Yeastar Technology MyPBX Standard User Manual
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Yeastar Technology MyPBX Standard User Manual

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See also: Administrator's Manual
Standard/Pro

User Manual

Version 2.17.0.23
Yeastar Technology Co., Ltd.

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Summary of Contents for Yeastar Technology MyPBX Standard

  • Page 1: User Manual

    Standard/Pro User Manual Version 2.17.0.23 Yeastar Technology Co., Ltd.

  • Page 2: Table Of Contents

    MyPBX Standard User Manual Table of Contents 1. Introduction .................... 4 1.1 Features .................... 4 1.2 Hardware Specifications ............... 5 1.2.1 Exterior Appearance ..............5 2. System set up ..................7 2.1 Connection Drawing ................7 2.2 Connecting Ethernet Line ..............8 2.3 Supplying Power .................
  • Page 3 MyPBX Standard User Manual 3.6 Network Settings ................88 3.6.1 LAN Settings ................88 3.6.2 WAN Settings ................89 3.6.3 Static Route ................90 3.6.4 Firewall ..................91 3.6.5 DHCP Server ................95 3.6.6 VLAN Settings ................95 3.6.7 VPN Settings ................97 3.6.8 DDNS Settings ................

  • Page 4: Introduction

    MyPBX Standard User Manual 1. Introduction MyPBX —IP-PBX for Small Businesses/Home Office MyPBX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations (1-100 users per site). MyPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

  • Page 5: Hardware Specifications

    MyPBX Standard User Manual Note: the features with asterisk (*) will be supported in next version. 1.2 Hardware Specifications 1.2.1 Exterior Appearance A. MyPBX Standard Front Side ①② ③④ ⑤ Figure 1-1 MyPBX Front Panel Picture Identifying Green LED: Indicates correct power is being supplied to the unit ①...
  • Page 6 MyPBX Standard User Manual B. MyPBX Pro Front Side ①② ③④ ⑤ Figure 1-2 MyPBX Pro Front Panel Picture Identifying Green LED: Indicates correct power is being supplied to the unit ① Green LED: Indicates the MyPBX Pro is fully functional.

  • Page 7: System Set Up

    MyPBX Standard User Manual 2. System set up 2.1 Connection Drawing A. MyPBX Standard PSTN VoIP Provider Route Lines Soft Phone Phone Figure 2-1 Normal Phone www.yeastar.com Page 7...

  • Page 8: Connecting Ethernet Line

    MyPBX Standard User Manual B. MyPBX Pro Figure 2-2 2.2 Connecting Ethernet Line MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug Ethernet line into MyPBX‟s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN.

  • Page 9: Managing Mypbx

    MyPBX Standard User Manual 3. Managing MyPBX 3.1 Administrator Login From your web browser, input the IP address of the MyPBX server. If this is the first time you are configuring MyPBX, please use the default settings below (your PC should be in the same local network with MyPBX): IP Address: http://192.168.5.150...

  • Page 10: Status Monitor

    MyPBX Standard User Manual 3.2 Status Monitor 3.2.1 Line Status Figure 3.2.1 MyPBX Status Description: Extensions: : Extension is unregistered : Extension is idle 3） : Extension is ringing 4） : Extension is busy in a call 5） : Extension is on hold...

  • Page 11: Basic

    MyPBX Standard User Manual FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Disconnected: The port hasn‟t connected the PSTN line. More detail message, please refer to the LED identifying of front panel. GSM Trunk: Status Idle: The port is idle.
  • Page 12 MyPBX Standard User Manual Figure 3.3.1 3.3.1.1 Analog Extensions (FXS) Edit Analog Extensions On the administration page of FXS extensions, click „Edit‟ on the extension that you want to edit, and modify the following information on the popup window 1) General ·...
  • Page 13 MyPBX Standard User Manual 2) Voicemail · Enable Voicemail Check this box if the user should have a voicemail account. · Voicemail Access PIN # Voicemail Password for this extension, i.e. „1234‟ . 3) Mail Setting · Enable Send Voicemail Once enabled, the voicemail will be sent to the below email address as an attachment.
  • Page 14 MyPBX Standard User Manual · DND Don‟t Disturb. · User Web Interface Check this option to allow the user to login to the MyPBX User Web interface, which can be used to access voicemail and extension recordings. Users may login to the MyPBX User Web interface by using their extension number and voicemail PIN # as the login and password respectively.
  • Page 15 MyPBX Standard User Manual Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension Barge spy: you can hear the call and talk with them both...
  • Page 16 MyPBX Standard User Manual Figure 3.3.1.1 www.yeastar.com Page 16...
  • Page 17 MyPBX Standard User Manual 3.3.1.2 VOIP Extension A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP Soft- Phone client to register on MyPBX. 1. Add VOIP Extension Go to Extensions  VOIP Extensions  Create New Extension 1) General ·...
  • Page 18 MyPBX Standard User Manual 'Voicemail Settings') have been properly configured before using this feature. 4) Group · Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default is *4).
  • Page 19 MyPBX Standard User Manual · spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension...
  • Page 20 MyPBX Standard User Manual MyPBX Security Configuration Guide. 9) IP Restriction · Enable IP Restriction Check this option to enhance the VoIP security for MyPBX. If this option is enabled, only the permitted IP/Subnet mask will be able to register this extension number.
  • Page 21 MyPBX Standard User Manual Figure 3.3.1.2 www.yeastar.com Page 21...

  • Page 22: Trunk

    MyPBX Standard User Manual 2. Add Multiple Extensions Go to Extensions  VOIP Extensions  Add Multiple Extensions. 1) Select the number of extensions that you would like to create. 2) Select the type of extension that you would like to create.
  • Page 23 MyPBX Standard User Manual 3.3.2.1 Analog Trunk (FXO) 1. Edit Analog Trunk (FXO) On the Trunk administration page, click „Edit‟ on the selected trunk and modify its properties in the popup window: 1）General · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.
  • Page 24 MyPBX Standard User Manual If the Frequency Detection is enabled, you must specify the local frequency. · Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 3）Advanced Options · Caller ID Start This option allows you to define the start of a Caller ID signal: Ring: Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF).
  • Page 25 MyPBX Standard User Manual Figure 3.3.2.1 3.3.2.2 GSM Trunk 1. Edit GSM Trunk 1）General · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'GSM9' · Volume Setting Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.
  • Page 26 MyPBX Standard User Manual Figure 3.3.2.2 3.3.2.3 BRI Trunk 1. Edit BRI Trunk 1）General · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'BriTrunk1' · Signaling Signaling method. BRI-CPE: ISDN BRI in TE mode and Point to Point.
  • Page 27 MyPBX Standard User Manual like channel restarts. so set the interval to a very long interval e.g. 100000000 or 'never' to disable *entirely*. If you are in Israel, the following is important: As Bezeq in Israel doesn't like the B-Channel resets happening on the lines, it is best to set the reset interval to 'never' when installing a box in Israel.
  • Page 28 MyPBX Standard User Manual · Codec You can choose alaw or ulaw codes. 2) CallerID Prefix · International Prefix When there are international calls coming in via this BRI trunk, the International Prefix you have set here will be added before the CID. So you can know this is an international call before you answer it.
  • Page 29 MyPBX Standard User Manual Figure 3.3.2.3 3.3.2.4 VOIP Trunk 1. Add SIP Trunk Input correct SIP information (provide by VOIP provider). Inaccurate information will prevent the trunk from registering. 1) General setting · Type SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP ·...
  • Page 30 MyPBX Standard User Manual used by SIP protocol. Don‟t change this part if it is not required. .Domain VoIP provider‟s server domain name . · Username Username of SIP account . Used for SIP trunk registration. .Authorization name Used for SIP authentication. Leave this blank if not required.
  • Page 31 MyPBX Standard User Manual · Enable SRTP Define if SRTP is enabled for this trunk · Qualify Send check alive packets to the sip provider. · DTMF mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833 2) DOD Setting ·...
  • Page 32 MyPBX Standard User Manual 2. Add IAX Trunk Input correct IAX information (provided by VOIP provider). Inaccurate information will prevent the trunk from registering. 1) General · Type IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.
  • Page 33 MyPBX Standard User Manual · Associated Extension The extension make call out via IAX Trunk will display the associated DOD. Figure 3.3.3.4.2 3.3.2.5 Service Provider 1. Add Service Provider To Create the Service provider definition you need to complete the following VoIP fields.
  • Page 34 MyPBX Standard User Manual · Provider Name A unique label would help to you identify this trunk. Ex: 'Provider2'. · Hostname/IP Service provider‟s hostname or IP address. Note: 5060 is the standard port number used by SIP protocol, 4569 is the standard port number used by IAX protocol.

  • Page 35: Outbound Routes

    MyPBX Standard User Manual Figure 3.3.2.5 3.3.3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks. Figure 3.3.3 www.yeastar.com Page 35...
  • Page 36 MyPBX Standard User Manual 3.3.3.1 New Outbound Route Click „New Outbound Route‟ and fill in the corresponding information in the popup window. 1）General · Route Name Name of this Outbound Route . Ex: 'Local' or 'Long Distance' etc. · Dial Pattern Outbound calls that match this dial pattern will use this outbound route.
  • Page 37 MyPBX Standard User Manual Enable T38 fax in this outbound route (Only for SIP Trunk). · Rrmemory Hunt Round robin with memory, remembers which trunk was used last time, and then use the next available trunk to call out. · Member Extensions Defines the extensions that will be permitted to use this outbound route .

  • Page 38: Phone Provisioning

    MyPBX Standard User Manual 3.3.4 Phone Provisioning The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process. Note: Auto Provision functions fully test with these models: Yealink (T12,T18,T20,T22,T26,T28,T32,T38,VP530,VP-2009) Snom ( 300,320,360,370)
  • Page 39 MyPBX Standard User Manual firmware upgrade Note: if firmware download server is enabled, IP phone will update the firmware automatically according the version and server you have configured during the provision process. www.yeastar.com Page 39...
  • Page 40 MyPBX Standard User Manual Figure 3.3.4.1 3.3.4.2 General Settings for Aastra In this page, you can configure it before provisioning Aastra IP phones, including the items like local dial plan, time and date setting programkeys configuration and so on. Figure 3.3.4.2 3.3.4.3 Phone book...
  • Page 41 MyPBX Standard User Manual Figure 3.3.4.3 1) Add Contact · Type There are three types: None, VIP and Deny list (Blacklist). · Group There are 5 groups: None, Friends, Family, Work, Colleagues list. · Nick Name You can set a nick name for this number.
  • Page 42 MyPBX Standard User Manual · Office Number Input the office number here · Mobile Number Input the mobile number here · Home Number Input the home number here · Sub Number Add sub number of this contact. Only works with snom phone.
  • Page 43 MyPBX Standard User Manual 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml.
  • Page 44 MyPBX Standard User Manual · Auto redial Enable the auto redial for IP Phone · Auto answer Configure if auto answer is allowed for IP phone · Phone book Enable the feature of phone book of IP phone · Line Extension: Selected the extension number for IP Phone.
  • Page 45 MyPBX Standard User Manual Figure 3.3.4.4.2 3) Line keys settings Configure the DSS keys/Function Keys Figure 3.3.4.4.3 3.3.4.5 Not configured phone In this section, MyPBX will scan all the supported IP phones and display here, we can click the 'MAC address' of IP phone and input the corresponding information in the popup window, like the picture shows below.
  • Page 46 MyPBX Standard User Manual Figure 3.3.4.5 3.3.4.6 Upload a file Click „Upload a file‟ and choose the configure file of IP phone in the popup window. Note: the file format must be .cfg Please edit the configuration files in advance before uploading.

  • Page 47: Inbound Call Control

    MyPBX Standard User Manual 3.4 Inbound Call Control 3.4.1 IVR When there‟s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording and route the caller to the requested destination (for example, „Welcome to XX company, for sales press 1, for technical support press 2, for operator press 0, etc‟).
  • Page 48 MyPBX Standard User Manual · Repeat Count The number of times that the selected IVR prompt will be played. · Key Timeout Wait for the user to enter a new extension for a specified number of seconds. · Allow Dialing of Other Extensions Allow the caller to dial other extensions other than the ones explicitly defined.

  • Page 49: Queues

    MyPBX Standard User Manual Figure 3.4.1.1 3.4.2 Queues Call Queues give users (i.e. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. Call queues allow calls to be sequenced to one or more agents.
  • Page 50 MyPBX Standard User Manual 1）General · Queue Name A name for the Queue. · Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. · Queue Password You can require agents to enter a password before they can login to this queue.
  • Page 51 MyPBX Standard User Manual How often to announce queue position and estimated hold time. Note: '0 seconds' means disable the announcement 4) Periodic Announcements · Prompt Select a prompt file to play periodically. · Frequency How often to announce a prompt to the caller.
  • Page 52 MyPBX Standard User Manual · Wrap-up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call. The default is 30. Figure 3.4.2 www.yeastar.com Page 52...

  • Page 53: Custom Prompts

    MyPBX Standard User Manual 3.4.3 Custom Prompts 1. Record new Prompt The administrator can use this screen to record custom prompts by doing the following: 1）Click „Record New Custom Prompt‟ 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500).

  • Page 54: Ring Groups

    MyPBX Standard User Manual 3.4.4 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported. Figure 3.4.4 3.4.4.1 Create Ring Group...
  • Page 55 MyPBX Standard User Manual · Seconds to ring each member 1. If the strategy is „Ring All Simultaneously‟, it means set the number of seconds to ring this group before routing the call according to the „Destination if No Answer‟ settings.

  • Page 56: Inbound Routes

    MyPBX Standard User Manual 3.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours. Figure 3.4.5 3.4.5.1 Create Inbound Route Click „New Inbound Route‟ to enter to the Manage Inbound Routes page.
  • Page 57 MyPBX Standard User Manual N : Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The „.‟ Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself.
  • Page 58 MyPBX Standard User Manual Note: If you want to use feature Distinctive ringtone, please confirm you‟re your IP phone support this feature firstly. Currently distinctive ringtone can be compatible with Yealink and Snom phone. · Enable Callback You can enable the callback function of this inbound route. If you want to 3.5.12...
  • Page 59 MyPBX Standard User Manual · Faxes Route the incoming faxes to a specific extension‟s mail address. Note: This function only supports T.38 faxes. · Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the connection of two branches.
  • Page 60 MyPBX Standard User Manual sent to the FXS port selected, you should connect a fax machine to this FXS port. If Choosing a VoIP extension, the fax will be sent to the extension‟s voicemail as an attachment. Note: If you receive faxes with custom Email address, the „SMTP settings‟ of „Voicemail Settings‟...

  • Page 61: Blacklist

    MyPBX Standard User Manual 3.4.6 Blacklist Blacklist is used to block an incoming/outgoing call. If the number of incoming/outgoing call is registered in the number blacklist, the caller will hear the following prompt: “The number you have dialed is not in service. Please check the number and try again”.

  • Page 62: Internal Settings

    MyPBX Standard User Manual The number blocked for incoming or outgoing calls or both. 3.5 Internal Settings 3.5.1 Options 1) General · Ring Timeout Number of seconds to ring a device before handling the call as per the extension‟s Follow Me settings . Default value is 30s.
  • Page 63 MyPBX Standard User Manual · Distinctive Caller ID When incoming calls are routed from ring group/queue/IVR, the caller ID displays with name ring group/queue/IVR ， for example 5503302(ringgroup_default) Note: To display IVR's name, please press the key instead of the extension number directly.

  • Page 64: Business Hours

    MyPBX Standard User Manual Figure 3.5.1 3.5.2 Business Hours 1) General · Enable Business Hours · Disable Business Hours 2) Others · Enable Office Closed Timing By dialing *81 (*81 is default) on an extension will force the office time closed for the device whatever the general setting is.

  • Page 65: Feature Codes

    MyPBX Standard User Manual Figure 3.5.2 3.5.3 Feature Codes 1) General · One Touch Record A user may initiate or stop call recording by dialing *1 during a call. (*1 is default setting) · Extension for Checking Voicemail Users can check their Voicemail by dialing *2 on their phone (*2 is default setting).
  • Page 66 MyPBX Standard User Manual Users may blind transfer an incoming call by dialing *03 on their phone (*03 is default setting). · Call Pickup Users may pick up an incoming call by dialing *4 on their phone (*4 is default setting) ·...
  • Page 67 MyPBX Standard User Manual default setting). Note: When reset to defaults. The call forwarding settings will be configured as follows: Always forward: Disabled Busy forward to Voicemail: Enabled No answer forward to Voicemail: Enabled Do not disturb: Disabled · Enable Forward All Calls...

  • Page 68: Sip Settings

    MyPBX Standard User Manual · Enable Do Not Disturb Users may enable do not disturb by calling *75 on their phone (*75 is default setting) · Disable Do Not Disturb Users may disable do not disturb by calling *075 on their phone (*075 is default setting) Figure 3.5.3...
  • Page 69 MyPBX Standard User Manual · DTMF Mode Set default mode for sending DTMF. Default setting: rfc2833 · Max Registration/Subscription Time Maximum duration (in seconds) of a SIP registration . Default is 3600 seconds. · Min Registration/Subscription Time Minimum duration (in seconds) of a SIP registration . Default is 60 seconds.
  • Page 70 MyPBX Standard User Manual · Enable STUN STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. · STUN Address The STUN server allows clients to find out their public address, the type of NAT they are behind and the internet side port associated by the NAT with a particular local port.
  • Page 71 MyPBX Standard User Manual · Allow RTP Reinvite By default, the system will route media steams from SIP endpoints through itself. Enabling this option causes the system to attempt to negotiate the endpoints to route packets to each other directly, bypassing the system. It is not always possible for the system to negotiate endpoint-to-endpoint media routing.
  • Page 72 MyPBX Standard User Manual will not be delayed or dropped due interference from other lower priority traffic.When the network capacity is insufficient, QoS could provide priority to users by setting the value. 5) Advanced Settings · From Field Where to get the caller ID in sip packet.
  • Page 73 MyPBX Standard User Manual Figure 3.5.4 www.yeastar.com Page 73...

  • Page 74: Iax Settings

    MyPBX Standard User Manual 3.5.5 IAX Settings 1) General · UDP Port Port use for IAX2 registrations, Default is 4569. · Bandwidth Low/medium/high with this option you can control which codec to be used. · Min Registration/Subscription Time Minimum duration (in seconds) of a IAX2 registration. Default is 60 seconds.

  • Page 75: Voicemail Settings

    MyPBX Standard User Manual Figure 3.5.5 3.5.6 Voicemail Settings 1) General Voicemail Settings a) Message Options · Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. · Max Message Time Set the maximum length of a single voicemail message.
  • Page 76 MyPBX Standard User Manual · Unavailable Prompt Greeting played when the extension called is Unavailable. Skip greeting: Do not play a greeting. Play Unavailable greeting: play the extension Unavailable greeting. · Leave a Message Prompt Greeting when ask the caller to dial 5 to leave a message.

  • Page 77: Sms Settings

    MyPBX Standard User Manual · Use SSL/TLS to send secure message to server If the server of sending email needs to authenticate the sender, you need to select the check box. Note: Must be selected for Gmail or exchange server.
  • Page 78 MyPBX Standard User Manual Figure 3.5.7.1 2) Enable Email to SMS If you enable this, you can use MyPBX to send out message by sending an email to the specified address. · Enable Country Code If you want to add country code before the dialed numbers, please tick this.

  • Page 79: Disa

    MyPBX Standard User Manual 2. Receive email and send the text of the email to the target mobile number by SMS. Note: If you use gmail, just put your user name here. E.g. email address: test@gmail.com, you just put “test” here.
  • Page 80 MyPBX Standard User Manual if they were using one of the extensions attached to the telephone switch. To use DISA, a user calls a DISA number, which invokes the DISA application. The DISA application in turn requires the user to enter a PIN number, followed by the pound sign (#).

  • Page 81: Conferencing

    MyPBX Standard User Manual 1) General · DISA Name Give this DISA application a name to help you identify it. · PIN # The password for this DISA . · Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number.

  • Page 82: Paging Groups

    MyPBX Standard User Manual 3.5.10 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones. Targeted phones will not ring, but instead answer immediately into speakerphone mode. Please note that this section is for configuring paging groups.

  • Page 83: Dnis Settings

    MyPBX Standard User Manual Figure 3.5.10.2 3.5.11 DNIS Settings DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed. Note: 1. DID number is not available in PSTN/GSM/UMTS trunks 2.
  • Page 84 MyPBX Standard User Manual · Prompt for Entry Prompt caller enter the PIN Number. · Prompt for Entry Failure Prompt the caller when an invalid PIN is entered. 2) PIN User MyPBX can store a number of PIN Users. PIN Users may be used to keep track of calls in relation to particular activities or clients.

  • Page 85: Callback Settings

    MyPBX Standard User Manual 3.5.13 Callback Settings MyPBX allows caller A to dial an inbound route number, and after hearing the ring, A can hang up the call or wait for MyPBX to cut off the call, then MyPBX will call A with this number.

  • Page 86: Speed Dial Settings

    MyPBX Standard User Manual · Trunk Name Choose the trunk with callback rules · Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed. For example, when you call from number 123456789 into MyPBX, the caller ID is 0123456789, but you can only call 123456789 successfully from MyPBX trunk.

  • Page 87: Music On Hold Prompts

    MyPBX Standard User Manual Figure 3.5.14 3.5.15 Music on Hold Prompts The administrator can upload on hold music as follows: 1) Click „Upload Music on Prompt ‟ 2) Click „Browse‟ to choose the desired audio file. 3) Click „Upload‟ to upload the selected file.

  • Page 88: Network Settings

    MyPBX Standard User Manual 3.6 Network Settings 3.6.1 LAN Settings · DHCP If this option is set, MyPBX will use DHCP to get an available IP address from your local network. Not recommended. · Enable SSH This is the advance way to access the device, you can use the putty software to access the device.

  • Page 89: Wan Settings

    MyPBX Standard User Manual Figure 3.6.1 3.6.2 WAN Settings Note: Only have WAN port‟s hardware version support this functions. It support three connection types: DHCP (obtain an IP automatically), PPPoE, Static IP Address. · DHCP .If your ISP says that you are connecting through DHCP or a dynamic IP address from your ISP, perform these steps: Step1: Select DHCP as the WAN Connection Type.

  • Page 90: Static Route

    MyPBX Standard User Manual Step7: Reboot the device. Step8: Check the WAN‟s Status (System Info  WAN  Status). · PPPoE If your DSL provider says that you are connecting through PPPoE or if you normally enter a user name and password to access the Internet, perform these steps: Step1: Select PPPoE as the WAN Connection Type.

  • Page 91: Firewall

    MyPBX Standard User Manual · Gateway Which gateway MyPBX will go through when access to the destination network. · Metric The cost of a route is calculated by using what are called routing metric. Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful (how low cost) a route is.
  • Page 92 MyPBX Standard User Manual Figure 3.6.4 1) Enable Firewall Enable the firewall to protect the device. You should reboot the device to let the firewall run successfully. 2) Common Rules · Name A name for this rule , e.g. „HTTP‟.
  • Page 93 MyPBX Standard User Manual The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex, the A~F are not case sensitive. · Action Accept: Accept the access from remote hosts. Drop: Drop the access from remote hosts.
  • Page 94 MyPBX Standard User Manual 4) IP Blacklist You can set some packets accept speed rules here. When a IP address which hasn‟t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically.

  • Page 95: Dhcp Server

    MyPBX Standard User Manual access, port used for HTTP access and port sued for CGI access. 3.6.5 DHCP Server Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network.
  • Page 96 MyPBX Standard User Manual Set the Subnet Mask for MyPBX VLAN over Lan. · Default Gateway Set the Default Gateway for MyPBX VLAN over Lan · NO.2 Click the NO.2 you can edit the first VLAN over Lan. · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device.

  • Page 97: Vpn Settings

    MyPBX Standard User Manual · VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over Wan. · Default Gateway Set the Default Gateway for MyPBX VLAN over Wan. Figure 3.6.6 3.6.7 VPN Settings A virtual private network (VPN) is a method of computer networking--typically...

  • Page 98: Ddns Settings

    MyPBX Standard User Manual Figure 3.6.7 3.6.8 DDNS Settings DDNS(Dynamic DNS) is a method / protocol / network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.

  • Page 99: System Settings

    MyPBX Standard User Manual 3.7 System Settings 3.7.1 External Storage The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files, CDR files) created before the configured days will be moved to the Net-Disk.

  • Page 100: System Prompts

    MyPBX Standard User Manual The default password is „password‟. •Enter New Password •Retype New Password To change the password, enter the new password and click update. The system will then prompt you re-login using your new password. 2) CDR 设置...

  • Page 101: Date And Time

    MyPBX Standard User Manual 3.7.4 Date and Time Set the date and time for MyPBX. · Time Zone You can choose your time zone here. · Daylight Saving Time Set the mode to Automatic or disabled · Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically ·...

  • Page 102: Backup And Restore

    MyPBX Standard User Manual 3.7.5 Backup and Restore Figure 3.7.5 3.7.6 Reset and Reboot · Reboot System Warning: Rebooting the system will terminate all active calls! · Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system.

  • Page 103: Firmware Update

    MyPBX Standard User Manual Figure 3.7.6 3.7.7 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL. Enter your TFTP Server IP address and firmware file location, then click start to update the firmware.

  • Page 104: Alert Settings

    MyPBX Standard User Manual Figure 3.7.7 3.7.8 Alert Settings If the device is attacked, the system will notify users the alert via call or E-mail. The attack mode include IP attack and Web Login. More details for the system security configuration, please refer to...
  • Page 105 MyPBX Standard User Manual The numbers could be set for alert notification, users can setup multiple extension and outbound phone numbers. Please separate them by „;‟. e.g. „500;9911‟, if the extension has configured Follow Me Settings, the call would go to the forwarded number directly.
  • Page 106 MyPBX Standard User Manual 3.8.2 Figure 2.WEBLOGIN Web Login Alert Notification：Enter the password incorrectly five times to login MyPBX Web interface will be as attack, the system will limit the IP login within 10 minutes and notify the user. 3.8.3 图...

  • Page 107: Reports

    MyPBX Standard User Manual 3.8 Reports 3.8.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 108: System Info

    MyPBX Standard User Manual capture tool „Wireshark‟ in MyPBX. Users also could specify the destination IP address and port to get the packets. · IP Specify the destination IP address to get the packets. · Port Specify the destination Port to get the packets.
  • Page 109 MyPBX Standard User Manual Figure 3.8.3 www.yeastar.com Page 109...

  • Page 110: Access Mri

    MyPBX Standard User Manual 4. Access MRI MRI (MyPBX Recording Interface).Users may access MRI by logging into the MRI web interface with their username (extension number) and voicemail password. 4.1 Allow users to access MRI The extension‟s „User Web Interface‟ option must be checked before the associated user can log into MRI.
  • Page 111 MyPBX Standard User Manual network administrator. Figure 4-2 4.3 Voicemail Users can check, delete, move and download voicemail files here. Figure 4-3 www.yeastar.com Page 111...
  • Page 112 MyPBX Standard User Manual 4.4 Record Users can play, delete and download recorded files here. Figure 4-4 4.5 Voicemail Settings · Voicemail password: new voicemail box password. · Enter again to confirm: confirm new voicemail box password. · Email Address: Email address use to receive the voicemail or Fax.
  • Page 113 MyPBX Standard User Manual 4.6 Settings You can do some basic setting here. Such as call forwarding, DND, Mobile Extension Number. Figure 4-6 www.yeastar.com Page 113...

  • Page 114: Access Cdr

    MyPBX Standard User Manual 5. Access CDR CDR (MyPBX Recording Interface).Users may access CDR to research call logs. Username: cdr Password: password 5.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type.

  • Page 115: Use Mypbx

    MyPBX Standard User Manual 6. Use MyPBX PSTN PSTN Provider Route Lines Soft Phone Phone Normal Phone 6.1 Make outbound call To make an outbound call, we need to add trunk first. There are five types of VoIP Trunk: · Analog Trunk: FXO ports of MyPBX, connected to a local PSTN.

  • Page 116: Sample Routing Via Pstn Trunk

    MyPBX Standard User Manual 6.1.1 Sample Routing via PSTN Trunk Let‟s route all inside extensions through an analog trunk by dialing 9. In Outbound Routes, add a new outbound route as below. Figure 6-1 As we can see from the outbound route of „pstnout‟, all phone numbers starting with 9 will have their first digit stripped off (digit 9) and will be sent to the PSTN (port 1-2).

  • Page 117: Sample Routing Via Voip Trunk

    MyPBX Standard User Manual 6.1.2 Sample Routing via VoIP Trunk Let‟s configure all inside extensions to dial „0‟ through the VoIP Trunk. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP Trunk account.

  • Page 118: Incoming Call

    MyPBX Standard User Manual starting with 0 will have their first digit stripped off (digit 0) and will be sent to the SIP Trunk. Figure 6-3 Now that we have added two outbound dialing rules, any call starting with 9 will be routed to the PSTN, and any number starting with 0 will be routed to the SIP Trunk.
  • Page 119 MyPBX Standard User Manual call to extension 501. 1. Add IVR To add a new IVR, go to IVR Create New IVR Figure 6-4 2. Add Inbound Routes As we can see from the Inbound Route of „allin‟, all incoming calls will be sent to the IVR.
  • Page 120 MyPBX Standard User Manual Figure 6-5 www.yeastar.com Page 120...

  • Page 121: Appendix A Faq

    MyPBX Standard User Manual APPENDIX A FAQ Q1. How to Register SIP device？ 1) Register SIP soft phone Download the x-lite softphone from counterpath website www.counterpath.com After install the x-lite, right click the panel and select the SIP Account setting and then configure it.

  • Page 122: Appendix B Mypbx Security Configuration Guide

    MyPBX Standard User Manual doing this. Step 4: Login to the device with the username „admin‟ and the password „password‟, in order to begin reconfiguring the device. APPENDIX MyPBX Security Configuration Guide VoIP attacks, although it is not an everyday occurrence, it does exist. While using VoIP, system security is undoubtedly one of the issues we care about most.

  • Page 123: Disable Ssh On Lan Settings Page

    MyPBX Standard User Manual Figure 1-1 1.2 Change the default password for the web GUI Select System SettingsChange Password Figure1-2 2. Disable SSH on LAN Settings Page 2.1 Disable SSH Select LAN SettingsEnable SSH. If external debugging isn‟t required, please select “No”.
  • Page 124 MyPBX Standard User Manual Figure 2-1 2.2 Change the default password for SSH We can use the Linux command passwd to change root password of MyPBX. 1. Login via putty.exe Figure 2-2 2. The default username is root and the default password is ys123456.

  • Page 125: Security Configuration For Extensions

    MyPBX Standard User Manual Figure 2-3 3. Step 2 use command passwd to change the root‟s password Figure 2-4 3. Security Configuration for Extensions 3.1 Change the default SIP Port Select SIP settingsGeneralUDP Port Figure 3-1 3.2* Disable guest calls Select SIP settingsAdvanced SettingsAllow Guest...
  • Page 126 MyPBX Standard User Manual Figure 3-2 3.3* Security Configuration for remote extensions If remote registration isn‟t required, please disable it. Figure 3-3 3.4 Set an enhanced password and enable IP restriction for extensions 1) Set a new extension password at the higher security level, e.g. AjK5Up1G.
  • Page 127 MyPBX Standard User Manual Figure 3-5 4. Set up Proper Firewall Rules Note: Please backup the configurations on backup and restore page before you go ahead. In the case that you lock the device, you can reset to factory default and restore the previous configurations.
  • Page 128 MyPBX Standard User Manual Figure 4-1 Step 3. Create common rules to accept remote extensions or remote administrators, if you use SIP trunk, please accept the provider’s host as well. Note: If there are no remote extensions, the rule is not required.
  • Page 129 MyPBX Standard User Manual Step 4. Configure auto blacklist rules Auto blacklist rules: the Server would add the IP address to the blacklist automatically if the number of the packets it sends exceed the rule you configured. 1) Add two auto blacklist rules for port: 5060.
  • Page 130 MyPBX Standard User Manual Figure 4-5 Step 5. Add a Firewall Rule for VoIP trunk registration Note: If there is no VoIP trunk, this rule is not required. And if the RTP IP address of VoIP trunk and Registration IP address of the VoIP trunk are different, we need create a rule to accept the RTP IP address too.
  • Page 131 MyPBX Standard User Manual Step 6. Add a firewall rule to accept the remote access of HTTP port. For example, if the remote access IP is 110.5.14.6, and the port is 80, the configuration could be as below. Name: RemoteHTTP...
  • Page 132 MyPBX Standard User Manual Figure 4-8 Step 8. Add other firewall rules by yourself. For example, if you are using features about email, you should add the firewall rules for the SMTP server and POP3 server. Step 9. Enable Drop all (If this feature is enabled, all the packets and connection that do not match the rules would be dropped.)
  • Page 133 MyPBX Standard User Manual Figure 4-10 Step 11. Define the authorized data transmitting rate and drop all other unauthorized hosts. Note: If we setup IP blacklist rules here, those unauthorized hosts will still be able to send SIP packets into MyPBX if the packets transmitting rate is under the rate defined.
  • Page 134 MyPBX Standard User Manual Figure 4-11 5*. Alert Settings After enabling alert settings‟, if the device is attacked, the system will notify users the alert via call or e-mail. The attack modes include IP attack and Web Login. 5.1 IPATTACK When the system is attacked by some IP addresses, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.
  • Page 135 MyPBX Standard User Manual E-mail Notification: Yes To: alert@yeastar.com Subject: IPAttack Figure 5-1 5.2 WEBLOGIN Enter the password incorrectly five times when logging in MyPBX Web interface will be deemed as attack, the system will limit the IP login within 10 minutes and notify the user.
  • Page 136 MyPBX Standard User Manual Prompt: default Note: If there‟s outbound number to notify, the number should be fit with the dial pattern of outbound route. E-mail Notification Settings: E-mail Notification: Yes To: alert@yeastar.com Subject: WebLogin Figure 5-2 6. Note If the phenomena of toll fraud have been happened in your MyPBX system. We are really sorry about that, then please enhance the protection level of your firewall refer to the above steps.

  • Page 137: Appendix C How To Configure Autobackup

    MyPBX Standard User Manual APPENDIX C How to Configure Autobackup Before Autobackup can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.
  • Page 138 MyPBX Standard User Manual Figure B-2 Autobackup Setting Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

  • Page 139: Appendix D How To Configure Nat Setting

    MyPBX Standard User Manual APPENDIX D How to Configure NAT setting When MyPBX is behind a NAT(firewall),you need to configure NAT setting on MyPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration.
  • Page 140 MyPBX Standard User Manual Figure C-2 MyPBX Network setting 2. If MyPBX has a public IP, (i.e. is connected directly to your internet service provider), the network settings should be configured according to Figure C-3: Figure C-3 Next, you should configure the NAT settings according to Figure C-4...

  • Page 141: Appendix E How To Use Auto Provision

    MyPBX Standard User Manual APPENDIX E How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step2. Enable DHCP Server on MyPBX. Login MyPBX web interface, System Settings  DHCP Server  Enable DHCP Server.
  • Page 142 MyPBX Standard User Manual Figure D-2 Step3. Configure phones on MyPBX auto-provision page. 1. Login MyPBX web interface, Basic  Auto Provision  Create New Phone. Figure D-3 2. Fill in the phone detail message on the pop-up windows. Input IP Phone‟s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone.
  • Page 143 MyPBX Standard User Manual Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default setting of DHCP for IP Phone is enable, so you can skip this step to step 5.

  • Page 144: Appendix F How Do I Configure Distinctive Ring Tones

    MyPBX Standard User Manual APPENDIX F How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone.
  • Page 145 MyPBX Standard User Manual Figure E-2 Step3. Finish. www.yeastar.com Page 145...

  • Page 146: Appendix G How To Use Email To Sms

    MyPBX Standard User Manual APPENDIX G How to Use Email to How to use Email to SMS You need to send an email to the specified email address (you set in Email Settings. In this case, it is lears@yeastar.com).The content of this email will be sent to the number you want as message.
  • Page 147 MyPBX Standard User Manual Figure F-2 3. Send message with PIN code and default GSM port. Format: 500:pincodenumber-phonenumber if the subject is "500:987-12345678", the text of this email(“Welcome to Yeastar!”) will be sent to number "12345678" through the first available GSM trunk("987"...

  • Page 148: Appendix H How To Use Did

    MyPBX Standard User Manual APPENDIX H How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a feature offered by telephone companies for use with their customers' private branch exchange (PBX) systems. In DID service the...
  • Page 149 MyPBX Standard User Manual N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The „.‟ Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself.
  • Page 150 MyPBX Standard User Manual Figure G-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099(number 6001 to extension 6001, number 6002 to extension 6002).
  • Page 151 MyPBX Standard User Manual Figure G-3 www.yeastar.com Page 151...

  • Page 152: Appendix I How To Use Blf Key To Choose The Pstn Line

    MyPBX Standard User Manual APPENDIX I How to Use BLF Key to Choose the PSTN line. MyPBX allows you to choose the specific PSTN line to make outbound call by pressing the BLF key on the IP Phone. Follow the steps to do the configuration with your Yealink phone 1.

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