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Service & Support
9.1
Siemens Industry Support
Fast and easy access to current information on the following:
• Product support
All the information and extensive know-how on your product, technical specifications,
FAQs, certificates, downloads, and manuals.
• mySupport
Your personal working area in Siemens Industry Online Support for notifications, support
queries, and configurable documents.
This information is provided by Siemens Industry Online Support
(https://support.industry.siemens.com/cs/ww/)on the internet.
Technical Support
Technical Support helps you in the event of technical problems with the product.
Find your local support number here: eMobility customer service
(www.siemens.com/emobility-customer-service)
Service hours are 24 hours a day 7 days a week.
Make sure that you have the following information to hand before making the phone call:
• Your contact details
– Name
– E-mail address
– Telephone number
• Article number
• Serial number (nameplate on Wallbox)
• Purchase date
• Installation location
– Country
– Town
– Street
• Problem description
– Fault
– LED status
– Actions already performed
VersiCharge AC Wallbox IEC
Operating Instructions, 12/2021, A5E50366109-AA
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