Other Problems - Brother MFC-J995DW Online User's Manual

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Other Problems

Copying Difficulties
Difficulties
Cannot make a copy.
Black lines or streaks appear in
copies.
A
Black marks or spots appear in
copies.
Copies are blank.
Poor copy results when using the
ADF.
Fit to Page does not work
correctly.
Smudge or stain on the reverse
side of the page when using the
automatic 2-sided copy feature.
Scanning Difficulties
Difficulties
TWAIN or WIA errors appear
when starting to scan.
®
(Windows )
OCR does not work.
Poor scanning results when using
the ADF. (Black lines appear in
the scanned data.)
PhotoCapture Center Difficulties
Difficulties
Removable Disk does not work
correctly.
> If You Are Having Difficulty with Your Machine
Suggestions
Contact your administrator to check your Secure Function Lock Settings.
Black lines on copies are typically caused by dirt or correction fluid on the glass
strip. Clean the glass strip, scanner glass, and the white bar and white plastic
above them.
See Related Information: Clean the Scanner.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it.
See Related Information: Clean the Scanner.
Make sure you are loading the document correctly.
See Related Information: Load Documents in the Automatic Document Feeder
(ADF).
See Related Information: Load Documents on the Scanner Glass.
Try using the scanner glass.
See Related Information: Load Documents on the Scanner Glass.
Make sure the document is not skewed on the scanner glass. Reposition the
document and try again.
Change the print setting options.
See Related Information: Change the Print Setting Options When Having Printing
Problems.
Suggestions
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
Try increasing the scanning resolution.
Clean the white bar and the glass strip underneath it.
See Related Information: Clean the Scanner.
Try using the scanner glass.
See Related Information: Load Documents on the Scanner Glass.
Suggestions
Make sure the Removable Disk function is set to on.
If the problem continues, make the following steps:
1. Take out the memory card or USB Flash drive and put it back in again.
2. If you have tried "Eject" from within Windows
USB Flash drive before you continue.
> Other Problems
™ ™
PaperPort 14SE, click
®
, take out the memory card or
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