Yeastar Technology MyPBX User Manual
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Yeastar Technology MyPBX User Manual

Standalone embedded hybrid pbx
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Standard/Pro

User Manual

Version 2.16.0.58
Yeastar Technology Co., Ltd.

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Summary of Contents for Yeastar Technology MyPBX

  • Page 1: User Manual

    Standard/Pro User Manual Version 2.16.0.58 Yeastar Technology Co., Ltd.

  • Page 2: Table Of Contents

    2. System set up ..................7 2.1 Connection Drawing ................7 2.2 Connecting Ethernet Line ..............8 2.3 Supplying Power ................. 8 3. Managing MyPBX ..................9 3.1 Administrator Login ................9 3.2 Status Monitor .................. 10 3.2.1 Line Status ................. 10 3.3 Basic ....................
  • Page 3 3.8.2 System Logs ................105 3.8.3 System Info ................105 4. Access MRI ..................107 5. Use MyPBX ..................111 5.1 Make outbound call ................. 111 5.1.1 Sample Routing via PSTN Trunk ..........112 5.1.2 Sample Routing via VoIP Trunk ........... 113 5.2 Incoming call .................

  • Page 4: Introduction

    MyPBX —IP-PBX for Small Businesses/Home Office MyPBX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations (1-100 users per site). MyPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

  • Page 5: Hardware Specifications

    Figure 1-1 MyPBX Front Panel Picture Identifying Green LED: Indicates correct power is being supplied to the unit ① Green LED: Indicates the MyPBX is fully functional. ② Green LED: Indicates stable WAN Port connection ③ Green LED: Indicates stable LAN Port connection ④...
  • Page 6 Figure 1-2 MyPBX Pro Front Panel Picture Identifying Green LED: Indicates correct power is being supplied to the unit ① Green LED: Indicates the MyPBX Pro is fully functional. ② Green LED: Indicates stable WAN Port connection ③ Green LED: Indicates stable LAN Port connection ④...

  • Page 7: System Set Up

    MyPBX Standard User Manual 2. System set up 2.1 Connection Drawing A. MyPBX Standard PSTN VoIP Provider Route Lines Soft Phone Phone Figure 2-1 Normal Phone www.yeastar.com Page 7...

  • Page 8: Connecting Ethernet Line

    Please follow the steps below to connect MyPBX unit to a power outlet: 1. Connect the small end of the power cable to the power input port on the MyPBX back panel, and plug the other end of the cable into a 100V AC power outlet.

  • Page 9: Managing Mypbx

    3.1 Administrator Login From your web browser, input the IP address of the MyPBX server. If this is the first time you are configuring MyPBX, please use the default settings below (your PC should be in the same local network with MyPBX): IP Address: http://192.168.5.150...

  • Page 10: Status Monitor

    MyPBX Standard User Manual 3.2 Status Monitor 3.2.1 Line Status Figure 3.2.1 MyPBX Status Description: Extensions: : Extension is unregistered : Extension is idle 3） : Extension is ringing 4） : Extension is busy in a call 5） : Extension is on hold...

  • Page 11: Basic

    MyPBX Standard User Manual FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Disconnected: The port hasn‟t connected the PSTN line. More detail message, please refer to the LED identifying of front panel. GSM Trunk: Status Idle: The port is idle.
  • Page 12 MyPBX Standard User Manual Figure 3.3.1 3.3.1.1 Analog Extensions (FXS) Edit Analog Extensions On the administration page of FXS extensions, click „Edit‟ on the extension that you want to edit, and modify the following information on the popup window 1) General ·...
  • Page 13 MyPBX before it will recognize a second event. If a second event occurs in less time than defined by Hook Flash Detection, then MyPBX will ignore the event. The default value of Flash is 1000 ms, and it can be configured in 1ms increments.
  • Page 14 MyPBX with this mobility phone, you will hear a dial tone. MyPBX will recognize your call as a call from an extension. You can dial the number of other extensions (Your caller ID will be the number of your extension) and use all outbound route that your extension can use of MyPBX.
  • Page 15 Figure 3.3.1.1 3.3.1.2 VOIP Extension A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP Soft- Phone client to register on MyPBX. 1. Add VOIP Extension Go to Extensions  VOIP Extensions  Create New Extension www.yeastar.com...
  • Page 16 MyPBX Standard User Manual 1) General · Type Extension type: SIP,IAX or SIP/IAX. SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX -The extension sends and receives calls using the VoIP protocol IAX. · Extension The numbered extension, i.e.
  • Page 17 .User Web Interface Check this option to allow the user to login to the MyPBX User Web interface, which can be used to check voicemail and extension recordings. Users may login to MyPBX User Web interface by using their extension number and voicemail PIN # as the login and password respectively.
  • Page 18 MyPBX with this mobility phone, you will hear a dial tone. MyPBX will recognize your call as a call from an extension. You can dial other extension numbers (Your caller ID will be the number of your extension) and dial out using all outbound route that your extension can use on MyPBX.
  • Page 19 MyPBX Standard User Manual Figure 3.3.1.2 2. Add Multiple Extensions www.yeastar.com Page 19...

  • Page 20: Trunk

    MyPBX Standard User Manual Go to Extensions  VOIP Extensions  Add Multiple Extensions. 1) Select the number of extensions that you would like to create. 2) Select the type of extension that you would like to create. 3) Fill in the starting extension number.
  • Page 21 MyPBX Standard User Manual Figure 3.3.2 3.3.2.1 Analog Trunk (FXO) 1. Edit Analog Trunk (FXO) On the Trunk administration page, click „Edit‟ on the selected trunk and modify its properties in the popup window: 1）General · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.
  • Page 22 Pattern specified, MyPBX will accept any regular sound-silence pattern that repeats <Busy Count> times as a busy signal. If you specify Busy Pattern, then MyPBX will further check the length of the tone and silence, which will further reduce the chance of a false positive disconnect.
  • Page 23 MyPBX Standard User Manual .Caller ID Detection For fxo trunks, this option forces MyPBX to clarify Caller ID incoming calls. Figure 3.3.2.1 3.3.2.2 GSM Trunk 1. Edit GSM Trunk 1）General · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.
  • Page 24 MyPBX Standard User Manual Figure 3.3.2.2 3.3.2.3 BRI Trunk 1. Edit BRI Trunk 1）General · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'BriTrunk1' · Signaling Signaling method. BRI-CPE: ISDN BRI in TE mode and Point to Point.
  • Page 25 · Over Lap Dial Whether MyPBX can dial this switch using overlap digits . If you need Direct Dial-in (DDI; in German "Durchwahl") you should change this to yes, then MyPBX will wait after the last digit it receives.
  • Page 26 MyPBX Standard User Manual You can choose alaw or ulaw codes. 2) CallerID Prefix · International Prefix When there are international calls coming in via this BRI trunk, the International Prefix you have set here will be added before the CID. So you can know this is an international call before you answer it.
  • Page 27 MyPBX Standard User Manual Figure 3.3.2.3 3.3.2.4 VOIP Trunk 1. Add SIP Trunk Input correct SIP information (provide by VOIP provider). Inaccurate information will prevent the trunk from registering. 1) General setting · Type SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP ·...
  • Page 28 MyPBX Standard User Manual · Hostname/IP Service provider‟s hostname or IP address.5060 is the standard port number used by SIP protocol. Don‟t change this part if it is not required. .Domain VoIP provider‟s server domain name . · Username Username of SIP account . Used for SIP trunk registration.
  • Page 29 MyPBX Standard User Manual This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS. · Enable SRTP Define if SRTP is enabled for this trunk ·...
  • Page 30 MyPBX Standard User Manual Figure 3.3.2.4.1 2. Add IAX Trunk Input correct IAX information (provided by VOIP provider). Inaccurate information will prevent the trunk from registering. 1) General · Type IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.
  • Page 31 MyPBX Standard User Manual · Hostname/IP Service provider‟s hostname or IP address. 4569 is the standard port number used by IAX protocol. Don‟t change this part if it is not required. · Username Username of IAX account . Used for IAX trunk registration.
  • Page 32 MyPBX Standard User Manual Figure 3.3.3.4.2 3.3.2.5 Service Provider 1. Add Service Provider To Create the Service provider definition you need to complete the following VoIP fields. 1) General · Type SIP or IAX SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP.
  • Page 33 MyPBX Standard User Manual · Maximum Channels Controls the maximum number of outbound channels (simultaneous calls) that can be used on this trunk . Inbound calls are not counted against the maximum. Leave blank to specify no maximum. · Codecs Define the codec for this sip trunk and its priority Note: codec can only display when edit it after creating the trunk.

  • Page 34: Outbound Routes

    MyPBX Standard User Manual Figure 3.3.2.5 3.3.3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks. www.yeastar.com Page 34...
  • Page 35 MyPBX Standard User Manual Figure 3.3.3 3.3.3.1 New Outbound Route Click „New Outbound Route‟ and fill in the corresponding information in the popup window. 1）General · Route Name Name of this Outbound Route . Ex: 'Local' or 'Long Distance' etc.
  • Page 36 MyPBX Standard User Manual followed by a 3-digit area code, and then 6 digit number. · Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed. For example, if users must press 0 before dialing a phone number, one digit should be stripped from the dial string before the call is placed.

  • Page 37: Phone Provisioning

    (T12,T18,T20,T22,T26,T28,T32,T38,VP530,VP-2009) Snom ( 300,320,360,370) Polycom (IP 6000,IP 7000,IP 32X,IP33X,IP430,IP450,IP550,IP560,VVX1500) Cisco (IP7940,IP7960) Aastra(480i,480i CT,6757i,6757i CT, 6737i) News: When provisioning Yealink and Snom IP phone, MyPBX is not needed to be set as the only DHCP server any more. www.yeastar.com Page 37...
  • Page 38 MyPBX Standard User Manual Figure 3.3.4 3.3.4.1 General Settings for Yealink In this page, you can configure it before provisioning Yealink IP phones, including the items like general preferences, codecs, remote phone book and firmware upgrade Note: if firmware download server is enabled, IP phone will update the firmware automatically according the version and server you have configured during the provision process.
  • Page 39 MyPBX Standard User Manual Figure 3.3.4.1 www.yeastar.com Page 39...
  • Page 40 MyPBX Standard User Manual 3.3.4.2 Phone book You can add your contacts here and provision them to your IP phone. Figure 3.3.4.2 1) Add Contact · Type There are three types: None, VIP and Deny list (Blacklist). · Group There are 5 groups: None, Friends, Family, Work, Colleagues list.
  • Page 41 MyPBX Standard User Manual Input the family of this contact. Only works with snom phone. · Office Number Input the office number here · Mobile Number Input the mobile number here · Home Number Input the home number here · Sub Number Add sub number of this contact.
  • Page 42 MyPBX Standard User Manual Figure 3.3.4.2.1 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml.
  • Page 43 MyPBX Standard User Manual · Auto answer Configure if auto answer is allowed for IP phone · Phone book Enable the feature of phone book of IP phone · Line Extension: Selected the extension number for IP Phone. Label: It is shown on the LCD for users to identify the account.
  • Page 44 Figure 3.3.4.5 3.3.4.3 Not configured phone In this section, MyPBX will scan all the supported IP phones and display here, we can click the 'MAC address' of IP phone and input the corresponding information in the popup window, like the picture shows below www.yeastar.com...

  • Page 45: Inbound Call Control

    3.4 Inbound Call Control 3.4.1 IVR When there‟s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording and route the caller to the requested destination (for example, „Welcome to XX company, for sales press 1, for technical support press 2, for operator press 0, etc‟).
  • Page 46 Figure 3.4.1 3.4.1.1 Create IVR Click „Create New IVR‟. 1）General · Number MyPBX treats IVR as an extension; you can dial this extension number to reach the IVR. · Name A name for the IVR · Prompt The prompt recording that will be played when this IVR is reached.
  • Page 47 · Key The Key pressed when the callers hear the IVR prompt. · Action When the callers press the corresponding key, the action MyPBX executes. No Action: Do nothing Connect to Extension: Connect the call to an extension. Connect to Voicemail: Connect the call to the voicemail of an extension Connect to RingGroup: Connect the call to a ringgroup.

  • Page 48: Queues

    MyPBX Standard User Manual Figure 3.4.1.1 3.4.2 Queues Call Queues give users (i.e. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. Call queues allow calls to be sequenced to one or more agents.
  • Page 49 Announce position of caller in the queue · Announce Hold Time Enabling this option causes MyPBX to announce the hold time to the caller periodically based on the frequency timer. Either yes or no; hold time will not be announced if <1 minute.
  • Page 50 MyPBX Standard User Manual 4) Periodic Announcements · Prompt Select a prompt file to play periodically. · Frequency How often to announce a prompt to the caller. 5) Events If a caller presses the key while waiting in the queue, this setting selects which action should process the key press.
  • Page 51 MyPBX Standard User Manual Figure 3.4.2 www.yeastar.com Page 51...

  • Page 52: Custom Prompts

    MyPBX Standard User Manual 3.4.3 Custom Prompts 1. Record new Prompt The administrator can use this screen to record custom prompts by doing the following: 1）Click „Record New Custom Prompt‟ 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500).
  • Page 53 MyPBX Standard User Manual Figure 3.4.4 3.4.4.1 Create Ring Group Click „New Ring Group‟ to enter into the Manage Ring Groups page 1）General · Ring Group Name This option defines a name for this group, i.e. „Sales‟. „Ring Group Name‟ is a label to help you identify this group in the group list.

  • Page 54: Inbound Routes

    MyPBX Standard User Manual 2) Ring Group Members An extension can be made a member of this ring group by moving it into the „Selected‟ box. 3) Destination If No Answer When all members on this group fail to answer the call, system will handle the call according to the selected destination.
  • Page 55 MyPBX Standard User Manual Figure 3.4.5 3.4.5.1 Create Inbound Route Click „New Inbound Route‟ to enter to the Manage Inbound Routes page. When an incoming call arrives, the system will first check „fax detection‟, then „Holidays‟, at last „Business Days‟.
  • Page 56 3-digit area code, and then 6 digit number. · Distinctive Ringtone MyPBX support mapping to custom ring tone files. For example, if you configure the distinctive ringing for custom ring tone to „Family‟, the ring tone will be played if the phone receives the incoming call.
  • Page 57 MyPBX Standard User Manual 2) Member Trunks This area allows you to select which trunks will be member trunks for this route. To make a trunk a member of this route, please move it to the 'Selected' box. 4) Business Days Define where the calls will be routed during Business Days.
  • Page 58 For example: Company A locates headquarters in the USA with a branch B in China. A and B both have MyPBX phone systems . Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B, that can be done by this configuration.

  • Page 59: Blacklist

    MyPBX Standard User Manual Figure 3.4.5.1 3.4.6 Blacklist Blacklist is used to block an incoming/outgoing call. If the number of incoming/outgoing call is registered in the number blacklist, the caller will hear the following prompt: “The number you have dialed is not in service. Please check the number and try again”.
  • Page 60 MyPBX Standard User Manual Figure 3.4.6 3.4.6.1 Create Blacklist Click „New Blacklist‟ to create a new number blacklist. Figure 3.4.6.1 · Blacklist number Enter the number you would like to block. · Type The number blocked for incoming or outgoing calls or both.

  • Page 61: Internal Settings

    MyPBX Standard User Manual 3.5 Internal Settings 3.5.1 Options 1) General · Ring Timeout Number of seconds to ring a device before handling the call as per the extension‟s Follow Me settings . Default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call.
  • Page 62 MyPBX Standard User Manual · Distinctive Caller ID When incoming calls are routed from ring group/queue/IVR, the caller ID displays with name ring group/queue/IVR ， for example 5503302(ringgroup_default) Note: To display IVR's name, please press the key instead of the extension number directly.

  • Page 63: Business Hours

    MyPBX Standard User Manual Figure 3.5.1 3.5.2 Business Hours 1) General · Enable or Disable Business Hours 2) Others · Enable Office Closed Timing By dialing *81 (*81 is default) on an extension will force the office time closed for the device whatever the general setting is.

  • Page 64: Feature Codes

    MyPBX Standard User Manual Figure 3.5.2 3.5.3 Feature Codes 1) General · One Touch Record A user may initiate or stop call recording by dialing *1 during a call. (*1 is default setting) · Extension for Checking Voicemail Users can check their Voicemail by dialing *2 on their phone (*2 is default setting).
  • Page 65 MyPBX Standard User Manual · Extension Pickup Users may pick up a specific extension‟s incoming call by dialing *04+extension number on their phone (*04 is default setting) · Intercom Define the feature code that is used to dial an extension in intercom mode. For instance setting this value to *5 would allow you to initiate an intercom call with extension 501 by dialing *5501.
  • Page 66 MyPBX Standard User Manual No answer forward to Voicemail: Enabled Do not disturb: Disabled · Enable Forward All Calls Users may enable always forward by calling *71 on their phone (*71 is default setting) · Disable Forward All Calls Users may disable always forward by calling *071 on their phone (*071 is default setting) ·...

  • Page 67: Sip Settings

    MyPBX Standard User Manual setting) Figure 3.5.3 3.5.4 SIP Settings 1) General · UDP Port Port use for sip registrations, Default is 5060. · TCP Port Port use for sip registrations, Default is 5060. · TLS Port Port use for sip registrations, Default is 5061.
  • Page 68 Default is 20 seconds. · Calling Channel Codec Priority Once enabled, when dialing out via SIP/SPS trunks, the codec of calling channel will be selected in preference. If not, MyPBX will follow the priority in your SIP/SPS trunks. · Video Support Support for SIP video or no.
  • Page 69 MyPBX Standard User Manual The STUN server allows clients to find out their public address, the type of NAT they are behind and the internet side port associated by the NAT with a particular local port. This information is used to set up UDP communication between the client and the VOIP provider and so establish a call.
  • Page 70 MyPBX Standard User Manual routing. 3）Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. u-law: A PSTN standard codec, used in North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call.
  • Page 71 MyPBX Standard User Manual Where to get the caller ID in sip packet. · To Field Where to get the DID in sip packet. · 180 Ringing It is set when the telecom provider needs. Usually it is not needed.

  • Page 72: Iax Settings

    MyPBX Standard User Manual Figure 3.5.4 3.5.5 IAX Settings 1) General · Bind Port Port use for IAX2 registrations, Default is 4569. www.yeastar.com Page 72...
  • Page 73 MyPBX Standard User Manual · Bandwidth Low/medium/high with this option you can control which codec to be used. · Min Registration Time Minimum duration (in seconds) of a IAX2 registration. Default is 60 seconds. · Max Registration Time Maximum duration (in seconds) of a IAX2 registration. Default is 1200 seconds.

  • Page 74: Voicemail Settings

    MyPBX Standard User Manual Figure 3.5.5 3.5.6 Voicemail Settings 1) General Voicemail Settings a) Message Options · Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. · Max Message Time Set the maximum length of a single voicemail message.
  • Page 75 Note: If you want to send voicemail messages as email attachments, please configure this section. · E-mail Address The E-mail Address that MyPBX will use to send voicemail. · Password The password for the email address used above · SMTP Server www.yeastar.com...

  • Page 76: Sms Settings

    MyPBX Standard User Manual The IP address or hostname of an SMTP server that the MyPBX will connect to in order to send voicemail messages via email, i.e. mail.yourcompany.com. · Port SMTP Port: the default value is 25. · Use SSL/TLS to send secure message to server If the server of sending email needs to authenticate the sender, you need to select the check box.
  • Page 77 You can add email addresses to the Email List. Figure 3.5.7.1 2) Enable Email to SMS If you enable this, you can use MyPBX to send out message by sending an email to the specified address. · Enable Country Code If you want to add country code before the dialed numbers, please tick this.
  • Page 78 MyPBX Standard User Manual · Email Address This email address will be used to: 1. Send email to the addresses listed on “SMS to Email” setting. 2. Receive email and send the text of the email to the target mobile number by SMS.

  • Page 79: Disa

    MyPBX Standard User Manual 3.5.8 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an „internal‟ system dial tone and make calls as if they were using one of the extensions attached to the telephone switch. To use DISA, a user calls a DISA number, which invokes the DISA application.

  • Page 80: Conferencing

    MyPBX Standard User Manual Figure 3.5.8.2 1) General · DISA Name Give this DISA application a name to help you identify it. · PIN # The password for this DISA . · Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number.

  • Page 81: Paging Groups

    MyPBX Standard User Manual · Admin Admin can kick a user out and can lock the conference room. · Pin # Set a PIN # that must be entered in order to access this conference room (i.e. 1234). Figure 3.5.9 3.5.10 Paging Groups...
  • Page 82 MyPBX Standard User Manual Figure 3.5.10.1 · Paging Group Number Defines the numbered extension that may be dialed to reach this group. · Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all.

  • Page 83: Dnis Settings

    Prompt the caller when an invalid PIN is entered. 2) PIN User MyPBX can store a number of PIN Users. PIN Users may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users.

  • Page 84: Callback Settings

    MyPBX allows caller A to dial an inbound route number, and after hearing the ring, A can hang up the call or wait for MyPBX to cut off the call, then MyPBX will call A with this number. When A pick up the call, A can dial the number he wants to call;...
  • Page 85 · Prepend before dialing Define digits added before a callback number before the callback is placed. For example, the call in number (Caller ID) is 123456789, MyPBX need to send 9123456789 to its trunk when call to this number. You should configure www.yeastar.com...

  • Page 86: Speed Dial Settings

    MyPBX Standard User Manual 123456789 as the call back number and add 9 before the callback is placed. You can add „w‟ for analog trunks for some delay too. Figure 3.5.13.3 3.5.14 Speed Dial Settings 1) Options · The prefix of speed dial The prefix should be dialed before the speed dial number.

  • Page 87: Music On Hold Prompts

    Note: The sound file format should be as follows: GSM 6.10, 8.000kHz, Mono, 1kb/sec, The file size must not be greater than 1.8MB. Figure 3.5.15 3.6 Network Settings 3.6.1 LAN Settings · DHCP If this option is set, MyPBX will use DHCP to get an available IP address from www.yeastar.com Page 87...
  • Page 88 · Primary DNS Set the primary DNS for MyPBX. · Secondary DNS Set the secondary DNS for MyPBX. · IP Address2 Set the second IP Address for MyPBX. · Subnet Mask2 Set the second subnet mask for MyPBX. www.yeastar.com Page 88...

  • Page 89: Wan Settings

    MyPBX Standard User Manual Figure 3.6.1 3.6.2 WAN Settings Note: Only have WAN port‟s hardware version support this functions. It support three connection types: DHCP (obtain an IP automatically), PPPoE, Static IP Address. · DHCP .If your ISP says that you are connecting through DHCP or a dynamic IP address from your ISP, perform these steps: Step1: Select DHCP as the WAN Connection Type.

  • Page 90: Static Route

    MyPBX will have more than one internet connection in some situations but it has only one default gateway. You will need to set some Static Route for MyPBX to force it goes out through different gateway when access to different internet.

  • Page 91: Firewall

    MyPBX Standard User Manual · Gateway Which gateway MyPBX will go through when access to the destination network. · Metric The cost of a route is calculated by using what are called routing metric. Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful (how low cost) a route is.
  • Page 92 MyPBX Standard User Manual Figure 3.6.4 1) Enable Firewall Enable the firewall to protect the device. You should reboot the device to let the firewall run successfully. 2) Common Rules · Name A name for this rule , e.g. „HTTP‟.
  • Page 93 MyPBX Standard User Manual The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex, the A~F are not case sensitive. · Action Accept: Accept the access from remote hosts. Drop: Drop the access from remote hosts.
  • Page 94 MyPBX Standard User Manual 4) IP Blacklist You can set some packets accept speed rules here. When a IP address which hasn‟t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically.

  • Page 95: Dhcp Server

    Click the NO.1 you can edit the first VLAN over Lan. · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. · VLAN IP Address Set the IP Address for MyPBX VLAN over Lan. · VLAN Subnet Mask www.yeastar.com Page 95...
  • Page 96 MyPBX Standard User Manual Set the Subnet Mask for MyPBX VLAN over Lan. · Default Gateway Set the Default Gateway for MyPBX VLAN over Lan · NO.2 Click the NO.2 you can edit the first VLAN over Lan. · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device.

  • Page 97: Vpn Settings

    MyPBX Standard User Manual · VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over Wan. · Default Gateway Set the Default Gateway for MyPBX VLAN over Wan. Figure 3.6.6 3.6.7 VPN Settings A virtual private network (VPN) is a method of computer networking--typically...

  • Page 98: Ddns Settings

    MyPBX Standard User Manual Figure 3.6.7 3.6.8 DDNS Settings DDNS(Dynamic DNS) is a method / protocol / network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.

  • Page 99: System Settings

    Net-Disk. Auto-Backup extends the allocated disk space for backing up critical files. When properly configured, MyPBX will move all qualified files to a Windows PC every 30 minutes. For the voicemail files and recoding files, they must be created before Auto-Backup has been configured.

  • Page 100: System Prompts

    MyPBX Standard User Manual Figure 3.7.2 3.7.3 System Prompts MyPBX have prompts of many languages. You can download the appropriate language you need. MyPBX can support American English, Australian English, Chinese, Dutch, French, Canadian French, German, Greek, Hungarian, Italian, Polish, Portuguese, Brazilian Portuguese, Russian, Spanish, Mexican Spanish, Turkish, Thai, Korean currently.

  • Page 101: Date And Time

    · Daylight Saving Time Set the mode to Automatic or disabled · Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically · Set Date & Time Manually Figure 3.7.4 www.yeastar.com...

  • Page 102: Backup And Restore

    MyPBX Standard User Manual 3.7.5 Backup and Restore Figure 3.7.5 3.7.6 Reset and Reboot · Reboot System Warning: Rebooting the system will terminate all active calls! · Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system.

  • Page 103: Firmware Update

    MyPBX Standard User Manual Figure 3.7.6 3.7.7 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL. Enter your TFTP Server IP address and firmware file location, then click start to update the firmware.

  • Page 104: Reports

    MyPBX Standard User Manual Figure 3.7.7 3.8 Reports 3.8.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 105: System Logs

    MyPBX Standard User Manual 3.8.2 System Logs You can download and delete the system logs of MyPBX. Options · Enable Hardware Log Save the infomation of hardware; (up to 4 log files) · Enable Normal Log Save the prompt information; (up to 16 log files) ·...
  • Page 106 MyPBX Standard User Manual Figure 3.8.3 www.yeastar.com Page 106...

  • Page 107: Access Mri

    MRI. Figure 4-1 4.2 User login Users can access the MRI web interface by navigating to the MyPBX IP address using a web browser. If you are unsure of this address, please contact your www.yeastar.com...
  • Page 108 MyPBX Standard User Manual network administrator. Figure 4-2 4.3 Voicemail Users can check, delete, move and download voicemail files here. Figure 4-3 4.4 Record www.yeastar.com Page 108...
  • Page 109 MyPBX Standard User Manual Users can play, delete and download recorded files here. Figure 4-4 4.5 Voicemail Settings · Voicemail password: new voicemail box password. · Enter again to confirm: confirm new voicemail box password. · Email Address: Email address use to receive the voicemail or Fax.
  • Page 110 MyPBX Standard User Manual Figure 4-5 4.6 Settings You can do some basic setting here. Such as call forwarding, DND, Mobile Extension Number. Figure 4-6 www.yeastar.com Page 110...

  • Page 111: Use Mypbx

    To make an outbound call, we need to add trunk first. There are five types of VoIP Trunk: · Analog Trunk: FXO ports of MyPBX, connected to a local PSTN. · GSM Trunk: GSM ports of MyPBX, connected to GSM Network.

  • Page 112: Sample Routing Via Pstn Trunk

    MyPBX Standard User Manual 5.1.1 Sample Routing via PSTN Trunk Let‟s route all inside extensions through an analog trunk by dialing 9. In Outbound Routes, add a new outbound route as below. Figure 5-1 As we can see from the outbound route of „pstnout‟, all phone numbers starting with 9 will have their first digit stripped off (digit 9) and will be sent to the PSTN (port 1-2).

  • Page 113: Sample Routing Via Voip Trunk

    MyPBX Standard User Manual 5.1.2 Sample Routing via VoIP Trunk Let‟s configure all inside extensions to dial „0‟ through the VoIP Trunk. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP Trunk account.

  • Page 114: Incoming Call

    MyPBX Standard User Manual starting with 0 will have their first digit stripped off (digit 0) and will be sent to the SIP Trunk. Figure 5-3 Now that we have added two outbound dialing rules, any call starting with 9 will be routed to the PSTN, and any number starting with 0 will be routed to the SIP Trunk.
  • Page 115 MyPBX Standard User Manual call to extension 501. 1. Add IVR To add a new IVR, go to IVR Create New IVR Figure 5-4 2. Add Inbound Routes As we can see from the Inbound Route of „allin‟, all incoming calls will be sent to the IVR.
  • Page 116 MyPBX Standard User Manual www.yeastar.com Page 116...

  • Page 117: Appendix A Faq

    A2: To perform a reset, please follow steps below: Step 1: Hold down the „Reset‟ button on the back of the unit for 5 seconds and watch the LEDs on the front of the MyPBX. When the status LED turns red, let go of the reset button.

  • Page 118: Appendix B How To Configure Autobackup

    Autobackup Before Autobackup can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below. Step 1 Add a new folder, rename it, and set this new folder‟s share...
  • Page 119 Leave this blank if it is not required If configuring is correctly, open your Windows share folder to see if the MyPBX backup files and folders has been created. If the contents of the backup folder look similar to Figure B-3, then you have successfully configured Autobackup on the MyPBX unit.

  • Page 120: Appendix C How To Configure Nat Setting

    Please follow section 1 or 2 below depending on your network configuration. 1. If MyPBX is connected to a local network, you must set up port forwarding on your router. Specifically, you must map port 5060 (default SIP port) and port 10001-10200 (default RTP port range) as UDP ports.
  • Page 121 MyPBX Standard User Manual Figure C-2 MyPBX Network setting 2. If MyPBX has a public IP, (i.e. is connected directly to your internet service provider), the network settings should be configured according to Figure C-3: Figure C-3 Next, you should configure the NAT settings according to Figure C-4...

  • Page 122: Appendix D How To Use Auto Provision

    Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step2. Enable DHCP Server on MyPBX. Login MyPBX web interface, System Settings  DHCP Server  Enable DHCP Server. www.yeastar.com Page 122...
  • Page 123 MyPBX Standard User Manual Figure D-2 Step3. Configure phones on MyPBX auto-provision page. 1. Login MyPBX web interface, Basic  Auto Provision  Create New Phone. Figure D-3 2. Fill in the phone detail message on the pop-up windows. Input IP Phone‟s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone.
  • Page 124 MyPBX Standard User Manual Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default setting of DHCP for IP Phone is enable, so you can skip this step to step 5.

  • Page 125: Appendix E How Do I Configure Distinctive Ring Tones

    For example, you may enter “Family”. e.g.: Yealink‟s IP phone. Figure E-1 Step2. Configure the „Distinctive Ringtone‟ on MyPBX. MyPBX web interface, Inbound Routes  Edit Inbound Route, fill in the Internal Ringer Text on „Distinctive Ringtone‟. www.yeastar.com Page 125...
  • Page 126 MyPBX Standard User Manual Figure E-2 Step3. Finish. www.yeastar.com Page 126...

  • Page 127: Appendix F How To Use Email To Sms

    MyPBX Standard User Manual APPENDIX F How to Use Email to How to use Email to SMS You need to send an email to the specified email address (you set in Email Settings. In this case, it is lears@yeastar.com).The content of this email will be sent to the number you want as message.
  • Page 128 MyPBX Standard User Manual Figure F-2 3. Send message with PIN code and default GSM port. Format: 500:pincodenumber-phonenumber if the subject is "500:987-12345678", the text of this email(“Welcome to Yeastar!”) will be sent to number "12345678" through the first available GSM trunk("987"...

  • Page 129: Appendix G How To Use Did

    PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk. MyPBX support DID, you can configure DID in inbound route. Related settings: DID Number, Extension, Destination.
  • Page 130 MyPBX Standard User Manual N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The „.‟ Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself.
  • Page 131 MyPBX Standard User Manual Figure G-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099(number 6001 to extension 6001, number 6002 to extension 6002).
  • Page 132 MyPBX Standard User Manual Figure G-3 www.yeastar.com Page 132...

  • Page 133: Appendix H How To Use Blf Key To Choose The Pstn Line

    APPENDIX H How to Use BLF Key to Choose the PSTN line. MyPBX allows you to choose the specific PSTN line to make outbound call by pressing the BLF key on the IP Phone. Follow the steps to do the configuration with your Yealink phone 1.

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