Yeastar Technology MyPBX-SOHO User Manual
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Yeastar Technology MyPBX-SOHO User Manual

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SOHO

User Manual

Version 1.0.0.8
Yeastar Technology Co., Ltd

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Summary of Contents for Yeastar Technology MyPBX-SOHO

  • Page 1: User Manual

    SOHO User Manual Version 1.0.0.8 Yeastar Technology Co., Ltd...

  • Page 2: Table Of Contents

    MyPBX-SOHO User Manual Table of Contents 1. Introduction .................... 4 1.1 Features .................... 4 1.2 Hardware Specification ................ 4 1.2.1 Exterior Appearance ..............4 1.3 Package Contents ................6 2. System set up ..................7 2.1 Connection Drawing ................7 2.2 Connecting Ethernet Line ..............
  • Page 3 MyPBX-SOHO User Manual 3.5.2 Conferencing ................31 3.5.3 Time Conditions ................32 3.5.4 Feature Codes ................32 3.5.5 Paging and Intercom ..............35 3.6 System Settings ................37 3.6.1 Options ..................37 3.6.2 Music on Hold Prompts..............38 3.6.3 SIP Settings ................39 3.6.4 Voicemail Settings ...............

  • Page 4: Introduction

    MyPBX-SOHO User Manual 1. Introduction MyPBX — IPPBX for Small Office and Home Office 1.1 Features ● IVR(Automated Attendant) ● Call Transfer ● Auto Provision ● Call Waiting ● Blind Transfer ● Caller ID ● Call Detail Records(CDR) ● Do Not Disturb(DND) ●...
  • Page 5 MyPBX-SOHO User Manual ① ② ③ ④ ⑤ Figure 1-1 MyPBX Front Panel Picture Identifying Green Light：Indicates the power connection is normal. ① Green Light：Indicates the server system is in working order ② Green Light：Indicates the system is ready. ③...

  • Page 6: Package Contents

    MyPBX-SOHO User Manual 1.3 Package Contents ▲ 1 unit of MyPBX-SOHO server ▲ 1 power supply ▲ 1 Internet line ▲ Few telephone cables [RJ-11] Note: If any of the above items is damaged or missing, contact your reseller. www.yeastar.com...

  • Page 7: System Set Up

    MyPBX-SOHO User Manual 2. System set up 2.1 Connection Drawing PSTN PSTN FXO Ports IP Provider Router FXS Ports Soft Phone IP Phone Normal Phone 2.2 Connecting Ethernet Line MyPBX provides one 10/100M Ethernet ports with RJ45 interface and LED.

  • Page 8: Connecting Power

    MyPBX-SOHO User Manual managing, maintaining and operating. Plug Ethernet line into MyPBX’s Ethernet port, and then connect the other head of Ethernet line with hub, switch, router, LAN or WAN. Check the status of LED after connection, yellow light indicates port is in connecting process, green light indicates the port is in working.

  • Page 9: Manage Mypbx

    MyPBX-SOHO User Manual 3. Manage MyPBX 3.1 Manager Log in Double click icon to open the IE browser, and input the IP address of MyPBX server. If user is first time to configure MyPBX by web, please use the MyPBX default IP address to log in: http://192.168.5.150...

  • Page 10: Status Monitor

    MyPBX-SOHO User Manual 3.2 Status Monitor 3.2.1 Line Status Figure 3-2 MyPBX Status Description: Extensions: : extension is unregistered : extension is idle 3） : extension is ringing 4） : extension is busy in a call Trunks: SIP Trunk: 1) Unregistered — trunk registration failed.

  • Page 11: Basic

    MyPBX-SOHO User Manual 4）Waiting — Waiting for Authentication. FXO Trunk: FXO: please refer to the LED identifying of front panel. 3.3 Basic 3.3.1 Extension Extension has two types: normal desk extension (FXS) and VOIP extension. Figure 3-3 3.3.1.1 Normal Desk Phone (FXS）Extension Edit Normal Desk Phone Extension On the administration page of FXS extensions, click ‘Edit’...
  • Page 12 MyPBX-SOHO User Manual The Caller ID (CID) string would be used when this user calls another internal user. 2) Voice Mail ·Voice Mail Access PIN Code Voicemail Password for this user, Ex: ‘1234’. ·Send Voice Mail to Email Address This option defines whether or not voicemails are sent to the Email Address as attachments.

  • Page 13: Voip Extension

    MyPBX-SOHO User Manual Figure 3-4 3.3.1.2 VOIP Extension SIP extension is an SIP Account allows your IP Phone or Soft IP Phone register to the MyPBX. 1. Add SIP Extension Go to Extensions  SIP Extensions  Create New Extension 1) General ·Extension...
  • Page 14 MyPBX-SOHO User Manual ·Voice Mail Access PIN Code Voicemail Password for this user, Ex: ‘1234’. ·Send Voice Mail to Email Address This option defines whether or not voicemails are sent to the Email Address as attachments. Note: You need to have an smtp server configured for this functionality.
  • Page 15 MyPBX-SOHO User Manual Figure 3-5 2. Bulk add SIP Extensions Go to Extensions  SIP Extensions  Bulk add Extensions 1）Choose the extension quantity you want to create 2）The initiative extension number when starting Figure 3-6 3. Edit SIP Extension Click ‘Edit’...

  • Page 16: Trunk

    MyPBX-SOHO User Manual 3.3.2 Trunk Trunk have two types: PSTN Trunk(FXO) and SIP Trunk. Figure 3-7 3.3.2.1 PSTN（FXO） Trunk 1. Edit PSTN（FXO） Trunk On PSTN Trunk administration page, click ‘Edit’ on selected trunk and modify information on prompt window: 1）General ·Trunk Name...

  • Page 17: Sip Trunk

    User must input correct SIP detailed information (that provided by VOIP provider), otherwise, SIP trunk can’t work normally. ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'yeastar'. ·Hostname/IP www.yeastar.com Page 17...

  • Page 18: Outbound Routes

    MyPBX-SOHO User Manual Service provider’s hostname or IP address. 5060: standard port number used for SIP protocol, Don’t change it if not required. .Domain VoIP provider’s server domain name. ·Username Username of SIP account. Used for SIP trunk registration. .Authorization name Used for SIP authentication.

  • Page 19: Create Outbound Route

    MyPBX-SOHO User Manual Figure 3-10 3.3.3.1 Create Outbound Route Click ‘Add Outboud Route’ and fill in the responding information on prompt window. 1）General ·Route Name Name of this Outbound Route. Ex: 'Local' or 'LongDistance' etc. ·Dial Pattern In dial patterns, some characters have special meanings: X ...
  • Page 20 MyPBX-SOHO User Manual Allows the user to specify the number of digits that will be stripped from the front of the dialing string before the call is placed via the trunk selected in ‘Use Trunk’ One might; for example, want users to dial 9 before their long distance calls;...

  • Page 21: Delete Outbuond Route

    MyPBX-SOHO User Manual 3.3.3.2 Delete Outbuond Route Click ‘Delete’ on selected trunk to remove the trunk. 3.3.4 Auto Provision 3.3.4.1 Create New Phone Click ‘Create New Phone’ and fill in the corresponding information in the popup window. 1）General ·MAC IP Phone’s MAC address.

  • Page 22: Inbound Call Control

    MyPBX-SOHO User Manual 3.4 Inbound Call Control 3.4.1 IVR When there’s an incoming call aims at Auto Attendant, MyPBX will play the IVR and guide the caller to the required extensions (such as ‘Welcome to XX company, for sales press 1, for technical support press 2, for operation press 0, or dial ext.
  • Page 23 MyPBX-SOHO User Manual Wait for the user to enter a new extension for a specified number of seconds. ·Allow Dialing Other Extensions Check this option if the user want to dial extensions directly. 2）Key Press Events Allow key press events will cause the system to listen for DTMF input from the caller and define the actions that occur when a user presses the corresponding digit.

  • Page 24: Delete Ivr

    MyPBX-SOHO User Manual 3.4.1.2 Delete IVR Select the item you’d like to remove and click ‘Delete’ key. 3.4.2 IVR Prompts Admin can record the IVR by himself according to his own requires: 1）Click ‘Record New IVR Prompt’ 2) Input File Name on prompt windows and choose an extension for recording such as 500.

  • Page 25: Ring Groups

    MyPBX-SOHO User Manual 3.4.3 Ring Groups Figure 3-17 3.4.3.1 Create Ring Group Click ‘New Ring Group’ to enter into the page 1）General ·Ring Group Name This option defines a name for this Group, i.e. ‘Sales’. ‘Ring Group Name’ is a label to help you see this group in the group list.

  • Page 26: Delete Ring Group

    MyPBX-SOHO User Manual the current Group. ·Destination If No Answer When all people on this group are failed to answer the call, system will handle in this way. Note：Welcome music of this group can be changed on System Settings ...

  • Page 27: Create Inbound Route

    MyPBX-SOHO User Manual Figure 3-19 3.4.4.1 Create Inbound Route Click ‘New Inbound Route’ to enter to the page. 1）General ·Route Name Name of this Inbound Route. Ex: 'pstncallin' etc. ·Pattern Define the Caller ID Number to be matched on incoming calls. Leave this field blank to match any or no CID info.

  • Page 28: Delete Routes

    MyPBX-SOHO User Manual the Inbound Route. 3）During Office Hours You can choose the options for answer incoming calls during office hours. 4）Outside Office Hours You can choose the options for answer incoming calls during offwork time. Figure 3-20 3.4.4.2 Delete Routes Select the item you’d like to remove and click ‘Delete’...

  • Page 29: Blacklist

    MyPBX-SOHO User Manual 3.4.5 Blacklist Blacklist is an easy to use function which used to block an incoming call; it will refuse any incoming call which you don’t want to answer. If the incoming call number in the blacklist, system will prompt “The number you have dialed is not in service.

  • Page 30: Other Settings

    MyPBX-SOHO User Manual 3.5 Other Settings 3.5.1 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an "internal" system dialtone and dial calls as if from one of the extensions attached to the telephone switch. Frequently the user calls a number DISA number with invokes the DISA application.

  • Page 31: Conferencing

    MyPBX-SOHO User Manual Figure 3-24 1) General ·DISA Name Give this DISA a brief name to help you identify it. ·PIN The user will be prompted for this number. ·Response Timeout The maximum amount of time it will wait before hanging up if the user has dialled an incomplete or invalid number.

  • Page 32: Time Conditions

    MyPBX-SOHO User Manual ·Pin Code set an optional pin code, Ex: "somepincode" that must be entered in order to access the Conference Room. Figure 3-25 3.5.3 Time Conditions You can setup the business hours here. Figure 3-26 3.5.4 Feature Codes 1.
  • Page 33 MyPBX-SOHO User Manual ·Extension For Checking Voice Mail User may checking his voice mail by calling *2 on his phone (*2 is default setting) ·Blind Transfer User may blind transfer the incoming call by calling this feature code on his phone (disable by default) ·Attended Transfer...
  • Page 34 MyPBX-SOHO User Manual ·Enable busy forward User may enable busy forward by calling *72 on his phone (*72 is default setting) ·Disable busy forward User may disable busy forward by calling *072 on his phone (*072 is default setting) ·Enable no answer forward...

  • Page 35: Paging And Intercom

    MyPBX-SOHO User Manual Figure 3-27 3.5.5 Paging and Intercom Paging and Intercom is for specific phones that are capable of Paging or Intercom. It can be used to make an announcement over the speakerphone on a phone or a group of phones. Targeted phones will not ring, but answer immediately into speaker-phone mode.
  • Page 36 MyPBX-SOHO User Manual Figure 3-28 Click ‘New Paging Group’ to enter into page. ·Number for this Paging group This option defines the numbered extension that may be dialed to reach this paging Group. ·Duplex Paging is typically one way for announcements only. Checking this will make the paging duplex, allowing all phones in the paging group to be able to talk and be heard by all.

  • Page 37: System Settings

    MyPBX-SOHO User Manual Figure 3-29 3.6 System Settings 3.6.1 Options 1) General ·Ring Timeout Number of seconds to ring a device before sending to user's Voicemail Box. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout.

  • Page 38: Music On Hold Prompts

    MyPBX-SOHO User Manual ·Paging Group Extensions The default value is 620 to 629 ·Ring Group Extensions The default value is 630 to 639 ·Conference Extensions The default value is 640 to 659 ·IVR Extensions The default value is 660 to 689 Figure 3-30 3.6.2 Music on Hold Prompts...

  • Page 39: Sip Settings

    MyPBX-SOHO User Manual Figure 3-31 3.6.3 SIP Settings 1) General ·UDP Port UDP Port to bind to, SIP standard port is 5060. ·RTP Port Start RTP Port start with ·RTP Port End RTP Port end with ·DTMF Mode Set default dtmf mode for sending DTMF, default: rfc2833 ·Max Registration/Subscription Time...
  • Page 40 MyPBX-SOHO User Manual field below ·Local Network Address '192.168.0.0/255.255.0.0' : All RFC 1918 addresses are local networks; '10.0.0.0/255.0.0.0' : Also RFC1918; '172.16.0.0/12':Another RFC1918 with CIDR notation; '169.254.0.0/255.255.0.0' : Zero conf local network. ·NAT Mode Global NAT settings (Affects all peers and users);...

  • Page 41: Voicemail Settings

    MyPBX-SOHO User Manual Figure 3-32 3.6.4 Voicemail Settings General Voicemail Settings ·Maximum messages per folder This select box sets the maximum number of messages that a user may have in any of their folders. ·Max message time This select box sets the maximum duration of a voicemail message in minutes.

  • Page 42: Network Setting

    MyPBX-SOHO User Manual played back before the voicemail message begins playing. ·Say message duration If this option is set, the duration of the message in minutes will be played back before the voicemail message begins playing. .Say message arrival time If this option is set, the arrival time of the message will be played back before the voicemail message begins playing.

  • Page 43: Autobackup Setting

    MyPBX-SOHO User Manual ·DHCP If this option is set, MyPBX will use DHCP to get an available IP address from your local network. ·Hostname Set the host name for MyPBX Appliance. ·IP Address Set the IP Address for MyPBX Appliance.

  • Page 44: Password Settings

    MyPBX-SOHO User Manual Auto backup is used for the extension of MyPBX's disk space. After finished this setting, MyPBX will search and move the qualified files to the Windows OS based PC every half an hour. For the voicemail files and Record files, the condition is that they must be created before backup days;...

  • Page 45: Date And Time

    MyPBX-SOHO User Manual Figure 3-36 3.6.8 Date and Time Set the date and time for MyPBX Appliance. www.yeastar.com Page 45...

  • Page 46: Backup And Restore

    MyPBX-SOHO User Manual Figure 3-37 3.6.9 Backup and Restore Backup / Restore MyPBX’s Configuration. www.yeastar.com Page 46...

  • Page 47: Reset And Reboot

    MyPBX-SOHO User Manual Figure 3-38 3.6.10 Reset and Reboot ·Reboot Appliance Warning: Rebooting the appliance will terminate all active calls. ·Reset to Factory Defaults Warning: By resetting your System to factory defaults, you will lose all your configurations! You can't cut off the electricity during restarting till the RUN state light blink, otherwise it will cause the failure performance.

  • Page 48: Firmware Update

    MyPBX-SOHO User Manual Figure 3-39 3.6.11 Firmware Update With new version, we can upgrade the firmware in GUI through a TFTP Server or HTTP URL. Enter your TFTP Server ip address and firmware name, just click ‘start’, you will update your firmware easily.

  • Page 49: Reports

    MyPBX-SOHO User Manual Figure 3-40 3.7 Reports 3.7.1 Call Logs Call Log captures all call details: calling time, caller number, callee number, call type, call duration and so on. For administrator’s convenience, admin can search information by calling time, call type and call duration and export them into CSV file.

  • Page 50: System Info

    MyPBX-SOHO User Manual Figure 3-41 3.7.2 System Info General: Information about Hardware version, Firmware version and Uptime. Network: Information about Hostname, MAC, IP Address, Mask, Gateway and DNS. Disk Usage: Disk usage information. Memory Usage: Memory usage information. www.yeastar.com Page 50...
  • Page 51 MyPBX-SOHO User Manual Figure 3-42 www.yeastar.com Page 51...

  • Page 52: Access Mri

    MyPBX-SOHO User Manual 4. Access MRI MRI(MyPBX Recording Interface: Check Voice Mail).Users may access MRI by using extension number as username and voicemail secret as password. 4.1 Allow users to access MRI Extension’s option hasmanager must be set to yes before it can access to MRI.
  • Page 53 MyPBX-SOHO User Manual Users can use extension number as MRI username, voicemail password as MRI password to access MRI. Figure 4-2 4.3 Voicemail www.yeastar.com Page 53...
  • Page 54 MyPBX-SOHO User Manual Users can check, delete, move and download voicemail here Figure 4-3 4.4 Record www.yeastar.com Page 54...
  • Page 55 MyPBX-SOHO User Manual Users can play, delete and download record files here Figure 4-4 4.5 settings www.yeastar.com Page 55...
  • Page 56 MyPBX-SOHO User Manual Voicemail password: new voicemail box password. Enter again to confirm: confirm new voicemail box password. Send Voice Mail To Email Address: Configure the email address voicemails will be sent to. Figure 4-5 4.6 Follow me Set the mode of call forwarding when there’s incoming call on this extension.
  • Page 57 MyPBX-SOHO User Manual Figure 4-6 www.yeastar.com Page 57...

  • Page 58: Use Mypbx

    MyPBX-SOHO User Manual 5. Use MyPBX PSTN PSTN FXO Lines IP Provider Router FXS Lines Soft Phone IP Phone Normal Phone 5.1 Make outbound call To make an outbound call, we need to add trunk/service provider first. There are two types of service provider: ·Analog Ports: FXO ports of MyPBX, connect to local PSTN...

  • Page 59: Make Call Via Pstn Trunk

    MyPBX-SOHO User Manual 5.1.1 Make call via PSTN trunk For our demo, we want all inside extensions dial ‘9’ through the Analog Trunk callout. In Outbound Routes  add a new Outbound Route as below. Figure 5-1 As we can see from the Outbound Route of ‘pstnout’, all numbers start with 9 will be cut the first digit (‘9’) and send to PSTN (port 1-2).
  • Page 60 MyPBX-SOHO User Manual For our demo, we want all inside extensions dial ‘0’ throw the VoIP service provider Trunk callout. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP service provider account.
  • Page 61 MyPBX-SOHO User Manual Figure 5-3 So far when we have added two calling rules, any call start with 9 will be route to PSTN, and call starts with 0 will be route to voipprovider. www.yeastar.com Page 61...

  • Page 62: Incoming Call

    MyPBX-SOHO User Manual 5.2 Incoming call 5.2.1 Route incoming route to IVR For our demo, we want all incoming call route to the IVR, press ‘0’ route the call to extension 500, press ‘1’ route the call to extension 501.
  • Page 63 MyPBX-SOHO User Manual 2. Add Inbound Routes As we can see from the Inbound Route of ‘allin’, all incoming call will be sent to the IVR. Figure 5-5 www.yeastar.com Page 63...

  • Page 64: Appendix A Faq

    MyPBX-SOHO User Manual APPENDIX A FAQ Q1. How to Register SIP device？ 1) Register SIP soft phone Download the x-lite softphone from counterpath website www.counterpath.com After install the x-lite, right click the panel and select the SIP Account setting and then configure it.

  • Page 65: Appendix B How To Configure Autobackup

    MyPBX-SOHO User Manual APPENDIX B How to configure autobackup Please follow below step to configure autobackup for MyPBX: First to set up SMB share folder on Windows OS based computer. Then setup autobackup setting on MyPBX. Step 1 Add a new folder, rename it, set this new folder’s share Properties as...
  • Page 66 MyPBX-SOHO User Manual Figure B-2 Autobackup Setting SMB share host/IP:change this to your Windows OS based computer’s IP address SMB share name: change this to your share folder’s share name SMB share username: your Windows OS based computer’s username, leave this blank if not required SMB share password: your Windows OS based computer’s password,...

  • Page 67: Appendix C How To Configure Nat Setting

    Local Network Address:192.168.5.0/255.255.255.0 (change this to your network setting) NAT mode: yes Allow RTP Reinvite: no Figure C-1 Assume that your router’s host address is yeastar.3322.org, your local network is from 192.168.5.1-192.168.5.254, subnet Mask: 255.255.255.0 MyPBX network setting configured like Figure C-2 www.yeastar.com Page 67...
  • Page 68 MyPBX-SOHO User Manual Figure C-2 MyPBX Network setting 2、MyPBX has a public IP, it means you configure MyPBX Network setting as Figure C-3: Figure C-3 Then you should configure MyPBX’s NAT setting as Figure C-4 www.yeastar.com Page 68...
  • Page 69 MyPBX-SOHO User Manual Figure C-4 Extern IP: MyPBX’s public IP address Extern Host: leave it blank if haven’t configured domain Exretn refresh: leave this blank Local Network Address: (leave this blank bcz MyPBX are in public Network) NAT mode: yes Allow RTP Reinvite: no www.yeastar.com...

  • Page 70: Appendix D How To Use Auto Provision

    MyPBX-SOHO User Manual APPENDIX D How to Use Auto Provision Step 1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step 2. Enable DHCP Server on MyPBX. Login MyPBX web interface, System Settings  DHCP Server  Enable DHCP Server.
  • Page 71 MyPBX-SOHO User Manual Figure D-2 Step 3. Configure phones on MyPBX auto-provision page. 1. Login MyPBX web interface, Basic  Auto Provision  Create New Phone. Figure D-3 www.yeastar.com Page 71...
  • Page 72 MyPBX-SOHO User Manual 2. Fill in the phone detail message on the pop-up windows. Input IP Phone’s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone. Figure D-4 Step 4. Turn on the power and connect the network cable to IP Phone.

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