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Troubleshooting
EN-
Troubleshooting
US
13 Tips for operators and service technicians
Any repairs above and beyond routine maintenance may only be done by suitably qualified per-
sonnel or by one of our service technicians.
13.1
Poor X-ray image
Error
No image transmission,
despite X-ray image having
been triggered
Artifacts in image
X-ray image too dark or too
bright
13.2
Software error
Error
The operating system does
not recognize the unit
Error code E-0012
Error code E-0077
Error code E-1001
Error code E-1002
Error code E-1008
Error code E-0012
30
Possible cause
X-ray dose too low
Sensor damaged
Incorrect exposure time set
Possible cause
Another USB device blocks the
USB port
The device driver has not been
installed correctly
Software installation corrupt
The unit is not connected
Incorrect sensor size selected in
software
Unit is defective
Multiple sensors are connected
to the computer at the same
time
Sensor connected with over-
long or incorrect USB extension
The computer USB port is
unsuitable for the data rate
The device driver has not been
installed correctly
Remedy
Correct the exposure values
❯
(see "14 Recommended
exposure times").
Replace the sensor.
❯
Correct the exposure time
❯
(see "14 Recommended
exposure times").
Remedy
Remove the blocking USB
❯
device.
Re-install the device driver
❯
(see installation and configura-
tion manual).
Inform your Service Techni-
❯
cian.
Connect the unit to the USB
❯
port.
Select the correct sensor size.
❯
Inform your Service Techni-
❯
cian.
Disconnect the sensors not
❯
required. Only a single sensor
may be connected to the
computer at any one time.
Only use the USB extension
❯
(1 m) included in the scope of
delivery.
Connect the sensor to a dif-
❯
ferent USB port.
Re-install the device driver
❯
(see installation and configura-
tion manual).
2121100020L29 2101V007
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