Brother MFC-J995DW Online User's Manual page 249

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Send Tone Signals
If you have a Pulse dialing service, but must send Tone signals (for example, for telephone banking), follow these
steps. If you have a Touch Tone service, you will not need this feature to send tone signals.
This feature is available only in Canada.
1. Press
[Fax].
If [Fax Preview] is set to [On], press [Fax] > [Sending Faxes].
2. Press [Hook].
3. Press # on the machine's control panel. Any digits dialed after this will send tone signals.
When you are finished with the call, the machine will return to the Pulse dialing service.
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