Brother MFC-J995DW Online User's Manual page 541

Home > Troubleshooting
Machine Cannot Print, Scan, or PC-FAX Receive over the Network
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the
Network
Cause
Your security software
blocks your machine's
access to the network.
(The Network scanning
feature does not work. )
Your security software
blocks your machine's
access to the network.
(The network PC-Fax
Receive feature does not
work.)
®
(Windows )
Your security software
blocks your machine's
access to the network.
Your Brother machine was
not assigned an available
IP address.
> If You Are Having Difficulty with Your Machine
Action
®
• Windows
Configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, type
the information below:
- In Name:
Type any description, for example Brother NetScan.
- In Port number:
Type 54925.
- In Protocol:
UDP is selected.
See the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
• Mac
(Brother iPrint&Scan)
In the Finder menu bar, click Go > Applications, and then double-
click the Brother iPrint&Scan icon. The Brother iPrint&Scan
window appears. Click the Select your Machine button, and then
follow the on-screen instructions to reselect your network machine.
(TWAIN driver)
In the Finder menu bar, click Go > Applications > Brother >
TWAIN Driver Utility, and then double-click the Device Selector
icon. The Device Selector window appears. Reselect your network
machine, make sure Status is idle, and then click OK.
Set the third-party Security/Firewall Software to allow PC-FAX Rx. To
add port 54926 for Network PC-FAX Rx, type the information below:
• In Name:
Type any description, for example Brother PC-FAX Rx.
• In Port number:
Type 54926.
• In Protocol:
UDP is selected.
See the instruction manual that came with your third-party Security/
Firewall Software or contact the software manufacturer.
Some security software might block access without showing a security
alert dialog box even after successful installation.
To allow access, see the instructions for your security software or ask
the software manufacturer.
• Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your
computer and the Brother machine are correct and located on the
same network.
For more information about how to verify the IP address and the
Subnet Mask, ask your network administrator.
®
• Windows
Confirm the IP address and the Subnet Mask using the Network
Connection Repair Tool.
• Mac
> Network Problems > My Brother
Interface
Wired/Wireless
Wired/Wireless
Wired/Wireless
Wired/Wireless
534