Troubleshooting; Collecting Information For Support - R&S FSPN User Manual

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R&S FSPN

12 Troubleshooting

Blown fuse
If the product does not start, a blown fuse in the power supply can be the cause. Con-
tact the Rohde & Schwarz customer service to confirm the fault symptoms. If the power
supply has a blown fuse, you must return the product to the Rohde & Schwarz cus-
tomer service to have the power supply replaced. Follow the instructions from the
Rohde & Schwarz customer service.

12.1 Collecting Information for Support

If problems occur, the instrument generates error messages which in most cases will
be sufficient for you to detect the cause of an error and find a remedy.
In addition, our customer support centers are there to assist you in solving any prob-
lems that you may encounter with your R&S FSPN. We will find solutions more quickly
and efficiently if you provide us with the information listed below.
●
Windows Event Log Files
Windows records important actions of applications and the operating system in
event logs. You can create event log files to summarize and save the existing event
logs (see
●
System Configuration: The "System Configuration" dialog box (in the "Setup"
menu) provides information on:
–
–
–
An .xml file with information on the system configuration ( "Device Footprint" ) can
be created automatically (using the DIAGnostic:SERVice:SINFo command or
as described in
●
Error Log: The RSError.log file (in the
C:\Program Files (x86)\Rohde-Schwarz\FSPN\<version>\log direc-
tory) contains a chronological record of errors.
●
Support file: a *.zip file with important support information can be created auto-
matically (in the
C:\Program Files (x86)\Rohde-Schwarz\FSPN\<version>\user direc-
tory). The *.zip file contains the system configuration information ( "Device Foot-
print" ), the current eeprom data and a screenshot of the screen display.
See also the R&S FSPN User Manual, chapter "Service Functions".
To collect the support information
1. Press the [Setup] key.
2. Select "Service" > "R&S Support" and then "Create R&S Support Information" .
User Manual 1179.4363.02 ─ 01
"To create Windows event log files"
Hardware Info: hardware assemblies
Versions and Options: the status of all software and hardware options instal-
led on your instrument
System Messages: messages on any errors that may have occurred
"To collect the support information"
Troubleshooting
Collecting Information for Support
on page 529).
on page 528).
528