyPBX U200 Administrator's Guide 7 Reports Click to access We can check the call detailed logs for counting and system log for debugging 7.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 112: Logout

    MyPBX U200 Administrator's Guide Figure 7-2 You can download and delete the system logs of MyPBX. Options · Enable Hardware Log Save the infomation of hardware; (up to 4 log files) · Enable Normal Log Save the prompt information; (up to 16 log files) ·...

  • Page 113: Use Mypbx

    MyPBX U200 Administrator's Guide 9. Use MyPBX Figure 9-1 9.1 Make outbound call To make an outbound call, we need to add trunk first. There are 3 types of VoIP Trunk: · VoIP Trunk: Connected to remote VOIP service server.

  • Page 114: Sample Routing Via Voip Trunk

    MyPBX U200 Administrator's Guide supply your PBX with access to a public telephone network. FXO interfaces use FXS signaling. FXO interfaces allow you to connect your PBX to real analog phone lines. 9.1.1 Sample Routing via VoIP Trunk Let‟s configure all inside extensions to dial „0‟ through the VoIP Trunk.
  • Page 115 MyPBX U200 Administrator's Guide 2. Add Outbound Routes As we can see from the Outbound Route of „voipout‟, all phone numbers starting with 0 will have their first digit stripped off (digit 0) and will be sent to the SIP Trunk.

  • Page 116: Incoming Call

    MyPBX U200 Administrator's Guide 9.2 Incoming call 9.2.1 Sample Routing to an IVR Let‟s configure an incoming call to route to the IVR. In the IVR itself, let‟s configure digit 0 to route the call to extension 500, and digit 1 to route the call to extension 501.
  • Page 117 MyPBX U200 Administrator's Guide Figure 9-4 2. Add Inbound Routes As we can see from the Inbound Route of „allin‟, all incoming calls will be sent to the IVR. www.yeastar.com Page 117...
  • Page 118 MyPBX U200 Administrator's Guide Figure 9-5 www.yeastar.com Page 118...

  • Page 119: Appendix A Faq

    MyPBX U200 Administrator's Guide APPENDIX A FAQ Q1. How to Register SIP device？ 1) Register SIP soft phone Download the x-lite softphone from counterpath website www.counterpath.com After install the x-lite, right click the panel and select the SIP Account setting and then configure it.

  • Page 120: Appendix B How To Configure External Storage

    MyPBX U200 Administrator's Guide APPENDIX B How to Configure external storage Before External storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.
  • Page 121 MyPBX U200 Administrator's Guide Figure B-2 External storage Setting Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

  • Page 122: Appendix C How To Configure Nat Setting

    MyPBX U200 Administrator's Guide APPENDIX C How to Configure NAT setting When MyPBX is behind a NAT(firewall),you need to configure NAT setting on MyPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration.
  • Page 123 MyPBX U200 Administrator's Guide Figure C-2 MyPBX Network setting 2. If MyPBX has a public IP, (i.e. is connected directly to your internet service provider), the network settings should be configured according to Figure C-3: Figure C-3 Next, you should configure the NAT settings according to Figure C-4...

  • Page 124: Appendix D How To Use Auto Provision

    MyPBX U200 Administrator's Guide APPENDIX D How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step2. Enable DHCP Server on MyPBX. Login MyPBX web interface, System Settings  DHCP Server  Enable DHCP Server.
  • Page 125 MyPBX U200 Administrator's Guide Figure D-2 Step3. Configure phones on MyPBX auto-provision page. 1. Login MyPBX web interface, Basic  Auto Provision  Create New Phone. Figure D-3 2. Fill in the phone detail message on the pop-up windows. Input IP Phone‟s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone.
  • Page 126 MyPBX U200 Administrator's Guide Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default setting of DHCP for IP Phone is enable, so you can skip this step to step 5.

  • Page 127: Appendix E How Do I Configure Distinctive Ring Tones

    MyPBX U200 Administrator's Guide APPENDIX E How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone.
  • Page 128 MyPBX U200 Administrator's Guide Figure E-2 Step3. Finish. www.yeastar.com Page 128...

  • Page 129: Appendix F How To Use Email To Sms

    MyPBX U200 Administrator's Guide APPENDIX F How to Use Email to How to use Email to SMS You need to send an email to the specified email address (you set in Email Settings. In this case, it is lears@yeastar.com).The content of this email will be sent to the number you want as message.

  • Page 130: Appendix G How To Use Did

    MyPBX U200 Administrator's Guide Figure F-2 3. Send message with PIN code and default GSM/UMTS port. Format: 500:pincodenumber-phonenumber if the subject is "500:987-12345678", the text of this email(“Welcome to Yeastar!”) will be sent to number "12345678" through the first available GSM/UMTS trunk("987"...
  • Page 131 MyPBX U200 Administrator's Guide connection to the customer's PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk. MyPBX support DID, you can configure DID in inbound route. Related settings: DID Number, Extension, Destination.
  • Page 132 MyPBX U200 Administrator's Guide Define the extension for DID number, this field only valid when use E1 trunk for this inbound router. You can only input number and '-' in this field, and the format can be xxx or xxx-xxx. The count of the number must be only one or equal the count of the DID number.
  • Page 133 MyPBX U200 Administrator's Guide Figure G-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099(number 6001 to extension 6001, number 6002 to extension 6002).
  • Page 134 MyPBX U200 Administrator's Guide Figure G-3 www.yeastar.com Page 134...

  • Page 135: Appendix H How To Use Blf Key To Choose The Pstn Line

    MyPBX U200 Administrator's Guide APPENDIX H How to Use BLF Key to Choose the PSTN line MyPBX allows you to choose the specific PSTN line to make outbound call by pressing the BLF key on the IP Phone. Follow the steps to do the configuration with your Yealink phone 1.

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