Repair Policy - CTI Janus 2500C-J Series Installation And Operation Manual

REPAIR POLICY

In the event that the Product should fail during or after the warranty period, a Return Material Authorization
(RMA) number can be requested orally or in writing from CTI main offices. Whether this equipment is in or out of
warranty, a Purchase Order number provided to CTI when requesting the RMA number will aid in expediting the
repair process. The RMA number that is issued and your Purchase Order number should be referenced on the
returning equipment's shipping documentation. Additionally, if the product is under warranty, proof of purchase
date and serial number must accompany the returned equipment. The current repair and/or exchange rates can
be obtained by contacting CTI's main office at 1-800-537-8398 or go to
www.controltechnology.com/support/repairs/.
When returning any module to CTI, follow proper static control precautions. Keep the module away from
polyethylene products, polystyrene products and all other static producing materials. Packing the module in its
original conductive bag is the preferred way to control static problems during shipment. Failure to observe static
control precautions may void the warranty.
82 CTI Janus Programmable Automation Controller IOG