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Diagnostics
TIP
If you completed the troubleshooting steps and issues remain, use the
Diagnostics menu in the UEFI set-up utility to isolate the issue. Diagnostics
tests computer components to determine the cause of a malfunction.
IMPORTANT
An external keyboard and monitor must be connected to the computer to
perform these steps.
Press F2 during POST or press F10 at any time to access the UEFI set-up
utility:
• F2 during POST accesses the main menu of the UEFI set-up utility.
Select Diagnostics on the main menu.
• F10 directly accesses the Diagnostics menu of the UEFI set-up utility.
See
Diagnostics on page 71
Follow these steps to save diagnostic reports.
1. From the Options menu, select Generate Report and press Enter.
2. Select Report destination and press Enter.
3. Select File and press Enter.
4. Select the device path to generate the log report and press Enter.
If you must generate the report in the current file system, press Enter.
Otherwise, select Continue and press Enter.
5. Enter log file details (file name and heading) for the report.
The default file name is AMIDiag.LOG.
6. Set the report parameters, such as log errors, log test activities, log test
start time, log test end time, log errors only, log errors only with time,
Append to old log file, Log device info on fail, Log device info on abort.
7. To exit the submenu, select Continue and press Enter.
You do not need to disconnect or move your computer to perform an initial
diagnosis. The selected test affects the process, which can take as little as 5
minutes or as long as 8 hours. After Diagnostics has run, you can generate a
report for analysis by a technical support representative, which expedites any
necessary repair process.
Rockwell Automation Publication 6177R-UM002F-EN-P - May 2018
Some computers emit beeps. These audible alerts only signal that
an error is detected. The beeps can apply to nonfatal and fatal
errors.
for more information.
Troubleshoot the System
Chapter 6
83
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